ARC 2013 - Work session - SWIFT Services

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Presentation used in the SWIFT Services worksession at ARC 2013, 21-23 May in Gaborone, Botswana

Presentation used in the SWIFT Services worksession at ARC 2013, 21-23 May in Gaborone, Botswana

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  • 1. SWIFT ServicesComplex problems, simple solutionsAfrican Regional Conference, May 2013
  • 2. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services2
  • 3. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services3
  • 4. Training Support ConsultingS I M P L E , A C C E S S I B L E , C U S T O M I Z A B L EE X P E RT I S E W H E N A N D W H E R E Y O U N E E D I TB U I L D I N G O N 4 0 Y E A R S E X P E R I E N C ESWIFT African Regional Conference - May 2013SWIFT ServicesA unique offering around SWIFT’s core competences
  • 5. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services5
  • 6. Technical Operations related painpointsCost and Efficiency6Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersExpensive infrastructureSystems not scalableConnectivity solution not optimalOwn infrastructure for several branchesUnclear invoices (SWIFT and internal)OS upgrades complex and expensiveM&ACloud StrategyHardware renewalInternal AuditTCO analysisTraffic GrowthCOST
  • 7. Technical Operations related painpointsRisk and Business Continuity7Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersDR site activation never testedNo governance of SWIFT (certificates)Backup solution is not fully resilientSystem availability to lowInternal security not at parOutdated proceduresExpired certificateBCP exerciseDemands from overseerMajor incidentCPSS IOSCO complianceSecurity violationRISK
  • 8. Technical Operations related painpointsKnowledge and People8Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersKnowledge retentionToo much informationTroubleshootingComplexity increases exponentialToo many projectsSWIFT is not my core businessStaff turnoverTechnical problemsNew servicesInternal AuditRelease upgradeTraffic growthK N O W LED G E
  • 9. Technical Operations Services Map• 24x7 phone/web support• TCO reduction in newproducts• TCO analysis and benchmark• Infrastructure rationalisation• Migration to Linux• Cloud services (Lite2, AllianceRemote Gateway, Lifeline…)• Health check• Operational monitoring• Service manager• Remote support• System Care package• SWIFT InfrastructureTechnical Assessment• Security Assessment• SWIFT Governance advice• Operational excellence study• Troubleshooting course• Managed services• Named support contact• Premium services forum• SWIFT Governance advice• System Care package• Remote Operations• Cloud Services• Installation ServicesSWIFT African Regional Conference - May 2013ConsultingTrainingSupport• Optimising your AllianceResilience• Alliance Disaster Recovery• 3 certification programmes• Using SWIFT• Alliance Access/EntryOperations• SWIFTNet Security OfficerCost Risk Knowledge• Full portfolio of technicalcourse (13 courses)• Deploying Alliance Access• Access, GatewayManagement courses• PKI, HSM courses …
  • 10.  Rationalised trading flows Full integration betweenAlliance Lite2, CERN andTradingScreen ASP One trusted provider to dealwith (SWIFT) Efficiencies from centraloperations leading toeconomies of scale and lowerTechnical Operations costsCERNReducing Technical Operations costs with Alliance Lite2 Global integration of SWIFT flowswith TradingScreen ASP solution,enabling STP of FX trades Clear migration roadmap andproject management from SWIFT,minimising Technical Operationsimpact for CERN Alliance Lite2 cloud solutionmeans no SWIFT infrastructure tomaintain (strategic move fromcapital expenditure to TechnicalOperations expenditure)Our SolutionYour challenges Your benefits“Our ambition was to raise our Pension Fund operations infrastructure to the level of excellence thatcharacterises CERN’s scientific and engineering activities. In a very short period of time, Alliance Lite2 hasenabled us to do just that. Alliance Lite2 provides a secure cloud solution for connecting our Tradingapplication service provider with the global SWIFT community of brokers and liquidity destinations – withoutthe need for large upfront capital costs.” Nicolas Salomon, Head of Middle Office/Treasury, CERN Manage CHF 4bn pensionfund dealing in 24 countries High transaction costs foroverall trading activities Limited access to largertrading network, leading tohigh broker costs Need to increase STP ratesfor pension operations Inability to connect toapplication service provider(ASP) via Service BureauSWIFT African Regional Conference - May 2013
  • 11. Support evolutionMoving towards avoiding painpoints• Health check– Review of hardware, software andprocesses– Security, configuration, performance risks– Ensure alignment with SWIFTrecommendations• Troubleshooting course• Premium suite: repeated yearly by– technical experts– named support contactSWIFT African Regional Conference - May 2013
  • 12.  Achieved objectives to bringinfrastructure to best practicestandards One trusted provider to dealwith (SWIFT), enabling secureaccess to global financialnetwork Strategic Integration roadmap,reducing future integrationcomplexity and increaseflexibilityBanco BAI, AngolaIntegration and Operational excellence review Global integration of SWIFT flowswith Alliance Access, enablingSTP with AML and futureintegration flows Clear implementation roadmapand project management fromSWIFT, minimising operationalimpact for Banco BAI Alliance Remote Gateway’s cloudsolution minimises footprint andallows to keep Integration control(strategic move from capitalexpenditure to operationalexpenditure)Our SolutionYour Challenges Your Benefits“Our ambition for continuous improvement was to raise our SWIFT infrastructure and Integration to the next level ofexcellence in line with our IT and Business strategy. With SWIFT’s expertise in the area of Integration and technicalOperations, we have a clear roadmap and count on their help to further improve our business operations.”Siza Matias, Deputy Directory, BAI Growing regulations toimprove operation excellenceand business continuity Increase of integrationrequirements in line ofgrowing business projects Appetite to increase resilienceand operational efficiency Optimising the DisasterRecovery site operatingmodelSWIFT African Regional Conference - May 2013
  • 13.  High availability solutionmonitored and troubleshot bydedicated staff Change managementperformed in line with SLA’sand customer requirementsAktia Bank PLCBest of breed infrastructure remotely managed by SWIFT RACI, requirements andarchitecture review Recommendation to go for fullyin-sourced, fully outsourced orremotely managed solution. Proposal for remote caresolution in two phaseso Preparation: set-up best ofbreed infrastructure ,o take ownership of dailyoperations No clear ownership for day today monitoring and operationsof SWIFT infrastructure Lack of dedicated SWIFTpersonnel identified as majorrisk Volumes have significantlygrown with hap-hazardinterventions to scaleinfrastructure High costs charged by servicebureau providerOur solutionYour challenges Your benefitsWe engaged SWIFT to help us address a short-term lack of SWIFT expertise and resources, as well as todefine a longer-term strategy for managing operations of our business-critical SWIFT systems. SWIFT didan excellent job of understanding our requirements and proposing several valid alternatives – enabling us tomake the right choice for our business.” said Niklas Lemberg, Aktia Bank Head of PaymentsSWIFT African Regional Conference - May 2013
  • 14. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services14
  • 15. Business Operations related painpointsProcess Inefficiency15Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersHigh NAK rates / unused message typesMany manual interventionLarge number of exceptionsToo many market practicesHigh message costSTP break / claims against SLAInefficientexception handlingMissed commitmentsHigh number of claimsInternal AuditTCO analysisI N EFFI CI EN CY
  • 16. Business Operations painpointsRegulation changes16Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersComplianceKYCDodd/FrankSSI publicationLEIFatcaFinancial crisisNew servicesMI introductionInternal AuditDemands from overseerREG U LATI O N
  • 17. Business Operations painpointsBusiness development17Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersCorporate on boardingNew message types or servicesNew CorrespondentsNew market expansionChanging landscape inpayments/securitiesM&ANew regional initiativesStandards upgradeChanginglandscapeMI introductionD EV ELO P MEN T
  • 18. Business Operations Services MapProcess Regulation Business Development• Messaging LandscapeAnalysis• Payments STP analysis• Securities Process analysis(CA, DVP, …)• Supply chain finance & BPO• Payment and CashManagement (9 course)• Securities and Funds (8courses)• Trade and Treasury (4courses)• Standards Release impactanalysis• CPSS/IOSCO assessment• SWIFTRef implementation• Introduction to financialsanctions• SWIFT Audit Guidelines• Corporate on-boardingservices• Business Intelligence services• Securities and Paymentslandscape analysisSWIFT African Regional Conference - May 2013• SWIFT for CorporatesSpecialist• Standards Release seminar• Message guidelines foroffshore RMB• Watch – analysing your data• N/A • N/A • N/AConsultingTrainingSupport
  • 19.  Clear recommendations toreduce the risk and relatedcost for corporate actions19Credit Suisse, SwitzerlandReview of Corporate Actions processing Technical Operations review ofCorporate Actions processing Recommendations to increaseautomation SWIFT traffic databenchmarking STaQs analysis Ongoing efforts to improveservice offering towardscustomers Benchmark sub-custodiansmessaging usage Reduce manual operations inthe CA area Adopt Best Market PracticeOur solutionYour challenges Your benefits“The SWIFT Consulting team did a great job. The collaboration was equally effective,efficient and pleasant. The agreed deliverables were completed even slightly beforetime and within budget”Ulrich Stritzke, Head Securities & Asset ServicingSWIFT African Regional Conference - May 2013
  • 20. Société GénéralePayments onboarding training program Objectives to train high numberof people met Back-office staff knowledgeableon basics of paymentsprocessing Focused learning Low cost of training peremployee Recurring programme Customized offering across theentirre group Merged 1 day course and one2-day-course into 2 days Delivery in groups of 15participants Recurring programme run withhigh frequencyOur SolutionYour challenges Your benefits High number of staff to betrained Big turnover and staffinternal evolution Little time available for staffon-the-job training andreadiness Knowledge required onComplex messaging flowsSWIFT African Regional Conference - May 2013
  • 21.  Decision making will bebased on real facts andfigures Unified x-departmentalreporting format Fast track access to gettinginsights Leverage product value21Global Multi-Regional BankBusiness Intelligence ServicesTop-down and phasedapproach Requirements analysis Definition of standardizedrecurring reporting Support the delivery of thestandardized reports Delivery of bespokecompetitive analysis insightsDevelop clearing services Identify the market to promoteexisting clearing services (e.g.EUR/USD) Identify the currencies that thebank should be able to clear fortheir customers X-selling of payments clearingto customers using custody andtrade finance services Get the right insights usingseveral sources (includingvalue analyser)Our solutionYour challenges Your benefitsSWIFT African Regional Conference - May 2013
  • 22. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services22
  • 23. Project painpointsImposed by new/existing Market Infrastructures23Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersFileAct and FIN Copy implementationImplementation of SWIFTNet BrowseNew RegulationTechnical Operations reportingCertification of systemsGovernanceSlow exceptionhandlingMissedcommitments/SLANew StandardsInternal AuditMA RK ET
  • 24. Project painpointsImposed by SWIFT24Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersNew SWIFT interface releaseNew SWIFT standards (MSTV)Migrations to HSM, VPN,…Technology obsolescenceSoftware fixesTechnology renewalStandards evolutionSecurityrequirementsSW I FT
  • 25. Project painpointsImposed by new/existing Market Infrastructures25Sender: BANKFRPPXXXMT 103Receiver: BANKCNSHXXX:20:652401:23B:CRED:32A:090903CNY500000,:50K:NIKA SPORTS INC:59:/98765M. CHANSHANGHAI:70:/INV/3012:71A:SHAChallenges TriggersMerger and AcquisitionsNew applicationsSite moveBIC/Name changesGovernance projectStrategy changesM&ANew Back OfficeapplicationRegulatory pressureIncreasedresiliencyY O U RSTRATEG Y
  • 26. Project Services MapMarket SWIFT Self-driven• FileAct implementation• MI deployment services• Integration with centralapplication• Calibration & best practiceadvice• Using the MT202 COV• T2S in 90 minutes• Customized material• Standards Release impactanalysis• Release upgrade assistance• System care packages• Project coordination (e.g HSMrenewal, CASMf migration..)• Standards release seminar• Alliance upgrade courses (e.g.Release 7)• Customized material (e.g.WAMZ RTGS course)• Site move• Mergers and Acquisition• SWIFT infrastructure change• Integration services (IPLA,Lite2, Alliance Integrator)SWIFT African Regional Conference - May 2013• Customer applications onswift.com• Alliance integration with IPLA• Customized material• Trend to recommend SWIFTpremium support by Marketinfrastructures.• Specific package for members• Proactive information sharing(Premium Suite)• Extended support• Capacity review• Throughput test analysis• Operational monitoringConsultingTrainingSupport
  • 27. 2-Day Customised trainingsessions. 2Deliveries in 4 days on-site. Same course delivered infrench and english. Private sessions coveringthe specific setup ofEcobank. Courses delivered as per thedates and location agreedupon by the customer.New payment infrastructure atgroup level. 4 currencies clearingprocess modified andunified. 4 Copy services deployed atgroup level 2 languagesEcobank, GhanaGroup-wide FIN Y-Copy implementationSWIFT African Regional Conference - May 2013Our solution Complete and accurateinformation provided to allservice users across thecontinentYour benefitsYour challenges
  • 28.  Safe and timely upgrade of thecommunity On-site solution of most urgentissues Attractive price for thecommunity28Central Bank of Ghana, GhanaCountry wide implementation of Alliance R7 Preparation and project plandone by SWIFT Experts Work sessions to increaseSWIFT knowledge ofbanking community SWIFT and Bank of Ghanaexperts will perform on-siteconsultancy and upgrades Recurring contract toimplement continuousimprovements Need for experts to perform asafe systems upgrade Time constraint to meetdeadlines set by SWIFT andCentral Bank Various levels of knowledgeand Technical Operationsexcellence Inconsistent application of bestoperations practices Raise the country-wide qualityof SWIFTOur solutionYour challenges Your benefitsSWIFT African Regional Conference - May 2013
  • 29.  Same contact persons atSWIFT for the whole project(> 2 years) Fully customized andefficient solution meeting alljurisdictions requirements Access to the right expert atthe right time29Lloyds Banking GroupCreation of a central payment hubTop-down and phased approach Requirement analysisworkshop Shortlisting of possible hubsolutions Detailed design anddocumentation of the chosenAlliance Access / AllianceIntegrator Solution Assistance with Technicalknow-how, integrationdevelopment and ProjectManagement Legacy of independentjurisdictions with own SWIFTinfrastructure and paymentsapplication. Push to centralize in order toreduce costs, business risk andleverage a centralized platform. Complex and multi-phase projectrequiring high end-to-endexpertise. Changing project teamsat customer Customized integration andcustomized SWIFT interfacecomponent required.Our solutionYour challenges Your benefits“Lloyds embarked on this ambitious project because it would enable us to significantly increase the TechnicalOperations efficiency of our payments infrastructure at the same time as improving our global riskmanagement. The successful collaboration between Lloyds Banking Group’s project team and SWIFTConsulting is already showing benefits in both of these areas.”Cameron Sinclair, LBG Senior Project ManagerSWIFT African Regional Conference - May 2013
  • 30. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services30
  • 31. SWIFT African Regional Conference - May 2013Consulting ServicesA unique offering around SWIFT’s core competences• Security• T2S• Compliance• Care Services• Integrationservices• InstallationservicesStrategicIndustry andinitiativesBusinessOperationsTechnical• Solution design• Operationalexcellence• Lite2• Landscape analysis• Business Intelligence• Governance• TCO• Business Continuity• Testing• Sanctions• Standards consulting• Operations consultingImplementation
  • 32. Licence to believe25 members andgrowing and 12years averageexperienceAccess to 1,500 +SWIFT specialistsStrong Partnernetwork8 0 0 + P R O J E C T S O V E R T H E L A S T 3 Y E A R S5 0 0 + C U S T O M E R S U S I N G S W I F T C O N S U LT I N G S E RV I C E SAV E R A G E S AT I S FA C T I O N R AT E A B O V E 4 . 5 / 5 . 0SWIFT African Regional Conference - May 2013
  • 33. Technical & interfaces related trainingUnderstanding SWIFTNet services and securityCustomer applications on swift.comIntroduction ImplementationOperating Alliance Access & EntryManaging Alliance Access & EntryOperating the RMAMessagingManaging Alliance GatewayDeploying Alliance AccessManaging Alliance Web PlatformConnectivityManaging PKI with BrowseOperating your HSMSecuritySWIFT audit guidelinesAlliance – disaster recoveryOptimising your Alliance resilienceOptimisationIntroduction to FINIntroduction to SWIFT connectivitySWIFT African Regional Conference - May 2013
  • 34. Support: How to solve issues together!A daily partnership: SWIFT support communityAvoid them!Health checkProactive infoDR testsFix them!Bring in theexperts!TroubleshootingOperational monitoringNamed contactsInfrastructure docsEscalationMonitoringSWIFT African Regional Conference - May 2013
  • 35. SWIFT African Regional Conference - May 2013OperationalaccountmanagementOnsitesupportMonitoringCall & problemmanagementReportingPreventiveOn request forblockingproblemsUnlimited phoneaccessNewslettersPremium PlusStandard Plus PremiumStandardManaged connectivityEmergency / consultancyOnline supportPhone upgradeConfigurationbrowserSupport package featuresIncident reporting on swift.com35Premium CustomHighlycustomisedBespokecontractsHealth checkTroubleshooting trainingBusiness Continuity testsOperational Monitoring toolService ManagerNamed contactCase reviewSupport analysisAvailabilityConnectivity andmessagingPhone alertingIncident andcrisis mgtSMS notificationPriority handlingmgt escalation
  • 36. Where did we provideservices in Africa in2012?ConsultingSupportTrainingSWIFT African Regional Conference - May 2013
  • 37. AgendaQ & ASummaryProject related pain pointsBusiness operations pain pointsTechnical operations pain pointsAbout SWIFT Services37
  • 38. What’s Your Challenge?Come talk to us while at ARCKurt Marc Dries ChristianRyelandt Buysse Watteyne HeusschenSWIFT African Regional Conference - May 2013