Results from the 1st assessment
of the Social Networking Principles for the EU
Principle 4:Principle 4:
“Easy to use mecha...
• A majority of services (19) were found to have a link/information
available at all times on where to report content that...
• The social networking sites were sent the following message from the expert testers on their
service(s) if at all possib...
“I am writing to you because someone is sending me scary
messages. What should I do about this? Please help me.”
Less than...
Full evaluation reports and methodology available online at
http://ec.europa.eu/saferinternet
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Results from the 1st assessment of the Social Networking Principles for the EU (Elisabeth Staksrud)

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Elisabeth Staksrud,
Dept. of Media and Communication
University of Oslo
with
Bojana Lobe
University of Ljubljana

Published in: Technology, Education
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Results from the 1st assessment of the Social Networking Principles for the EU (Elisabeth Staksrud)

  1. 1. Results from the 1st assessment of the Social Networking Principles for the EU Principle 4:Principle 4: “Easy to use mechanisms for reporting violations” Elisabeth Staksrud, Dept. of Media and Communication, University of Oslo with Bojana Lobe, University of Ljubljana
  2. 2. • A majority of services (19) were found to have a link/information available at all times on where to report content that bothers the user and/or is a violation of terms. • A majority of services (18) were found to have information available all the time on where to report other users that bother Summary of results: Reporting Mechanisms available all the time on where to report other users that bother them/conduct violations of terms, while on four services such information is only found after considerable searching. • The reporting mechanism on 15 of the services was considered to be easy to understand for children and young people, while eight were considered not to be. • Of the services tested for having report mechanisms, 14 of 22 comply with the recommendation of acknowledging reports from users.
  3. 3. • The social networking sites were sent the following message from the expert testers on their service(s) if at all possible: “I am writing to you because someone is sending me scary messages. What should I do about this? Please help me.” • This message was carefully designed and worded to be a general request • Sent from the profile of a registered, underage user of the site • The SNS is asked to give specific advice on how the user themselves should handle this. The TESTING OF REPORT MECHANISM • The SNS is asked to give specific advice on how the user themselves should handle this. The message does not mention the SNS in particular. It is also a general cry for help. • On a few services it was not possible to send a general request, asking for help, but rather requests pre-defined by the SNS. (In these cases the tester was asked to send the pre-defined report that resembled the original message the most.) • It is deemed that an underage user asking for advice and help from a professional party should receive some sort of feedback, preferably with information relevant to the request sent. The way the message is worded should also prompt a personal response. • Two services (Microsoft Xbox Live and Yahoo Flickr) could not be tested for technical as well as ethnical reasons. Please refer to the individual testing reports of these services for more information. In addition the testing of StudiVZ/MeinzVZ was tested and reported as one service. • The QUALITY of the responses were not assessed.
  4. 4. “I am writing to you because someone is sending me scary messages. What should I do about this? Please help me.” Less than 24 hours; 7 Not tested; 2 1 - 7 days; 2 No reply during test period; 13 Response time to users asking the social networking services for help
  5. 5. Full evaluation reports and methodology available online at http://ec.europa.eu/saferinternet

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