Collaborate - Transform your organisation with ChatterPresentation Transcript
Collaborate: Transform YourOrganization with Chatter /Chatter @chatter
Dave King Director Product Marketing, Chatter@dbkingerIn/davebking
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements thatinvolve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results ofsalesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statementsother than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, orother financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statementsconcerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionalityfor our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptionsor delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market inwhich we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, newreleases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization andselling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. isincluded in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012. This document and others are available onthe SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not bedelivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currentlyavailable. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Special Guests Bringing insights to the fingertips of every sales employeeDavid Eastwood Driving growth and seeing results in the bottom line Frank Rowe
Remote Employee Wins “Employee of the Year” Jill Rowley Eloqua Employee of the Year
Maxim Inc. Responds to Japan Earthquake
Top Secret Initiative at salesforce.com
The Official T-Shirt of the Social Enterprise!
Organizational Structures Pose Challenges for Knowledge Work
Collaboration is Separate from Structured Business Processes Collaboration Structured Processes No measurement No collaboration No visibility No discussion history No business context
Chatter is the Engine Behind the Social EnterpriseEmployee Social Customer Network Social Network Social Collaborate Profile Market Work Service Extend Sell
Chatter: Transformation, Not Collaboration Social Intelligence Social Process Over 150,000 active networks including: 100,000+ 94,000+ 55,000+ 50,000+ 20,000+ 18,000+ 14,000+employees employees employees employees employees employees employees
Social Intelligence: Raise the IQ of Every Employee >18M files / mo. trending Millions posts / mo. Millions of users >60M recs / mo. >300M searches/mo.
Social Process: Marries Structured & Unstructured Data Records Files Approvals Recruiting Example Collaboration on Criteria-based Customer Messenger Triggers & Apex Approvals Records Newsfeeds GroupsKeyChatterServices:
Chatter Makes Companies More Effective 39% Faster 34% finding information Increased 31% 29% 25% 26% employee Increased employee Increased Less engagement Reduction in idea email connections meetings generation MarketTools, Inc. survey of 5,500 customers, May 2012Creative campaigns Post-merger Video production and R&D prioritization Competitive intel integration publishing
Make All Your Apps Social with Chatter Connect Custom & 3rd Party Business Apps Chatter ConnectChatter REST APIs:Access to feeds, profiles,groups. social graph, topics,messaging, andrecommendations dataOAuth:Open authentication forChatter data Mobile Social Apps Intranets & Portals
Chatter Use Cases and Adoption Strategies 3:00pm session in this room
David Eastwood Sales Operations Manager@deastwood85In/deastwood85
Touching the Lives of 99% of the UK Population From cradle to grave
Fujitsu UK&I at a Glance: 1,000+ Active Users 804 193 Browser Chatter Mobile & Logins Desktop Logins 37 Browser login / user 131 Chatter Desktop/Mobile logins / user
Enhancing Executive Visibility & Transparency Communication Across Geographies Visibility into Sales Activities
Cross Company Engagement (Removing Silos)Topical Discussions Across Departments Crowdsourcing AnswersCollaboration Between Different Teams
Institutional History on Objects: Structured + Unstructured Data
Chatter: Helping Facilitate Change IT updates Resolve Permissions Highlighting Change
Recognition of Achievement
Frank RoweGroup Sales Performance & DevelopmentManager
A European Distributor of specialist All About construction materialsMulti Brand Business Many sub-Cultures with 330 UK Locations limited communication 10,600+ Employees between brands Revenue: £2.745 B
SIG at a Glance: 1,600 + Licenses 2010 2012 X No Cross-Brand Sales ü “Let’s connect with each other” ü Regional/Cross Brand Groups X Limited Teamwork ü Supply Chain X Poor Communication ü Sharing information X No Sharing of Information ü Building relationships ü Better service for our customers X Only UK Adoption ü Role out across European Brands 3,500 Total Users
Chatter Also Helps in Other Crucial Areas Inventory Recruitment Account Info Logistics Management Marketing Product Launches Training Communication
Key Tips and Tricksü Identify Executive Sponsorsü Communication of Launch & Protocolsü Post a Tip of the Dayü Competitive Tipsü Build Network Connectionsü Correct Devices/Technology
Q&A David Eastwood Frank Rowe
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