Be the first to like this
Contact center executives are well positioned to gain a seat at the C-level table by becoming the focal point for the voice of the customer (VOC) and providing actionable guidance on driving the customer experience. In this enlightening session, discover how to create or evaluate an existing VOC process for the contact center. Hear case studies that show how others have gained broad organizational support and quantified valuable benefits.
Clipping is a handy way to collect important slides you want to go back to later.