Cloudforce Sydney 2012 - Salesforce for Non-Profits
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This was a presented during a Breakout Session at Cloudforce Sydney 2012 (http://www.salesforce.com/au/cloudforce/ ). Learn more about the Salesforce Foundation and how Non-Profit Organisations are ...

This was a presented during a Breakout Session at Cloudforce Sydney 2012 (http://www.salesforce.com/au/cloudforce/ ). Learn more about the Salesforce Foundation and how Non-Profit Organisations are using Salesforce products.

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Cloudforce Sydney 2012 - Salesforce for Non-Profits Presentation Transcript

  • 1. Salesforce for Non ProfitsAndrew Hill & Tilly Josephson
  • 2. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-lookingstatements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions provesincorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-lookingstatements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projectionsof subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management forfuture operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments andcustomer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering newfunctionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate ofgrowth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers andacquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivateour employees and manage our growth, new releases of our service and successful customer deployment, our limited history resellingnon-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that couldaffect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year endedJanuary 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other press releases or public statements are not currently available and maynot be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features thatare currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 3. Salesforce Foundation 1% time equity product
  • 4. Giving Back BizAcademy Sydney Homeless Connect Healthy Communities Force for Change Community Action Team Grants Helen Tamaki Social Innovation Traineeship
  • 5. John DaviesChief Information Officer
  • 6. Cancer Information & Support Services AppChallenge Provide a call center and case management capability for Cancer Helpline, Telephone Support Groups and other cancer resourcesSolution Custom Service Cloud console applicationBenefit Allows extension of the Salesforce UI to provide custom search capability for contacts, accounts and custom objects, alongside standard page layouts.
  • 7. Sometimes it’s good just to do something good!
  • 8. James AbbottEnterprise Architect
  • 9. Dementia Centre CRMChallenge Project Management within a diversely located growing team Staff working across multiple offices, home offices, & client sites Unable to easily share data with external partiesSolution Salesforce CRM and ProjectCloud from AppExchange Staff able to collaborate in real time, replacing paper/Word/Excel & Microsoft Project Used DupeBlocker from AppExchange to clean dataBenefit Able to consolidate multiple systems into one Dramatic reduction in email volume
  • 10. Sometimes it’s good just to do something good!
  • 11. Sometimes it’s good just to do something good!
  • 12. Sometimes it’s good just to do something good!
  • 13. Clare IsaacSocial EngagementInitiatives Manager
  • 14. Volunteer ManagementChallenge Managing over 85,000 emergency volunteer registrations during the 2010/11 Qld disasters.Solution Developing and customizing the Salesforce system to manage the registration and matching of volunteer opportunities and to stay engaged with the database members.Benefit - Massive reduction in resources required to function - Accuracy/accountability in recording lead activities - Better, more accurate reporting/ improved database analysis - Faster response times - Automation of processes - User friendly interface
  • 15. Sometimes it’s good just to do something good!
  • 16. Daniel Lewis-ToakleyGeneral Manager
  • 17. Live Below the LineChallenge Custom-built, integrated fundraising & community platform. Ability to innovate with the application during the campaign. Very little runway time.Solution Cloud-based environments (Heroku, Amazon S3). Agile development (continuous design/delivery).Benefit Early and frequent releases allowed for greater sign ups, fundraising and the highest priority functionality. Scalable server load and hosting costs.
  • 18. Sometimes it’s good just to do something good!
  • 19. Sometimes it’s good just to do something good!
  • 20. Sometimes it’s good just to do something good!
  • 21. Sometimes it’s good just to do something good!
  • 22. Andrew EveringhamFounder & CEO
  • 23. Volunteer & Supplier ManagementChallenge Small organisation running a large annual event – seasonal load Many and varied stakeholders with different comms channels No easy way to share information amongst a disparate teamSolution Implemented Salesforce for Volunteer & Supplier Management OrchestraCMS runs website on Force.com Sites Chatter to share information with our mobile teamBenefit “Chatter is the single biggest productivity enhancement to our organisation.” Eliminated web hosting costs - SHC website on Force.com Sites Streamlined volunteer and service provider registration process
  • 24. Sometimes it’s good just to do something good!
  • 25. Sometimes it’s good just to do something good!
  • 26. Sometimes it’s good just to do something good!
  • 27. Sometimes it’s good just to do something good!
  • 28. Don’t Forget to Submit Your Survey!Stop by the registration kiosks to complete your sessionsurveys. We have 200 KeepCups to give away as well as the chance to win a $500 iTunes voucher! Thank you! NSW Permit No. LTPS/12/05010