ARC 2014 SWIFT MyStandards BBVA
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ARC 2014 SWIFT MyStandards BBVA

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BBVA Case study

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ARC 2014 SWIFT MyStandards BBVA ARC 2014 SWIFT MyStandards BBVA Presentation Transcript

  • Swift African Regional Conference Raouf Soussi, Executive Director, BBVA Global Payment Services - Marrakesh June 2014 MyStandards within BBVA
  • Page 2 MyStandards within BBVA / June 2014 North America • Mexico • U.S.A. South América • Argentina • Bolivia • Brazil • Chile • Colombia • Paraguay • Peru • Uruguay • Venezuela Europe • Belgium • France • Germany • Italy • Portugal • Russia • Spain • Switzerland • Turkey • U.K. Asia - Pacific • Abu Dhabi, UAE • Australia • China • Hong Kong • India • Japan • Singapore • South Korea • Taiwan €599Bn Total Assets 20,864* ATMs 50Mm Customers 30 Countries 7,441* Branches 109,079* Employees Branches and representative offices Source: BBVA’s 1Q14 Quarterly Report * Excluding Garanti BBVA is a global financial group…
  • Page 3 MyStandards within BBVA / June 2014 Integral Services We guide our clients through all the from the sale, implementation and commissioning of the solution to post sale service Global Capabilities BBVA provides its customers around the world with a full range of financial services based on an extended presence and global network Technology & Platforms We are continuously investing in technology in order to facilitate the creation & migration of products and services to the e-banking platform and convert it into a Global Transactional Banking Platform Team BBVA has an extensive network of dedicated Global Transaction and Customer Service specialists with vast experience in the transaction business 1 32 4 5 Client Centric Commitment to clients is our first priority. We believe in solid long-lasting relationships based on a wide range of products and services together with the best quality service Added Value
  • Page 4 MyStandards within BBVA / June 2014 Global Payment Services H2H EBS PERVENMEX ARG POR ESPUSACOL REDEX BBVA OneFormat® (ISO 20022 + CGI Compliance) Country Specifications Different Formats Our Global offering Our goal: offering a global connection and format to serve our customer needs
  • Page 5 MyStandards within BBVA / June 2014 • Global Sales  Sales process support • Global Customer Services  Support in new customer implementations • Local product  Integrate local service into the global infrastructure • IT Developing new services All of them with shared needs:  Understanding BBVA OneFormat Usage Guidelines  Requestors of new services to comply with customers needs  Collaborative needs Many involved Partners within the organisation Creating a service is not so obvious • We need to assure that the proposed standard is useful for customers  comply with international standards • It should be easy to understand and use  minimize the mandatory information, while it comply with local regulations • Guarantee that it’s constantly updated and enhanced with new market practices or local changes • Maintaining the whole organisation trained & updated Creating a standard it’s not as easy as it looks
  • Page 6 MyStandards within BBVA / June 2014 Usage Guideline Editor • Create OneFormat Usage Guideline for our customers • Central repository for our layouts Publisher Tool We are using MyStandards as Collaborative Tool MyStandards Website • Give access to both our customers & internal users to BBVA OneFormat layouts (Usage Guideline) • Allow downloading of our layouts in various formats (PDF, XLS or XSD) • Allow comparing message and usage guidelines versions • Sharing feedback from other internal users on layout drafts
  • Page 7 MyStandards within BBVA / June 2014 How Does it work?
  • Page 8 MyStandards within BBVA / June 2014 Key points to consider • Configure a dedicated team with a clear scope • Define the organization of the repository (per payment type, country, naming convention...) from the very beginning of the project • Define roles and responsibilities (Owner, Publisher, Reader) to guarantee consistent usage among teams • Governance Model: • Who will use internally the layouts, How to manage feedback comments, • Training, regular updates to different teams ,,,, • A clear support of the project by the organization is a must
  • Swift African Regional Conference Global Payment Services - Marrakesh June 2014 MyStandards within BBVA