The impact of feedback
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How do you respond to positive and negative feedback? Do you interpret positive feedback as a validation and reinforcement of your current behaviour, and continue to strive harder? Or are you an ...
How do you respond to positive and negative feedback? Do you interpret positive feedback as a validation and reinforcement of your current behaviour, and continue to strive harder? Or are you an individual who finds that negative feedback makes the biggest impact on your performance, and motivates you to try harder?
Feedback is generally recognised as essential for the learning process for, without it, we can be unaware of the influence of our decisions and actions on our organisations and relationships. But, without support and guidance, many of us find it challenging to respond constructively to both positive and negative feedback. Likewise, the process of providing feedback can be facilitated by understanding recipient’s defence mechanisms and being sensitive to their feelings and reactions.
In this article, Ian Lee-Emery, the founder of Head Light Communications, examines the role and contribution feedback, and organised feedback programmes, can make to the development of both individual and organisational capability. He explores the use of technology in managing the feedback provision process, and highlights how diagnostic ‘talent’ tools can identify the ways in which individuals can gain structured and meaningful feedback on their performance, enhance their personal development and set realistic career aspirations.
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