Extend - Build user engagement with the top 10 AppExchange apps

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Extend - Build user engagement with the top 10 AppExchange apps

  1. 1. Build User Engagement with theTop AppExchange AppsSara Varni BrightDirector, AppExchange Marketplace @saravarnibright
  2. 2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may containforward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize orif any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the resultsexpressed or implied by the forward-looking statements we make. All statements other than statements of historicalfact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or otherfinancial items and any statements regarding strategies or plans of management for future operations, statements ofbelief, any statements concerning new, planned, or upgraded services or technology developments and customercontracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing anddelivering new functionality for our service, our new business model, our past operating losses, possible fluctuationsin our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our securitymeasures, risks associated with possible mergers and acquisitions, the immature market in which we operate, ourrelatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth,new releases of our service and successful customer deployment, our limited history reselling non-salesforce.comproducts, and utilization and selling to larger enterprise customers. Further information on potential factors that couldaffect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recentfiscal year ended January 31, 2012. This document and others are available on the SEC Filings section of theInvestor Information section of our Web site.Any unreleased services or features referenced in this or other press releases or public statements are not currentlyavailable and may not be delivered on time or at all. Customers who purchase our services should make thepurchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation anddoes not intend to update these forward-looking statements.
  3. 3. WARNING #2:You are entering the app zone!
  4. 4. Quick Exercise: Share an App with Your Neighbor! •  Introduce yourself to your neighbor •  Tell them your favorite AppExchange app •  If you are brand new, share a problem you are looking to solve
  5. 5. The World is all About Apps
  6. 6. The AppExchange is the Leading Marketplace forBusiness Apps 1400+ Apps 10K+ Reviews 1M+ Installs
  7. 7. We Have Apps for Just About Everything… Contract Marketing Accounting Expense Recruiting Management Management IT Helpdesk Field Service eLearning eSignature Collaboration Sales Analytics Compensation
  8. 8. And Can Bring Your Social Enterprise Vision to Life Employee Social Customer Network Social Network Social Profile Market Collaborate Service Work Extend Sell
  9. 9. Pandora’s Social Enterprise Employee Social Customer Network Social Network 500+ employees Social Customer collaborating Profile Support Market Collaborate Identity Management eSignature Service Work Contract Procurement Management Incentive Extend Accounting Sell Management Social CRM
  10. 10. Collaborate: Bring Data & Users Together in Real-Time Productivity Tools Social Profile Collaborate
  11. 11. Collaborate: ePrize Contest Builder•  Promote a competitive spiritwith gamification•  Launch sales competitionswithin Chatter•  Reward activities like: −  Follow-up on leads −  Advancing opportunities −  Adding records, completing fields
  12. 12. Work: Recruit and Retain the Best Employees Productivity Tools Social Profile CollaborateRecruiting Work
  13. 13. Work: Jobscience Recruiting•  Source, track andmanage candidates withresume parsing &intelligent search•  Syndicate postings viasocial networks• Design recruitingcampaigns to targettalent
  14. 14. Extend: Connect Your Back Office to the Front Office Productivity Tools Social Profile CollaborateRecruiting Work Extend Project Management Accounting IT Help Desk
  15. 15. Extend: Milestones Project Management Force.com•  Basic project Labsmanagement: trackprojects, milestones andtasks•  Collaborate via Chatter onproject progress and taskstatus
  16. 16. Extend: FinancialForce Accounting & PSA•  Full accounting solutionto manage: -Billing -Accounts Receivable -Collections -General Ledger -Accounts Payable -Reporting & Analysis•  PSA to manageprojects, timecards,billing & expenses
  17. 17. Extend: Remedyforce IT Service Desk Management•  ITIL-based service deskmanagement•  Out-of-the-box: −  Incident/problem management −  Change management −  Service request catalogue −  Self-service portal − 
  18. 18. Sell: Streamline Processes, Close More Business Productivity Tools Social Profile CollaborateRecruiting Work Extend Sell Project Management eSignature Accounting Compensation Management IT Help Desk
  19. 19. Sell: Docusign eSignature•  Send documentselectronically to collecteSignatures•  Sign from any device•  Follow status viaChatter
  20. 20. Sell: Xactly Express Compensation Management•  Pay commissions orbonuses based onbookings or cash receipt•  View current andhistorical commissionpayments.•  Pro-active tool
  21. 21. Service: Delight Your Customers with World-Class Support Productivity Tools Social Profile Collaborate Field ServiceRecruiting Surveys Service Work Extend Sell Project Management Data Cleansing Accounting eSignature IT Help Desk Compensation Management
  22. 22. Service: ServiceMax Field Service•  Manage work orders,optimize scheduling forfield agents•  Manage inventory,warranties, contracts &entitlements•  Available for iPad
  23. 23. Service: Clicktools Customer Surveys•  Build fully brandedsurveys, scripts,forms and landingpages•  Create/amend ANYsalesforceinformation
  24. 24. Market: Find & Nurture Your Best Leads Productivity Marketing Tools Automation Social Profile Collaborate Market Field ServiceRecruiting Surveys Service Work Extend Sell Project Management eSignature Accounting Compensation Management IT Help Desk
  25. 25. Market: Marketo Marketing Automation•  Email marketingand landing pagecreation•  Lead nurturing•  Lead scoring &analytics
  26. 26. Bonus Round: 6 More Apps to Check Out! Jitterbit Ringlead Import/Export data, flat Identify and de- files and databases dupe existing leads CalendarAnything Create calendars for LinkedIn for any standard or Salesforce custom object Connect contacts to LinkedIn profiles Memonic Action Plans Clip web content and Set up sales attach to accounts templates for easy follow-up
  27. 27. Today’s Apps ePrize Contest Marketo Builder Social Marketing Automation Profile Collaborate Market Jobscience Recruiting ServiceMax Field Service Service WorkMilestones ClicktoolsPM Extend Sell Surveys FinancialForc Xactly e Sales Comp Remedyforce Docusign eSignature
  28. 28. Meet Our App Experts
  29. 29. Our Expert Panel Simon Driscoll Perry Offer Dick Wallin Richard BrownSales & Support CFO CIO Service Transition Manager Dialogue Domino Printing ManagerBusiness Stream Communications News International
  30. 30. About News International §  Around 4000 employees across disparate sites on different client platforms in different countries §  Technology department of around 300 to serve internal users §  24 x 7 operation §  Service Desk located in one of the regional offices §  ITIL aware and leading process maturity within the organisation
  31. 31. Implementation History:•  March 2011- Began search for newservice desk software•  Sourcing HP Service Deskreplacement EOL•  Technology strategy is to adopt thecloud•  ServiceNow vs Remedyforce•  Decision based on integrationcapabilities of RF with other SFproducts
  32. 32. News International & Remedyforce Deployment Implementation: Next steps & additional benefits: •  Salesforce CRM implementation •  Access anywhere will support • Org finalisation large scale project deliveries •  Incident, Change, Problem, •  No more OS dependencies to Service Requests, Knowledge support product use modules complete within 12 •  Self-service rollout to end users weeks •  Expanded service request •  Utilising the approvals capability catalogue and access to knowledge •  Chatter integration •  Full email integration to support event and incident management automation •  Process maturity and ISO support
  33. 33. Don’t Forget to Submit Your Survey! Please stop by the registrationkiosks to complete your session surveys - Eachsurvey returned enters you to win one of 8 £250 gift cards Thank you!

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