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More Time Selling Means More Sales          Mark WoollenVP, Sales Cloud Product Marketing
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain ...
World’s #1 Sales Application   Close more deals to grow your business
Market Leader Market Leadership          Product Leadership                   Customer Success                            ...
Many Companies Struggle to Make Sales TargetsNot Enough         Not Enough           Underperforming         Limited Pipel...
Today’s Systems are Holding You Back                                          Cloud . Mobile . Social Manual              ...
Grow Your Revenue in the Sales Cloud                                                                                  Clou...
Demonstration
Four Customer Best Practices      1        2        3        4    Prospect   Sell   Analyze   Extend
Better Leads with Data.com                             Improve the quality of                             leads and data  ...
Track Every Customer Interaction                           Sell more effectively with                           social int...
CareerBuilder Powers Productivity with Data   Improved Productivity with Clean Data   Reps Connect to More Prospects in ea...
Four Customer Best Practices      1        2        3        4    Prospect   Sell   Analyze   Extend
Connect Reps to Experts, Insights, and Customerswith Chatter                             Improve sales productivity       ...
NBC Sells Across 20+ Connected Properties       400% increase in pipeline       +$42M sales from cross-selling       81% s...
Mobile is the New Normal for Sales                                                                                        ...
Sell Anywhere on Any Device with Salesforce Touch                            Access all your data instantly               ...
HD Supply Boosts Selling Time 20% With Mobile                      100% adoption using Sales Cloud on                     ...
Four Customer Best Practices      1        2        3        4    Prospect   Sell   Analyze   Extend
Forecast Accurately as a Team                                Gain a complete, real-time                                vie...
First Saves 160 Hours a Month Forecasting                                                  Credit &                       ...
Drive Sales Performance with Real-Time Dashboards                            Get a complete picture of                    ...
Dr Pepper Snapple Group Gains Critical SalesInsights          300 sales reps track 10,000+ accounts across the          Fo...
Four Customer Best Practices      1        2        3        4    Prospect   Sell   Analyze   Extend
Flexibility for Your Growing Business                            Innovate with enterprise                            secur...
Fireclay Tile Quadruples Leads                             400% increase in leads                             15% increase...
Santander Boosts Productivity with Platform                      Built custom app to track loans                      1 ho...
Grow Your Business Along Every Major Metric                                                                               ...
Thank you!
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More Time Selling Means More Sales

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Transcript of "More Time Selling Means More Sales"

  1. 1. More Time Selling Means More Sales Mark WoollenVP, Sales Cloud Product Marketing
  2. 2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any suchuncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materiallyfrom the results expressed or implied by the forward-looking statements we make. All statements other than statements ofhistorical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth,earnings, revenues, or other financial items and any statements regarding strategies or plans of management for futureoperations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments andcustomer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and deliveringnew functionality for our service, new products and services, our new business model, our past operating losses, possiblefluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our securitymeasures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, theimmature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate ouremployees and manage our growth, new releases of our service and successful customer deployment, our limited historyreselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potentialfactors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the mostrecent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and otherscontaining important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are notcurrently available and may not be delivered on time or at all. Customers who purchase our services should make the purchasedecisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend toupdate these forward-looking statements.
  3. 3. World’s #1 Sales Application Close more deals to grow your business
  4. 4. Market Leader Market Leadership Product Leadership Customer Success 100,000+ Companies #1 SFA Market Share Winner – Sales Force Automation 2012 Winner – Enterprise Suite CRM 2012 Across Every Market Magic Quadrant Leader Groundswell Award Innovative Company Highest ROI Technology of the Year
  5. 5. Many Companies Struggle to Make Sales TargetsNot Enough Not Enough Underperforming Limited Pipeline Time Selling Reps Insights Missed TargetNo lead routing No mobile access Inconsistent Lack of reporting selling process flexibility Poor data Hard to find quality Information & No team selling No real-time experts visibility No social Limited insights Time wasted on automation Too many emails & approvals spreadsheets Poor pipeline Slow ramp-up visibility Hard to collaborate No automated on deals forecasting
  6. 6. Today’s Systems are Holding You Back Cloud . Mobile . Social Manual DisconnectedProcesses Spreadsheets Systems
  7. 7. Grow Your Revenue in the Sales Cloud Cloud . Mobile . Social +27% Sales Grow Increase Sales Improve Rep Complete Pipeline Productivity Performance Insight +32% 32% +29% +44% Improved lead Higher Higher win Improved forecast conversion productivity rate accuracySource: Salesforce.com Customer Relationship Survey conducted March, 2012, by an independent third-party, MarketTools Inc., on 5,500+ customers randomly selected.
  8. 8. Demonstration
  9. 9. Four Customer Best Practices 1 2 3 4 Prospect Sell Analyze Extend
  10. 10. Better Leads with Data.com Improve the quality of leads and data One click to data and leads Clean your existing CRM data Connect to customers faster +27% Data Quality
  11. 11. Track Every Customer Interaction Sell more effectively with social intelligence Real-time customer updates Insights from every touch-point Collaboration in context
  12. 12. CareerBuilder Powers Productivity with Data Improved Productivity with Clean Data Reps Connect to More Prospects in each Account Make cold calls warm with social profiles 1000 Reps Prospect with Data.com in Sales Cloud Our sales reps save hours each week with Data.com. Lindsey Nelson VP Sales Operations
  13. 13. Four Customer Best Practices 1 2 3 4 Prospect Sell Analyze Extend
  14. 14. Connect Reps to Experts, Insights, and Customerswith Chatter Improve sales productivity and effectiveness Instant communication with experts Collaboration on proposals, dashboards, and more Private deal rooms with customers and partners +34% Employee productivity
  15. 15. NBC Sells Across 20+ Connected Properties 400% increase in pipeline +$42M sales from cross-selling 81% shorter marketing cycle times 300% ROI Eric Johnson VP, Commercial Excellence
  16. 16. Mobile is the New Normal for Sales 456 Million Tablets at Work 782 Million Smartphones at Work 2009 2010 2011 2012E 2013E 2014E 2015E 2016ESources: Gartner Forecast Media Tablets by OS WW 2010 to 2016, Gartner Forecast Mobile Devices, Worldwide 2009 to 2016, Forrester Info Workers Using Mobile AndPersonal Devices For Work
  17. 17. Sell Anywhere on Any Device with Salesforce Touch Access all your data instantly HTML5 and native apps Any device Supports Salesforce and custom apps +29% Improved productivity with mobile
  18. 18. HD Supply Boosts Selling Time 20% With Mobile 100% adoption using Sales Cloud on BlackBerry Increased selling time 20% Added new territory scheduler and activity management tool Outperforming the competition by 7-10% Net Promoter Score at all-time high of 72%
  19. 19. Four Customer Best Practices 1 2 3 4 Prospect Sell Analyze Extend
  20. 20. Forecast Accurately as a Team Gain a complete, real-time view of team forecasts Real-time, automatic roll-ups Quota attainment visibility Collaboration with teams +44% Improved forecast accuracy
  21. 21. First Saves 160 Hours a Month Forecasting Credit & Debit Save 160 hours monthly Financial Networks Merchants Institutions Deployed to 100 sales people 4 weeks to deploy VAR’s POS Equipment A single app for sales Mobile Consumers Network Technology Providers Finally, no more Excel workbooks.
  22. 22. Drive Sales Performance with Real-Time Dashboards Get a complete picture of your business at a glance User-built dashboards Drill-down into data Access insights anywhere
  23. 23. Dr Pepper Snapple Group Gains Critical SalesInsights 300 sales reps track 10,000+ accounts across the Fountain Sales and Bottles & Cans divisions Hundreds of dashboards track key KPIs like sales call volume Scheduled email dashboards alert teams and drive accountability 56% annual ROI from greater visibility and productivity
  24. 24. Four Customer Best Practices 1 2 3 4 Prospect Sell Analyze Extend
  25. 25. Flexibility for Your Growing Business Innovate with enterprise security, reliability and scale Integrate with back-office applications ERP Any Extend Salesforce for your System needs Automate sales processes and workflows 56 billion+ Transactions per quarter
  26. 26. Fireclay Tile Quadruples Leads 400% increase in leads 15% increase in sales 85% reduction in administration costs Integration with Website, Vertical Response, Quickbooks, Order Mgmt, & Production System Tailored Salesforce to run every piece 28-person Ceramic and of their process Glass Tile Manufacturer
  27. 27. Santander Boosts Productivity with Platform Built custom app to track loans 1 hour saved per day per rep 90% data accuracy up from 50% 2 hour loan follow up down from 24hr
  28. 28. Grow Your Business Along Every Major Metric +27% Sales Average Percentage Improvements Reported by Customers Source: Salesforce.com Customer Relationship Survey conducted March, 2012, by an independent third-party, MarketTools Inc., on 5,500+ customers randomly selected. Response sizes per question vary.
  29. 29. Thank you!
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