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MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
MIS Case Study
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MIS Case Study
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MIS Case Study
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MIS Case Study

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Case Study on heidelberg, honeywell and eaton – smart product and services

Case Study on heidelberg, honeywell and eaton – smart product and services

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  • 1. Case Study1:Heidelberg, Honeywell andEaton – SmartProduct andServices
  • 2. Case Study1: Heidelberg, Honeywell and Eaton – Smart 2 Product and Services Group Members:Farhan Ishraque Khan BIT 0201Md. Saeed Siddik BIT 0218Atish Kumar Dipongkor BIT 0217 July 19, 2012
  • 3. Case Study1: Heidelberg, Honeywell and Eaton – Smart 3 Product and ServicesOverview: What is Smart Product & Service? Problem Identification IT Solution Advantage of Smart Product Case Study Questions Answers July 19, 2012
  • 4. Case Study1: Heidelberg, Honeywell and Eaton – Smart 4 Product and ServicesSmart Product!!! Embedded Service - Paving the Way for Smart Products Do not become smart by throwing more features. Smart products get smart by using Internet-delivered services. Businesses are rushing to get embedded systems into the hands of workers to improve operations. Example: Police departments, airlines, shipping services, rental car agencies. July 19, 2012
  • 5. Case Study1: Heidelberg, Honeywell and Eaton – Smart 5 Product and ServicesUses of Smart Services• Minimize maintenance and repair cost.• Cost effectiveness.• User Friendly.• Time effectiveness.• Customer and user satisfaction July 19, 2012
  • 6. Case Study1: Heidelberg, Honeywell and Eaton – Smart 6 Product and Services Inputs from Case Study: Heildelberg High-end Printing Presses for printers and print media producers. Smart Product: Ability to monitor its equipments remotely using built in sensors, networking microprocessors and other IT technologies. Insight to optimize printing performance. Minimize maintenance and repair cost. Financial year 2010/2011: Heidelberg presents figures for first six months – significant rise in incoming orders. July 19, 2012
  • 7. Case Study1: Heidelberg, Honeywell and Eaton – Smart 7 Product and ServicesInputs from Case Study: Honeywell• Control & Automation system for Petroleum Refineries• Represented small part of cost involved in operating and maintaining a refinery.• Process Knowledge System: A system of operations and information technologies deployed at a customer’s refinery but remotely controlled by Honeywell.• Fewer false alarms, less anticipated downtime and lower maintenance cost.• Enabled Honeywell to increase scope of other services provided to customers.• Fortune 100 company that invents & manufactures technologies . July 19, 2012
  • 8. Case Study1: Heidelberg, Honeywell and Eaton – Smart 8 Product and Services Inputs from Case Study: Eaton Corp. Began making axles and later diversified into residential circuit breakers Home Heartbeat: Monitors the status of various home systems and alerts the homeowner when something is amiss. Usage of water sensors, open/closed sensor, power sensor and wireless network. Sustainability: At Eaton, sustainability isn’t an autonomous program or initiative. It’s how they do business – and it’s an increasing part of their business success. July 19, 2012
  • 9. Case Study1: Heidelberg, Honeywell and Eaton – Smart 9 Product and Services Question 1Why should manufacturing companies build smart products and smart services?What Business Benefits can they gain?Provide several examples beyond this case. July 19, 2012
  • 10. Case Study1: Heidelberg, Honeywell and Eaton – Smart 10 Product and ServicesImportance of building smart products and services Its not enough for companies to offer valuable services for their products but to provide “smart services.” For smart services, usage of IT to build “smart products,” Smart products can detect approaching failure and alert users. Gives the company opportunity to provide maintenance services and enjoy the resulting benefits. July 19, 2012
  • 11. Case Study1: Heidelberg, Honeywell and Eaton – Smart 11 Product and ServicesBenefits of smart products and services to Business In business, “Smart” means solving problems fast and efficiently. Decreases the cost and increases the profit. Expansion of customer base in the market. The functionality, efficiency, reliability and sustenance of smart product and service will also be the other key components to affect the customer and market. July 19, 2012
  • 12. Case Study1: Heidelberg, Honeywell and Eaton – Smart 12 Product and ServicesImportance of building smart productsand services contd. The more functions a product has, the higher price will be sold. If manufacturing companies can develop smart products or smart services, they can gain those benefits. July 19, 2012
  • 13. Case Study1: Heidelberg, Honeywell and Eaton – Smart 13 Product and Services Examples Of Smart products and services Smart Systems for Cars for Safe Mobility and pedestrian safetyPedestrian Recognition, Intersection Control, Lane Departure Warning, Stability Control, Detection of Surface and Pavement Conditions, Night Vision, Driver Condition Monitoring, Redundant Systems for Vehicle Control and Emergency Shutdown Driver Assistance Smart SystemAutonomous Handling of Routine Driving Conditions, Driver Information on Traffic, Intelligent Speed Adaptation, Sensing of Driver’s Intentions; Intelligent Transport Systems July 19, 2012
  • 14. Case Study1: Heidelberg, Honeywell and Eaton – Smart 14 Product and Services Question 2What information Technologies are used by the companies in this case to build smart products and services?What other IT components might be used and their Capabilities? July 19, 2012
  • 15. Case Study1: Heidelberg, Honeywell and Eaton – Smart 15 Product and ServicesInformation Tech used by thecompaniesHEIDELBERG (Printing Company) Smart printing services comprising of built in sensors, networking microprocessors and internet.HONEYWELL (Petroleum Refinery)Experion process knowledge system comprising of control and automation systems, remote network technologies and knowledge system.EATON CORP (Electrical Appliances)Home heart beat Systems comprising of water sensors, open/closed sensors, power sensors, wireless communication system and a key fob device(used by customer to communicate with base station) July 19, 2012
  • 16. Case Study1: Heidelberg, Honeywell and Eaton – Smart 16 Product and ServicesOther IT components that might be used e-Commerce  Buy and Sell without intermediaries  Refurbished products can also fetch profits Database Management  We can do Data Mining and implement Fuzzy logic to do Analysis and trending of Business Operation Customer Relationship Management  Improve customer Behavior and Experiences  Identify customer purchase / demand behavior trending  Identify competitive Strategies for effective Decision Making Supply Chain Management  Improvement of logistics  Ease of part procurement RFID VNC (Virtual Networking Control) July 19, 2012
  • 17. Case Study1: Heidelberg, Honeywell and Eaton – Smart 17 Product and Services Question 3What are some limitations of a smart products and services strategy?Give examples of challenges that a business might encounter and how to overcome them? July 19, 2012
  • 18. Case Study1: Heidelberg, Honeywell and Eaton – Smart 18 Product and Services Limitations of Smart products and Smart Systems Infrastructure cost incurred for initial installation at customer end. Focus on Elite customers. Embedded Technology – reliability issues. Usage of network – internet, mobile technology and other communication technologies. Reliability of sensors and microprocessors. Not feasible for a huge customer base. July 19, 2012
  • 19. Case Study1: Heidelberg, Honeywell and Eaton – Smart 19 Product and Services Business Challenges Faced by CompaniesManufacturing Smart products and services. Marketing challenges for smart products. Peoples perspective towards smart products and services. Price of the smart products and services. Customization for diverse customer base. Lack of chances for mass production. Data security Rapid changes in technology. High Skill Manpower Requirements July 19, 2012
  • 20. Case Study1: Heidelberg, Honeywell and Eaton – Smart 20 Product and ServicesMethods to overcome Business Challenges Usage of Appropriate technology for development of smart products and services. Understanding the needs and requirement of consumer base and expansion in consumer market. Integrating simplicity of operation and functionality. Adaptation to changing IT and IS and incorporating the same in the products and services. Usage of quality parts and components in smart products and services. July 19, 2012
  • 21. Case Study1: Heidelberg, Honeywell and Eaton – Smart 21 Product and ServicesReferences: Heidelberg, Honeywell, And Eaton: [http://www.caseforest.com/case-study-Heidelberg-Honeywell-And-Eaton.aspx] OPPAPERS : Heidelberg, Honeywell, And Eaton [http://www.oppapers.com/essays/Heidelberg-Honeywell-And-Eaton/729675] Smart Products and Smart Services - Heidelberg, Honeywell & Eaton [] Heidelberg, Honeywell, and Eaton: Using Information Technology to build smart products and services. [http://mishelper.blogspot.com/2011/07/heidelberg-honeywell-and-eaton- using.html] [http://mishelper.blogspot.com/2011/07/heidelberg-honeywell-and-eaton- using.html] July 19, 2012
  • 22. Case Study1: Heidelberg, Honeywell and Eaton – Smart 22 Product and ServicesQ & A ??? July 19, 2012
  • 23. Case Study1: Heidelberg, Honeywell and Eaton – Smart23 Product and Services July 19, 2012

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