0
How Sales Cloud can help
transform your business
Supercharge Pipeline and Sales Productivity
With the World’s #1 Sales App...
Agenda & Speakers
• Introduction to Sales Cloud

- Sanj Bhayro, AVP GB Sales, salesforce.com
• How we use Salesforce
- Chr...
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contai...
Hard to Drive Performance if Sales Process is Broken

Not Enough
Pipeline

Not Enough
Time Selling

Underperforming
Reps

...
Enabling Sales Performance

Cloud

.

Mobile

.

Social

+28%
Sales
Grow
Pipeline

Increase Sales
Productivity

Improve Re...
Chris McClellan
CEO, RAM Tracking
RAM Tracking
• Award winning GPS tracking company based in Leeds
• Founded in 2004

• Approx. 3,000 customers / 20,000 dev...
Why did we need a solution?
• Multiple CRM platforms which created isolated departments
• One system, Paperless, Mobile an...
Why we chose Salesforce
Out of
the Box

360°
Holistic
View

Ease of
Use

Market
Leader

Why
Salesforce?

Cloud
Based
Sales Cloud Benefits
•

Maximise opportunities

•

Ability to identify weaknesses quickly

•

Understand our customers
– t...
Financial Benefits
• Sales increased by 28% (within the first six months after
implementation)
• 26% Increase Pipeline per...
The Future…
30% YOY Growth
• Alignment
• Focus
• Customer first
–
–
–
–
–

Salesforce Exact Target Marketing Cloud
Compens...
Sample Dashboard
Sample Dashboard
Sample Dashboard
Manoj Shivji
Lead Sales Engineer, salesforce.com
Want to find out more?
• If you are already a Salesforce customer, then
please speak to your AE for follow up
• Or visit o...
Best practices for choosing a CRM Solution
• Solution must be scalable – grow with your business
• Business is changing an...
Thank you!
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Customer Webinar with RAM Tracking: How Sales Cloud can grow your business.

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Slides from a salesforcewebinar we hosted with RAM Tracking on 22nd January, where you can hear more about how RAM Tracking have really grown their business and improved their customer service, with salesforce.

To view a recording of the session please visit: https://www.salesforce.com/uk/form/webinar/2014/performance-webinar-22-01.jsp

To find out more about Sales Cloud, please visit: http://www.salesforce.com/uk/sales-cloud/overview/

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Transcript of "Customer Webinar with RAM Tracking: How Sales Cloud can grow your business."

  1. 1. How Sales Cloud can help transform your business Supercharge Pipeline and Sales Productivity With the World’s #1 Sales Application Wednesday 22nd January 2014
  2. 2. Agenda & Speakers • Introduction to Sales Cloud - Sanj Bhayro, AVP GB Sales, salesforce.com • How we use Salesforce - Chris McClellan, CEO, RAM Tracking • Sales Cloud Demo - Manoj Shivji, Lead Sales Engineer, salesforce.com
  3. 3. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2013. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  4. 4. Hard to Drive Performance if Sales Process is Broken Not Enough Pipeline Not Enough Time Selling Underperforming Reps Limited Insights Missed Target No lead routing No mobile access Poor data quality Hard to find information & experts No social insights Time wasted on emails & approvals Inconsistent selling process Lack of reporting flexibility Limited coaching and feedback No real-time visibility Limited automation Too many spreadsheets
  5. 5. Enabling Sales Performance Cloud . Mobile . Social +28% Sales Grow Pipeline Increase Sales Productivity Improve Rep Performance Gain full Insight +38% +36% +26% +45% Improved lead conversion Higher productivity Higher win rate Improved forecast accuracy Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
  6. 6. Chris McClellan CEO, RAM Tracking
  7. 7. RAM Tracking • Award winning GPS tracking company based in Leeds • Founded in 2004 • Approx. 3,000 customers / 20,000 devices • Opened an office in Toronto, Canada in 2009 • Currently employ 50+ staff across both offices
  8. 8. Why did we need a solution? • Multiple CRM platforms which created isolated departments • One system, Paperless, Mobile and Scalable that will align the business • Visibility of our Sales Pipeline to increase Sales Performance • Improve support & offer optimum service • Management information • A platform for growth
  9. 9. Why we chose Salesforce Out of the Box 360° Holistic View Ease of Use Market Leader Why Salesforce? Cloud Based
  10. 10. Sales Cloud Benefits • Maximise opportunities • Ability to identify weaknesses quickly • Understand our customers – target customer vertical / segments to drive sales and profitability – Highlight market and adoption trends • Improvement in sales conversion rate • End to end visibility of each customer • Driving efficiency and alignment with back office – Reduction in internal emails, calls and meetings • Budgeting, planning & forecasting insight
  11. 11. Financial Benefits • Sales increased by 28% (within the first six months after implementation) • 26% Increase Pipeline per quarter with online demos • 24% decrease in pay per click advertising spend • 21% faster order fulfilment • 14% reduction in cost of service • Reduced number of incoming customer calls by 11%
  12. 12. The Future… 30% YOY Growth • Alignment • Focus • Customer first – – – – – Salesforce Exact Target Marketing Cloud Compensation System Electronic Signatures Increase customer interaction with the use of surveys Aggregate customer usage data
  13. 13. Sample Dashboard
  14. 14. Sample Dashboard
  15. 15. Sample Dashboard
  16. 16. Manoj Shivji Lead Sales Engineer, salesforce.com
  17. 17. Want to find out more? • If you are already a Salesforce customer, then please speak to your AE for follow up • Or visit our Salesforce1 Sales Cloud page: http://bit.ly/1eN7ETL • Read the full story of RAM Tracking: http://bit.ly/1bONMS0
  18. 18. Best practices for choosing a CRM Solution • Solution must be scalable – grow with your business • Business is changing and you want a life time solution so partner with an innovator • Mobile as well as desktop solutions • Must be easy to use to keep training costs down • Focus on why you need a solution and the ROI - not the price • Find a customer focused company who listen to their customers and respond to their needs
  19. 19. Thank you!
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