Yum! Brands: Saba Case Study
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Yum! Brands, the world's largest restaurant company, is the umbrella organization for well-known quick-service restaurants including KFC, Pizza Hut and Taco Bell. Its 35,000 restaurants around the ...
Yum! Brands, the world's largest restaurant company, is the umbrella organization for well-known quick-service restaurants including KFC, Pizza Hut and Taco Bell. Its 35,000 restaurants around the world are staffed by more than 1.2 million associates.
Enterprise Challenge: With a large global workforce and an annual employee turnover rate close to 100% in some regions, Yum! realized there was an opportunity to drive greater consistency in the way that the brands prepared employees to work safely and serve customers. Yum! knew it needed an enterprise-wide Learning Management System (LMS) that could meet very specific brand and franchise requirements.
Enterprise Solution: After weighing the options, Yum! chose Saba's Learning Suite, as well as Saba Centra (now Saba Meeting), a Web conferencing application, to help align and educate Yum!'s workforce. The results have been dramatic:
-Improved customer satisfaction as evidenced by a boost in hospitality scores
-Increased employee retention through the delivery of interactive and entertaining learning content at the restaurant level
-Enhanced employee collaboration
-Reduced travel and telecommunications expenses through Web conferencing and Voice Over Internet Protocol (VoIP)
"With Saba Learning, our teams have an avenue through which to share content and a single way of delivering that content."
—Mary Woolf, Director of Learning Technologies, Yum! Brands
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