Recent	  CPA	  Ar7cle	                                                                                                    ...
                                                                                                                          ...
CHAPTER 1                                                                                                                 ...
 ‫ﻣﺸﻜﻠﺔ - ﺟﻨﻮن اﳌﺆﺳﺴﺔ‬                                                                                                    ...
  ‫اﻟﺘﺄﺳﻴﺲ أو اﻻﻧﺸﻐﺎل اﻟﺸﺪﻳﺪ‬                                                                                             ...
‫ﺕتﺍاﺭرﻱيﺥخ ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة : ﻡمﻥن ﻭوﺝجﻩهﺓة‬                                                                    ...
  ‫ﺍاﻝلﻑفﺭرﻕق ..... ﺕتﺡحﻭوﻱيﻝل ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﻝلﻡمﻉعﺭرﻑفﺓة‬                                                             ...
  ‫اﳌﻌﺮﻓﺔ‬                                                                                                                ...
 ‫أﻫﻤﻴﺔ اﳌﺸﺎرﻛﺔ‬                                                                                                          ...
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
Arab Federation for Libraries and Information Workshop - Doha - Girard
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Arab Federation for Libraries and Information Workshop - Doha - Girard

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John Girard's pre-conference workshop "Knowledge Sharing in 2.0 World" at Arab Federation for Libraries and Information, Doha, November 2012

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Arab Federation for Libraries and Information Workshop - Doha - Girard

  1. 1. Recent  CPA  Ar7cle   4   h9p://www.johngirard.net/641     ‫ﺗﻌﻨﻰ ﺑﺎﻷﻓﺮاد‬ It  is  all  about  People!   5   6   ‫ﺕتﻉعﻥنﻯى ﺱسﺍاﺝجﻭوﻝلﻭوﺝجﻱي ﺏبﺕتﻭوﻑفﻱيﺭر ﺍاﻝلﺍاﺕتﺹصﺍاﻝل ﺏبﻱيﻥن ﺍاﻝلﻥنﺍاﺱس ﻝلﺕتﺱسﻩهﻱيﻝل‬ Sagology  is  dedicated  to  connec%ng  people  with  people  to   ‫ﺍاﻝلﺕتﻉعﺍاﻭوﻥن ﻭو ﺍاﻝلﺕتﻉعﻝلﻱيﻡم ﻭو ﻡمﺵشﺍاﺭرﻙكﺓة‬ facilitate  collabora%on,  learning,  and  knowledge  sharing   . ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة ﻡمﻥن ﺥخﻝلﺍاﻝل ﺍاﻝلﻡمﺕتﺡحﺩدﺙثﻱيﻥن ﻭوﻭوﺭرﺵش ﺍاﻝلﻉعﻝلﻡم ﻭو ﺍاﻝلﺍاﺱسﺕتﺵشﺍاﺭرﺍاﺕت‬ through  keynotes,  workshops,  and  consul7ng.       ‫ﺱسﺍاﺱسﻭوﻝلﻭوﺝجﻱي‬ sagology  [sāj-­‐ol-­‐uh-­‐jee]       -­‐noun           ‫1. ﻉعﻝلﻡم ﺡحﻙكﻡمﺓة ﺍاﻝلﻡمﺅؤﺱسﺱسﺍاﺕت ﺏبﺝجﻡمﻱيﻉع ﺃأﺵشﻙكﺍاﻝلﻩهﺍا ﺥخﺍاﺹصﺓة ﺏبﺍاﻝلﻥنﺱسﺏبﺓة ﻝلﻝلﺕتﻙكﻥنﻭوﻝلﻭوﺝجﻱيﺍا ﻭو ﺍاﻝلﻕقﻱيﺍاﺩدﺓة ﻭو ﺍاﻝلﺙثﻕقﺍاﻑفﺓة ﻭو ﺍاﻝلﻉعﻡمﻝلﻱيﺍاﺕت ﻭو ﺍاﻝلﻡمﻉعﺍاﻱيﺭر‬ 1.  the  study  of  organiza%onal  wisdom  in  all  its  forms,  esp.  with  reference  to   ‫2. ﻉعﻝلﻡم ﺍاﻝلﺕتﺥخﺹصﺹص ﻝلﻝلﺡحﺹصﻭوﻝل ﻉعﻝلﻯى ﺍاﻝلﺥخﺏبﺭرﺓة ﻭو ﺍاﻝلﺡحﻙكﻡمﺓة ﻭو ﺍاﻝلﺕتﻕقﻱيﻱيﻡم‬ technology,  leadership,  culture,  process,  and  measurement   : ‫ﺍاﻝلﺃأﺹصﻭوﻝل‬ 2008 ‫ﺍاﻝلﻝلﻍغﺓة ﺍاﻝلﺇإﻥنﺝجﻝلﻱيﺯزﻱيﺓة ﺍاﻝلﻙكﻥنﺩدﻱيﺓة ﻡمﻥن ﺍاﻝلﻝلﻍغﺓة ﺍاﻝلﺍاﻥنﺝجﻝلﻱيﺯزﻱيﺓة ﺍاﻝلﻡمﺕتﻭوﺱسﻁط ﺡحﻙكﻡمﺓة + ﻉعﻝلﻡم‬ 2.  the  study  of  one  venerated  for  experience,  judgment,  and  wisdom.         Origin:       Sage  [Middle  English,  from  Old  French,  from  Vulgar  La7n  *sapius,  from  La7n  sapere,  to  be  wise;  see  sep-­‐  in  Indo-­‐European  roots.]   2008;    Canadian  English,  from  Middle  English  sage  +  -­‐ology.         -­‐ology  [Middle  English  -­‐logie,  from  Old  French,  from  La7n  -­‐logia,  from  Greek  -­‐logiā  (from  logos,  word,  speech;  see  leg-­‐  in  Indo-­‐ European  roots)  and  from  -­‐logos,  one  who  deals  with  (from  legein,  to  speak;  see  leg-­‐  in  Indo-­‐European  roots).]   Sage  [Middle  English,  from  Old  French,  from  Vulgar  La7n  *sapius,  from  La7n  sapere,  to  be  wise;  see  sep-­‐  in  Indo-­‐European  roots.]   -­‐ology  [Middle  English  -­‐logie,  from  Old  French,  from  La7n  -­‐logia,  from  Greek  -­‐logiā  (from  logos,  word,  speech;  see  leg-­‐  in  Indo-­‐ European  roots)  and  from  -­‐logos,  one  who  deals  with  (from  legein,  to  speak;  see  leg-­‐  in  Indo-­‐European  roots).]   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     1                                                                          john@johngirard.net  
  2. 2.     About  You     ‫ﻉعﻥنﻙك‬   ‫1. ﺍاﻝلﺍاﺱسﻡم‬ 1.  Name   ‫2. ﺍاﻝلﻡمﺅؤﺱسﺱسﺓة‬ 2.  Organiza7on   ‫3. ﺍاﻝلﻭوﻅظﻱيﻑفﺓة‬ 3.  Posi7on     ‫4.ﻕقﺹصﺓة ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ 4.  KM  Story       ‫اﻟﺒﺮﻧﺎﻣﺞ‬ Agenda   11   12     Part  1  -­‐  9:00  to  10:30     30:10 ‫اﻟﻘﺴﻢ اﻷول – 9:00 إﻟﻰ‬   ‫ﻡمﻑفﺍاﺕتﻱيﺡح ﺍاﻝلﻥنﺝجﺍاﺡح‬ Keys  to  Success     1.  Where  is  the  Knowledge?     ‫أﻳﻦ اﳌﻌﺮﻓﺔ؟‬ ‫1. ﺍاﻝلﻡمﺵشﺍاﺭرﻙكﺓة‬ 1.  Par7cipa7on   ‫ﻣﺎذا ﺗﻨﻈﻢ ؟‬ 2.  Organize  What?   ‫2. ﺍاﻝلﻝلﺏبﺍاﻕقﺓة‬ 2.  Courtesy   ‫ﻣﺎ ﻫﻲ أﻧﻮاع اﳌﻌﺮﻓﺔ اﳌﻮﺟﻮدة؟‬ ‫3. ﺍاﻝلﺥخﺹصﻭوﺹصﻱيﺓة‬ 3.  What  Types  of  Knowledge  Exist?   3.  Confiden7ality    ‫4. ﺍاﻝلﻭوﻕقﺕت‬ 4.  Time     ‫ﺗﺒﺴﻴﻂ اﻷﻓﻜﺎر‬ 4.  Simples  Ideas     00:12-00:11 – ‫اﻟﻘﺴﻢ اﻟﺜﺎﻧﻲ‬ Part  2  –  11:00  to  12:00   ‫ﻫﻞ أﻧﺖ ﺣﻘﺎ ﺑﺤﺎﺟﺔ أن ﺗﻌﺮف ﻣﺎ ﺗﻌﺮﻓﻪ‬ 5.  Do  you  Really  Want  to  Know  What  you  Know?   ‫اﻷدوات و اﻻﺳﺘﺮاﺗﻴﺠﻴﺎت و اﻟﺘﻘﻨﻴﺎت: اﻟﻴﻮم و ﻏﺪا‬  00:12 ‫اﻟﻘﺴﻢ اﻟﺜﺎﻟﺚ ﻣﻦ 31:00 إﻟﻰ‬ 6.  Tools,  Tac7cs,  and  Techniques:  Today  and  Tomorrow   ‫ﺗﻮﺟﻴﻪ اﳌﺆﺳﺴﺎت ﻧﺤﻮ اﳌﺴﺘﻘﺒﻞ‬ Part  3  –  12:00  to  13:00   ‫اﳌﺴﺘﻘﺒﻞ ﻳﺒﻌﺪ ﻳﻮم واﺣﺪ‬ 7.  Guiding  OrganizaFons  Into  the  Future   ‫اﳌﻌﺮﻓﺔ ﳕﻮذج ﺗﻨﻔﻴﺬي : ﻗﻠﺐ اﻻﺟﺘﻤﺎﻋﺎت‬ 8.  The  Future  is  Just  a  Day  Away     9.  Knowledge  in  Ac7on  Example:  Flipping  Mee7ngs   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     2                                                                          john@johngirard.net  
  3. 3. CHAPTER 1 THE WHERE Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information? —T. S. Eliot, The Rock (1935)  iBooks Author  ‫ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻉعﻥن ﺍاﻝلﺡحﺩد‬ Informa7on  Overload   15   16   )2001-‫542+ ﻭوﺭرﻕقﺓة ﺏبﺡحﺙث ﻑفﻱي ﺕتﺯزﺍاﻱيﺩد ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت 2791-0002 ( ﺏبﺍاﻭوﺩدﻥن‬ 245+ academic papers on Information Overload 1972-2000 (Bawden, 2001) !"#‫ز0(دة ا-,+*)(ت &% ا‬ ‫ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﺍاﻝلﺵشﺥخﺹصﻱيﺓة ﻉعﻥن ﺍاﻝلﺡحﺩد‬ Information Overload Personal Information Overload ()!2& !"#‫6543 ز0(دة ا-,+*)(ت &% ا‬ ‫*ن‬A6 GH? IJKL-‫ ا‬MN ‫(#83د‬O PQ63) ‫ )84*م‬MR Information overload occurs A perception on the part of the individual ‫*ن ?>= ا-!<;ت &+: ا#25(م 08*ق‬A0 S,T0 GH"O ‫!ا‬U ‫3ة‬HVW BC,#‫4(م ا‬CO IX+,Y-‫ا-,+*)(ت ا‬ when the amount of input to a (or observers of that person) that the flow BC,#‫ &+: ا‬D6‫!ر‬F system exceeds its of information associated with work tasks is .IH+&(8O (46‫إدار‬ processing capacity. greater than can be managed effectively. (Speier et al, 1999, p. 338) (Wilson, 2001, p. 113) (Speier et al, 1999, p. 338) (Wilson, 2001, p. 113) ‫ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻉعﻥن ﺍاﻝلﺡحﺩد‬ !"#‫ &% ا‬IHJKL-‫ز0(دة ا-,+*)(ت ا‬ Information Overload Organizational Information Overload ‫ﺇإﻥن ﺯزﻱيﺍاﺩدﺓة ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻉعﻥن ﺍاﻝلﺡحﺩد ﻩهﻱي‬ ‫ﺍاﻝلﺡحﺍاﻝلﺓة ﺍاﻝلﺕتﻱي ﺕتﻙكﻭوﻥن ﻑفﻱيﻩهﺍا‬ MN !"#‫4( ز0(دة ا-,+*)(ت &% ا‬HN ‫*ن‬A6 MY#‫ ا‬I#("#‫ ا‬MR Information overload is that A situation in which the extent of ‫ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﺍاﻝلﻡمﺕتﺍاﺡحﺓة ﻭو ﺍاﻝلﻑفﺍاﻉعﻝلﺓة ﻡمﻉعﻭوﻕقﺍا‬ ‫ إدارة‬IH+&(N :+& (Q+K ‫]3ت و ا[3ت‬Y^‫! ا‬F IJKL-‫ا‬ state in which available, and perceived information overload is .‫ﺏبﺩدﻝلﺍا ﻡمﻥن ﺃأﻥن ﺕتﻙكﻭوﻥن ﻉعﻭوﻥنﺍا‬ IJKL-‫ ا‬MN ‫(ت‬H+C,#‫ا‬ potentially useful, information sufficiently widespread within an is a hindrance rather than a organization as to reduce the overall (Wilson, 2001, p. 113) help. effectiveness of management operations. (Bawden, 2001, p. 6) (Bawden, 2001, p. 6) (Wilson, 2001, p. 113) Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫اﻟﺘﻜﻠﻔﺔ؟‬ The  Cost?   17   18   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     3                                                                          john@johngirard.net  
  4. 4.  ‫ﻣﺸﻜﻠﺔ - ﺟﻨﻮن اﳌﺆﺳﺴﺔ‬ The  Problem  –  Enterprise  Demen7a   19   20   ‫= ا-,+*)(ت‬W‫*ن )% 63ا‬AY]0 ‫3/2 )% ا-!راء‬ !0‫ا‬d6 SQJO =46‫3ارا‬F ‫+*ن‬UL0 ‫%34 )% ا-!راء‬ 2/3 of managers complained of 43% of the managers delayed )KPMG, 2000( ‫ا-,+*)(ت‬ Information overload (KPMG, 2000) decisions because of too much information. (Wilson, 2001) (Wilson, 2001) ‫ﺍاﻝلﻡمﺩدﺭرﺍاء ﻱيﻩهﺕتﻡمﻭوﻥن ﺏبﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﺍاﻝلﺕتﻱي ﺕتﻝلﻑفﺕت‬ Managers “dwell on information that ‫ﺍاﻝلﺍاﻥنﺕتﺏبﺍاﻩه ﻭو ﻝلﻱيﺱس ﺏبﺍاﻝلﺽضﺭرﻭوﺭرﺓة ﺃأﻥن ﺕتﻙكﻭوﻥن ﺫذﺍاﺕت‬ IK‫3اء ا#!را‬U‫%83 )% ا-!راء ا#`0% 6= إ‬ is entertaining but not informative, or 38% of the surveyed managers ‫ﻕقﻱيﻡمﺓة ﻡمﻉعﻝلﻭوﻡمﺍاﺕتﻱيﺓة ﻭو ﻱيﻩهﺕتﻡمﻭوﻥن ﺏبﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت‬ MN aF*#‫!ر )4= )% ا‬F ‫4= 04!رون‬H+& IHb(T?c‫ا‬ easily available but not of high waste a substantial amount of time ‫ﺍاﻝلﺕتﻱي ﻡمﻥن ﺍاﻝلﺱسﻩهﻝل ﺍاﻝلﻭوﺹصﻭوﻝل ﺇإﻝلﻱيﻩهﺍا ﻭو ﻝلﻱيﺱسﺕت‬ ‫6"!0! ا-,+*)(ت‬ quality” (Linden, 2001, p.2) locating information (Wilson, 2001) ‫ﻉعﺍاﻝلﻱيﺓة ﺍاﻝلﺃأﻩهﻡمﻱيﺓة‬ (Wilson, 2001) (Linden, 2001, p.2) The number of books published annually has increased exponentially since ‫ﻝلﻕقﺩد ﺕتﺯزﺍاﻱيﺩد ﻉعﺩدﺩد ﺍاﻝلﻙكﺕتﺏب ﺍاﻝلﺕتﻱي ﺕتﻥنﺵشﺭر ﺱسﻥنﻭوﻱيﺍا ﻡمﻥنﺫذ ﺍاﻝلﻕقﺭرﻥن ﺍاﻝلﺱسﺍاﺩدﺱس ﻉعﺵشﺭرﺏبﺵشﻙكﻝل ﻙكﺏبﻱيﺭر . ﻭو ﻑفﻱي‬ the 16th century. At present, the prediction is that the number of books .‫). ﻱيﺕتﺯزﺍاﻱيﺩد ﺍاﻝلﻉعﺩدﺩد ﻝلﻝلﺽضﻉعﻑف ﻙكﻝل 33 ﻉعﺍاﻡم‬Hanka & Fuka, 2000( ‫ﺍاﻝلﻭوﻕقﺕت ﺍاﻝلﺭرﺍاﻩهﻥن ﻡمﻥن ﺍاﻝلﻡمﺕتﻭوﻕقﻉع ﺍاﻥن‬ doubles every 33 years (Hanka & Fuka, 2000). ‫ﺇإﻥن ﻡمﺝجﻡمﻝل ﻕقﺍاﻉعﺩدﺓة ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﺍاﻝلﻡمﺕتﺭرﺍاﻙكﻡمﺓة ﻭو ﺍاﻝلﻡمﺩدﻭوﻥنﺓة ﻑفﻱي ﺍاﻝلﻉعﺍاﻝلﻡم ﻭو ﺍاﻝلﺕتﻱي ﺕتﺕتﺽضﻡمﻥن ﺝجﻡمﻱيﻉع ﺍاﻝلﻙكﺕتﺏب ﻭو‬ The total accumulated codified database of the world, which includes all ‫ﺍاﻝلﻡمﻝلﻑفﺍاﺕت ﺍاﻝلﺍاﻝلﻙكﺕتﺭرﻭوﻥنﻱيﺓة .0102 ﺕتﺕتﺽضﺍاﻉعﻑف ﻙكﻝل ﺱسﺏبﻉع ﺱسﻥنﻭوﺍاﺕت ﻭو ﻱيﻉعﺕتﻕقﺩد ﺍاﻝلﺏبﻉعﺽض ﺏبﺃأﻥنﻩهﺍا‬ books and all electronic files, doubles every seven years and some predict ‫ﺱسﺕتﺕتﺽضﺍاﻉعﻑف ﻡمﺭرﺕتﻱيﻥن ﻑفﻱي ﺍاﻝلﻱيﻭوﻡم ﺏبﺡحﻝلﻭوﻝل ﺍاﻝلﻉعﺍاﻡم‬ this will double twice a day by 2010 (Bontis, 2000). (Bontis, 2000). Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.     ‫ﺍاﻝلﻡمﺱسﺕتﻕقﺏبﻝل‬ The  Future   21   22   ‫«ﻑفﻱي ﺍاﻕقﺕتﺹصﺍاﺩد ﻱيﻙكﻭوﻥن ﻑفﻱيﻩه‬ “In  an  economy  where  the   ً‫ﺍاﻝلﺵشﻱيء ﺍاﻝلﻭوﺡحﻱيﺩد ﺍاﻝلﻡمﺅؤﻙكﺩد ﻍغﻱيﺭر ﻡمﺅؤﻙكﺩدﺍا‬ only  certainty  is  uncertainty,   ‫ﻱيﻙكﻭوﻥن ﺍاﻝلﻡمﺹصﺩدﺭر ﺍاﻝلﻭوﺡحﻱيﺩد ﺍاﻝلﻡمﺅؤﻙكﺩد‬ the  only  sure  source  of  las7ng   Ikujiro Nonaka ‫ﻝلﺕتﺡحﻕقﻱيﻕق ﺍاﻝلﺕتﻡمﻱيﺯز ﺏبﻱيﻥن‬ Ikujiro Nonaka compe77ve  advantage  is   »‫ﺍاﻝلﻡمﻥنﺍاﻑفﺱسﻱيﻥن ﻩهﻭو ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ knowledge.”     Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   CHAPTER 2 CHAPTER 2 ORGANIZE ORGANIZE WHAT? WHAT? Generally, management of the many is the Generally, management of the many is the same as management of the few. It is a matter same as management of the few. It is a matter of organization. of organization. —Sun Tzu (400–320 BC), The Art of War —Sun Tzu (400–320 BC), The Art of War  iBooks Author  iBooks Authorwww.johngirard.net     4                                                                          john@johngirard.net  
  5. 5.   ‫اﻟﺘﺄﺳﻴﺲ أو اﻻﻧﺸﻐﺎل اﻟﺸﺪﻳﺪ‬ Founda7on  or  Too  Busy   25   26   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﻣﺸﺎرﻛﺔ اﳌﻌﺮﻓﺔ – ﻻ ﺟﺪﻳﺪ‬ Knowledge  Sharing  –  Nothing  New?   27   28   IN3,-‫(دل ا‬Q6 ‫ و‬BX^ ‫ و‬f+< MR IN3,-‫إن إدارة ا‬ Knowledge Management is the .gJN(2-‫ ا‬gO dHCY#‫ ا‬fHX"Y# IHJKL-‫ا‬ creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﻣﺎ ﻫﻲ اﳌﻤﻴﺰات ؟‬ What  Advantage?   29   30   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     5                                                                          john@johngirard.net  
  6. 6. ‫ﺕتﺍاﺭرﻱيﺥخ ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة : ﻡمﻥن ﻭوﺝجﻩهﺓة‬ History  of  KM:  Academic  Perspec7ve     ‫ﺍاﻝلﻥنﻅظﺭرﺍاﻝلﺃأﻙكﺍاﺩدﻱيﻡمﻱيﺓة‬ 31   32   c. 350 BC 17th Century 1950s 1990s c. 350 BC 17th Century 1950s 1990s Aristotle Sir Francis Bacon Michael Polanyi Ikujiro Nonaka Carla O’Dell Aristotle Sir Francis Bacon Michael Polanyi Ikujiro Nonaka Carla O’Dell Classification Classification of of Knowledge Knowledge Aristotle Aristotle Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﻣﺎ ﻫﻲ اﳌﻌﺮﻓﺔ ؟‬ What  is  knowledge?   33   34   ‫ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت‬ Data ‫ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ ‫ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت‬ Knowledge Information :IN3,-‫ا‬ Knowledge:  knowledge is "defined broadly to include ‫(^(ت‬HQ#‫ ا-,+*)(ت وا‬BC]Y# hK‫( ا#*ا‬R(2,CO"‫و‬ BA]6 MY#‫3ة و ا#3ؤى ا‬Ql#‫= و ا‬HR(8-‫ا‬ information, data, communication and IN3,-‫" ا‬IN(XV#‫ت وا‬c(T6c‫وا‬ Concepts, culture" experience, and ‫!ام ا-,+*)(ت‬lYK‫= و ا‬HX6‫ و‬f+l# ‫(ر‬mn‫ا‬ )293 ‫(ص‬ insight that(p. 293) a framework provide (p. 373). for creating, evaluating and using information (p. 373). Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.     ‫ﺍاﻝلﺕتﺱسﻝلﺱسﻝل ﺍاﻝلﻉعﻕقﻝلﻱي‬ The  CogniFve  Hierarchy   35   36   ICA"#‫ا‬ Wisdom Ackoff’s Apex Ackoff’s Apex =48#‫ا‬ Understanding IN3,-‫ا‬ IN3,-‫ا‬ Knowledge Knowledge :ICA"#‫ا‬ ‫),+*)(ت‬ Wisdom: Information fHQo6 MN I0‫ و ا#83د‬IH&(C>#‫3ات ا‬Ql#‫ا‬ ‫;ت‬A]-‫ ا‬B"# IN3,-‫ا‬ The collective and individual ‫(ت‬Ho,) (p. 373). Data experiences of applying knowledge to the solution of problems (p. 373). Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     6                                                                          john@johngirard.net  
  7. 7.   ‫ﺍاﻝلﻑفﺭرﻕق ..... ﺕتﺡحﻭوﻱيﻝل ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﻝلﻡمﻉعﺭرﻑفﺓة‬ The  difference  .  .  .  Data  to  Knowledge   37   38   October 27, 1917 October 27, 1917 ‫؟‬q0‫(ر‬Y#‫* ا‬R () Q1 - What time is it? ‫س2. أ,+ *)(ء ا%$#س ؟‬ Q2 – Where are these people? ‫س3. 5#ذا ,/321 ا%0/.؟‬ Q3 – Why is the boy smiling? Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.     ‫اﻟﺒﻴﺎﻧﺎت‬ Data   39   40   :Davenport  &  Prusak  (1998) Davenport  &  Prusak  (1998)  define  data  “as  a   ‫ﻕقﺍاﻡمﺍا ﺏبﺕتﻉعﺭرﻱيﻑف ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت : «ﻡمﺝجﻡمﻭوﻉعﺓة ﻡمﻥن ﺍاﻝلﺡحﻕقﺍاﺉئﻕق‬ set  of  discrete,  objec%ve  facts  about  events”   ‫ﺍاﻝلﻡمﻭوﺽضﻭوﻉعﻱيﺓة ﻭو ﺍاﻝلﻡمﻥنﻑفﺹصﻝلﺓة ﻝلﺡحﺩدﺙث ﻡمﺍا» ﻭو ﺍاﻕقﺕتﺭرﺡحﺍا‬ and  they  suggest,  “in  an  organiza%onal   ‫ﺍاﻝلﺍاﺕتﻱي «ﺇإﻥن ﺃأﻑفﺽضﻝل ﻭوﺹصﻑف ﻝلﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﻑفﻱي‬ context,  data  is  most  usefully  described  as   ،٬‫ﺍاﻝلﻡمﺅؤﺱسﺱسﺍاﺕت ﻩهﻭو ﺍاﻝلﺕتﺱسﺝجﻱيﻝل ﺍاﻝلﻡمﻥنﻅظﻡم ﻝلﻝلﻉعﻡمﻝلﻱيﺍاﺕت» (ﺹص‬ structured  records  of  transac%ons”  (p.  2).      )2   ‫(^(ت‬HQ#‫ا‬ Data   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.     ‫اﳌﻌﻠﻮﻣﺎت‬ Informa7on   41   42   : Peter  F.  Drucker  (1998) Peter  F.  Drucker  (1998)  claims  that   ‫ﺏبﺍاﻝلﻥنﺱسﺏبﺓة ﻝلﻩه « ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت ﻩهﻱي ﺍاﻝلﺏبﻱيﺍاﻥنﺍاﺕت ﺍاﻝلﻡمﺝجﺏبﻭوﻝلﺓة‬ "Informa4on  is  data  endowed  with  relevance    »‫ﺏبﺍاﻝلﻍغﺍاﻱيﺓة ﻭو ﺍاﻝلﻡمﻭوﺍاءﻡمﺓة‬ and  purpose"     ‫ا-,+*)(ت‬ InformaFon     ‫(^(ت‬HQ#‫ا‬ Data   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     7                                                                          john@johngirard.net  
  8. 8.   ‫اﳌﻌﺮﻓﺔ‬ Knowledge   43   44   Joseph  and  Jimmie  Boye9  (2001( Authors  Joseph  and  Jimmie  Boye9  (2001)  suggest  "knowledge   »‫« ﻡمﻥن ﺍاﻝلﺱسﻩهﻝل ﺍاﻝلﺡحﺩدﻱيﺙث ﻉعﻥن ﺍاﻝلﻡمﻉعﺭرﻑفﺓة ﻭوﻝلﻙكﻥن ﻡمﻥن ﺍاﻝلﺹصﻉعﺏب ﺕتﻉعﺭرﻱيﻑفﻩهﺍا‬ is  easy  to  talk  about  but  hard  to  define"       IN3,-‫ا‬ Knowledge     ‫ا-,+*)(ت‬ InformaFon     ‫(^(ت‬HQ#‫ا‬ Data   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﺃأﻥنﻭوﺍاﻉع ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ Types  of  Knowledge   45   46   ‫ﺃأﺱسﻩهﻝل ﻝلﻝلﻡمﺵشﺍاﺭرﻙكﺓة ﻭو ﺍاﻝلﺕتﻭوﺙثﻱيﻕق‬ r03s Easier to document and Explicit share ‫ﻱيﺱسﺍاﻩهﻡم ﺏبﺍاﻝلﻙكﻑفﺍاءﺓة‬ ‫ﺕتﻙكﺍاﺙثﺭرﻩهﺍا ﺍاﺱسﻩهﻝل‬ Contributes to Easier to efficiency replicate 20% 20% ‫ﻱيﻕقﻭوﺩد ﻝلﻝلﻙكﻑفﺍاءﺓة‬ Leads to competency Michael Polanyi 80% M2Ct Carla O’Dell Michael Polanyi 80% Tacit Carla O’Dell ‫ﺍاﻝلﺕتﺹصﺭرﻱيﺡح ﺏبﻩهﺍا ﺍاﺹصﻉعﺏب‬ Harder to articulate ‫ﺱسﺭرﻕقﺕتﻩهﺍا ﺃأﺹصﻉعﺏب‬ Harder to steal ‫ﻡمﻱيﺯزﺓة ﺕتﻥنﺍاﻑفﺱسﻱيﻯىﺓة ﺍاﻉعﻝلﻯى‬ Higher competitive ‫ﻥنﻕقﻝلﻩهﺍا ﺃأﺹصﻉعﺏب‬ advantage Harder to transfer O’Dell, C. (2002, May). Knowledge Management New Generation. O’Dell, C. (2002, May). Knowledge Management New Generation. Presented at the APQC’s 7th Knowledge Conference, Washington, DC. Presented at the APQC’s 7th Knowledge Conference, Washington, DC. Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.     ‫ﺕتﺏبﺍاﺩدﻝل ﻭو ﻥنﻕقﻝل ﺍاﻝلﻡمﻉعﻝلﻭوﻡمﺍاﺕت‬ Exchange  and  Transfer  of  Knowledge   47   48   TACIT TACIT n Ext n Ext tio ern tio ern za a za a i i ial ial liz liz Soc ati Soc ati on on EXPLICIT EXPLICIT TACIT TACIT Ikujiro Nonaka Ikujiro Nonaka on on Co Co ati ati mb mb liz liz in in na r a ti on na r a ti on Inte Inte EXPLICIT EXPLICIT Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     8                                                                          john@johngirard.net  
  9. 9.  ‫أﻫﻤﻴﺔ اﳌﺸﺎرﻛﺔ‬ The  importance  of  sharing  .  .  .   49   50   ‫ﺑﺤﺴﺐ اﻟﻌﺎﻣﻠﲔ ﲟﺠﺎل اﻟﻜﻤﺒﻴﻮﺗﺮ‬ According to Computer Associates . . . http://www.youtube.com/watch?v=lH39xjXaLW8   http://www.youtube.com/watch?v=lH39xjXaLW8   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   CHAPTER 3 CHAPTER 3 THE TYPES THE TYPES Scientia protenia est (Latin maxim, “For also Scientia protenia est (Latin maxim, “For also knowledge itself is power.”) knowledge itself is power.”) —Sir Francis Bacon, Meditationes Sacrae —Sir Francis Bacon, Meditationes Sacrae (1597) (1597)  iBooks Author  iBooks Author   ‫ﻥنﻡمﺍاﺫذﺝج ﺇإﺩدﺍاﺭرﺓة ﺍاﻝلﻡمﻉعﺭرﻑفﺓة‬ KM  Models   53   54   Developed by Dr Stankosky and his team at George Washington University Webber, F., Wunram, M., Kemp, J., Pudlatz., & Bredehorst, B. (2002). Standardisation in Developed by Dr Stankosky and his team at George Washington University Webber, F., Wunram, M., Kemp, J., Pudlatz., & Bredehorst, B. (2002). Standardisation in in 1999 knowledge management – Towards a common KM framework in Europe. Proceedings of in 1999 knowledge management – Towards a common KM framework in Europe. Proceedings of UNICOM Seminar Towards Common Approaches & Standards in KM. London. UNICOM Seminar Towards Common Approaches & Standards in KM. London. Infrastructure Organization Infrastructure Organization Technology Leadership Technology Leadership Measures Measures Learning Process Learning Content Process Culture Content Culture KM Pillars KM Pillars European Framework European Framework DON Balanced KM DON Balanced KM Enablers of Transfer Enablers of Transfer KM Assessment Tool KM Assessment Tool Bennet, A. & Kantner, J. (2001). Navigating the KM dimension, Next- Bennet, A. & Kantner, J. (2001). Navigating the KM dimension, Next- Generation Knowledge Management: Enabling Business Processes. Generation Knowledge Management: Enabling Business Processes. American Productivity & Quality Center. American Productivity & Quality Center. Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.   Knowledge  Sharing  in  a  2.0  World  ©  2012,  John  P.  Girard,  Ph.D.  www.johngirard.net     9                                                                          john@johngirard.net  

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