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Learn how Educe Group uses Saba for Learning, Collaboration, and Performance Management
 

Learn how Educe Group uses Saba for Learning, Collaboration, and Performance Management

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Overview
The Educe Group relies on Saba to power their learning, collaboration, performance management, and on-boarding programs, creating a closer, more effective virtual team.
Business Challenge

The Educe Group wanted to provide their geographically dispersed team of professionals with improved access to organizational knowledge and a more efficient and effective means to collaborate to serve their clients better.

Business Benefits
-Build a vital, dynamic, 24x7 community that incorporates many aspects of its organization — from business-critical functions to their Active for Life wellness programƒ

-Accelerate employee effectiveness and significantly improves response time to client issues — increasing client satisfactionƒ

-Empower individuals by improving access to information and expertise using proven enterprise social networking toolsƒ

-Eliminate rework by capturing meetings, informal conversations, and other exchanges of information for later useƒ

-Streamline and enhances the new employee onboarding process and encourages individuals to take charge of their own learning to further their careersƒ

-Eliminate the need for a costly, complex technology infrastructure thanks to support by the Saba Cloud

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    Learn how Educe Group uses Saba for Learning, Collaboration, and Performance Management Learn how Educe Group uses Saba for Learning, Collaboration, and Performance Management Document Transcript

    • Case Study The Educe Group The Educe Group Relies on Saba People Cloud to Create a Closer, More Effective Virtual Team Industry Human Capital Management Consulting Challenge Provide geographically dispersed team of professionals with improved access to organizational knowledge and a more efficient and effective means to collaborate to serve clients better Benefits ƒƒ Enables the Educe Group to build a vital, dynamic, 24x7 community that incorporates many aspects of its organization — from business-critical functions to their Active for Life wellness program ƒƒ Accelerates employee effectiveness and significantly improves response time to client issues — increasing client satisfaction The Educe Group is a consulting firm that provides professional services primarily in the area of human capital development. Founded in 2003, Educe offers innovative solutions and guidance focusing on organizational learning, performance, talent management, and compliance for corporate clients, large and small — as well as government departments and agencies. When the firm was smaller, new hires traveled to Educe’s main office in Bethesda, Maryland for a week of orientation and training. Instructors conveyed the firm’s consulting methodology in person and assisted with the completion of HR paperwork. The firm also flew everyone to centralized meetings twice a year and had weekly status updates that were handled via web conferencing. There was a sizable document repository for everything from client engagement agreements to business development updates. And of course, information was frequently exchanged via email. “ Almost immediately, we noticed that Saba People Cloud gave us a faster response time on client issues. We finally had a ƒƒ Empowers individuals by improving access to information and expertise using proven enterprise social networking tools place where we could throw ƒƒ Eliminates rework by capturing meetings, informal conversations, and other exchanges of information for later use responded instantly. ƒƒ Streamlines and enhances the new employee onboarding process and encourages individuals to take charge of their own learning to further their careers ƒƒ Is supported by the Saba People Cloud, eliminating the need for a costly, complex technology infrastructure Solutions Saba People Cloud — a Social Enterprise Solution from Saba a question out to our entire community and people ” “In our early years, we got a lot of face-to-face time and we could ensure that everyone was on the same page,” said Nyla Reed, founding partner of the Educe Group. “But as we grew, we were hiring more people and we had client obligations across the nation as well as internationally, so that model simply wasn’t working any longer.” Educe wanted to create an environment where people could reach out virtually to a large number of colleagues, rather than the one or two people they knew personally or had worked with in the past — and where everyone would feel a part of the firm’s open, collaborative culture. To accomplish this, Educe chose Saba People Cloud — a Social Enterprise solution from Saba. Nyla Reed Founding Partner The Educe Group Empowering Individuals Educe’s business success relies on the speed of response — providing information and assistance that clients are looking for as quickly as possible. With the Saba People Cloud, the firm can much more effectively empower its employees.
    • Case Study n The Educe Group “Any team has varied expertise — such as technical, functional or business process-oriented knowledge,” Reed remarked. “Because we’re so geographically dispersed, we needed a better way to empower people to quickly find what they require — without having to track down the one ‘expert’ who might well be tied up in a client engagement or not able to respond due to travel or other issues.” Saba People Cloud provides a variety of tools that have enabled Educe to create a more closely connected professional community. These tools include: ƒƒ Groups, discussion boards, blogs, and activity streams tailored to specific needs or interests to encourage conversations rather than simply exchanging emails ƒƒ Chat, high-definition video meetings integrated right into the solution and desktop sharing for real-time collaboration that can be captured for later use ƒƒ Designing an effective search strategy — Ensure that the solution fits user preferences and provides searchable access to experts as well as physical assets ƒƒ Identifying subject-matter experts — Understand that nearly everyone is an expert in something and let users help determine who the experts are through tagging and other means ƒƒ Starting with a soft launch — Limit the number of features at the beginning and focus on those that will have the most impact Educe has made Saba People Cloud a key part of its onboarding process, empowering people to direct their own learning and development. All of the firm’s new employees use the solution — both to get questions answered and to collaborate with other employees in their new-hire group on their initial assignments. ƒƒ Following subject-matter experts, skills and tagging, and social bookmarks to discover and learn from the best ƒƒ Unified searches that include not only document repositories, but also blogs, groups, individual experts, and more ƒƒ Saba People Cloud pQ scores that measure and reward an individual’s engagement and influence “We like that everyone in Saba People Cloud has his or her own profile,” stated Reed. “People can follow particular individuals, tag them based on specific skills, and even tag themselves to reflect their unique areas of expertise. We also like that novices can start out just as consumers of Saba People Cloud contributions and join in the conversations whenever they feel ready. And we really like the fact that these exchanges can be captured and reused.” Ensuring Broad Acceptance Although Educe has significant expertise in implementing solutions designed to improve organizational efficiency and effectiveness, when it was ready to roll out Saba People Cloud for itself, the firm took the time to properly prepare for a successful implementation. Key steps included: ƒƒ Assessing organizational readiness — Evaluate whether people will be receptive to the new processes and how user-friendly the technology is ƒƒ Seeding the data — Ensure there’s an ample library of documents, experts and other resources loaded into the system so people can immediately find something of value 2 “ As a new employee, EduceConnect provided me with a vast and expanding source of HR information, as well as a place for my New Hire Curriculum. Now that I’ve begun working on implementations, I find myself going to EduceConnect constantly to collect best practices, documents, and additional information from colleagues. Collaboration through Saba People Cloud has greatly improved my growth as ” a business consultant. Pat Horan Business Consultant The Educe Group
    • Meeting Competitive Challenges Saba People Cloud has enabled Educe to compete successfully in a challenging environment by creating a much more closely connected professional community and overcoming the obstacles created by time and distance. “I’ve found that the Saba People Cloud app has been especially useful when I’m working on-site with clients and on the road,” Brandon Williams, business consultant, noted. “It’s helpful to receive email notifications instantly when there are new customer questions or team resources, or I can quickly log in on my iPhone to pull up relevant documents while travelling.” “Almost immediately, we noticed that Saba People Cloud gave us a faster response time on client issues,” Reed added. “We finally had a place where we could throw a question out to our entire community and people responded instantly.” Perhaps most importantly, Saba People Cloud also plays a crucial role in an area that Reed sees as fundamental for business success. “Understanding relevancy is a required skill today,” asserted Reed. “We rely on the Saba People Cloud’s company-wide networking and tagging strategy to help our people filter information and find what they really need for the task at hand.” 3
    • Case Study n The Educe Group Saba enables organizations to build a transformative workplace where they can leverage their people networks to become more competitive through innovation, speed, agility, and trust. © 2013 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners. Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 USA | (+1) 877.SABA.101 or (+1) 650.779.2791 | www.saba.com cs_3/13