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Discovery Insurance Automates the Management and Reporting of Workforce Learning
Discovery Insurance Automates the Management and Reporting of Workforce Learning
Discovery Insurance Automates the Management and Reporting of Workforce Learning
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Discovery Insurance Automates the Management and Reporting of Workforce Learning

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Overview …

Overview
Discovery is a leading insurance company based in South Africa with a value of nearly 16.5 billion rand. Discovery provides health insurance, life insurance, wellness programs, investment services, and credit card services. They use Saba to support continuous learning for their growing workforce — while realizing significant ROI and reducing costs by over R 25 million (or 2 million USD).

Business Challenge
Discovery needed to provide the learning and development needed to a widely distributed workforce; to fully contribute to the company’s success and meet regulatory compliance requirements.

Business Benefits
-Automate the management and reporting of all learning to save time and meet compliance standards
-Reach 18% more learners while reducing the time devoted to training by 98,559 hours in one year
-Provide cost savings of R 25.365 million — for an ROI of more than five times the original technology costƒ
-Offer a variety of tools for collaboration and contributions to the company’s collective knowledgeƒ
-Enable Discovery to easily produce engaging, interactive learning content in-house at a reduced cost

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  • 1. ® • More than pays for itself, with an annual profit of $1 million after deducting for the technology investment and support expenses to offer students a quality hybrid learning environment • Enables up to 85% of the students to playback recordings of online courses to make up for absences or to review challenging concepts Discovery is a leading insurance company based in South Africa. Beginning as a provider of private health insurance in 1993, the company has not only grown into a major player in the South African health insurance market, but has also diversified into life insurance, wellness programs, investment services, and credit card services. In addition, working with Prudential, Discovery has extended its services overseas, offering health and life insurance and wellness programs within the U.K. As of year-end 2008, Discovery had a total company value of nearly 16.5 billion rand. Case Study Industry: Financial Services, Insurance Use Case: Learning Management, Saba Publisher We’re able to offer more courses to more people in less time. Our Annual Training Report found we have already received a return on our investment in the Saba technology more than five times over. Vinolia Singh Head of Learning Technologies Discovery South Africa Challenge Provide a widely distributed workforce the learning and development needed to fully contribute to the company’s success and meet regulatory compliance requirements. Business Benefits • Handles more than 1,000 enrollments in 91 hybrid classes, allowing master’s degree candidates to attend class physically or online in a highly interactive learning environment • Serves a large population — one in five of whom say they wouldn’t be able to take classes at Bentley otherwise • Achieves a break-even point for an online course at just two students — making courses with low registrations economically viable when offered online Discovery uses Saba to support continuous learning for its growing workforce — while reducing costs by over R 25 million.
  • 2. Case Study Discovery South Africa 2 Producing a Strong Return on Investment Since the Saba platform was rolled out companywide, its acceptance has grown rapidly. In 2008, 18% more unique individuals were trained using the Saba LMS than in 2007. The number of courses handled through the Saba LMS also increased 25%, with many of these being custom online courses. In addition, online learning doubled to account for 56% of all training, compared to only 28% of Discovery’s training mix in 2007. More important, using the Saba LMS and handling so much learning online reduced the number of employee hours devoted to training — including travel — by 98,559 hours. Taking into account all the cost savings — in everything from hardware and software to travel and the use of office space — Singh estimates the company has saved 25.6 million rand since the Saba solution was implemented. “We’re able to offer more courses to more people in less time,” Singh remarked. “Our Annual Training Report found we have already received a return on our investment in the Saba technology more than five times over.” Discovery has built its business on a number of core values, with two of these being to hire great people and “liberate” the best in its workforce. To this end, the company reviewed a number of providers of learning management solutions and selected Saba. When Vinolia Singh joined Discovery in mid-2005 as head of learning technologies, she was tasked with implementing the Saba Learning Management System (LMS) and maximizing its value to the company. “Combining those two core values speaks strongly to us being able to give people access to vital information when they need it,” said Singh. “Our goal was to boldly expand people’s knowledge and help contribute collectively to the company’s innovation and success.” Replacing a Manual Process In recent years, the South African government has implemented legislation that requires organizations to invest in and develop employees who were previously disadvantaged. Discovery had used a manual, paper- based process to track learning and development for its approximately 7,500 employees — and this was creating difficulties with compliance and reporting, according to Singh. “With the implementation of the Saba LMS, we were able to virtually eliminate the spreadsheets,” Singh stated. “We have positioned Saba as a central repository for all training and development. Every course we offer — classroom or online — is managed in the Saba LMS. This has helped immensely with our compliance and reporting.” Achieving Collaboration Among Communities The Learning Technologies team works closely with individual business units, which remain responsible for the functional and technical training of employees. To date more than 5,500 people in Discovery’s workforce have used the Saba platform to manage their learning and collaboration activities. The Saba platform is set up as a self-service portal where individuals can easily schedule and keep track of the courses they take. “The Saba LMS allows people to actively participate in the learning and development process,” explained Singh. “Our CEO also believes that innovation is a result of learning, which best takes place in a social environment. So we make good use of the collaboration capabilities built into Saba to get various communities to share their contributions with others.” The next communities to be targeted with Saba- based online learning and collaboration solutions will be Discovery’s financial consultants and the third- party doctors who work as part of Discovery Health’s provider network.
  • 3. Case Study Discovery South Africa 3 Saba | 2400 Bridge Parkway | Redwood Shores | CA 94065-1166 USA | (+1) 877.SABA.101 or (+1) 650.779.2791 | www.saba.com cs_9/14 Saba delivers a cloud-based Intelligent Talent Management™ solution used by leading organizations worldwide to hire, develop, engage, and inspire their people. Intelligent Talent Management uses machine learning to offer proactive, personalized recommendations on candidates, connections, and content to help your employees and organization lead and succeed. © 2014 Saba Software, Inc. All rights reserved. Saba, the Saba logo, and the marks relating to Saba products and services referenced herein are either trademarks or registered trademarks of Saba Software, Inc. or its affiliates. All other trademarks are the property of their respective owners. ® Getting All People Management Capabilities in One Solution Although Singh wasn’t with Discovery when Saba was originally selected, she has many reasons why she thinks the Saba platform is superior. “It’s great to have the learning, talent, and performance components integrated into a single system,” said Singh. “Although we haven’t had the chance to implement the other components yet, there is growing demand for performance management capabilities, and I strongly believe the solutions can’t be isolated.” Singh also rates Saba’s reporting capabilities as “phenomenal” and describes the solution as easy to customize to meet the needs of specific business units or groups. Learning Technologies creates much of the learning content internally with the help of Saba Publisher and other tools. “We’re able to produce some fantastic, interactive, and highly engaging learning — and the learners love it,” Singh commented. “We are also excited about online learning because of its environmental benefits that not only save time, but also reduce travel and huge amounts of printing. Online is clearly the way to go today.”

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