The Future of Call Centers

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A slideshare about what new techniques Call Centers are implementing as well as what is to come.

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The Future of Call Centers

  1. 1. Call Centers Of The Future
  2. 2. First Off… What’s a Call Center?
  3. 3. A Call Center is It’s an office set up to handle phone calls particularly that of taking purchase orders and providing customer service
  4. 4. So What’s New About it?
  5. 5. The Cloud Some Call Centers, in fact most already are implementing The Cloud This allows them to base their service through the online service to traffic even more calls
  6. 6. Video Support 18% of Call Centers over the next 2 years will be implementing some sort of video support so you can live chat with an agent
  7. 7. Gamification This term means to make a “game” out of something Lots of Call Centers are implementing gamification to some of their process in order to keep customers and employees entertained
  8. 8. Social Media Most Call Centers are now on all social media outlets This is to keep track of complaints or compliments posted by customers all over the web
  9. 9. Intelligent Call Back Instead of being put on hold, customers are given times to choose at which would be convenient for them to be called back at
  10. 10. Speech Analytics This new system recognizes upset or disgruntled callers and pushes them to the top of the list instead of making them wait longer
  11. 11. For More Information For more Information Check Out Our Free Guide Selling into the Fortune 1000: http://www.salesquest.com/resources/selling-into-th

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