Girard empowering knowledge workers - abu dhabi - 2011

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John Girard's presentation "Empowering Knowledge Workers in the Arab World" Abu Dhabi, 28 September 2011

John Girard's presentation "Empowering Knowledge Workers in the Arab World" Abu Dhabi, 28 September 2011

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  • 1. Empowering Knowledge Workers My Story … My Perspective in the Arab World 2 (by creating a Knowledge Environment) 1 John P. Girard, Ph.D. john@sscs.ae www.sscs.ae www.johngirard.net/?p=539 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. About Sagology KM Middle East 2011: The TLC of KM 3 4 Sagology is dedicated to connecting people with people to facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting. sagology [sāj-ol-uh-jee] -noun 1. the study of organizational wisdom in all its forms, esp. with reference to technology, leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo- European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).] Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Knowledge Sharing – Nothing New? What Advantage? 5 6 Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 1 info@kmmiddleeast.com
  • 2. A New View of KM It is all about People! 7 8 Sagology is dedicated to connecting people with people to facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting. sagology [sāj-ol-uh-jee] Measurement Leadership -noun 1. the study of organizational wisdom in all its forms, esp. with reference to technology, leadership, culture, process, and measurement Technology Process the study of one venerated for experience, judgment, and wisdom. Culture 2. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo- European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).] Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Putting our Task in Context Aim of the Report 9 10 The ultimate aim is to analyse and identify opportunities and risks inherent in the acquisition, production, creation, and deployment of “knowledge”; a primary avenue for More questions than answers! renaissance and human development. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Arab Knowledge Report Macro Level Goals 11 12 “Chief among the reasons for the current Arab interest in establishing the knowledge society is the desire not to miss out on the anticipated effects of the knowledge revolution and to be alert to the roles it plays in generating progress, whether on the political, economic, or www.mbrfoundation.ae/Arabic/pages/AKR2009.aspx www.mbrfoundation.ae/English/pages/AKR2009.aspx social level” A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 2 info@kmmiddleeast.com
  • 3. Key Concepts Empowering Knowledge Workers 13 14 Chapter 4: Information and communications Chapter 8: Productivity technologies in the Arab Through People countries: The pillars and tools of knowledge Chapter 5: Arab performance in research and innovation Chapter 6: Building the knowledge society in the Arab world: A vision and a plan 1982 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. We must consider the Arab View A little TLC goes a long way! 15 16 Leadership •Transparency •Vision and example Measurement •Resources (including time) Leadership Technology Culture Technology Process •Help or hinder •Need to Share vs Culture Need to Know •Ease of access •Privacy •Tending toward free •Content Creators and Joiners Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. A New View of Knowledge Management TLC: Technology 17 18 5 4 CompuServe 3 Mean 2 1 “A social trend in which people use technologies to get the 0 things they need from each other, rather than from y p re t s en og hi Measurement es tu rs m Leadership ol traditional institutions like oc ul de re hn C Pr su a Technology c Process corporations.” Le Te groundswell.forrester.com Culture ea M Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 3 info@kmmiddleeast.com
  • 4. The Social Technographics™ Ladder The Social Technographics™ Ladder 19 US Adults 20 Creators Creators make social content 2007 2010 Creators US 18-24 US 35-44 US 55+ go. They write blogs or upload 18% 24% 46% 23% 12% Critics respond to content from video, music, or text. others. They post reviews, Critics Critics comment on blogs, participate 25% 37% 50% 34% 28% in forums, and edit wiki articles. Collectors organize content for themselves or others using RSS Collectors feeds, tags, and voting sites like 12% 21% Collectors 38% 20% 12% Digg.com Joiners connect in social Joiners Joiners networks like MySpace and 25% 51% 85% 54% 26% Facebook Spectators consume social Spectators content including blogs, user- Spectators generated video, podcasts, 48% 73% 89% 73% 64% Inactives neither create nor forums, or reviews consume social content of any Inactives Inactives 44% 18% 3% 17% 30% kind Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Regional Internet Usage – March 2011 Global Top Internet Sites (Reach) http://www.alexa.com/topsites/ 21 22 1. Google 47% 1. Google.ae 2. Facebook 44% 2. Facebook 3. YouTube 32% 3. YouTube 4. Yahoo! 23% 4. Google 5. Wikipedia 15% 5. Yahoo! 6. Blogger 13% 6. Live 7. Live 11% 7. Blogger 8. Baidu.com 10% 8. Maktoob 9. Twitter 9% 9. Wikipedia 10. QQ 7% 10. MSN September 2011 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Gulf News – 27 September 2011 According to Facebook 23 24  2,330,780 Facebook users live in UAE (age 18 or older)  3,813,720 Facebook users live in KSA (age 18 and older) Personal or Organizational A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 4 info@kmmiddleeast.com
  • 5. Why Matters The Internet Big Picture 25 26 >350 million > 800 million > 400 million active mobile active users login daily users 2 billion posts 250 million 130 friends is are liked per photos up per average day day Average user 75% of users connected to outside USA 80 pages http://www.internetworldstats.com/stats.htm A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Regional Internet Usage Chapters 4 and 5 27 28 “Arabic is technologically poor in comparison with the languages dominating the ICT field” “The Report intends to measure the degree to which the Arabs have entered the knowledge society taking as a starting point their levels of ICT http://www.internetworldstats.com/stats5.htm access and acquisition” Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Technology - Leadership New Technology 29 30 “On the ICT axis, the Arab states have made reasonable Progress” “The weakest point in Arab knowledge performance may The Newest always is Best … be the lack of enabling environments appropriate to the establishment of a knowledge society” A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 5 info@kmmiddleeast.com
  • 6. The Right Technology History of KM: Leadership 31 32 c. 350 BC 17th Century 1950s 1990s 2000s Aristotle Sir Francis Bacon Michael Polanyi Carla O’Dell Classification of Knowledge Aristotle Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. TLC: Leadership A Leaders view of knowledge . . . 33 34 Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added) “. . . there are known knowns; there are things we know that we know. There are known unknowns; that is to say there are things that we now know we don’t know. But there are also unknown unknowns — there are things that we do not know we dont know.” Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Knowns and Unknowns Unknown unknowns 35 36 Unknown Unknown Knowns Unknowns Somewhere on the West Coast HP Wa l -Ma rt Known Known Knowns Unknowns Comp Intell Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 6 info@kmmiddleeast.com
  • 7. Current State of KM in Region 37 38 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Emphasis on Soft Skills TLC: Culture 39 40 It is clear that Arab CEOs favor soft skills such as problem-solving and communication skills over the ability to perform routine tasks. The International Labor Organization corroborates these finding when suggesting that employability is closely linked to the capacity of an individual to adapt to change and the ability to combine different types of knowledge and build on them by managing self-learning throughout his/her working life Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Hofstede: Cultural Dimensions KM Enablers and Barriers 41 42 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 7 info@kmmiddleeast.com
  • 8. KM Opportunities and Challenges Expat Know-how Transfer 43 44 When asked to identify whether there was an adequate transfer of ‘know-how’ expatriates to national staff, 74% of Arab CEOs believed that this was the case. That said, the proportion of CEOs in the UAE and Qatar who shared this view was lower than the Gulf average of 70%. Conversely, confidence was much higher amongst CEOs in the Levant at 88% and North Africa at 85%, results that can be attributed to the higher national productivity and educational levels prevalent in those sub-regions. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Expat Knowledge Transfer Twitter Revolution 45 46 See Sonia Ben Jaafer: www.slideshare.net/KMMiddleEast Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Social Knowledge: Are you ready for the Future? 47 48 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 8 info@kmmiddleeast.com
  • 9. Knowledge Economy Index 49 50 http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Knowledge Index ICT Index 51 52 http://info.worldbank.org/etools/kam2/KAM_page7.asp http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Innovation Education 53 54 http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 9 info@kmmiddleeast.com
  • 10. Are You Ready? Exchange and Transfer of Knowledge 55 56 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co ati mb liz Measurement in Leadership a a ti rn on Inte Technology Process Culture EXPLICIT http://socialnomics.net/ Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. The impact of not . . . sharing Storytelling by Steve Denning 57 58 Purpose of Story 1. Sparking action 2. Communicating who you are 3. Transmitting values According to Computer Associates . . . 4. Fostering collaboration 5. Taming the grapevine 6. Sharing knowledge 7. Leading people into www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html the future http://www.youtube.com/watch?v=lH39xjXaLW8 Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Storytelling: Commander-in-Chief 59 60 2006 Golden Globe Awards Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 10 info@kmmiddleeast.com
  • 11. Empowering Knowledge Workers 61 in the Arab World (by creating a Knowledge Environment) 62 John P. Girard, Ph.D. john@sscs.ae www.sscs.ae www.johngirard.net/?p=539 A Leaders Guide to Knowledge Management © 2011, John P. Girard, Ph.D. KM Middle East 2012 63 64 David Gurteen (UK) David is an independent Knowledge consultant, curator, facilitator and speaker. He is pioneer in the use of Knowledge Cafes to help people better understand the world through conversation and thus make better decisions and to be more innovative. He is the founder of the Gurteen Knowledge Community - a global learning network of over 18,000 people. For details see: www.gurteen.com Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. KM Middle East 2012 KM Middle East 2012 65 66 Arthur Shelly (Australia) Kenneth Wilson (UAE) Arthur was the Global Knowledge Director of Cadbury Schweppes before establishing his own Dr Kenneth Wilson is Director of the business in knowledge and professional National Research Foundation (NRF) of development. He is the author two books: Being a UAE. Prior to joining NRF, Dr Wilson was successful Knowledge Leader and The Professor of Economics and Director of Organizational Zoo, A survival guide to workplace the Economic & Policy Research Unit, behavior. Arthur is the coordinator of the Zayed University, UAE. NRF was Melbourne KM Leadership forum and established established in 2008 to help create a a peer mentoring community engaged around ‘competitive knowledge economy’ in UAE performance improvement. He lectures in by focusing upon research capacity knowledge in the RMIT University MBA program. building in the country’s universities. Full details see: www.organizationalzoo.com Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 11 info@kmmiddleeast.com
  • 12. KM Middle East 2012 KM Middle East 2011 67 68 Nolwazi Mbananga (South Africa) Allam Ahmed (UAE) Dr Mbananga is the Chief Executive Officer of the Professor Allam Ahmed obtained his Ph.D. Centre for Informatics, Knowledge Management in Technology and Knowledge Transfer and Knowledge Economy (CIKMKE/SANCIKMKE). from Edinburgh Napier University, UK and She is the founder of the South African Knowledge recipient of several international Awards Management Professional Association (SAKMPA). and Medals. He has published more than She has an extensive experience in data, 120 publications, including twelve books, information and knowledge management numerous articles on knowledge and spanning over 20 years since 1990 to date. She is technology transfer and management, the founder and an organizer of the bi-annual sustainable development (SD), marketing International Conference on Knowledge Economy and policy reports on sustainability and (ICKE) in South Africa. She is the founder and an competitiveness. organizer of the bi-annual International Conference on Knowledge Economy (icke ) in South Africa. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. KM Middle East 2012 69 Geoff Turner (Cyprus) Geoff Turner lives in Cyprus and is the Executive Director of the European Centre of Knowledge Management Research, which is hosted by the University of Nicosia where he is an Associate Professor at that University. He holds a BA in Accountancy, MBA, and PhD in Accounting. His doctoral thesis examined the need for accounting for human resources in the context of intellectual capital management. He is a member of the executive committee for a number of European and International conferences. Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 12 info@kmmiddleeast.com