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Today’s Sponsoring PartnersThursday, 30 August 12
SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799                         Register by July 6 for...
Thursday, 30 August 12
Thursday, 30 August 12
David Dempsey                          SVP, Global RenewalsThursday, 30 August 12
Safe Harbor                         Safe harbor statement under the Private Securities Litigation Reform Act of 1995:     ...
Thursday, 30 August 12
Identifying Today’s Attendees                         Yellow                   Customer                         Red       ...
Today’s Sponsoring PartnersThursday, 30 August 12
Thursday, 30 August 12
WELCOME TO THE                    SOCIAL ENTERPRISE                     CHRIS CIAURI, SVP EMEA                     @cciaur...
Our Mission: Cloud Computing Driver, Catalyst & Evangelist                   Thirteen Years of Customer Success           ...
Our Mission: Cloud Computing Driver, Catalyst & Evangelist                   Thirteen Years of Customer Success           ...
First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12)Thursday, 30 August 12
First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12)                               $3 Billion          54 Bil...
20,000+ Successful Customers Across EuropeThursday, 30 August 12
12 Years of Customer Success in IrelandThursday, 30 August 12
1%         time                                        equity                                        product              ...
1%         time                                        equity                                        product              ...
Ten Year Computing Cycles                   10X more users with each cycleThursday, 30 August 12
Ten Year Computing Cycles                   10X more users with each cycle                                                ...
2011: Year of Social RevolutionThursday, 30 August 12
Social Revolution: Social Networking Surpasses EmailThursday, 30 August 12
Social Revolution: Social Networking Surpasses Email                                Social Users                          ...
Social Revolution: Social Eats the WebThursday, 30 August 12
Social Revolution: Social Eats the Web                         Social Network Usage                         Rest of the We...
Social Revolution: Facebook is the New Corporate HomepageThursday, 30 August 12
Social Revolution: Facebook is the New Corporate Homepage                           Fortune 100 Facebook Growth           ...
Social Revolution: Next Generation Devices Changing How We Access the WebThursday, 30 August 12
Social Revolution: Next Generation Devices Changing How We Access the Web                           Tablets               ...
Social Revolution: Products Now Connected to Social NetworksThursday, 30 August 12
Social Revolution: Products Now Connected to Social Networks                         1.8 Billion                          ...
But the social revolution has created a social divide.Thursday, 30 August 12
The Social Divide: Customers and Companies                Your customers and employees are social.         What about     ...
How does your enterprise bridge the social divide?Thursday, 30 August 12
Delight Your Customers and Employees in a Whole New WayThursday, 30 August 12
Delight Your Customers and Employees in a Whole New Way                                             Social Profile        ...
Delight Your Customers and Employees in a Whole New Way                                 Collaborate      Employee         ...
Delight Your Customers and Employees in a Whole New Way                                                                Mar...
The Social Enterprise Delivered                                                             Social Profile                ...
Thursday, 30 August 12
Carl Dempsey                         Senior Director, Sales Engineering                                            @carl_d...
Employee    Collaborate                Social                         SOCIAL              Network                        E...
Air France KLM Cargo & Martinair Cargo Collaborate with Chatter                         Global leader in Air Freight      ...
CollaborateThursday, 30 August 12
Chatter is the Leader in Enterprise Collaboration                         Secure, private collaboration                   ...
Xabier Ormazabal                         Director, Product Marketing                         @xormazabal                  ...
GERRY MURRAY                    Public Sector Director, Ireland                                             Collaborate   ...
Extend   SellThursday, 30 August 12
Employee                            Social                          Network                                              S...
Spotify Was Born Social                         Social, music sharing platform                         3 million+ subscrib...
WorkThursday, 30 August 12
Spotify Embraces Rypple to Motivate Employees                                  Work Better, Together                      ...
Employee                                    Customer                Social         SOCIAL                    Social       ...
Rossignol Transforms into a Global Social Enterprise                         Founded in 1907 in Haute-Savoie, France      ...
Extend   SellThursday, 30 August 12
Rossignol Builds a Social Front Office with Force.com                         #1 Cloud Platform (IDC)                     ...
Rossignol Increases Sales Productivity with the Sales Cloud                         World’s #1 Sales Application          ...
DEMONSTRATION                              Extend   SellThursday, 30 August 12
PAUL CARROLL                         Business Development                                       Director                  ...
WELCOME TO THE                  SOCIAL ENTERPRISEThursday, 30 August 12
Thursday, 30 August 12
SOCIAL               Customer                         ENTERPRISE             Social                                       ...
O2 Reaches More Customers as a Social Enterprise                         Leading provider of communication services in UK ...
SellThursday, 30 August 12
O2 Increases Sales Productivity with the Sales Cloud                         World’s #1 Sales Application                 ...
Customer                                                          Social                                                  ...
Activision Connects Gamers with Social Gaming                         #1 video game publisher                         Call...
ServiceThursday, 30 August 12
Activision Increases Customer Satisfaction in the Service Cloud                         Customer Service for the Social En...
MICHAEL COUGHLAN                              Head of IT                                     ExtendThursday, 30 August 12
Market                           SOCIAL                       Customer                         ENTERPRISE                 ...
HP is Making the Transformation to a Social Enterprise                         World’s #1 technology company              ...
MarketThursday, 30 August 12
HP Markets at the Speed of Social                         Market on all social channels                         Heroku: Cu...
The Social Enterprise Delivered                                                             Social Profile                ...
Why Isn’t the Car My Friend?                            Connecting people, cars,                         dealerships, and ...
Thursday, 30 August 12
Toyota Social Enterprise                Employee Social Network                                                           ...
Social Enterprise Architecture                                                       Social Front-end                     ...
Social Revolution: High Return for Social EnterprisesThursday, 30 August 12
Social Revolution: High Return for Social Enterprises                                                                     ...
Coming Up Next                         12:15 – 13:30 Networking Lunch in the Social Enterprise Expo                       ...
Open the Door to the Social EnterpriseThursday, 30 August 12
THANK YOU                             #cloudforce                             @cciauri                             @carl_d...
SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799                         Register by July 6 for...
Today’s Sponsoring PartnersThursday, 30 August 12
Thursday, 30 August 12
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Cloudforce Essentials Dublin Keynote

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Transcript of "Cloudforce Essentials Dublin Keynote"

  1. 1. Today’s Sponsoring PartnersThursday, 30 August 12
  2. 2. SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799 Register by July 6 for special savings with code MKDCLDFRCEES | www.dreamforce.comThursday, 30 August 12
  3. 3. Thursday, 30 August 12
  4. 4. Thursday, 30 August 12
  5. 5. David Dempsey SVP, Global RenewalsThursday, 30 August 12
  6. 6. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.   The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012 and in our quarterly report on Form 10- Q for the most recent fiscal quarter ended April 30, 2012. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.   Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward- looking statements.Thursday, 30 August 12
  7. 7. Thursday, 30 August 12
  8. 8. Identifying Today’s Attendees Yellow Customer Red New to Salesforce.com Blue Partner Green Press / Analysts Black Salesforce.com EmployeesThursday, 30 August 12
  9. 9. Today’s Sponsoring PartnersThursday, 30 August 12
  10. 10. Thursday, 30 August 12
  11. 11. WELCOME TO THE SOCIAL ENTERPRISE CHRIS CIAURI, SVP EMEA @cciauri #cloudforceThursday, 30 August 12
  12. 12. Our Mission: Cloud Computing Driver, Catalyst & Evangelist Thirteen Years of Customer Success Enterprise Cloud Computing 1960s 1980s Today Mainframe Client/ServerThursday, 30 August 12
  13. 13. Our Mission: Cloud Computing Driver, Catalyst & Evangelist Thirteen Years of Customer Success Enterprise Cloud Computing 1960s 1980s Today Mainframe Client/ServerThursday, 30 August 12
  14. 14. First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12)Thursday, 30 August 12
  15. 15. First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12) $3 Billion 54 Billion #1 Expected Transactions World’s Most Annual per Quarter Innovative Companies Revenue Run Rate for FY13 #27 World’s Best Places to Work 8,000+ EmployeesThursday, 30 August 12
  16. 16. 20,000+ Successful Customers Across EuropeThursday, 30 August 12
  17. 17. 12 Years of Customer Success in IrelandThursday, 30 August 12
  18. 18. 1% time equity product 14,000 non-profit organisations 2,000 European organisations 320,000+ hours service $30 million+ grants ShareTheModel.orgThursday, 30 August 12
  19. 19. 1% time equity product 14,000 non-profit organisations 2,000 European organisations 320,000+ hours service $30 million+ grants ShareTheModel.orgThursday, 30 August 12
  20. 20. Ten Year Computing Cycles 10X more users with each cycleThursday, 30 August 12
  21. 21. Ten Year Computing Cycles 10X more users with each cycle 2010’s Social Revolution 2000’s Mobile Cloud Computing 1990’s Desktop Cloud Computing 1970’s Mini 1980’s Client/Server Computing Computing 1960’s Mainframe Computing Data Management Business Logic Process Automation Web Apps Mobile Apps Social Apps Apps Apps AppsThursday, 30 August 12
  22. 22. 2011: Year of Social RevolutionThursday, 30 August 12
  23. 23. Social Revolution: Social Networking Surpasses EmailThursday, 30 August 12
  24. 24. Social Revolution: Social Networking Surpasses Email Social Users Email Users 1.9 billion social users 2007 2008 2009 2010 2011Thursday, 30 August 12
  25. 25. Social Revolution: Social Eats the WebThursday, 30 August 12
  26. 26. Social Revolution: Social Eats the Web Social Network Usage Rest of the Web Usage 8 hours per month on social media 2008 2009 2010 2011Thursday, 30 August 12
  27. 27. Social Revolution: Facebook is the New Corporate HomepageThursday, 30 August 12
  28. 28. Social Revolution: Facebook is the New Corporate Homepage Fortune 100 Facebook Growth Fortune 100 Web Growth 123% growth Jun 2010 Dec 2010 Jun 2011 Dec 2011Thursday, 30 August 12
  29. 29. Social Revolution: Next Generation Devices Changing How We Access the WebThursday, 30 August 12
  30. 30. Social Revolution: Next Generation Devices Changing How We Access the Web Tablets Smartphones 1.8 billion Laptops mobile devices Desktop by 2014 2006 2007 2008 2009 2010 2011 2012E 2013E 2014EThursday, 30 August 12
  31. 31. Social Revolution: Products Now Connected to Social NetworksThursday, 30 August 12
  32. 32. Social Revolution: Products Now Connected to Social Networks 1.8 Billion 3.5 Billion Networked Computers Networked Products Total of 5.3 Billion Connected Devices 2014Thursday, 30 August 12
  33. 33. But the social revolution has created a social divide.Thursday, 30 August 12
  34. 34. The Social Divide: Customers and Companies Your customers and employees are social. What about your company?Thursday, 30 August 12
  35. 35. How does your enterprise bridge the social divide?Thursday, 30 August 12
  36. 36. Delight Your Customers and Employees in a Whole New WayThursday, 30 August 12
  37. 37. Delight Your Customers and Employees in a Whole New Way Social Profile SOCIAL ENTERPRISEThursday, 30 August 12
  38. 38. Delight Your Customers and Employees in a Whole New Way Collaborate Employee Social SOCIAL Network ENTERPRISE Work ExtendThursday, 30 August 12
  39. 39. Delight Your Customers and Employees in a Whole New Way Market Customer SOCIAL Social ENTERPRISE Network Service SellThursday, 30 August 12
  40. 40. The Social Enterprise Delivered Social Profile Collaborate Market SOCIAL ENTERPRISE Work Service Extend SellThursday, 30 August 12
  41. 41. Thursday, 30 August 12
  42. 42. Carl Dempsey Senior Director, Sales Engineering @carl_dempseyThursday, 30 August 12
  43. 43. Employee Collaborate Social SOCIAL Network ENTERPRISE CollaborateThursday, 30 August 12
  44. 44. Air France KLM Cargo & Martinair Cargo Collaborate with Chatter Global leader in Air Freight 13% of total AF KLM revenue 254 destinations, 111 countries Social Enterprise transformation: Cross-departmental, global, Social Collaboration CollaborateThursday, 30 August 12
  45. 45. CollaborateThursday, 30 August 12
  46. 46. Chatter is the Leader in Enterprise Collaboration Secure, private collaboration 150,000 active Chatter networks 30% reduction in customer email 2011 Apple App of the Year CollaborateThursday, 30 August 12
  47. 47. Xabier Ormazabal Director, Product Marketing @xormazabal DEMONSTRATION Stephen Grant Senior Sales Engineer @sgrant911 CollaborateThursday, 30 August 12
  48. 48. GERRY MURRAY Public Sector Director, Ireland Collaborate SellThursday, 30 August 12
  49. 49. Extend SellThursday, 30 August 12
  50. 50. Employee Social Network SOCIAL ENTERPRISE Work WorkThursday, 30 August 12
  51. 51. Spotify Was Born Social Social, music sharing platform 3 million+ subscribers 500+ worldwide employees: growing rapidly Transparent, social employee culture WorkThursday, 30 August 12
  52. 52. WorkThursday, 30 August 12
  53. 53. Spotify Embraces Rypple to Motivate Employees Work Better, Together Social Performance Management Social: Bottoms-up, not top down Transparent: Performance, not politics Real-time: Not once a year WorkThursday, 30 August 12
  54. 54. Employee Customer Social SOCIAL Social Network ENTERPRISE Network Extend Sell Extend SellThursday, 30 August 12
  55. 55. Rossignol Transforms into a Global Social Enterprise Founded in 1907 in Haute-Savoie, France Leading ski & mountain sport equipment manufacturer Manufacturing returned to France in 2010 Social Enterprise Transformation: #1 Ski Brand on Facebook Extend SellThursday, 30 August 12
  56. 56. Extend SellThursday, 30 August 12
  57. 57. Rossignol Builds a Social Front Office with Force.com #1 Cloud Platform (IDC) Proven with 100,000+ customers 400% productivity improvement 108% ROI ExtendThursday, 30 August 12
  58. 58. Rossignol Increases Sales Productivity with the Sales Cloud World’s #1 Sales Application Mobile: Access from any device Market leader: Gartner and Forrester 33% higher productivity for customers SellThursday, 30 August 12
  59. 59. DEMONSTRATION Extend SellThursday, 30 August 12
  60. 60. PAUL CARROLL Business Development Director ExtendThursday, 30 August 12
  61. 61. WELCOME TO THE SOCIAL ENTERPRISEThursday, 30 August 12
  62. 62. Thursday, 30 August 12
  63. 63. SOCIAL Customer ENTERPRISE Social Network Sell SellThursday, 30 August 12
  64. 64. O2 Reaches More Customers as a Social Enterprise Leading provider of communication services in UK and Ireland Over 23 million customers 11,000 employees 450 retail stores Social Enterprise transformation: Revolutionised selling with social media to reach new customers SellThursday, 30 August 12
  65. 65. SellThursday, 30 August 12
  66. 66. O2 Increases Sales Productivity with the Sales Cloud World’s #1 Sales Application Mobile: Access from any device Market leader: Gartner and Forrester 33% higher productivity for customers SellThursday, 30 August 12
  67. 67. Customer Social Network SOCIAL ENTERPRISE Service ServiceThursday, 30 August 12
  68. 68. Activision Connects Gamers with Social Gaming #1 video game publisher Call of Duty, Guitar Hero, Skylanders $4.8B in revenue 8,000 employees Social Enterprise transformation: Single social profile 24/7 social service Social games ServiceThursday, 30 August 12
  69. 69. ServiceThursday, 30 August 12
  70. 70. Activision Increases Customer Satisfaction in the Service Cloud Customer Service for the Social Enterprise 17,000+ customers Market leader: Gartner and Forrester Integrated support with social media 36% higher customer satisfaction ServiceThursday, 30 August 12
  71. 71. MICHAEL COUGHLAN Head of IT ExtendThursday, 30 August 12
  72. 72. Market SOCIAL Customer ENTERPRISE Social Network MarketThursday, 30 August 12
  73. 73. HP is Making the Transformation to a Social Enterprise World’s #1 technology company $127B in revenue 325,000 employees #11 on Fortune 100 Social Enterprise transformation: Social employees and social products MarketThursday, 30 August 12
  74. 74. MarketThursday, 30 August 12
  75. 75. HP Markets at the Speed of Social Market on all social channels Heroku: Customer social apps Radian6: Social monitoring Site.com: Social websites MarketThursday, 30 August 12
  76. 76. The Social Enterprise Delivered Social Profile Collaborate Market SOCIAL ENTERPRISE Work Service Extend SellThursday, 30 August 12
  77. 77. Why Isn’t the Car My Friend? Connecting people, cars, dealerships, and manufacturers in a social enterprise.Thursday, 30 August 12
  78. 78. Thursday, 30 August 12
  79. 79. Toyota Social Enterprise Employee Social Network Customer Social Network Chatter for 320,000 Social Customer Employees Profile Toyota Vehicles Dealers/ Toyota Friend Distributors Mobile 1-800-4-My- Toyota Toyota Friend Website Toyota Friend Manufacturing/ Youtube Finance Toyota Friend Toyota Friend Toyota Friend on mixi Facebook on TwitterThursday, 30 August 12
  80. 80. Social Enterprise Architecture Social Front-end Sales Service Marketing Work AppExchange Apps Chatter Force.com Back-end Systems ERP Heroku Data.com Finance Database.com Any Social Network Trusted, Multi-tenant Infrastructure Any SystemThursday, 30 August 12
  81. 81. Social Revolution: High Return for Social EnterprisesThursday, 30 August 12
  82. 82. Social Revolution: High Return for Social Enterprises +63% Social Marketing Enterprise Effectiveness +50% Benefits +48% Customer Qualified Satisfaction Leads +35% +24% Customer Support Revenue EfficiencyThursday, 30 August 12
  83. 83. Coming Up Next 12:15 – 13:30 Networking Lunch in the Social Enterprise Expo 13:30 – 14:30 Breakout Sessions: 1: Salesforce for SMEs: Manage customers and grow your business (4th Floor) 2: Getting the most out of the salesforce.com Foundation programme (6th Floor) 3: Customer Service for the Social Enterprise (4th Floor) Please take a moment to complete the online feedback form which will be emailed to you today – thanks!Thursday, 30 August 12
  84. 84. Open the Door to the Social EnterpriseThursday, 30 August 12
  85. 85. THANK YOU #cloudforce @cciauri @carl_dempsey @xormazabal @sgrant911Thursday, 30 August 12
  86. 86. SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799 Register by July 6 for special savings with code MKDCLDFRCEES | www.dreamforce.comThursday, 30 August 12
  87. 87. Today’s Sponsoring PartnersThursday, 30 August 12
  88. 88. Thursday, 30 August 12
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