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Keynote CRM Acceleration - The Future Of CRM
 

Keynote CRM Acceleration - The Future Of CRM

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    Keynote CRM Acceleration - The Future Of CRM Keynote CRM Acceleration - The Future Of CRM Presentation Transcript

    • The Future of CRM Larry M. Augustin, CEO @lmaugustin lma@sugarcrm.com
    • Change Mobile Social Cloud
    • Change: Social©2010
    • 2005 CRM Specs - Social?
    • 2012 CRM Specs - Social? Should you now spec Tumblr, Pinterest and Google+ integrations in your CRM?
    • 2012 CRM Specs – Does Social = Mobile?
    • Change: Mobile©2010
    • 2005 CRM Specs – Mobile Devices? All applications will be Web based: Or will they?…visions of a possible futurewhen all software will bedelivered over the internet.Does the arrival of Google AppsPremier Edition signal the deathof desktop software dinosaurs likeMicrosoft Office? - WiredMagazine In three to five years, all applications will be delivered this way. - Phil Robinson, SVP SalesForce.
    • 0 10 20 30 40 50 60Sep-09Oct-09Nov-09Dec-09Jan-10Feb-10Mar-10Apr-10May-10Jun-10 Jul-10Aug-10Sep-10Oct-10Nov-10Dec-10Jan-11Feb-11Mar-11Apr-11May-11Jun-11 Jul-11Aug-11Sep-11Oct-11Nov-11Dec-11Jan-12Feb-12Mar-12Apr-12May-12Jun-12 Jul-12 Share (%) of Smartphone Subscribers in USA RIM Palm Other Android Symbian iOS (Apple) Windows Mobile
    • Change: Cloud©2010
    • 2005 CRM Specs – Cloud Computing?Unknown Prior to 2007
    • Change From 2005 to Today 2005 TodayMySpace, digg Facebook, TwitterSaaS CloudWeb Browser Mobile Apps
    • Change Mobile Social Cloud
    • What’s Next?
    • SugarCRM Vision•  Open Platform –  Enables anyone to integrate, extend –  Future proof•  User First –  Focus on the customer facing professional –  Enable everyone who interacts with customers to do their job better
    • Open Platform
    • Open Ecosystem Mobile Cloud SugarCRM Open Ecosystem Integrations Social9/17/12 ©2012 SugarCRM Inc. All rights reserved. 17
    • Open Cloud9/17/12 ©2009 SugarCRM Inc. All rights reserved. 18
    • User First
    • CRM For Everyone We help everyone who interacts with customers do their job better.9/17/12 ©2011 SugarCRM Inc. All rights reserved. 20
    • Open Platform that puts User First User First Open Ecosystem Open Cloud9/17/12 ©2012 SugarCRM Inc. All rights reserved. 21
    • SugarCRM – Fastest Growing CRM Company •  Business –  Leading provider of CRM Software –  Founded April 2004 in Cupertino, California –  EMEA HQ in Munich, offices in UK and France •  Market Traction/Global Footprint –  3rd largest global CRM Provider –  Largest single CRM implementation (70K users worldwide) –  1M+ users, 80,000+ organizations –  11+ Million downloads –  115+ Countries, 25+ languages –  400+ partners on six continents –  30,000+ registered developers •  Fastest Growing –  112% YoY billings growth –  120% YoY install base growth –  2,500 YoY customer growth
    • Analyst Validation
    • Analyst Reviews - Forrester•  “Key strengths include low application and implementation costs and strong internationalization support, usability, and sales functionality.”•  “It offers sound support for mobile CRM.”•  “The technical skill sets required to support the application tend to be more widely available than for other CRM solutions, thereby lowering resource support costs.” --Forrester Research, Forrester Wave report, July 2012 24
    • Forrester Wave 2012 – LEADER in Mid Market 25
    • Analyst Reviews - Gartner•  “A cloud-agnostic strategy enables customers to run SugarCRM on a variety of cloud infrastructures such as Amazon, and IBM Cloud.”•  “Attractive easy to understand pricing model delivery models, customers pay the same subscription price regardless of model.”•  “IBM partnership provides improved delivery services and market reach, and for those companies who have adopted an IBM technical stack such as Lotus Notes a CRM option.” --Gartner, Magic Quadrant for SFA, July 2012 26
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    • Conclusion User First Open Ecosystem Open Cloud9/17/12 ©2012 SugarCRM Inc. All rights reserved. 28
    • Thank YouLarry M. Augustin, CEO @lmaugustin lma@sugarcrm.com