Benefits of Software Company Maintenance Services
IntroductionMany construction businesses are running on tight budgets, and, especially after the recession, theymay have w...
What do you get when you subscribe to a vendors’support or maintenance package?When someone buys software from a vendor, q...
Sources   1.	 http://optimeon.wordpress.com/2011/06/09/cant-escape-enterprise-software-maintenance-cost/   2.	 http://www....
Upcoming SlideShare
Loading in …5
×

Sage Construction and Real Estate Whitepaper - The Benefits of Software Company Maintenance Services

230 views

Published on

Many construction businesses are running on tight budgets, and, especially after the recession, they
may have whittled down their staffs to the bare minimum. As a result, they need to get as much
out of their software as they can and get more done with fewer resources. It’s important to take full
advantage of the software and support you have—which is why maintenance and support plans are
here to provide assistance, offering customers the help they need to optimize the tools they have.

Learn more at the http://na.sage.com/sage-construction-and-real-estate

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
230
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Sage Construction and Real Estate Whitepaper - The Benefits of Software Company Maintenance Services

  1. 1. Benefits of Software Company Maintenance Services
  2. 2. IntroductionMany construction businesses are running on tight budgets, and, especially after the recession, theymay have whittled down their staffs to the bare minimum. As a result, they need to get as muchout of their software as they can and get more done with fewer resources. It’s important to take fulladvantage of the software and support you have—which is why maintenance and support plans arehere to provide assistance, offering customers the help they need to optimize the tools they have.Maintenance packages—worth the investment?Face it, we live in a technological age, and some of the software that construction companies useon a daily basis is essential to maintaining operations, but everything can come to a halt if oneapplication shuts down. Being able to access vendor support when you need it can help the companyquickly solve the problem—be it a troublesome feature or a buggy app—and get back to business.As tech consultant blog Optimeon notes, every software option will likely have bugs, regardless ofhow carefully it was designed and tested.1 If one of these problems pops up, a construction firm with amaintenance plan can contact the vendor to find a solution or log a complaint that can later be fixed.Technology is constantly evolving, and the construction industry is, too. Those in the sector need to beable to stay on top of the latest developments, or they risk falling behind the pack and ultimately failing.1Likewise, a firm that expands its services may also find that a software feature it didn’t need beforeis now vital. Being able to add a new modification created by the vendor will give the organizationthe extra technological boost it needs.1As Laurie McCabe, vice president of SMB insights and business solutions for consultancy AMI-Partners, writes for ZDNet, it is “critical” to set up a maintenance contract for any software that isintegral to the business.2 How would a construction firm submit new bids if its estimator softwarecrashed, for instance?To stay current, some of the services that should be considered are: software updates, technicalsupport, training, online forums, and software patches, to name a few.2 Pick a plan that fits yourneeds—a construction firm that maintains a typical 9-to-5 schedule probably wouldn’t need a 24/7service, while a larger company that has overnight operations may benefit from the additional support.2It may be tempting to skip the maintenance services, thinking you can just get by with the system’scurrent capabilities. But that mindset can come back to haunt you when there are technologicalissues, or when your competitors make the updates that give them an added edge.3, 4Technological advancements are picking up the pace, too. Just think about how quicklysmartphones have evolved since 2007—without regular updates and improvements, the softwarecapabilities you have today may seem woefully outdated in three years’ time. Again, you need to getmore out of what you initially invested in. Take full advantage of what you already have.Benefits of Software Company Maintenance Services
  3. 3. What do you get when you subscribe to a vendors’support or maintenance package?When someone buys software from a vendor, quite often the vendor will offer an add-on or up-sellto a client’s subscription. This helps with implementation and support on an ongoing basis and oftenincludes upgrades and updates as they’re released.5When considering a maintenance contract, be sure that your vendor is actually working tocontinually improve the product.6, 7“If the vendor is not investing in improving the product and you really don’t need their supportservices, or only need them rarely, you get little if any benefit from that what is usually a significantamount of annual cost,” notes Sheldon Needle for CTS Guides.7When selecting a vendor, calculate the costs of updates and maintenance when determining thetotal price.8 Be sure that if the company is paying for additional support, it is using the resources.As ComputerWorld points out, if you only call the support line five times and are paying $1 million ayear for the service, those calls can get expensive.Look for a vendor that offers 24/7 hotline services, user groups, and other support resources.5As Nicolas Hans of dotCast Consulting Services outlined in a 2008 presentation, these are thefactors that determine the level of service you will get from a vendor. When drafting the maintenancecontract, agree on a price for the initial product and then base the other fees on that. Hans pointsout that companies may be able to reduce the cost further if they pay for three to five years of theservice up front.Sage offers maintenance services and follows best practices when it comes to addressing yourquestions.9 The company offers a toll-free number for clients to submit inquiries, or they can askquestions over an online portal page. The Sage support staff can also remotely access a company’ssystem, providing additional assistance “when you have an issue that requires help beyond thetelephone.”ConclusionWhen a company buys new software, it does so with the intent of using the technology for a longperiod of time, getting the most out of its investment as the tools improve business processes andmaking things run more efficiently. In order to ensure the longevity of the software, companies mayalso want to invest in a maintenance package, which can be extremely useful as new versions andfeatures are added or when users run into technical difficulties.Benefits of Software Company Maintenance Services
  4. 4. Sources 1. http://optimeon.wordpress.com/2011/06/09/cant-escape-enterprise-software-maintenance-cost/ 2. http://www.zdnetasia.com/why-pay-for-software-maintenance-39227436.htm 3. http://info.iqms.com/IQMS-Manufacturing-erp-expertise/bid/44899/Why-Pay-Manufacturing-ERP-Annual-Maintenance-Fees 4. http://www.developerdotstar.com/mag/articles/maintenance_solution.html 5. http://www.slideshare.net/nick_hans/maintenance-beyond-the-software-vendors-pitch-presentation 6. http://www.computerweekly.com/Articles/2009/03/25/235380/Recession-buster-five-tips-to-lower-software-maintenance.htm 7. http://www.ctsguides.com/construction-software-maintenance-fees.asp 8. http://blogs.computerworlduk.com/app-dev-and-programme-management/2009/03/five-simple-steps-to-reduce-software- maintenance-costs/index.htm 9. http://www.sagecre.com/Support-and-Training/Service-Plans/SupportSage15195 NW Greenbrier PkwyBeaverton, OR 97006-5701800-628-6583www.SageCRE.com©2012 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and the Sage product and servicenames mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliatedentities. All other trademarks are the property of their respective owners. 12-02473 08/12

×