ARC 2014 SWIFT Services

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ARC 2014 SWIFT Services

  1. 1. Consulting Services & Training Helping you to reach your objectives African Regional Conference Marrakech, June 2014
  2. 2. Support & Maintenance Training Services SWIFT Services, Access to 1800+ specialists Benchmarking Advice Knowledge Transfer Operational Readiness SWIFT African Regional Conference – June 2014 SWIFT – a Comprehensive Services Offering
  3. 3. 3,000+consultancy projects for 1,000+consultancy clients 15+years average experience of our consultants 9/10customer satisfaction on our consulting services 70+ training courses available in15+languages In 2013, clients rated our training: 8.8 10 500,000+ people trained over 30years in 212territories 8.7/10 customer satisfaction on our 24/7 support with 75% of cases solved within 48 h
  4. 4. SWIFT African Regional Conference – June 2014 Update on Training Q&A Conclusion Consulting Case Studies Drivers for Services Agenda
  5. 5. Drivers for Services Cost & Efficiency SWIFT African Regional Conference – June 2014 Automation projects Hardware renewal TCO analysis Business growth Internal audit Mergers & Acquisitions Cloud Strategy Cost and Efficiency
  6. 6. Drivers for Services Risk & Resiliency SWIFT African Regional Conference – June 2014 Business Continuity Security incident Hard Project deadlines Regulatory demand Availability incident Risk and Resiliency Internal audit
  7. 7. Drivers for Services Knowledge & Insight SWIFT African Regional Conference – June 2014 Business expansion Staff turnover SWIFT Portfolio evolution Business bench- marking Compliance Market initiatives Strategic positioning Knowledge and Insight
  8. 8. Market Analysis Business Process Analysis Technical Analysis Solution Design Develop IntegrateTest Certify Deploy Manage Obtain Insights Training Support Project Management Technical Advisory SWIFT Services Across project lifecycle SWIFT African Regional Conference – June 2014 Business Advisory Implementation Managed Services
  9. 9. Business advisory Technical advisory Project implementation Typical Services New entrants versus Incumbents Cost & Efficiency Risk & Resiliency Knowledge & Insight New entrants Incumbents SWIFT African Regional Conference – June 2014
  10. 10. • TCO analysis • Infrastructure rationalisation • Managed Services • Cloud services (Lite2, ARG) • Support packages • Architecture review • Security Assessment • Technical audit • System Care package • Managed Services • Cloud Services (Lifeline) • TCO benchmark • System Care package • Risk & Resiliency advice • Operational Excellence advice • Impact of Industry/Market initiatives (eg. CLS) • Technical training TECHNICAL ADVISORY Cost & Efficiency Risk & Resiliency Knowledge & Insight • Messaging Channel Analysis • Fixed fee optimisation • Process and STP analysis • Standards modelling • Message usage guidelines publication • Standards Release impact analysis • Reference data assessment • RMA analysis and clean-up • Sanctions Screening • Comprehensive training portfolio • Business Intelligence services • Impact of Industry/Market initiatives • Sanctions Testing • Intraday liquidity analysis BUSINESS ADVISORY • FileAct implementation • MI deployment services • Installation Services • Integration Services • Project coordination (e.g HSM renewal, CASMf migration..) • CLS migration assistance • Automated testing • Enhanced Support • Site move assistance • Mergers and Acquisition e-order assistance • BBAN conversion • Hands-on training IMPLEMENT &PROJECT SWIFT Services Typical projects
  11. 11. • TCO analysis • Infrastructure rationalisation • Managed Services • Cloud services (Lite2, ARG) • Support packages • Architecture review • Security Assessment • Technical audit • System Care package • Managed Services • Cloud Services (Lifeline) • TCO benchmark • System Care package • Risk & Resiliency advice • Operational Excellence advice • Impact of Industry/Market initiatives (eg. CLS) • Technical training TECHNICAL ADVISORY Cost & Efficiency Risk & Resiliency Knowledge & Insight • Messaging Channel Analysis • Fixed fee optimisation • Process and STP analysis • Standards modelling • Message usage guidelines publication • Standards Release impact analysis • Reference data assessment • RMA analysis and clean-up • Sanctions Screening • Comprehensive training portfolio • Business Intelligence services • Impact of Industry/Market initiatives • Sanctions Testing • Intraday liquidity analysis BUSINESS ADVISORY • FileAct implementation • MI deployment services • Installation Services • Integration Services • Project coordination (e.g HSM renewal, CASMf migration..) • CLS migration assistance • Automated testing • Enhanced Support • Site move assistance • Mergers and Acquisition e-order assistance • BBAN conversion • Hands-on training IMPLEMENT &PROJECT SWIFT Services Typical projects
  12. 12. SWIFT African Regional Conference – June 2014 Update on Training Q&A Conclusion Consulting Case Studies Drivers for Services Agenda
  13. 13. ● Improved STP ● Standardised communication ● Bank agnostic system ● Reduce impact of changes on ERP systems 13SWIFT African Regional Conference – June 2014 13 Saudi Chevron Strong integration with Lite2 ● Lite2 to replace proprietary communication channels ● Integration of the 2 back-office systems (5 business units) with Lite2 ● End-to-end project ● Automate payments flows between corporate’s 5 business units/2 ERP systems and banks ● Communication with 3 cash correspondents for vendor and payroll payments (each have proprietary solutions and can differ between vendor and payroll) ● Manual processing based on proprietary solutions leading to low flexibility (e.g. to change cash correspondent) Our Solution Your BenefitsYour Challenges
  14. 14. 14 ● Clear and logical separation of responsbilities between back office and middleware ● Support for Intra-Day Statement Reporting (MT942) ● Support for MT940/MT950 FileAct aggregation per counterparty ● RTGS support with minimal impact to core banking platform ● Consistent message flow tracking and monitoring ● Early error detection, reporting and resolution ● Generic solution applicable to other message flows ● Exchange pain.001 messages with corporates ● Affiliates in over 33 countries, all connected to Financial Counterparties through a shared SWIFT Alliance Access Infrastructure ● FIN messages (payments & statements) from corporate internet banking platform ● Tailored RTGS message transformation ● Tracability of messages from the banking platform to the counterparty ● Support ISO 20 022 pain.001 message from counterparties Ecobank Payment and Statement Messages Infrastructure Rationalization Our Solution Your BenefitsYour Challenges ● Rationalised Integration Layer between the core banking platform and SWIFT Alliance Access ● Alliance Integration Platform (IPLA) as a versatile, state-of-the-art integration framework. ● Cooperation with SWIFT Integration Services to develop the customized solution in IPLA. ● Guaranteed FIN message generation based on data from the core banking platform ● Transformation services for ISO 20 022 pain.001 messages
  15. 15. 15SWIFT African Regional Conference – June 2014 ● Improved resilience ● Simplified setup ● Reduced cost ● Infrastructure in line with best practice and latest trends ● High focus on resiliency ● Very large server park resulting in high workload to comply with mandatory release upgrades ● Bring infrastructure in line with latest market trends ● Reduce costs Central Bank in Europe Architecture review and benchmarking Our Solution Your BenefitsYour Challenges ● Review of current SWIFT architecture ● Benchmarking with peer Central and Commercial Banks ● Recommendations to bring infrastructure in line with market practice (e.g. consolidate system for domestic and T2 traffic)
  16. 16. 16SWIFT African Regional Conference – June 2014 ● Short implementation cycle ● Low footprint solution ● Comprehensive Integration platform which can be leveraged for other requirements ● New regulatory requirements for monitoring of all cross border cash transactions in Zambia ● Strict implementation time frame Bank of Zambia Balance of payments monitoring for regulatory reporting Our Solution Your BenefitsYour Challenges ● Implementation of FINInform to reports payments to the BoZ ● Parsing and storage of info in a database using IPLA ● Value added BI solution for collecting, presenting and interpreting the balance of payments information ● Combination of SWIFT and external data
  17. 17. 17SWIFT African Regional Conference – June 2014 ● Aligned operations with industry Best Practices ● Improved people skills management and maintenance ● Strengthened and optimised processes and procedures ● Guidance on state-of-the-art tools that will support the operational model ● Implementation of a new market infrastructure that requires a different operational model ● The new market infrastructure brings the central bank in contact with new customers who have higher/more complex needs than traditional customers ● The operational model needs to cater for a far more complex operational infrastructure, processes and tools A major European Central Bank Operational excellence Our Solution Your BenefitsYour Challenges A detailed review of the operational framework in the following areas: ● People and Culture ● Processes ● Command and Control ● Customer Service ● Continuous improvement The final outcome was an operational concept model for the new market infrastructure operations and organisation
  18. 18. 18 ● Accelerate the message Standards analysis phase ● Leverage proven standards expertise ● Improve quality of specifications and ensure compliance with global market practice ● Introduction to the use of the MyStandards platform ● Bring the communication design of a new settlement hub in line with accepted international messaging standards ● Maximise the leverage available between Government Fixed-Income flows and those in the Equities domain ● Introduce the design to, and gain acceptance from, all 15 stakeholder countries within the SADC group Southern African Development Community Business advisory for DVP implementation Our Solution Your BenefitsYour Challenges ● Business and purpose reviews of the flows ● Identification of potential issues and possible solutions ● Workshops with key stakeholders to identify the appropriate ISO15022 messaging in relation to required business outcome ● Identification of next steps, including Market practice and standards publication tools ● Indication of migration route to ISO 20022 messages ● Presentation of messaging solutions to key stakeholders
  19. 19. 20SWIFT African Regional Conference – June 2014 ● Access to SWIFT Certified Experts. ● Accelerated Support for SSP customers. ● Quarterly calls to review all cases. ● Emergency support in case of urgent blocking cases. ● Peace of mind. ● Flexible offering specific to your needs. ● Keeping track of the various SWIFT patches and releases. ● Projecting the budget and resource planning for SWIFT related projects. ● Root cause analysis and troubleshooting can be cumbersome. Abu Dhabi Commercial Bank System Care Our Solution Your BenefitsYour Challenges ● Standard System Support Package from SWIFT with additional customization specific to your needs.
  20. 20. 21SWIFT African Regional Conference – June 2014 ● High availability solution monitored and troubleshouted by dedicated staff ● Change management performed in line with SLA’s and customer requirements ● Outsourcing of the whole connectivity software by moving to Alliance Remote Gateway ● Compliance with local audit requirements ● Criticality of environment availability increased ● Lack of dedicated SWIFT personnel identified as major risk ● No Disaster Recovery site availability ● Unable to adhere to local audit and financial authority requirements on availability and resiliency of the infrastructure NWB Bank Best of breed infrastructure remotely managed by SWIFT Our Solution Your BenefitsYour Challenges ● Recommendation to go for fully in-sourced, or Alliance Remote Gateway with Alliance Managed Operations, or Alliance Lite2 ● Proposal for remote care solution in two phases ● Preparation: set-up best of breed infrastructure , ● Take ownership of daily operations
  21. 21. SWIFT African Regional Conference – June 2014 Update on Training Q&A Conclusion Consulting Case Studies Drivers for Services Agenda
  22. 22. 23 Securities Standards Sanctions Intro level trainings Standards ISO20022 in Securities Markets T2S Sanctions Country packs • Securities settlement & management (ISO 20022) • Liquidity management & auto-collateralization (ISO 20022) • ISO15022 (‘enhanced’) for ICPs & DCPs* • Focus on Business Application Header* • Settlement & Reconciliation* • Corporate Actions* • Funds • ISO 20022 in 90 minutes • ISO 20022 methodology & modelling • Using ISO20022 & XML messaging • SWIFT in Securities Markets • Settlement & Reconciliation • Corporate Actions • T2S in 90 minutes • Introduction to Financial Sanctions • France (corporate actions) • Spain (market reform)* *= new training ready in the course of 2014 ‘Business’ Training Portfolio Securities Markets, Standards & Sanctions
  23. 23. 24 • Payments & cash management • Creating SWIFT messages* • Customer payments (FIN)* • Liquidity Management* • Exceptions handling* • Low/High Value Payment Systems* • Collections & Documentary credits • Documentary credits* • Letters of credit* • ISO 20022 message flows for TSU & BPO Payments Treasury Trade Intro level trainings Payments Trade Corporates Treasury ISO 20022 for Payments • SWIFT for Corporates • Treasury Management using FIN • SWIFT for Corporates Specialist - Certification • Corporate to Bank FIN & ISO20022* • Onsite package for Corporates* *= new training ready in the course of 2014 • SWIFT in 90 minutes • Intro to SWIFT in Payments markets • On-boarding to SWIFT for Service Bureaus • Forex & Money markets using FIN messages • ISO20022 for SEPA • SEPA Readiness* • ISO 20022 for payments* • Mapping FIN & ISO20022* ‘Business’ Training Portfolio Payments, Treasury & Trade markets
  24. 24. Payments Treasury Trade Interfaces Security Resilience Other Intro level trainings Connectivity & messaging 25 • Managing PKI with Browse • HSM • Certification as SWIFTNet security officer • Operating your HSM* • Optimizing Alliance resilience • Disaster recovery • SWIFT Audit guidelines • Migrating to Web Platform for administrators* • Migrating to Web Platform for operators* • Introduction to Messaging • Customer applications on swift.com • Understanding FIN & system messages • Managing Alliance Gateway • Managing Alliance Web Platform • Understanding Lite 2 • Operating RMA* • Operating Alliance Access/Entry • Managing Alliance Access/Entry • Certification as Alliance Access/Entry Operator • Certification as Alliance Access/Entry Administrator • Creating SWIFT messages* • Deploying Alliance Access • Alliance Gateway for Access users* *= new training ready in the course of 2014 ‘Technical’ Training Portfolio
  25. 25. 26 Adapting our offering to your changing learning trends & preferences Community training Specialised training Tailored training Essential knowledge to get started with SWIFT Classroom courses including exercises, case studies & hands-on experience in our training labs Specialised or advanced expertise Classroom courses, web classes & Qualification Customised to the training needs of an individual institution Classroom courses, web classes, eTraining modules & Qualification eTraining modules Can be customised to the needs of specific country Supporting the go-live of an RTGS or other new Market Infrastructure Can include specifics of your institution Community pricing More Choice !
  26. 26. Stay in touch – Join us on LinkedIn 27 Slideshare.net/swiftcommunity SWIFT Training Qualification Programme Course descriptions Course schedule eTraining portfolio YouTube.com/ planetswift Twitter @swiftcommunity - #SWIFTtraining SWIFT Training newsletter www.swift.com/training Your one-stop-shop for SWIFT Training LinkedIn - SWIFT Training Showcase
  27. 27. SWIFT African Regional Conference – June 2014 Update on Training Q&A Conclusion Consulting Case Studies Drivers for Services Agenda
  28. 28. We advise on what we do best … SWIFT: recognised for operational excellence across the industry Access to 1,500 + SWIFT specialists and strong partner network Growing team with already more than 100 experts with average seniority of more than 10 years 1 , 0 0 0 + P R O J E C T S O V E R T H E L A S T 3 Y E A R S 3 , 0 0 0 + C U S T O M E R S U S I N G S W I F T S E RV I C E S AV E R A G E S AT I S FA C T I O N R AT E A B O V E 4 . 4 / 5 . 0 SWIFT African Regional Conference – June 2014
  29. 29. SWIFT services in Africa in 2012 - 2014 Consulting Support Training SWIFT African Regional Conference – June 2014
  30. 30. SWIFT African Regional Conference – June 2014 Update on Training Q&A Conclusion Consulting Case Studies Drivers for Services Agenda
  31. 31. SWIFT African Regional Conference – June 2014 In case of further questions Pieter Apers SWIFT Av Adèle 1 B-1310 La Hulpe Belgium +32 2 655 3576 +32 2 655 3752 +32 475 542 458 pieter.apers@swift.com www.swift.com T F M W E Manager Integration Services Consulting Services, EMEA W Muhannad Tamemi SWIFT Gate Village 5 Level 1 Dubai United Arab Emirates +971 443 90890 +971 44 250160 +971 5611 37365 muhannad.tamemi@swift.com www.swift.com T F M E Lead Consultant Consulting Services, Dubai
  32. 32. Thank you SWIFT African Regional Conference – June 2014

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