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Have you ever wondered—at the end of yet another ten-hour day—if you simply have too much to do? Or is it that you’re just not organized enough? Many call center leaders spend two to three hours per day handling email, and another two to three hours in meetings. This session will address the tremendous pressures call center managers face and offer techniques for managing your day-to-day more effectively, dramatically reducing email time.
Presented by: Mary Murcott, CEO, NOVO1