The Future of Corporate Learning- Trends and Predictions

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This is a prerecorded webinar. To join us live, visit www.saba.com/us/about/events. …

This is a prerecorded webinar. To join us live, visit www.saba.com/us/about/events.

Tuesday, 26 August 2014, 1:00 PM - 2:00 PM (GMT -04:00) Eastern Time (US & Canada)
Enterprise learning is in a state of flux, more so than usual, thanks in no small part to technology. The possibilities can seem endless and somewhat overwhelming given the pace at which new technologies seems to roll up to our doorstep. In fact, much of the technology we are grappling with today forces us to think about fundamentally changing the way we deliver learning in our organizations.

Join Brandon Hall Group Senior Analyst David Wentworth and Charles DeNault, Saba's Senior Director of Product Marketing as they discuss emerging and evolving trends in learning and technology, examine what companies are actually doing today, and bring some clarity to what the future may hold.

We expect this session to be highly interactive with lots of input from attendees around what they see happening with learning in the future. Takeaways include:

Social and collaborative learning
Mobile technology
Big Data/Machine learning
MOOCs
Tin Can/Experience API

More in: Recruiting & HR
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  • We cover topic areas that provide strategic insights for executives and practitioners that are responsible for learning, talent, growth, and business results within their organizations. Our focus is on ensuring continuous business performance.
  • According to the 2013 survey conducted by Brandon Hall Group, The Great Skills Gap Concern, healthcare organizations are trying to leverage specialized skilled workers to meet the growing demands placed on the industry.

    Join Dave Wentworth, Sr. Learning Analyst from Brandon Hall Group and Jay Hill, Solution Consultant from HealthcareSource for a webinar to learn key findings of the survey and the primary gaps in skills in healthcare organizations. We will share an approach to transform skills development to minimize existing gaps and retain knowledgeable staff. In addition, we’ll look at real world results from Schneck Medical Center (Seymour, Indiana) and how their implementation of an online competency assignment, tracking, validation and reporting system significantly increased staff efficiency, patient care and safety.

    Key take aways are:
    • Successful training methods and how to improve knowledge transfer and behavioral changes
    • Efficiencies gained with implementing a healthcare-specific learning management system
    • Value of centralizing competency assessments

    More than 83% of organizations with a skilled labor workforce state that it’s difficult to find employees capable of addressing their growing hiring needs today. By 2020 major workforce shortages, in critical skilled roles, are being predicted at a global level in healthcare, high-tech, and manufacturing. Businesses and governments alike are quickly realizing that long term-strategies for growth, innovation, and market share must include a workforce strategy based on data and analytics. Join Stacey Harris, VP of Research for Brandon Hall Group, as she shares recent research on developing workforce strategies to address growing skills gap issues. Key topics include: • Starting the workforce strategy with a skills and development discussion • Leveraging workforce analytics to help create options for the future • Executing a workforce strategy with integrated processes and systems • Successful practices from case studies of Brandon Hall Group Excellence Award winners.

    Praxiar – Analytics (not approved) – not named possibly
    Moriseiki – Manufacturing

    Send Steve the deck, so he can add information week of June 10th
    Ann on point for case studies.

    2- Key Points – helping learning drive talent acquisitions strategies
    Drive analytics without it all being in one place
  • Highlight blended, social, gaming. How do we connect people. Ideation, workspaces. Engagement, excitement,

Transcript

  • 1. The Future of Corporate Learning: Trends and Predictions David Wentworth Senior Learning Analyst Brandon Hall Group Charles DeNault Sr Director of Product Marketing Saba
  • 2. 2 | ©2014 Saba Software, Inc. Participation is Encouraged! Emoticons for responding to questions… How to Ask Questions and Make Comments? During Session Type questions/comments into the “Chat” box Type in your question here Attendees will receive the slides & recording playback link after the webinar For Technical Support, please contact:  Email: meetingsupport@saba.com  Support Phone: (877) 799-7222
  • 3. 3 | ©2014 Saba Software, Inc. But First…
  • 4. 4 | ©2014 Saba Software, Inc. Winner will be announced at the end of this webinar! Question: Work has changed in the past few years. In what ways has your workplace changed? Tweet for Cupcakes! Tweet to @SabaSoftware #HappyAtWork to join the conversation and to win delicious cupcakes!
  • 5. #CLOwebinar Speakers: Charles Denault Senior Director of Product Marketing Saba David Wentworth Senior Learning Analyst Brandon Hall Group Moderator: Frank Kalman Senior Editor Chief Learning Officer magazine The Future of Corporate Learning — Trends and Predictions
  • 6. #CLOwebinar Frank Kalman Senior Editor Chief Learning Officer magazine The Future of Corporate Learning — Trends and Predictions
  • 7. #CLOwebinar Charles Denault Senior Director of Product Marketing Saba The Future of Corporate Learning — Trends and Predictions David Wentworth Senior Learning Analyst Brandon Hall Group
  • 8. Learning & Development Talent Management Leadership Development Talent Acquisition HR/Workforce Management RESEARCH PRACTICES 8©2014 Brandon Hall Group, Inc.
  • 9. Now entering its 20th year, the Brandon Hall Group Excellence Awards Program is the most prestigious awards program in the industry. Often times called the “Academy Awards” by Learning, Talent and Business Executives, the program was one of the first of its kind in the learning industry. The Brandon Hall Excellence in Technology Awards program recognizes the many technological advances made each year by solution providers in commercially-available tools and technologies for learning, talent management, sales and marketing. For more information about the categories, judging criteria and how to apply, please visit our website: http://go.brandonhall.com/Excellence_Awards_Home You can also contact us at: awards@brandonhall.com or call Rachel Cooke at (954) 732-9076 Excellence in Technology Awards Submission Deadline: September 12, 2014 9©2014 Brandon Hall Group, Inc.
  • 10. HCM Excellence Conference 2015 10©2014 Brandon Hall Group, Inc.
  • 11. Participation is Encouraged! Type in your question here Asking Questions and Making Comments During Session Type your questions into the question box After Session Email: success@brandonhall.com Website: www.brandonhall.com Phone: (561) 306-3576 PRESENTATION IS RECORDED – PLAYBACK AND SLIDES WILL BE SENT TO ALL ATTENDEES AFTER THE WEBINAR Follow us! @BrandonHallGrp 11©2014 Brandon Hall Group, Inc.
  • 12. Today’s Discussion • Learning is shifting significantly • Social • Mobile • Big Data • More possibilities 12©2014 Brandon Hall Group, Inc.
  • 13. The World of Work is Changing Old Hierarchy Data/process-centric Top-down control Homogenous Managed change Integrated silos Permission Incremental improvement 13©2014 Brandon Hall Group, Inc.
  • 14. The World of Work is Changing Old Hierarchy Data/process-centric Top-down control Homogenous Managed change Integrated silos Permission Incremental improvement New Wirearchy People-centric Bottom-up collaboration Diverse Organic innovation Borderless unification Enablement Agile transformation 14©2014 Brandon Hall Group, Inc.
  • 15. Poll: How is Work Changing for You? • Wirearchy • People-centric • Bottom-up collaboration • Diverse • Organic innovation • Borderless unification • Enablement • Agile transformation • Other (comment in chat) 15©2014 Brandon Hall Group, Inc.
  • 16. Apprentice Centered Teaching Centered Learner Centered Relationship Centered One to One Relationships One to Many Many to Many Community to Many Focus on Quality of Craft Focus on What Needs Taught Focus on Learners Needs/Outcomes Focus on Relationships: People, Content, Work Before 1930s 1930-1970s 1970s-2010 2010-Beyond Evolution of Learning 16©2014 Brandon Hall Group, Inc.
  • 17. Apprentice Centered Teaching Centered Learner Centered Relationship Centered Before 1930s 1930-1970s 1970s-2010 2010-Beyond Internships, Mentoring, Coaching Classroom Performance Support & Job Aids Video, Computer/Internet Learning Blended & Experiential Social Mobile Evolution of Learning 17©2014 Brandon Hall Group, Inc.
  • 18. SOCIAL
  • 19. Social = Informal 70% 20% 10% 70/20/10: Lombardo & Eichinger, Center for Creative Leadership Courses & Reading Feedback & Examples On-the-Job Experiences • Formal Learning/Catalog • Certification & Compliance • Classrooms • Groups Associated with Classes • Impressions • Expertise Location • Idea Engine • Real-Time Collaboration • Groups & Workspaces 19©2014 Brandon Hall Group, Inc.
  • 20. Poll: How much of Learning is Informal? • None • 1-10% • 11-25% • 26-50% • 51-75% • More than 75% 20©2014 Brandon Hall Group, Inc.
  • 21. How much learning is informal? 20% 28% 22% 16% 13% 2% 0% 5% 10% 15% 20% 25% 30% More than 75% 51%-75% 26%-50% 11%-25% 1%-10% None 21©2014 Brandon Hall Group, Inc.
  • 22. Case Study: Guitar Center Saba.com/Blogs – Perfect Harmony June 12, 2014 22©2014 Brandon Hall Group, Inc. “90% of our investment was in 10% of learning” – Chris Salles, Director of eLearning
  • 23. Case Study: Guitar Center “More Stories to Tell” 23©2014 Brandon Hall Group, Inc. “We’re going from 25 SMEs to 12,000!” Why Social Learning? • Disseminate information quicker • Share information among stores • Collaborate, record and share • Mobile access About Guitar Center • Over 250 locations nationwide • 12,000 passionate employees • Largest retailer of musical instruments and related gear
  • 24. What are we using? BHG, Social & Collaborative Learning, 2014 22% 29% 32% 33% 46% 50% 50% 63% 22% 23% 25% 27% 29% 29% 38% 40% Learner generated blogs Learner generated videos Micro-blogs Expert directory Wikis Content rating Learner comments Discussion forums High Usage Highly Effective 24©2014 Brandon Hall Group, Inc.
  • 25. What are we doing? BHG, Social & Collaborative Learning, 2014 2% 9% 16% 30% 28% 15% 2% 8% 18% 38% 24% 10% Other The learner experience is a social environment where people can find others with similar… Learners have access to items such as blogs, podcasts, etc,as well multiple means of… There is limited collaboration via an existing system that allows messaging and/or… Learning-related collaboration and social networking takes place, but outside of… There is currently no real collaboration taking place outside of the classroom other than e-… Hi Performers Overall 25©2014 Brandon Hall Group, Inc.
  • 26. 26 10% 20% 30% 27% 14% Critically important Highly important Moderately important Slightly important Not at all important How important is social for learning? 26©2014 Brandon Hall Group, Inc. 17% 56% 25% 1% 2% Significantly more focus More focus Remain the same Less focus Significantly less focus Right Now One Year From Now
  • 27. MOBILE
  • 28. 28 Current Mobile Landscape 28©2014 Brandon Hall Group, Inc.
  • 29. Poll: How will Mobile Learning fare in the near future? • Decrease significantly • Decrease somewhat • Remain the same • Increase somewhat • Increase significantly 29©2014 Brandon Hall Group, Inc.
  • 30. 30 The Near Future of mobile 30©2014 Brandon Hall Group, Inc. 38.7% 48.7% 12.0% 0.0% 0.7% It will increase significantly It will increase somewhat It will remain the same It will decrease somewhat It will decrease significantly
  • 31. Case Study: Weight Watchers “Nimble and Bite Sized” 31©2014 Brandon Hall Group, Inc. “No one wants a 4 hour eLearning course. They want something right now, that’s 10 minutes, and they want it to be good.” – Dan Hoffmaster, Sr. Manager of Learning Technology Why Mobile Learning? • Pull is replacing Push • Nimble and Bite Sized • Easily Accessed • BYOD Culture • Onboarding and retention About Weight Watchers • 25,000 Employees • Operates in 30 countries • For over 40 years has helped millions lose weight Saba Case Study 2014
  • 32. BIG DATA
  • 33. How Big is Big? Source: IDC 2.8 zettabytes
  • 34. How Big is Big? Source: IDC 2.8 zettabytes That’s 2.8 Billion terabytes
  • 35. How Big is Big? Source: IDC 2.8 zettabytes That’s 2.8 Billion terabytes That’s 2.87 Trillion gigabytes
  • 36. How Big is Big? Source: IDC 2.8 zettabytes That’s 2.8 Billion terabytes Less than 20% That’s 2.87 Trillion gigabytes
  • 37. How Big is Big? Source: IDC 2.8 zettabytes That’s 2.8 Billion terabytes Less than 1% Less than 20% That’s 2.87 Trillion gigabytes
  • 38. How Big is Big? Source: IDC 2.8 zettabytes That’s 2.8 Billion terabytes Less than 1% Less than 20% 40zb by 2020 That’s 2.87 Trillion gigabytes
  • 39. How Big is Big? Source: IDC 2.8 zettabytes That’s 2.8 Billion terabytes Less than 1% Less than 20% 40zb by 2020 That’s 2.87 Trillion gigabytes
  • 40. How Important is Big Data? 31.3% 32.1% 42.5% 43.6% 50.0% 51.3% Global expansion Economic insecurity Shortage of talent Big data Mobile technology Social media Percentage of organizations that consider the following to be important topics for the next 12 months to a high or very high extent Source: Brandon Hall Group 2014
  • 41. Poll: Where is your company with Big Data? • Beginning to research • Researching • Planning a pilot • Pilot(s) in place • Using regularly (please share in text chat your main use case(s)) 41©2014 Brandon Hall Group, Inc.
  • 42. Bad Analysis = Poor Decisions Report Poor Analysis Potentially Poor Decision Decline in attendance Get rid of course Poor passing scores Make the certification test easier Increase in course requests Run more courses and make them cheaper to deliver High “smile” sheet scores Higher course investments Decline in on-line course completions Cut the online course Lack of social learning tool usage Cut the social learning tool
  • 43. Case Study: Dimension Data “It’s all about Adoption” 43©2014 Brandon Hall Group, Inc. Why Machine Learning? • Adoption of talent management • Engagement through recommendations for learning, performance support and career guidance About Dimension Data • 23,000 Employees • Operates in 58 countries • 6,000 System Integration clients
  • 44. More Possibilities
  • 45. Questions? 45©2014 Brandon Hall Group, Inc. David Wentworth Senior Learning Analyst Brandon Hall Group Charles DeNault Sr Director of Product Marketing Saba
  • 46. Thank You
  • 47. 47©2014 Brandon Hall Group, Inc. Follow @SabaSoftware for more info on the latest next-gen LMS trends Congratulations Cupcake Winners! Share your cupcakes and Tweet us how they taste!
  • 48. #CLOwebinar Join our next Webinar! Leveraging Measurement and Metrics in an L&D Strategy Friday, September 12, 2014 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer webinars at www.clomedia.com/webinars