Hitachi Establishes Academy Streamlines Compliance and Certification using Saba

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Overview
Read how Hitachi Data Systems uses Saba for their learning, distance education, and virtual classroom programs and established an academy that improved global learning.

Business Challenge
Hitachi Data Systems wanted to consolidate global learning needs under one learning organization to better serve their employees, partners, and customers worldwide.

Business Benefits
-Dramatically increase consistency and efficiency of the Hitachi Data Systems learning process around the globe
-Support innovative technology-driven learning such as WBT, virtual ILT, and video learning
-Refine and expand the company’s compliance and certification program
-Use sophisticated learning metrics to monitor revenues and expenses, plan for learning needs, and evaluate training effectiveness

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Hitachi Establishes Academy Streamlines Compliance and Certification using Saba

  1. 1. ® Among the drawbacks: • Content varied greatly from region to region and was often not tied to company initiatives • Training was 95% instructor-led • Learner registration was tracked on spreadsheets in Asia and parts of Europe, and used inadequate Learning Management Systems elsewhere • Training was difficult to find and access for many partners and customers To address these shortcomings, the Hitachi Data Systems Academy was established, chartered with the consolidation of global learning needs under a single organization, and with bringing a more strategic focus to learning — to help drive superior business results worldwide. Meeting a World of Training Requirements The Hitachi Data Systems Academy manages all learning activities — from traditional instructor-led training (ILT) to Web-based training (WBT) — for all employees, partners, and customers. The Academy established technical training centers in North America, Latin America, Europe, Asia, and Australia, staffed by highly qualified trainers and training partners. Case Study Industry: High Technology Use Case: Learning Management We recognize that learning and development are closely linked to attracting and retaining the talent necessary for success. The Saba platform is helping us optimize our efforts in corporate learning, and paying good returns for Hitachi Data Systems. Nick Howe Vice President Hitachi Data Systems Challenge Consolidate global learning needs under one learning organization to better serve Hitachi Data Systems’ employees, partners, and customers worldwide. Benefits • Dramatically increase consistency and efficiency of the Hitachi Data Systems learning process around the globe • Support innovative technology-driven learning such as WBT, virtual ILT, and video learning • Refine and expand the company’s compliance and certification program Hitachi Data Systems is a leading supplier of storage hardware, software, and services. With more than 3,800 employees, Hitachi Data Systems conducts business directly and with the help of valued partners in more than 170 countries and regions worldwide. Until late 2004, the company met its learning needs through a number of loosely connected learning organizations worldwide. This resulted in a global education environment that was too often inconsistent, inefficient, and ineffective. Hitachi Data Systems establishes academy and selects Saba to improve global learning.
  2. 2. Case Study Hitachi Data Systems 2 Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 USA | (+1) 877.SABA.101 or (+1) 650.779.2791 | www.saba.com cs_9/14 Saba delivers a cloud-based Intelligent Talent Management™ solution used by leading organizations worldwide to hire, develop, engage, and inspire their people. Intelligent Talent Management uses machine learning to offer proactive, personalized recommendations on candidates, connections, and content to help your employees and organization lead and succeed. © 2014 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners. ® • Refining the company’s certification program and rolling out job-task analyses for critical roles in record time • Standardizing business processes globally, resulting in significant savings through improved efficiency • Using sophisticated learning metrics to measure education revenues and expenses, forecast learning needs, and gauge training effectiveness — eliminating waste and helping Hitachi Data Systems evaluate partner readiness and competency-based training There has also been a 10-fold increase in the use of e-learning created by the Hitachi Data Systems Academy — supported in part by the establishment of the Saba Knowledge Center, which offers recorded content for convenient playback by a variety of means, including podcasts. “We recognize that learning and development are closely linked to attracting and retaining the talent necessary for success,” remarked Howe. “The Saba platform is helping optimize our efforts in corporate learning, and paying good returns for Hitachi Data Systems.” The Academy also recently introduced innovative virtual instructor-led training (vILT), which relies on computer-based Web conferencing to bring students and instructors together, and a video learning system (VLS), on which employees view Web-delivered video in addition to using printed workbooks. “We were able to quickly build on the company’s reputation for excellent technical training that has made us a leader in a global customer satisfaction survey three years in a row,” said Nick Howe, vice president of Hitachi Data Systems. “While we continue to be known for our market-leading technologies, we now also focus on better understanding customer challenges and providing solutions that deliver measurable customer value.” An Ideal Learning Platform To better manage the learning process and support technology-based innovations such as WBT, vILT, and VLS, the Hitachi Data Systems Academy selected the Saba Learning Suite. The Academy uses the Saba platform to automate both learner registration and tracking, as well as to streamline the design, development, and delivery of learning content. The newer Web-driven learning types have helped greatly decrease employee time spent out of the field or office, and make it much easier for employees, managers, partners, and customers to fit required learning into their busy schedules. The Hitachi Data Systems Academy draws on a mixed funding model for its operations, acting as a cost center for internal learning, but employing a revenue and profit approach for learning provided to partners and customers. “The Saba platform is very flexible, supporting content in seven languages, so the Academy can meet the needs of those we serve in their own languages worldwide,” Howe explained. “In addition, revenue- based learning for partners and customers can be priced in multiple currencies.” Delivering Key Benefits Hitachi Data Systems has received a number of benefits from centralizing the learning function and using Saba as its learning technology platform. These include: • Teaching more than 20,000 days of training annually • Registering 15,000 WBT course completions in the first 18 months • Making over 100 e-learning courses available through Saba Learning • Enabling employees, partners, and customers to easily self-register for needed courses — increasing course attendance without increasing staff

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