Building Loyalty With Strong Customer Service
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In the past, many consumers would use the same contractors (HVAC contractors, electrical ...
In the past, many consumers would use the same contractors (HVAC contractors, electrical
contractors, landscapers, painters, and so on) because they were familiar with their work and had
established a relationship with them. However, recent economic pressures have increased the
competition as consumers and larger contractors begin to shop around for the lowest-priced
services instead of staying loyal to companies they have worked with in the past. In order to keep
customers loyal in this competitive market and differentiate themselves from the competition, service
providers need to provide stellar customer service that will keep people coming back. The right
technology can provide contractors with the information they need to offer the best service—from
having a customer history within easy reach to ordering the right parts for a repair—and can also help
optimize service operations.
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