Cloudforce Essentials Dublin Keynote

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Keynote presentation slides from Cloudforce Essentials Dublin, June 2012

Keynote presentation slides from Cloudforce Essentials Dublin, June 2012

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  • 1. Today’s Sponsoring PartnersThursday, 30 August 12
  • 2. SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799 Register by July 6 for special savings with code MKDCLDFRCEES | www.dreamforce.comThursday, 30 August 12
  • 3. Thursday, 30 August 12
  • 4. Thursday, 30 August 12
  • 5. David Dempsey SVP, Global RenewalsThursday, 30 August 12
  • 6. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.   The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012 and in our quarterly report on Form 10- Q for the most recent fiscal quarter ended April 30, 2012. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.   Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward- looking statements.Thursday, 30 August 12
  • 7. Thursday, 30 August 12
  • 8. Identifying Today’s Attendees Yellow Customer Red New to Salesforce.com Blue Partner Green Press / Analysts Black Salesforce.com EmployeesThursday, 30 August 12
  • 9. Today’s Sponsoring PartnersThursday, 30 August 12
  • 10. Thursday, 30 August 12
  • 11. WELCOME TO THE SOCIAL ENTERPRISE CHRIS CIAURI, SVP EMEA @cciauri #cloudforceThursday, 30 August 12
  • 12. Our Mission: Cloud Computing Driver, Catalyst & Evangelist Thirteen Years of Customer Success Enterprise Cloud Computing 1960s 1980s Today Mainframe Client/ServerThursday, 30 August 12
  • 13. Our Mission: Cloud Computing Driver, Catalyst & Evangelist Thirteen Years of Customer Success Enterprise Cloud Computing 1960s 1980s Today Mainframe Client/ServerThursday, 30 August 12
  • 14. First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12)Thursday, 30 August 12
  • 15. First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12) $3 Billion 54 Billion #1 Expected Transactions World’s Most Annual per Quarter Innovative Companies Revenue Run Rate for FY13 #27 World’s Best Places to Work 8,000+ EmployeesThursday, 30 August 12
  • 16. 20,000+ Successful Customers Across EuropeThursday, 30 August 12
  • 17. 12 Years of Customer Success in IrelandThursday, 30 August 12
  • 18. 1% time equity product 14,000 non-profit organisations 2,000 European organisations 320,000+ hours service $30 million+ grants ShareTheModel.orgThursday, 30 August 12
  • 19. 1% time equity product 14,000 non-profit organisations 2,000 European organisations 320,000+ hours service $30 million+ grants ShareTheModel.orgThursday, 30 August 12
  • 20. Ten Year Computing Cycles 10X more users with each cycleThursday, 30 August 12
  • 21. Ten Year Computing Cycles 10X more users with each cycle 2010’s Social Revolution 2000’s Mobile Cloud Computing 1990’s Desktop Cloud Computing 1970’s Mini 1980’s Client/Server Computing Computing 1960’s Mainframe Computing Data Management Business Logic Process Automation Web Apps Mobile Apps Social Apps Apps Apps AppsThursday, 30 August 12
  • 22. 2011: Year of Social RevolutionThursday, 30 August 12
  • 23. Social Revolution: Social Networking Surpasses EmailThursday, 30 August 12
  • 24. Social Revolution: Social Networking Surpasses Email Social Users Email Users 1.9 billion social users 2007 2008 2009 2010 2011Thursday, 30 August 12
  • 25. Social Revolution: Social Eats the WebThursday, 30 August 12
  • 26. Social Revolution: Social Eats the Web Social Network Usage Rest of the Web Usage 8 hours per month on social media 2008 2009 2010 2011Thursday, 30 August 12
  • 27. Social Revolution: Facebook is the New Corporate HomepageThursday, 30 August 12
  • 28. Social Revolution: Facebook is the New Corporate Homepage Fortune 100 Facebook Growth Fortune 100 Web Growth 123% growth Jun 2010 Dec 2010 Jun 2011 Dec 2011Thursday, 30 August 12
  • 29. Social Revolution: Next Generation Devices Changing How We Access the WebThursday, 30 August 12
  • 30. Social Revolution: Next Generation Devices Changing How We Access the Web Tablets Smartphones 1.8 billion Laptops mobile devices Desktop by 2014 2006 2007 2008 2009 2010 2011 2012E 2013E 2014EThursday, 30 August 12
  • 31. Social Revolution: Products Now Connected to Social NetworksThursday, 30 August 12
  • 32. Social Revolution: Products Now Connected to Social Networks 1.8 Billion 3.5 Billion Networked Computers Networked Products Total of 5.3 Billion Connected Devices 2014Thursday, 30 August 12
  • 33. But the social revolution has created a social divide.Thursday, 30 August 12
  • 34. The Social Divide: Customers and Companies Your customers and employees are social. What about your company?Thursday, 30 August 12
  • 35. How does your enterprise bridge the social divide?Thursday, 30 August 12
  • 36. Delight Your Customers and Employees in a Whole New WayThursday, 30 August 12
  • 37. Delight Your Customers and Employees in a Whole New Way Social Profile SOCIAL ENTERPRISEThursday, 30 August 12
  • 38. Delight Your Customers and Employees in a Whole New Way Collaborate Employee Social SOCIAL Network ENTERPRISE Work ExtendThursday, 30 August 12
  • 39. Delight Your Customers and Employees in a Whole New Way Market Customer SOCIAL Social ENTERPRISE Network Service SellThursday, 30 August 12
  • 40. The Social Enterprise Delivered Social Profile Collaborate Market SOCIAL ENTERPRISE Work Service Extend SellThursday, 30 August 12
  • 41. Thursday, 30 August 12
  • 42. Carl Dempsey Senior Director, Sales Engineering @carl_dempseyThursday, 30 August 12
  • 43. Employee Collaborate Social SOCIAL Network ENTERPRISE CollaborateThursday, 30 August 12
  • 44. Air France KLM Cargo & Martinair Cargo Collaborate with Chatter Global leader in Air Freight 13% of total AF KLM revenue 254 destinations, 111 countries Social Enterprise transformation: Cross-departmental, global, Social Collaboration CollaborateThursday, 30 August 12
  • 45. CollaborateThursday, 30 August 12
  • 46. Chatter is the Leader in Enterprise Collaboration Secure, private collaboration 150,000 active Chatter networks 30% reduction in customer email 2011 Apple App of the Year CollaborateThursday, 30 August 12
  • 47. Xabier Ormazabal Director, Product Marketing @xormazabal DEMONSTRATION Stephen Grant Senior Sales Engineer @sgrant911 CollaborateThursday, 30 August 12
  • 48. GERRY MURRAY Public Sector Director, Ireland Collaborate SellThursday, 30 August 12
  • 49. Extend SellThursday, 30 August 12
  • 50. Employee Social Network SOCIAL ENTERPRISE Work WorkThursday, 30 August 12
  • 51. Spotify Was Born Social Social, music sharing platform 3 million+ subscribers 500+ worldwide employees: growing rapidly Transparent, social employee culture WorkThursday, 30 August 12
  • 52. WorkThursday, 30 August 12
  • 53. Spotify Embraces Rypple to Motivate Employees Work Better, Together Social Performance Management Social: Bottoms-up, not top down Transparent: Performance, not politics Real-time: Not once a year WorkThursday, 30 August 12
  • 54. Employee Customer Social SOCIAL Social Network ENTERPRISE Network Extend Sell Extend SellThursday, 30 August 12
  • 55. Rossignol Transforms into a Global Social Enterprise Founded in 1907 in Haute-Savoie, France Leading ski & mountain sport equipment manufacturer Manufacturing returned to France in 2010 Social Enterprise Transformation: #1 Ski Brand on Facebook Extend SellThursday, 30 August 12
  • 56. Extend SellThursday, 30 August 12
  • 57. Rossignol Builds a Social Front Office with Force.com #1 Cloud Platform (IDC) Proven with 100,000+ customers 400% productivity improvement 108% ROI ExtendThursday, 30 August 12
  • 58. Rossignol Increases Sales Productivity with the Sales Cloud World’s #1 Sales Application Mobile: Access from any device Market leader: Gartner and Forrester 33% higher productivity for customers SellThursday, 30 August 12
  • 59. DEMONSTRATION Extend SellThursday, 30 August 12
  • 60. PAUL CARROLL Business Development Director ExtendThursday, 30 August 12
  • 61. WELCOME TO THE SOCIAL ENTERPRISEThursday, 30 August 12
  • 62. Thursday, 30 August 12
  • 63. SOCIAL Customer ENTERPRISE Social Network Sell SellThursday, 30 August 12
  • 64. O2 Reaches More Customers as a Social Enterprise Leading provider of communication services in UK and Ireland Over 23 million customers 11,000 employees 450 retail stores Social Enterprise transformation: Revolutionised selling with social media to reach new customers SellThursday, 30 August 12
  • 65. SellThursday, 30 August 12
  • 66. O2 Increases Sales Productivity with the Sales Cloud World’s #1 Sales Application Mobile: Access from any device Market leader: Gartner and Forrester 33% higher productivity for customers SellThursday, 30 August 12
  • 67. Customer Social Network SOCIAL ENTERPRISE Service ServiceThursday, 30 August 12
  • 68. Activision Connects Gamers with Social Gaming #1 video game publisher Call of Duty, Guitar Hero, Skylanders $4.8B in revenue 8,000 employees Social Enterprise transformation: Single social profile 24/7 social service Social games ServiceThursday, 30 August 12
  • 69. ServiceThursday, 30 August 12
  • 70. Activision Increases Customer Satisfaction in the Service Cloud Customer Service for the Social Enterprise 17,000+ customers Market leader: Gartner and Forrester Integrated support with social media 36% higher customer satisfaction ServiceThursday, 30 August 12
  • 71. MICHAEL COUGHLAN Head of IT ExtendThursday, 30 August 12
  • 72. Market SOCIAL Customer ENTERPRISE Social Network MarketThursday, 30 August 12
  • 73. HP is Making the Transformation to a Social Enterprise World’s #1 technology company $127B in revenue 325,000 employees #11 on Fortune 100 Social Enterprise transformation: Social employees and social products MarketThursday, 30 August 12
  • 74. MarketThursday, 30 August 12
  • 75. HP Markets at the Speed of Social Market on all social channels Heroku: Customer social apps Radian6: Social monitoring Site.com: Social websites MarketThursday, 30 August 12
  • 76. The Social Enterprise Delivered Social Profile Collaborate Market SOCIAL ENTERPRISE Work Service Extend SellThursday, 30 August 12
  • 77. Why Isn’t the Car My Friend? Connecting people, cars, dealerships, and manufacturers in a social enterprise.Thursday, 30 August 12
  • 78. Thursday, 30 August 12
  • 79. Toyota Social Enterprise Employee Social Network Customer Social Network Chatter for 320,000 Social Customer Employees Profile Toyota Vehicles Dealers/ Toyota Friend Distributors Mobile 1-800-4-My- Toyota Toyota Friend Website Toyota Friend Manufacturing/ Youtube Finance Toyota Friend Toyota Friend Toyota Friend on mixi Facebook on TwitterThursday, 30 August 12
  • 80. Social Enterprise Architecture Social Front-end Sales Service Marketing Work AppExchange Apps Chatter Force.com Back-end Systems ERP Heroku Data.com Finance Database.com Any Social Network Trusted, Multi-tenant Infrastructure Any SystemThursday, 30 August 12
  • 81. Social Revolution: High Return for Social EnterprisesThursday, 30 August 12
  • 82. Social Revolution: High Return for Social Enterprises +63% Social Marketing Enterprise Effectiveness +50% Benefits +48% Customer Qualified Satisfaction Leads +35% +24% Customer Support Revenue EfficiencyThursday, 30 August 12
  • 83. Coming Up Next 12:15 – 13:30 Networking Lunch in the Social Enterprise Expo 13:30 – 14:30 Breakout Sessions: 1: Salesforce for SMEs: Manage customers and grow your business (4th Floor) 2: Getting the most out of the salesforce.com Foundation programme (6th Floor) 3: Customer Service for the Social Enterprise (4th Floor) Please take a moment to complete the online feedback form which will be emailed to you today – thanks!Thursday, 30 August 12
  • 84. Open the Door to the Social EnterpriseThursday, 30 August 12
  • 85. THANK YOU #cloudforce @cciauri @carl_dempsey @xormazabal @sgrant911Thursday, 30 August 12
  • 86. SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799 Register by July 6 for special savings with code MKDCLDFRCEES | www.dreamforce.comThursday, 30 August 12
  • 87. Today’s Sponsoring PartnersThursday, 30 August 12
  • 88. Thursday, 30 August 12