About swift.com
Premium Services Forum
Tanguy Rademakers – Product Manager
Amsterdam, 25-26 November 2013
Purpose of this session
• The purpose of this session is to update you on
– What’s new since last year
– What’s coming in ...
Today

What’s coming?

SOFE 2013

SOFE 2014

2013

2012

2014

What’s new?
since last year

2015

2016

Looking forwards
U...
EOrdering delegation management

4
What do we mean by e-ordering delegation?

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

5
Managing your delegations

1
2

3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

6
Delegate your e-ordering – 1/3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

7
Delegate your e-ordering – 2/3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

8
Delegate your e-ordering – 3/3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

9
Billing address cleanup

10
E-invoicing tool

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

11
Billing profile – 1/3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

12
Billing profile – 2/3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

13
Billing profile – 3/3

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

14
Search improvements

15
Search – Old vs New

NEW
OLD

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

16
Improved relevance algorithm

17
Improved usability

18
Smart contextual highlights

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

19
New Onboarding Process

20
The old way …

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

21
The old way … really

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

22
The new way …

Minimum
details

Create
account

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

Speci...
The new way …
Minimum details

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

24
The new way … - specific details

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

25
The new way … - process follow-up

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

26
Third-party on-boarding

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

27
Today
SOFE 2013

2013

2012

What’s coming?
SOFE 2014

2014

2015

2016

What’s new?

Looking forwards

since last year

U...
Identity rollout

29
Centralized access to applications

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
Standardized profiles for your employees

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
Integrated online documentation

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
Identity rollout – When?
1. New system will go live in Q2 2014
2. In December 2013, all swift.com administrators will rece...
Training Schedule 1.1

34
Training schedule - current

OLD

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

35
Browse all courses

36
SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
Search for a session

37
SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
Session details

38
SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
User Handbook

39
User Handbook – What?
• Back to basics: focus on finding the right book
• Inituitive and consistent user interface
• Intro...
New simplified homepage

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

41
SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

42
Today
SOFE 2013

2013

2012

What’s coming?
SOFE 2014

2014

2015

2016

What’ new

Looking forwards

since last year

Unk...
Looking Forwards Disclaimer

44
Operational hub

45
All operational tools in one place

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

46
Reflecting your configuration

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

47
Information centralized by product

SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013

48
Task based checklists

49
SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
Contact management improvement

50
Contact management improvement
• SWIFT does not always synchronize changes of
customer contact data between the different
...
missing

new
features

functionality

potential

your
feedback

opportunities

small
enhancements

52
Thank you
Questions? Comments?
Just want to chat about how swift.com could be of help?
Please contact tanguy.rademakers@sw...
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Psf 2013 highlight session - lets-talk-about-sdc

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PSF 2013 EMEA - Highlights session - Let's talk about swift.com

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Psf 2013 highlight session - lets-talk-about-sdc

  1. 1. About swift.com Premium Services Forum Tanguy Rademakers – Product Manager Amsterdam, 25-26 November 2013
  2. 2. Purpose of this session • The purpose of this session is to update you on – What’s new since last year – What’s coming in 2014 – Looking forwards: some of the directions we are investigating for the future of the platform • We will ask you for feedback and suggestions on how to shape the applications to best fit your future needs. SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 2
  3. 3. Today What’s coming? SOFE 2013 SOFE 2014 2013 2012 2014 What’s new? since last year 2015 2016 Looking forwards Unknown SOFE Last years session SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 3
  4. 4. EOrdering delegation management 4
  5. 5. What do we mean by e-ordering delegation? SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 5
  6. 6. Managing your delegations 1 2 3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 6
  7. 7. Delegate your e-ordering – 1/3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 7
  8. 8. Delegate your e-ordering – 2/3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 8
  9. 9. Delegate your e-ordering – 3/3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 9
  10. 10. Billing address cleanup 10
  11. 11. E-invoicing tool SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 11
  12. 12. Billing profile – 1/3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 12
  13. 13. Billing profile – 2/3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 13
  14. 14. Billing profile – 3/3 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 14
  15. 15. Search improvements 15
  16. 16. Search – Old vs New NEW OLD SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 16
  17. 17. Improved relevance algorithm 17
  18. 18. Improved usability 18
  19. 19. Smart contextual highlights SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 19
  20. 20. New Onboarding Process 20
  21. 21. The old way … SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 21
  22. 22. The old way … really SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 22
  23. 23. The new way … Minimum details Create account SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 Specific details Process follow-up 23
  24. 24. The new way … Minimum details SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 24
  25. 25. The new way … - specific details SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 25
  26. 26. The new way … - process follow-up SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 26
  27. 27. Third-party on-boarding SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 27
  28. 28. Today SOFE 2013 2013 2012 What’s coming? SOFE 2014 2014 2015 2016 What’s new? Looking forwards since last year Unknown SOFE Last years session SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 28
  29. 29. Identity rollout 29
  30. 30. Centralized access to applications SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  31. 31. Standardized profiles for your employees SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  32. 32. Integrated online documentation SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  33. 33. Identity rollout – When? 1. New system will go live in Q2 2014 2. In December 2013, all swift.com administrators will receive e-mail with information about the new system, and the exact date on which it will go live 3. In January 2014, all swift.com administrators will receive an e-mail with information about the migration of the user profiles from the old to the new system SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 33
  34. 34. Training Schedule 1.1 34
  35. 35. Training schedule - current OLD SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 35
  36. 36. Browse all courses 36 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  37. 37. Search for a session 37 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  38. 38. Session details 38 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  39. 39. User Handbook 39
  40. 40. User Handbook – What? • Back to basics: focus on finding the right book • Inituitive and consistent user interface • Introduce much-needed features (quick hits): – Support for tablets and other small screens – Bookmarks & your reading list – Linking with other knowledge sources (KB, swift.com…) SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 40
  41. 41. New simplified homepage SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 41
  42. 42. SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 42
  43. 43. Today SOFE 2013 2013 2012 What’s coming? SOFE 2014 2014 2015 2016 What’ new Looking forwards since last year Unknown SOFE Last years session SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 43
  44. 44. Looking Forwards Disclaimer 44
  45. 45. Operational hub 45
  46. 46. All operational tools in one place SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 46
  47. 47. Reflecting your configuration SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 47
  48. 48. Information centralized by product SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 48
  49. 49. Task based checklists 49 SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013
  50. 50. Contact management improvement 50
  51. 51. Contact management improvement • SWIFT does not always synchronize changes of customer contact data between the different databases. • Customers need to use multiple applications on swift.com to know the roles and access rights of persons who have an account on swift.com • As an example: emails linked to a billing address should be automatically granted access to download electronic invoices SWIFT Premium Services Forum 2013 – Amsterdam – 25-26 November 2013 51
  52. 52. missing new features functionality potential your feedback opportunities small enhancements 52
  53. 53. Thank you Questions? Comments? Just want to chat about how swift.com could be of help? Please contact tanguy.rademakers@swift.com 53

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