A lot of testers know that finding defects is not very cost-efficient way. But most testers are involved to late in a project. Beside this a lot of testers would like to be a QA officer. But how do you convince your manager that he should involve you earlier (so with higher out-of-the-pocket costs) and in a different way? First you should gather the arguments that meet the priorities of these managers. I will present a model that will help testers to find the right arguments.
In most organizations its all about money. I will present a model how to calculate the cost of poor quality. With this model the attendants can start convincing there manager to implement QA in the organization after the conference.
OK, now we convinced the managers we should know what to do as a QA manager. The tasks and responsibilities of a QA manager will come clear.