Community Managers: The Ultimate Improv Artists
Upcoming SlideShare
Loading in...5
×
 

Community Managers: The Ultimate Improv Artists

on

  • 7,657 views

Community management is on the rise as business communities are increasingly linked to business benefits. But community management requires a special set of skills more akin to improv theatre than ...

Community management is on the rise as business communities are increasingly linked to business benefits. But community management requires a special set of skills more akin to improv theatre than traditional management. Let’s take a look at the skills required for community management success.

Download your free copy of "The Community Managers Guide to Social Support" here: http://bit.ly/1hrL98Y

Statistics

Views

Total Views
7,657
Views on SlideShare
4,552
Embed Views
3,105

Actions

Likes
6
Downloads
42
Comments
0

14 Embeds 3,105

http://blogs.salesforce.com 2904
https://twitter.com 54
http://feedly.com 50
https://www.rebelmouse.com 30
http://feeds.feedburner.com 24
http://www.meganberry.com 15
http://www.feedspot.com 9
http://www.newsblur.com 9
http://www.linkedin.com 3
http://translate.googleusercontent.com 2
http://analyst.test.ciradar.com 2
http://digg.com 1
https://tweetdeck.twitter.com 1
http://goskyoffice.com 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

Community Managers: The Ultimate Improv Artists Community Managers: The Ultimate Improv Artists Document Transcript

  • Community Managers: The Ultimate Improv Artists Community management is on the rise as business communities are increasingly linked to business benefits. But community management requires a special set of skills more akin to improv theatre than traditional management. Let’s take a look at the skills required for community management success. How DO THE BEST COMMUNITY MANAGERS THINK ON THEIR FEET? BE A TROUPE Show Up If no one shows up to participate, there won’t be much of a community. The community manager must influence members to show up and bring their best. While you represent the interests of the community and the company simultaneously, they should ultimately be aligned. GET FEEDBACK Be Vulnerable By being vulnerable and admitting upfront that they don’t know the answers, managers helps build trust and get other people to participate. A community manager must always be on the lookout for feedback from members of the community, as well as actively solicit it. USE PROPS PASS THE BATON Proactive programming spurs discussion, increases opportunities for collaboration, and relationship building, and brings previously silent people into the conversation. When someone asks a question, give someone else an opportunity to contribute – and if the conversation gets stuck, get creative and entice someone else to step up. Juggle While ideally no balls get dropped, realistically the Community Manager must know the difference between a must-have and a nice-to-have - which means letting some things go for the health of the community. Happy community manager appreciation day 2014!