Girard - Leader's Guide to KM - KSA

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 1 A Leader’s Guide to Knowledge Management 1 My Story … My Perspective Sagology 2 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 2 About Sagology Sagology 3 Sagology is dedicated to connecting people with people to connecting people with people to facilitate collaboration, learning, and knowledge sharing facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting. sagology [sāj-ol-uh-jee] -noun 1. the study of organizational wisdom in all its forms, esp. with reference to organizational wisdom in all its forms, esp. with reference to technology, leadership, culture, process, and measurement leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo- European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).] Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Agenda Sagology 4 Part 1: Drawing on the Past 1. Where is the Knowledge? 2. Organize What? 3. What Types of Knowledge Exist? Part 2: Leading Today’s Knowledge Workers 4. Simples Ideas that Work in Complex Environments 5. Do you Really Want to Know What you Know? 6. Tools, Tactics, and Techniques: Tried and Tested Part 3: Enhancing Future Performance 7. Guiding Organizations Into the Future 8. The Future is Just a Day Away A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 3 Drawing on the Past 5 1. Where is the Knowledge? 2. Organize What? 3. What Types of Knowledge Exist? A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Sagology 6 Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information? —T. S. Eliot, The Rock (1935) A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 4 Information Overload Sagology 7 245+ academic papers on Information Overload 1972-2000 (Bawden, 2001) Information Overload Personal Information Overload Information overload occurs A perception on the part of the individual when the amount of input to a (or observers of that person) that the flow system exceeds its of information associated with work tasks is processing capacity. greater than can be managed effectively. (Speier et al, 1999, p. 338) (Wilson, 2001, p. 113) Information Overload Organizational Information Overload Information overload is that A situation in which the extent of state in which available, and perceived information overload is potentially useful, information sufficiently widespread within an is a hindrance rather than a organization as to reduce the overall help. effectiveness of management operations. (Bawden, 2001, p. 6) (Wilson, 2001, p. 113) A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. The Cost? Sagology 8 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 5 The Problem – Enterprise Dementia Sagology 9 2/3 of managers complained of 43% of the managers delayed Information overload (KPMG, 2000) decisions because of too much information. (Wilson, 2001) Managers “dwell on information that is entertaining but not informative, or 38% of the surveyed managers easily available but not of high waste a substantial amount of time quality” (Linden, 2001, p.2) locating information (Wilson, 2001) The number of books published annually has increased exponentially since the 16th century. At present, the prediction is that the number of books doubles every 33 years (Hanka & Fuka, 2000). The total accumulated codified database of the world, which includes all books and all electronic files, doubles every seven years and some predict this will double twice a day by 2010 (Bontis, 2000). A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. What is the problem? Sagology 10 Content to Intent – assumes we can access content Enterprise Dementia = Organizational Memory Loss + Information Anxiety Content to Intent – assumes we know what we knew A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 6 The Future Sagology 11 “In an economy where the only certainty is uncertainty, the only sure source of lasting Ikujiro Nonaka competitive advantage is knowledge.” A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Drawing on the Past 12 1. Where is the Knowledge? 2. Organize What? 3. What Types of Knowledge Exist? A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 7 Foundation or Too Busy Sagology 13 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Knowledge Sharing – Nothing New? Sagology 14 Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 8 What Advantage? Sagology 15 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. History of KM: Academic Perspective Sagology 16 c. 350 BC 17th Century 1950s 1990s Aristotle Sir Francis Bacon Michael Polanyi Ikujiro Nonaka Carla O’Dell Classification of Knowledge Aristotle A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 9 What is knowledge? Sagology 17 Data Knowledge Information knowledge is "defined broadly Knowledge: to include information, data, Concepts, experience, and communication and culture" insight that provide a framework (p. 293) for creating, evaluating and using information (p. 373). A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. The Cognitive Hierarchy Sagology 18 Wisdom Ackoff’s Apex Understanding Knowledge Knowledge Wisdom: Information The collective and individual Dataexperiences of applying knowledge to the solution of problems (p. 373). A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 10 The difference . . . Data to Knowledge Sagology 19 October 27, 1917 Q1 - What time is it? Q2 – Where are these people? Q3 – Why is the boy smiling? A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Data Sagology 20 Davenport & Prusak (1998) define data “as a set of discrete, objective facts about events” and they suggest, “in an organizational context, data is most usefully described as structured records of transactions” (p. 2). Data A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 11 Information Sagology 21 Peter F. Drucker (1998) claims that "Information is data endowed with relevance and purpose" Information Data A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Knowledge Sagology 22 Authors Joseph and Jimmie Boyett (2001) suggest "knowledge is easy to talk about but hard to define" Knowledge Information Data A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 12 Types of Knowledge Sagology 23 Easier to document and Explicit share Contributes to Easier to efficiency replicate 20% Leads to competency Michael Polanyi 80% Tacit Carla O’Dell Harder to articulate Harder to steal Higher competitive advantage Harder to transfer O’Dell, C. (2002, May). Knowledge Management New Generation. Presented at the APQC’s 7th Knowledge Conference, Washington, DC. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Exchange and Transfer of Knowledge Sagology 24 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT Ikujiro Nonaka on Co ati mb liz in na r a ti on Inte EXPLICIT A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 13 The importance of sharing . . . Sagology 25 According to Computer Associates . . . http://www.youtube.com/watch?v=lH39xjXaLW8 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Drawing on the Past 26 1. Where is the Knowledge? 2. Organize What? 3. What Types of Knowledge Exist? A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 14 KM Models Sagology 27 Developed by Dr Stankosky and his team at George Washington Webber, F., Wunram, M., Kemp, J., Pudlatz., & Bredehorst, B. (2002). Standardisation in University in 1999 knowledge management – Towards a common KM framework in Europe. Proceedings of UNICOM Seminar Towards Common Approaches & Standards in KM. London. Infrastructure Organization Technology Leadership Measures Learning Process Content Culture KM Pillars European Framework DON Balanced KM Enablers of Transfer KM Assessment Tool Bennet, A. & Kantner, J. (2001). Navigating the KM dimension, Next- Generation Knowledge Management: Enabling Business Processes. American Productivity & Quality Center. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. A New View of Knowledge Management Sagology 28 Measurement Leadership Technology Process Culture A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 15 A little TLC goes a long way! Sagology 29 Leadership •Transparency •Vision and example Measurement •Resources (including time) Leadership Technology Culture Technology Process •Help or hinder •Need to Share vs Culture Need to Know •Security issues •Privacy •Ease of access •Content Creators •Tending toward free A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. New Technology Sagology 30 The Newest always is Best … Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 16 The Right Technology Sagology 31 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. TLC: Culture Sagology 32 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 17 Hofstede: Cultural Dimensions Sagology 33 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. KM Enablers and Barriers Sagology 34 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 18 Twitter Revolution Sagology 35 See Sonia Ben Jaafer: www.slideshare.net/KMMiddleEast Social Knowledge: Are you ready for the Future? Arabic and English Version Sagology 36 www.mbrfoundation.ae/Arabic/pages/AKR2009.aspx www.mbrfoundation.ae/English/pages/AKR2009.aspx A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 19 Exchange and Transfer of Knowledge Sagology 37 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Measurement Co ati Leadership mb liz in na a ti Technology Process r on Inte Culture EXPLICIT A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Measurement Sagology 38 APQC Stages of KM Stage 5 Stage 4 Stage 3 Institutionalize Stage 2 Expand Stage 1 Design and Knowledge Develop a and Get Launch a Management Strategy Support Started KM Initiative Remember: Measure the outcome, not the process USAF 5-2-1 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 20 Leading Today’s Knowledge Workers 39 4. Simples Ideas that Work in Complex Environments 5. Do you Really Want to Know What you Know? 6. Tools, Tactics, and Techniques: Tried and Tested A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Videos: YouTube.com/JohnGirard Sagology 40 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 21 Complex: A Definition Sagology 41 “a group of obviously related units of which the degree and nature of the relationship is imperfectly known” A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Exchange and Transfer of Knowledge Sagology 42 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Measurement Co ati Leadership mb liz in na a ti Technology Process r on Inte Culture EXPLICIT A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 22 Creation and Transfer of Knowledge Sagology 43 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co ati mb liz a in rn a ti on Inte Internalization Combination EXPLICIT •Learning by doing •Formal Education (MBA) •Experience •Policies •Values/Ethos •Data mining Teradata, 1991 Wal-Mart, 2004 TYLENOL® crises of 1982 and 1986 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Our Credo (Johnson & Johnson) J&J Credo We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services. In meeting their needs everything we do must be of high quality. We must constantly strive to reduce our costs in order to maintain reasonable prices. Customers orders must be serviced promptly and accurately. Our suppliers and distributors must have an opportunity to make a fair profit. We are responsible to our employees, the men and women who work with us throughout the world. Everyone must be considered as an individual. We must respect their dignity and recognize their merit. They must have a sense of security in their jobs. Compensation must be fair and adequate, and working conditions clean, orderly and safe. We must be mindful of ways to help our employees fulfill their family responsibilities. Employees must feel free to make suggestions and complaints. www.jnj.com/our_company/our_credo/ A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 23 There must be equal opportunity for employment, development and advancement for those qualified. We must provide competent management, and their actions must be just and ethical. We are responsible to the communities in which we live and work and to the world community as well. We must be good citizens – support good works and charities and bear our fair share of taxes. We must encourage civic improvements and better health and education. We must maintain in good order the property we are privileged to use, protecting the environment and natural resources. Our final responsibility is to our stockholders. Business must make a sound profit. We must experiment with new ideas. Research must be carried on, innovative programs developed and mistakes paid for. New equipment must be purchased, new facilities provided and new products launched. Reserves must be created to provide for adverse times. When we operate according to these principles, the stockholders should realize a fair return. http://www.jnj.com/our_company/our_credo/ A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Creation and Transfer of Knowledge Sagology 46 Socialization Externalization •Social spaces (Ba) •After action review TACIT •Master/apprentice •Lessons learned •Storytelling •Metaphor n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co ati mb liz a in rn a ti on Inte Internalization Combination EXPLICIT •Learning by doing •Formal Education (MBA) •Experience •Policies •Values/Ethos •Data mining Teradata, 1991 Wal-Mart, 2004 TYLENOL® crises of 1982 and 1986 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 24 The Knowledge Edge – The Ultimate Goal Sagology 50 14 November 2004 Wisdom “With 3,600 stores in the United States and roughly 100 million customers walking Understanding throughKnowledge each week, Wal-Mart has the doors Knowledge access to information about a broad slice of America . . . The data are gathered item by Information item at the checkout aisle, then recorded, mapped and updated by store, by state, by region . . . By its own account Wal-Mart has Data 460 terabytes of data.” ( 750,000 CDs 1 terabyte ~ 1,000,000 MB) Hurricane A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Something to consider . . . Sagology 51 “. . . there are known knowns; there are things we know that we know. There are known unknowns; that is to say there are things that we now know we don’t know. But there are also unknown unknowns — there are things that we do not know we dont know.” A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 25 Knowns and Unknowns Sagology 52 Unknown Unknown Knowns Unknowns Known Known Knowns Unknowns AKA Johari Window A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Unknown unknowns Sagology 53 Somewhere on the West Coast A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 26 Interrelationship of DM, IM, KM* Sagology 54 Records Artificial Communities Data Management Intelligence of Integration Taxonomies Practice Subject Expertise Data Classification Ontologies Locator Warehouse Document Enterprise After Management Portal Action Review Web Database Forms Portal Management Management Group Ware Virtual Content Collaboration Management Search Engine Storytelling Data Information Knowledge Management Management Management * Developed by Denise Charbonneau (TBS) and Dr. John Girard A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. After Action Review Sagology 55 1. What was planned? 2. What happened? 3. What is the delta? 4. What do we do about it? A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 27 Enhancing Future Performance 56 7. Guiding Organizations Into the Future 8. The Future is Just a Day Away A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Storytelling by Steve Denning Sagology 58 Purpose of Story  Sparking action  Communicating who you are  Transmitting values  Fostering collaboration  Taming the grapevine  Sharing knowledge  Leading people into the future www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 28 HBR May 2004 Sagology 59 In June of 1995, a health worker in a tiny town in Zambia went to the Web site of the Centers for Disease Control and got the answer to a question about the treatment for malaria. Remember that this was in Zambia, one of the poorest countries in the world, and it happened in a tiny place 600 kilometers from the capital city. But the most striking thing about this picture, at least for us, is that the World Bank isnt in it. Despite our know-how on all kinds of poverty related issues, that knowledge isn‘t available to the millions of people who could use It. Imagine if it were. Think what an organization we could become. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Guiding Government Leaders into the Future Sagology 61  excite change in a very large bureaucratic organization  Five years in the future  Balance of real and imaginary Critical Success Factors:  Look of the story  Believable  Executive Support For complete stories see: www.johngirard.net A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 29 Guiding Faculty into the Future Sagology 62  excite change in a small mid-west university  Mock interview with Dean  Balance of real and imaginary Critical Success Factors:  Real Dean  Realistic Journal  “Now I get it” For complete stories see: www.johngirard.net A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Students into the Future Sagology 63  Low completion rate  Look – student paper  Geographically separated students  Moral boost needed Critical Success Factor:  It worked! For complete stories see: www.johngirard.net A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 30 Storytelling: Commander-in-Chief Sagology 64 2006 Golden Globe Awards A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Enhancing Future Performance 65 7. Guiding Organizations Into the Future 8. The Future is Just a Day Away A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 31 Social Knowledge: Sagology Are you ready for the Future? 66 John P. Girard, Ph.D. john@johngirard.net www.facebook.com/john.girard www.johngirard.net Twitter: @JohnGirard www.linkedin.com/in/JohnGirard www.YouTube.com/JohnGirard The Knowledge Edge – The Ultimate Goal Sagology 67 Wisdom Understanding Knowledge Knowledge Information Data A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 32 Do you know your customers? Sagology 68 “A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations.” groundswell.forrester.com A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. The Social Technographics™ Ladder Sagology 69 Creators Creators make social content go. They write blogs or upload Critics respond to content from video, music, or text. others. They post reviews, Critics comment on blogs, participate in forums, and edit wiki articles. Collectors organize content for Collectors themselves or others using RSS feeds, tags, and voting sites like Digg.com Joiners connect in social Joiners networks like MySpace and Facebook Spectators consume social Spectators content including blogs, user- generated video, podcasts, Inactives neither create nor forums, or reviews consume social content of any Inactives kind A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 33 Global Top Internet Sites (Reach) Sagology http://www.alexa.com/topsites/ 70 1. Google 47% 1. Google.com.sa 2. Facebook 44% 2. YouTube 3. YouTube 32% 3. Facebook 4. Yahoo! 23% 4. Google 5. Wikipedia 15% 5. Windows Live 6. Blogger 13% 6. Maktoob 7. Live 11% 7. Yahoo! 8. Baidu.com 10% 8. Blogger 9. Twitter 9% 9. SABQ 10. QQ 7% 10. MediaFire September 2011 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Global Top Internet Sites (Reach) Sagology http://www.alexa.com/topsites/ 71 1. Google.com.om 1. Google.ae 2. YouTube 2. Facebook 3. Facebook 3. YouTube 4. Google 4. Google 5. Live 5. Yahoo! 6. S-oman.net 6. Live 7. MSN 7. Blogger 8. Yahoo! 8. Maktoob 9. Koora 9. Wikipedia 10. Maktoob 10. MSN September 2011 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 34 Why Matters Sagology 72 35+ fastest > 750M active > 150M login growth users daily demographic 2B pieces of 3M events 130 friends is “stuff” shared created each average each week month 45M active 70% of users user groups outside USA A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Marketing @ Facebook Sagology 73 Million+ Fans 1. Coca-Cola 2. Starbucks 3. Disney 4. Victorias Secret 5. iTunes 6. Vitaminwater 7. YouTube 8. Chick-fil-A 9. Red Bull 10. T.G.I. Friday’s http://www.thebigmoney.com/slideshow/big-money-facebook-50-0 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 35 According to Facebook Sagology 74  3,813,720 Facebook users live in KSA (age 18 and older)  2,330,780 Facebook users live in UAE (age 18 or older)  335,240 Facebook users Personal or Organizational live in Jeddah (age 18 and older) A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Arab World Internet Usage Sagology 75 http://www.internetworldstats.com/stats5.htm Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 36 Leading Knowledge Workers Sagology 76 More questions than answers! A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Aim of the Report Sagology 77 The ultimate aim is to analyse and identify opportunities and risks inherent in the acquisition, production, creation, and deployment of “knowledge”; a primary avenue for renaissance and human development. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 37 Arab Knowledge Report Sagology 78 www.mbrfoundation.ae/Arabic/pages/AKR2009.aspx www.mbrfoundation.ae/English/pages/AKR2009.aspx A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Macro Level Goals Sagology 79 “Chief among the reasons for the current Arab interest in establishing the knowledge society is the desire not to miss out on the anticipated effects of the knowledge revolution and to be alert to the roles it plays in generating progress, whether on the political, economic, or social level” A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 38 Sagology 80 Chapter 4: Information and communications technologies in the Arab countries: The pillars and tools of knowledge Chapter 5: Arab performance in research and innovation Chapter 6: Building the knowledge society in the Arab world: A vision and a plan A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers Sagology Chapter 8: Productivity Through People 1982 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. 81www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 39 Let’s consider the Arab View Sagology 82 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Sagology 83 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 40 Sagology 84 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. A Leader’s Guide to Knowledge Management 85www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 41 Sagology 86 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. KM Middle East 2012 Sagology 87 David Gurteen (UK) David is an independent Knowledge consultant, curator, facilitator and speaker. He is pioneer in the use of Knowledge Cafes to help people better understand the world through conversation and thus make better decisions and to be more innovative. He is the founder of the Gurteen Knowledge Community - a global learning network of over 18,000 people. For details see: www.gurteen.com A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 42 KM Middle East 2012 Sagology 88 Arthur Shelly (Australia) Arthur was the Global Knowledge Director of Cadbury Schweppes before establishing his own business in knowledge and professional development. He is the author two books: Being a successful Knowledge Leader and The Organizational Zoo, A survival guide to workplace behavior. Arthur is the coordinator of the Melbourne KM Leadership forum and established a peer mentoring community engaged around performance improvement. He lectures in knowledge in the RMIT University MBA program. Full details see: www.organizationalzoo.com A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. KM Middle East 2012 Sagology 89 Kenneth Wilson (UAE) Dr Kenneth Wilson is Director of the National Research Foundation (NRF) of UAE. Prior to joining NRF, Dr Wilson was Professor of Economics and Director of the Economic & Policy Research Unit, Zayed University, UAE. NRF was established in 2008 to help create a ‘competitive knowledge economy’ in UAE by focusing upon research capacity building in the country’s universities. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

A LEADER’S GUIDE TO KNOWLEDGE MANAGEMENT 43 KM Middle East 2012 Sagology 90 Nolwazi Mbananga (South Africa) Dr Mbananga is the Chief Executive Officer of the Centre for Informatics, Knowledge Management and Knowledge Economy (CIKMKE/SANCIKMKE). She is the founder of the South African Knowledge Management Professional Association (SAKMPA). She has an extensive experience in data, information and knowledge management spanning over 20 years since 1990 to date. She is the founder and an organizer of the bi-annual International Conference on Knowledge Economy (ICKE) in South Africa. She is the founder and an organizer of the bi-annual International Conference on Knowledge Economy (icke ) in South Africa. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. KM Middle East 2012 Sagology 92 Geoff Turner (Cyprus) Geoff Turner lives in Cyprus and is the Executive Director of the European Centre of Knowledge Management Research, which is hosted by the University of Nicosia where he is an Associate Professor at that University. He holds a BA in Accountancy, MBA, and PhD in Accounting. His doctoral thesis examined the need for accounting for human resources in the context of intellectual capital management. He is a member of the executive committee for a number of European and International conferences. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.sagology.com john@sagology.com

Girard - Leader's Guide to KM - KSA

by John Girard on Sep 26, 2011

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