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www.lc-­‐me.com   	
     	
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  info@lc-­‐me.com	
  
 “a	
  group	
  of	
  obviously	
  related	
  units	
  of	
  
               which	
  the	
  degree	
  and	
  nature	
  of	
  the	
  
                rela�onship	
  is	
  imperfectly	
  known”	
  




www.lc-­‐me.com                               	
                              	
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  info@lc-­‐me.com	
  
Could	
  this	
  happen	
  to	
  you?	
  




                                  Data


                  Communication          Information



                               Culture




                    	
  knowledge is "defined broadly
                         to include information, data,
                         communication and culture”
                                    (p. 293)



                  What	
  is	
  knowledge?	
  



www.lc-­‐me.com                             	
            	
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  info@lc-­‐me.com	
  
Wisdom
                                                        Ackoff’s Apex

                                                                                           Understanding


                             Knowledge                                                         Knowledge




                                                Wisdom:
                             Information
                                                The collective and individual
                                   Data         experiences of applying
                                                knowledge to the solution of
                                                problems (p. 373).



                            The	
  Cogni�ve	
  Hierarchy	
  




            October 27, 1917

    Q1 - What time is it?

    Q2 – Where are these people?

    Q3 – Why is the boy smiling?



               The	
  difference	
  .	
  .	
  .	
  Data	
  to	
  Knowledge	
  




                                                Easier to document and Explicit
                                                          share
                              Contributes to                        Easier to
                                efficiency                           replicate
                                                          20%


                           Leads to
                          competency

      Michael Polanyi                                        80%                           Tacit           Carla O’Dell

                        Harder to articulate
                                                                                 Harder to steal
                            Higher competitive
                                advantage                                Harder to transfer


                           O’Dell, C. (2002, May). Knowledge Management New Generation.
                           Presented at the APQC’s 7th Knowledge Conference, Washington, DC.




                                  Types	
  of	
  Knowledge	
  



www.lc-­‐me.com                                                           	
                                      	
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  info@lc-­‐me.com	
  
TACIT


                                                                                                                           n                  Ext
                                                                                                                       tio                          ern
                                                                                                                  za                                    a




                                                                                                             i
                                                                                                           ial




                                                                                                                                                        liz
                                                                                                      Soc




                                                                                                                                                            ati
                                                                                                                                                             on


                                                                                                                                                                     EXPLICIT
                                                                                   TACIT


                                                                                                             on




                                                                                                                                                            Co
                Ikujiro Nonaka

                                                                                                          ati




                                                                                                                                                              mb
                                                                                                            liz
                                                                                                                  a                                    in
                                                                                                                      rn                      a ti
                                                                                                                                                  on
                                                                                                                           Inte


                                                                                                                               EXPLICIT




                               Exchange	
  and	
  Transfer	
  of	
  Knowledge	
  




                                                                      http://www.youtube.com/watch?v=lH39xjXaLW8	
  




           The	
  importance	
  of	
  leaders	
  communica�ng	
  .	
  .	
  .	
  




                                                                                                                                         Measurement
                                                                                                                                          Leadership

                                                                                                                                              Process
                                                                                                                           Technology




                                                                                                                                                                   Culture




                                           A	
  New	
  View	
  of	
  Communica�on	
  
    Knowledge	
  Sharing	
  in	
  a	
  2.0	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.lc-­‐me.com                                                                                                                	
                                               	
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  info@lc-­‐me.com	
  
Leadership
         Transparency
         Vision and example
         Resources (including time)                                                                                           Measurement
              Technology                                                           Culture                                     Leadership

         Help or hinder                                             Need to Share vs                                           Process




                                                                                                                 Technology
                                                                   Need to Know




                                                                                                                                            Culture
         Security issues
                                                                      Privacy
       Tending toward
     free                                                             Content Creators




                                                   A	
  li�le	
  TLC	
  goes	
  a	
  long	
  way!	
  
    Knowledge	
  Sharing	
  in	
  a	
  2.0	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                            New	
  Technology	
  




                                                                 The	
  Right	
  Technology	
  



www.lc-­‐me.com                                                                                           	
                                          	
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  info@lc-­‐me.com	
  
Including Ray Downey, Special Operations Command lost 95 men that day
    – totaling 1,600 years of experience. (emphasis added)




                                   TLC:	
  Leadership	
  




                                      Share	
  constantly	
  
    Respect	
  that	
  your	
          to	
  build	
  trust.	
  
      customers	
  and	
                                                     Nurture	
  curiosity	
  
     employees	
  have	
                                                      and	
  humility.	
  
          power.	
  


      Hold	
  openness	
  
                                                                               Forgive	
  failure.	
  
       accountable.	
  



                              http://www.charleneli.com/resources/new-­‐rules/	
  




                                  Open	
  Leadership	
  




          	
  
          	
  




                           http://www.slideshare.net/charleneli/openness-­‐audit	
  



                                   Openness	
  Audit	
  



www.lc-­‐me.com                                                 	
                                 	
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  info@lc-­‐me.com	
  
“. . . there are known knowns; there are things we know that we know. There are known
    unknowns; that is to say there are things that we now know we don’t know. But there are also
    unknown unknowns — there are things that we do not know we don't know.”



                    A	
  leader’s	
  view	
  on	
  “knowing”.	
  .	
  .	
  




                                     Unknown                         Unknown
                                     Knowns                          Unknowns
                                                          HP	
  




                                      Known                           Known
                                      Knowns                         Unknowns
                                                                                     Comp	
  Intell	
  




                            Knowns	
  and	
  Unknowns	
  




                 Somewhere on the West Coast




                               Unknown	
  unknowns	
  



www.lc-­‐me.com                                               	
                                          	
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  info@lc-­‐me.com	
  
How	
  do	
  you	
  inspire	
  communica�on?	
  




      We believe our first responsibility is to the doctors, nurses and patients,
     to mothers and fathers and all others who use our products and services.
            In meeting their needs everything we do must be of high quality.
                     We must constantly strive to reduce our costs
                         in order to maintain reasonable prices.
              Customers' orders must be serviced promptly and accurately.
                Our suppliers and distributors must have an opportunity
                                   to make a fair profit.
                         We are responsible to our employees,
              the men and women who work with us throughout the world.
                    Everyone must be considered as an individual.
                We must respect their dignity and recognize their merit.
                   They must have a sense of security in their jobs.
                       Compensation must be fair and adequate,
                    and working conditions clean, orderly and safe.
                We must be mindful of ways to help our employees fulfill
                               their family responsibilities.
            Employees must feel free to make suggestions and complaints.
             There must be equal opportunity for employment, development
                          and advancement for those qualified.
                                                               www.jnj.com/our_company/our_credo/	
  




                 Our	
  Credo	
  (Johnson	
  &	
  Johnson)	
  




                     We must provide competent management,
                     and their actions must be just and ethical.
          We are responsible to the communities in which we live and work
                        and to the world community as well.
           We must be good citizens – support good works and charities
                          and bear our fair share of taxes.
       We must encourage civic improvements and better health and education.
                          We must maintain in good order
                       the property we are privileged to use,
                 protecting the environment and natural resources.
                   Our final responsibility is to our stockholders.
                        Business must make a sound profit.
                       We must experiment with new ideas.
           Research must be carried on, innovative programs developed
                               and mistakes paid for.
            New equipment must be purchased, new facilities provided
                            and new products launched.
              Reserves must be created to provide for adverse times.
                When we operate according to these principles,
                  the stockholders should realize a fair return.
                                                               www.jnj.com/our_company/our_credo/	
  




                 Our	
  Credo	
  (Johnson	
  &	
  Johnson)	
  



www.lc-­‐me.com                                   	
                                      	
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  info@lc-­‐me.com	
  
Impact	
  of	
  Culture	
  on	
  Communica�on	
  




         h�p://www.triballeadership.net/what-­‐is-­‐tribal-­‐leadership/diagnosing-­‐culture	
  


                               Tribal	
  Leadership	
  




                       h�p://www.triballeadership.net/audio-­‐book	
  




                                Free	
  Audio	
  Book	
  



www.lc-­‐me.com                                              	
                                    	
     10	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
Emphasis	
  on	
  So�	
  Skills	
  




                      It	
  is	
  clear	
  that	
  Arab	
  CEOs	
  favor	
  so�	
  skills	
  
                      such	
  as	
  problem-­‐solving	
  and	
  
                      communica�on	
  skills	
  over	
  the	
  ability	
  to	
  
                      perform	
  rou�ne	
  tasks.	
  The	
  Interna�onal	
  
                      Labor	
  Organiza�on	
  corroborates	
  these	
  
                      finding	
  when	
  sugges�ng	
  that	
  
                      employability	
  is	
  closely	
  linked	
  to	
  the	
  
                      capacity	
  of	
  an	
  individual	
  to	
  adapt	
  to	
  
                      change	
  and	
  the	
  ability	
  to	
  combine	
  
                      different	
  types	
  of	
  knowledge	
  and	
  build	
  
                      on	
  them	
  by	
  managing	
  self-­‐learning	
  
                      throughout	
  his/her	
  working	
  life	
  


                  Emphasis	
  on	
  So�	
  Skills	
  




            Hofstede:	
  Cultural	
  Dimensions	
  



www.lc-­‐me.com                                  	
                                     	
      11	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
Canada	
  
                                                                               6	
  

                                                                                5	
  
                                Singapore	
                                                                                       USA	
  
                                                                                4	
  

                                                                                3	
  

                                                                                2	
  

                                                                                1	
  

                    Japan	
                                                     0	
                                                               England	
  




                       South	
  Africa	
  (B)	
                                                                                   Australia	
  




                                                                         South	
  Africa	
  (W)	
  
                                                    Power	
  Distance	
  Prac�ce	
                    Power	
  Distance	
  Value	
  




         Cultural	
  Dimensions:	
  Power	
  Distance	
  




                    Cultural	
  Metaphors	
  




        Will	
  people	
  understand	
  your	
  message?	
  



www.lc-­‐me.com                                                                         	
                                                                      	
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  info@lc-­‐me.com	
  
TACIT


                                                                                  n              Ext
                                                                              tio                      ern
                                                                           za                              a




                                                                      i
                                                                    ial




                                                                                                           liz
                                                                   Soc




                                                                                                               ati
                                                                                                                on


                                                                                                                          EXPLICIT
                                                           TACIT


                                                                      on




                                                                                                               Co
                            Measurement



                                                                   ati
                             Leadership




                                                                                                                 mb
                                                                     liz
                                                                                                          in
                                                                           na        r           a ti
                                                                                                     on
                             Process                                            Inte
              Technology




                                          Culture




                                                                                      EXPLICIT




                                 Exchange	
  and	
  Transfer	
  of	
  Knowledge	
  
                                                                                                                     Kn
                                                                                                                      ow
                                                                                                                        le
                                                                                                                          dg




                                                                                14 November 2004
                                                                                         Wisdom
                                                                                                                             e
                                                                                                                                  Ed
                                                                                                                                     ge




                                 “With 3,600 stores in the United States and
                                                                         Understanding

                                 roughly 100 million customers walking
                            n




                                          Knowledge
                           tio




                                                                          Knowledge
                    ea




                                 through the doors each week, Wal-Mart has
                Cr




                                 access to information about a broad slice of
             ge
            led




                                 America Information
                                           . . . The data are gathered item by
       ow
    Kn




                                 item at the checkout aisle, then recorded,
                                 mapped and updated by store, by state, by
                                              Data
                                 region . . . By its own account Wal-Mart has
                                 460 terabytes of data.” ( 750,000 CDs 1 terabyte ~
                                 1,000,000 MB)
                                                                                                                      Hurricane



                           The	
  Knowledge	
  Edge	
  –	
  The	
  Ul�mate	
  Goal	
  




   39	
  


                           — Bed	
                                 — Slumber	
  
                           — Rest	
                                — Night	
  
                           — Pajamas	
                             — Awake	
  
                           — Pillow	
                              — Blanket	
  
                           — Snore 	
  	
                          — Dream	
  

                                                    * Developed by Nancy Dixon


                                                       Memory	
  Test*	
  



www.lc-­‐me.com                                                              	
                                            	
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  info@lc-­‐me.com	
  
Records                                    Artificial
                    Data                                                                              Communities
                                            Management
                 Integration                                                          Intelligence         of
                                                                Taxonomies                              Practice

                                                  Subject                                      Expertise
                Data                           Classification
              Warehouse                                              Ontologies                 Locator

                                             Document                             Enterprise               After
                                            Management                              Portal            Action Review
         Database                Forms                      Web
        Management             Management                   Portal
                                                                              Group Ware
                                                                                                  Virtual
                                                    Content                                    Collaboration
                                                  Management                 Search
                                                                             Engine
                                                                                                       Storytelling



         Data                                   Information                                           Knowledge
      Management                               Management                                            Management

                       * Developed by Denise Charbonneau (TBS) and Dr. John Girard




                Interrela�onship	
  of	
  DM,	
  IM,	
  KM*	
  




    1.  What was planned?
    2.  What happened?
    3.  What is the delta?
    4.  What do we do about it?


                                 A�er	
  Ac�on	
  Review	
  



www.lc-­‐me.com                                                      	
                                               	
     14	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
 




                                      45	
  




                  h�p://www.youtube.com/watch?v=Hzgzim5m7oU	
  




                    The	
  Right	
  Message	
  




                                               Purpose	
  of	
  Story	
  
                              Ø Sparking	
  ac�on	
  
                              Ø Communica�ng	
  who	
  you	
  are	
  
                              Ø Transmi�ng	
  values	
  
                              Ø Fostering	
  collabora�on	
  
                              Ø Taming	
  the	
  grapevine	
  
                              Ø Sharing	
  knowledge	
  
                              Ø Leading	
  people	
  into	
  the	
  future	
  


                             www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html




            Storytelling	
  by	
  Steve	
  Denning	
  



www.lc-­‐me.com                                   	
                                         	
     15	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
In	
  June	
  of	
  1995,	
  a	
  health	
  worker	
  in	
  a	
  
                                                    �ny	
  town	
  in	
  Zambia	
  went	
  to	
  the	
  Web	
  
                                                    site	
  of	
  the	
  Centers	
  for	
  Disease	
  Control	
  
                                                    and	
  got	
  the	
  answer	
  to	
  a	
  ques�on	
  about	
  
                                                    the	
  treatment	
  for	
  malaria.	
  Remember	
  
                                                    that	
  this	
  was	
  in	
  Zambia,	
  one	
  of	
  the	
  
                                                    poorest	
  countries	
  in	
  the	
  world,	
  and	
  it	
  
                                                    happened	
  in	
  a	
  �ny	
  place	
  600	
  kilometers	
  
                                                    from	
  the	
  capital	
  city.	
  But	
  the	
  most	
  
                                                    striking	
  thing	
  about	
  this	
  picture,	
  at	
  least	
  
                                                    for	
  us,	
  is	
  that	
  the	
  World	
  Bank	
  isn't	
  in	
  it.	
  
                                                    Despite	
  our	
  know-­‐how	
  on	
  all	
  kinds	
  of	
  
                                                    poverty	
  related	
  issues,	
  that	
  knowledge	
  
                                                    isn‘t	
  available	
  to	
  the	
  millions	
  of	
  people	
  
                                                    who	
  could	
  use	
  It.	
  Imagine	
  if	
  it	
  were.	
  
                                                    Think	
  what	
  an	
  organiza�on	
  we	
  could	
  
                                                    become.	
  




                            HBR	
  May	
  2004	
  




                         Snowden,	
  ‘we	
  can	
  always	
  know	
  more	
  than	
  
                         we	
  can	
  tell,	
  and	
  we	
  will	
  always	
  tell	
  more	
  than	
  
                         we	
  can	
  write	
  down.’	
  	
  

                         However,	
  Snowden	
  suggests:	
  
                          	
  
                               I	
  can	
  speak	
  in	
  five	
  minutes	
  what	
  it	
  will	
  
                               otherwise	
  take	
  me	
  two	
  weeks	
  to	
  get	
  
                               round	
  to	
  spend	
  a	
  couple	
  of	
  hours	
  wri�ng	
  
                               it	
  down.	
  The	
  process	
  of	
  wri�ng	
  something	
  
                               down	
  is	
  reflec�ve	
  knowledge;	
  it	
  involves	
  
                               both	
  adding	
  and	
  taking	
  away	
  from	
  the	
  
                               actual	
  experience	
  or	
  original	
  thought.	
  
                               Reflec�ve	
  knowledge	
  has	
  high	
  value,	
  but	
  
                               is	
  �me	
  consuming	
  and	
  involves	
  loss	
  of	
  
                               control	
  over	
  its	
  subsequent	
  use.	
  


                        Wri�ng	
  the	
  Future	
  




                                                Ø  excite	
  change	
  in	
  a	
  very	
  large	
  
                                                     bureaucra�c	
  organiza�on	
  	
  
                                                Ø  Five	
  years	
  in	
  the	
  future	
  
                                                Ø  Balance	
  of	
  real	
  and	
  imaginary	
  


                                                Cri�cal	
  Success	
  Factors:	
  

                                                Ø  Look	
  of	
  the	
  story	
  
                                                Ø  Believable	
  
                                                Ø  Execu�ve	
  Support	
  




                      For complete stories see: www.johngirard.net



      Guiding	
  Government	
  Leaders	
  into	
  the	
  Future	
  	
  



www.lc-­‐me.com                                          	
                                                                 	
     16	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
Ø  excite	
  change	
  in	
  a	
  small	
  
                       mid-­‐west	
  university	
  
             Ø  Mock	
  interview	
  with	
  Dean	
  
             Ø  Balance	
  of	
  real	
  and	
  
                       imaginary	
  

             Cri�cal	
  Success	
  Factors:	
  

             Ø  Real	
  Dean	
  
             Ø  Realis�c	
  Journal	
  
             Ø  “Now	
  I	
  get	
  it”	
  

                                                                                For complete stories see: www.johngirard.net



                                                       Guiding	
  Faculty	
  into	
  the	
  Future	
  	
  
   Knowledge	
  Sharing	
  in	
  a	
  2.0	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                                                                             Purpose	
  of	
  Story	
  
                                                                                                         Ø Sparking	
  ac�on	
  
                                                                                                         Ø Communica�ng	
  who	
  you	
  are	
  
                                                                                                         Ø Transmi�ng	
  values	
  
                                                                                                         Ø Fostering	
  collabora�on	
  
                                                                                                         Ø Taming	
  the	
  grapevine	
  
                                                                                                         Ø Sharing	
  knowledge	
  
                                                                                                         Ø Leading	
  people	
  into	
  the	
  future	
  


                                                                                                         www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html




                                                           Storytelling	
  by	
  Steve	
  Denning	
  




                                                                                                                                            	
  



www.lc-­‐me.com                                                                                                               	
                                         	
     17	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
Powerful	
  Messages	
  




                                       54	
  




                  h�p://www.youtube.com/watch?v=exiLL_ArCoc	
  




                                                                  	
  



www.lc-­‐me.com                                   	
                     	
     18	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
A	
  New	
  Approach	
  to	
  Mee�ngs	
  



                   h�p://www.youtube.com/watch?v=6FAsZ4J8O70	
  



       Can	
  social	
  technology	
  solve	
  the	
  problem?	
  




                       Measuring	
  Success	
  




                     h�p://www.youtube.com/watch?v=GEHilEXW_wY	
  




                     A	
  word	
  on	
  incen�ves	
  



www.lc-­‐me.com                                    	
                	
     19	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  
59	
  




                  h�p://www.youtube.com/watch?v=jnwQYwAnud4	
  



          Final	
  Thoughts:	
  The	
  Right	
  Message	
  




          www.sscs.ae	
  or	
  www.km-­‐me.com	
  




www.lc-­‐me.com                                  	
               	
     20	
     	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  info@lc-­‐me.com	
  

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Simple Ideas: Girard Abu Dhabi 23 April

  • 1. www.lc-­‐me.com     1                                                                                          info@lc-­‐me.com  
  • 2.  “a  group  of  obviously  related  units  of   which  the  degree  and  nature  of  the   rela�onship  is  imperfectly  known”   www.lc-­‐me.com     2                                                                                          info@lc-­‐me.com  
  • 3. Could  this  happen  to  you?   Data Communication Information Culture  knowledge is "defined broadly to include information, data, communication and culture” (p. 293) What  is  knowledge?   www.lc-­‐me.com     3                                                                                          info@lc-­‐me.com  
  • 4. Wisdom Ackoff’s Apex Understanding Knowledge Knowledge Wisdom: Information The collective and individual Data experiences of applying knowledge to the solution of problems (p. 373). The  Cogni�ve  Hierarchy   October 27, 1917 Q1 - What time is it? Q2 – Where are these people? Q3 – Why is the boy smiling? The  difference  .  .  .  Data  to  Knowledge   Easier to document and Explicit share Contributes to Easier to efficiency replicate 20% Leads to competency Michael Polanyi 80% Tacit Carla O’Dell Harder to articulate Harder to steal Higher competitive advantage Harder to transfer O’Dell, C. (2002, May). Knowledge Management New Generation. Presented at the APQC’s 7th Knowledge Conference, Washington, DC. Types  of  Knowledge   www.lc-­‐me.com     4                                                                                          info@lc-­‐me.com  
  • 5. TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co Ikujiro Nonaka ati mb liz a in rn a ti on Inte EXPLICIT Exchange  and  Transfer  of  Knowledge   http://www.youtube.com/watch?v=lH39xjXaLW8   The  importance  of  leaders  communica�ng  .  .  .   Measurement Leadership Process Technology Culture A  New  View  of  Communica�on   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   www.lc-­‐me.com     5                                                                                          info@lc-­‐me.com  
  • 6. Leadership  Transparency  Vision and example  Resources (including time) Measurement Technology Culture Leadership  Help or hinder  Need to Share vs Process Technology Need to Know Culture  Security issues  Privacy  Tending toward free  Content Creators A  li�le  TLC  goes  a  long  way!   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   New  Technology   The  Right  Technology   www.lc-­‐me.com     6                                                                                          info@lc-­‐me.com  
  • 7. Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added) TLC:  Leadership   Share  constantly   Respect  that  your   to  build  trust.   customers  and   Nurture  curiosity   employees  have   and  humility.   power.   Hold  openness   Forgive  failure.   accountable.   http://www.charleneli.com/resources/new-­‐rules/   Open  Leadership       http://www.slideshare.net/charleneli/openness-­‐audit   Openness  Audit   www.lc-­‐me.com     7                                                                                          info@lc-­‐me.com  
  • 8. “. . . there are known knowns; there are things we know that we know. There are known unknowns; that is to say there are things that we now know we don’t know. But there are also unknown unknowns — there are things that we do not know we don't know.” A  leader’s  view  on  “knowing”.  .  .   Unknown Unknown Knowns Unknowns HP   Known Known Knowns Unknowns Comp  Intell   Knowns  and  Unknowns   Somewhere on the West Coast Unknown  unknowns   www.lc-­‐me.com     8                                                                                          info@lc-­‐me.com  
  • 9. How  do  you  inspire  communica�on?   We believe our first responsibility is to the doctors, nurses and patients, to mothers and fathers and all others who use our products and services. In meeting their needs everything we do must be of high quality. We must constantly strive to reduce our costs in order to maintain reasonable prices. Customers' orders must be serviced promptly and accurately. Our suppliers and distributors must have an opportunity to make a fair profit. We are responsible to our employees, the men and women who work with us throughout the world. Everyone must be considered as an individual. We must respect their dignity and recognize their merit. They must have a sense of security in their jobs. Compensation must be fair and adequate, and working conditions clean, orderly and safe. We must be mindful of ways to help our employees fulfill their family responsibilities. Employees must feel free to make suggestions and complaints. There must be equal opportunity for employment, development and advancement for those qualified. www.jnj.com/our_company/our_credo/   Our  Credo  (Johnson  &  Johnson)   We must provide competent management, and their actions must be just and ethical. We are responsible to the communities in which we live and work and to the world community as well. We must be good citizens – support good works and charities and bear our fair share of taxes. We must encourage civic improvements and better health and education. We must maintain in good order the property we are privileged to use, protecting the environment and natural resources. Our final responsibility is to our stockholders. Business must make a sound profit. We must experiment with new ideas. Research must be carried on, innovative programs developed and mistakes paid for. New equipment must be purchased, new facilities provided and new products launched. Reserves must be created to provide for adverse times. When we operate according to these principles, the stockholders should realize a fair return. www.jnj.com/our_company/our_credo/   Our  Credo  (Johnson  &  Johnson)   www.lc-­‐me.com     9                                                                                          info@lc-­‐me.com  
  • 10. Impact  of  Culture  on  Communica�on   h�p://www.triballeadership.net/what-­‐is-­‐tribal-­‐leadership/diagnosing-­‐culture   Tribal  Leadership   h�p://www.triballeadership.net/audio-­‐book   Free  Audio  Book   www.lc-­‐me.com     10                                                                                          info@lc-­‐me.com  
  • 11. Emphasis  on  So�  Skills   It  is  clear  that  Arab  CEOs  favor  so�  skills   such  as  problem-­‐solving  and   communica�on  skills  over  the  ability  to   perform  rou�ne  tasks.  The  Interna�onal   Labor  Organiza�on  corroborates  these   finding  when  sugges�ng  that   employability  is  closely  linked  to  the   capacity  of  an  individual  to  adapt  to   change  and  the  ability  to  combine   different  types  of  knowledge  and  build   on  them  by  managing  self-­‐learning   throughout  his/her  working  life   Emphasis  on  So�  Skills   Hofstede:  Cultural  Dimensions   www.lc-­‐me.com     11                                                                                          info@lc-­‐me.com  
  • 12. Canada   6   5   Singapore   USA   4   3   2   1   Japan   0   England   South  Africa  (B)   Australia   South  Africa  (W)   Power  Distance  Prac�ce   Power  Distance  Value   Cultural  Dimensions:  Power  Distance   Cultural  Metaphors   Will  people  understand  your  message?   www.lc-­‐me.com     12                                                                                          info@lc-­‐me.com  
  • 13. TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co Measurement ati Leadership mb liz in na r a ti on Process Inte Technology Culture EXPLICIT Exchange  and  Transfer  of  Knowledge   Kn ow le dg 14 November 2004 Wisdom e Ed ge “With 3,600 stores in the United States and Understanding roughly 100 million customers walking n Knowledge tio Knowledge ea through the doors each week, Wal-Mart has Cr access to information about a broad slice of ge led America Information . . . The data are gathered item by ow Kn item at the checkout aisle, then recorded, mapped and updated by store, by state, by Data region . . . By its own account Wal-Mart has 460 terabytes of data.” ( 750,000 CDs 1 terabyte ~ 1,000,000 MB) Hurricane The  Knowledge  Edge  –  The  Ul�mate  Goal   39   — Bed   — Slumber   — Rest   — Night   — Pajamas   — Awake   — Pillow   — Blanket   — Snore     — Dream   * Developed by Nancy Dixon Memory  Test*   www.lc-­‐me.com     13                                                                                          info@lc-­‐me.com  
  • 14. Records Artificial Data Communities Management Integration Intelligence of Taxonomies Practice Subject Expertise Data Classification Warehouse Ontologies Locator Document Enterprise After Management Portal Action Review Database Forms Web Management Management Portal Group Ware Virtual Content Collaboration Management Search Engine Storytelling Data Information Knowledge Management Management Management * Developed by Denise Charbonneau (TBS) and Dr. John Girard Interrela�onship  of  DM,  IM,  KM*   1.  What was planned? 2.  What happened? 3.  What is the delta? 4.  What do we do about it? A�er  Ac�on  Review   www.lc-­‐me.com     14                                                                                          info@lc-­‐me.com  
  • 15.   45   h�p://www.youtube.com/watch?v=Hzgzim5m7oU   The  Right  Message   Purpose  of  Story   Ø Sparking  ac�on   Ø Communica�ng  who  you  are   Ø Transmi�ng  values   Ø Fostering  collabora�on   Ø Taming  the  grapevine   Ø Sharing  knowledge   Ø Leading  people  into  the  future   www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html Storytelling  by  Steve  Denning   www.lc-­‐me.com     15                                                                                          info@lc-­‐me.com  
  • 16. In  June  of  1995,  a  health  worker  in  a   �ny  town  in  Zambia  went  to  the  Web   site  of  the  Centers  for  Disease  Control   and  got  the  answer  to  a  ques�on  about   the  treatment  for  malaria.  Remember   that  this  was  in  Zambia,  one  of  the   poorest  countries  in  the  world,  and  it   happened  in  a  �ny  place  600  kilometers   from  the  capital  city.  But  the  most   striking  thing  about  this  picture,  at  least   for  us,  is  that  the  World  Bank  isn't  in  it.   Despite  our  know-­‐how  on  all  kinds  of   poverty  related  issues,  that  knowledge   isn‘t  available  to  the  millions  of  people   who  could  use  It.  Imagine  if  it  were.   Think  what  an  organiza�on  we  could   become.   HBR  May  2004   Snowden,  ‘we  can  always  know  more  than   we  can  tell,  and  we  will  always  tell  more  than   we  can  write  down.’     However,  Snowden  suggests:     I  can  speak  in  five  minutes  what  it  will   otherwise  take  me  two  weeks  to  get   round  to  spend  a  couple  of  hours  wri�ng   it  down.  The  process  of  wri�ng  something   down  is  reflec�ve  knowledge;  it  involves   both  adding  and  taking  away  from  the   actual  experience  or  original  thought.   Reflec�ve  knowledge  has  high  value,  but   is  �me  consuming  and  involves  loss  of   control  over  its  subsequent  use.   Wri�ng  the  Future   Ø  excite  change  in  a  very  large   bureaucra�c  organiza�on     Ø  Five  years  in  the  future   Ø  Balance  of  real  and  imaginary   Cri�cal  Success  Factors:   Ø  Look  of  the  story   Ø  Believable   Ø  Execu�ve  Support   For complete stories see: www.johngirard.net Guiding  Government  Leaders  into  the  Future     www.lc-­‐me.com     16                                                                                          info@lc-­‐me.com  
  • 17. Ø  excite  change  in  a  small   mid-­‐west  university   Ø  Mock  interview  with  Dean   Ø  Balance  of  real  and   imaginary   Cri�cal  Success  Factors:   Ø  Real  Dean   Ø  Realis�c  Journal   Ø  “Now  I  get  it”   For complete stories see: www.johngirard.net Guiding  Faculty  into  the  Future     Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Purpose  of  Story   Ø Sparking  ac�on   Ø Communica�ng  who  you  are   Ø Transmi�ng  values   Ø Fostering  collabora�on   Ø Taming  the  grapevine   Ø Sharing  knowledge   Ø Leading  people  into  the  future   www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html Storytelling  by  Steve  Denning     www.lc-­‐me.com     17                                                                                          info@lc-­‐me.com  
  • 18. Powerful  Messages   54   h�p://www.youtube.com/watch?v=exiLL_ArCoc     www.lc-­‐me.com     18                                                                                          info@lc-­‐me.com  
  • 19. A  New  Approach  to  Mee�ngs   h�p://www.youtube.com/watch?v=6FAsZ4J8O70   Can  social  technology  solve  the  problem?   Measuring  Success   h�p://www.youtube.com/watch?v=GEHilEXW_wY   A  word  on  incen�ves   www.lc-­‐me.com     19                                                                                          info@lc-­‐me.com  
  • 20. 59   h�p://www.youtube.com/watch?v=jnwQYwAnud4   Final  Thoughts:  The  Right  Message   www.sscs.ae  or  www.km-­‐me.com   www.lc-­‐me.com     20                                                                                          info@lc-­‐me.com