5 Inspiring Customer Success Stories

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Inspirational real-life stories on how top brands went beyond call-of-duty to delight their customers

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5 Inspiring Customer Success Stories

  1. 1. DELIGHTING 10 Inspiring Quotes on Customer Success 2014 Curated by MindTickle - All rights reserved. - Photo by Martin Hricko
  2. 2. “ Customer success is about more than delivering service or support. LINCOLN MURPHY, SIXTEEN VENTURES 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
  3. 3. “ Give one person responsibility for listening to your customers and authority to act on what they hear. GUY LETTS, CO-FOUNDER OF CUSTOMERSURE 2014 Curated by MindTickle - All rights reserved. - Photo by Helen F H
  4. 4. “ Make everyone think about things from the customer’s perspective... ...design how things work jointly with your customers. MIKE GRAFHAM, YAMMER CUSTOMER SUCCESS, MICROSOFT 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
  5. 5. “ Companies need to prove their worth...if they wish to win their customers’ loyalty. KAISER MULLA-FEROZE, TOTANGO 2014 Curated by MindTickle - All rights reserved. - Photo by kaniths
  6. 6. “ Focus less on being at the top of every social media channel and more on building easy ways for customers to contact you. RICHARD WHITE, USERVOICE 2014 Curated by MindTickle - All rights reserved. - Photo by diyosa
  7. 7. “ The biggest barrier to customer success is CEOs not making it an important part of the culture. NICK MEHTA, GAINSIGHT 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
  8. 8. “ Just one phenomenal customer experience can make a world of difference when it comes to word-of-mouth promotion. KARL WIRTH, EVERGAGE 2014 Curated by MindTickle - All rights reserved. - Photo by CEBImagery.com
  9. 9. “ Smart companies have realized that customer loyalty is the most powerful sales and marketing tool that they have. BILL PRICE, DRIVA SOLUTIONS 2014 Curated by MindTickle - All rights reserved. - Photo by kaniths
  10. 10. “ With the shift to the SaaS model, the connection between your customer’s success and your success is much more direct and felt more quickly. KEN LOWNIE, KEN LOWNIE CONSULTING PARTNERS 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds
  11. 11. “ Make sure every single employee in your company knows precisely what value your customers are seeking and how he or she can impact it. TOM KRACKELER, FRONTLEAF 2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds

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