Cloud services - the democratization of IT

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  • 1. Cloud services:The democratization of IT
    Dr. L.A. Plugge, WTR
    January 26, 2010 - COMIT, Arnhem
  • 2. The Cloud is a representation of the Internet…
    SURF – ICT innovation by and for higher education and research
    The Opte Project Mapping the internet in a single day
    Januari 26, 2010
    2
  • 3. …that we are all connected to…
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    3
  • 4. …to enjoy an increasing number of Services…
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    4
  • 5. … provided by suppliers in the cloud.
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    5
  • 6. Hence the name:Cloud Services.Which ‘simply’ means:Delivering IT Capabilitythrough the cloud.
    SURF – ICT innovation by and for higher education and research
    It can be:
    • Software (SaaS)
    • 7. Platform (PaaS)
    • 8. Infrastructure (IaaS)
    Characteristics:
    Januari 26, 2010
    6
  • 11. Levels of IT Capability – simple to demand…
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    7
  • 12. …not so simple to deliver…
    SURF – ICT innovation by and for higher education and research
    Cisco Unified Service Delivery for IaaS
    Januari 26, 2010
    8
  • 13. Cloud services are interesting, because your own IT is:
    not really 24x7
    expensive
    time consuming
    rigid
    increasingly complex and brittle
    doesn’t meet increasing performance demands
    lacking sufficient expertise
    has difficulty keeping up with IT innovation
    not what the users expect
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    9
  • 14. Cloud Servicesis aParadigm ShiftCf. Production,Distribution,Provisioning of Electricity
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    10
  • 15. Towards market forces
    SURF – ICT innovation by and for higher education and research
    Production
    Distribution
    Provisioning
    Client
    Regional Monopoly (PZEM, PLEM, PEM, etc)
    Oxxio
    Electrabel
    Greenchoice
    Ned. EnergieMij.
    E-ON
    Dong Energy

    Tennet
    &
    Local
    ?
    Januari 26, 2010
    11
  • 16. Towards market forces
    SURF – ICT innovation by and for higher education and research
    Production
    Distribution
    Provisioning
    Client
    University IT centers
    Google
    Microsoft
    Yahoo
    Amazon
    Force.com
    Sun

    Internet
    SURFnet
    Local
    Private
    ?
    Januari 26, 2010
    12
  • 17. Cloud ServicesareDisruptive
    It’s easy to
    miss the boat
    Cf.
    Digital Equipment Corp
    SURF – ICT innovation by and for higher education and research
    Januari 26, 2010
    13
  • 18. SURF – ICT innovation by and for higher education and research
    14
    Digital Equipment CorpSuccessful in mini computers
    DEC PDP-12, 1969.
    Prijs $27,900.
    Applications:
    Psychology (o.a. Statistical analysis)
    Chemistry
    Patient monitoring
    Industrial tests
    En last but not least Zork.
    Januari 26, 2010
  • 19. SURF – ICT innovation by and for higher education and research
    15
    DEC’s PC effort didn’t catch on.It was based on mini users’ demands
    Januari 26, 2010
  • 20. Apple had a clean slatefrom Apple I to Apple II, etc.
    Januari 26, 2010
    16
    SURF – ICT innovation by and for higher education and research
    Apple I 1976
    $666.66
  • 21. DEC fell apart and was eaten
    Januari 26, 2010
    17
    SURF – ICT innovation by and for higher education and research
    Hewlett-Packard
    Compaq
  • 22. What is the CIO’s reaction to cloud services?
    Who is in control?
    Where are the servers doing the computing?
    Where are my data stored?
    How are my data managed?
    How is security organized?
    What happens when a service fails?
    What service levels can I choose from?
    What are the service limitations?
    How is continuity guaranteed?
    Januari 26, 2010
    18
    SURF – ICT innovation by and for higher education and research
    Cloud services are a big RISK!
  • 23. Cf. Drue Reeves response(Burton Group Data Center Strategies)
    Januari 26, 2010
    19
    SURF – ICT innovation by and for higher education and research
  • 24. My reponse
    Januari 26, 2010
    20
    SURF – ICT innovation by and for higher education and research

  • 25. Cloud services users are looking for
    Freedom to choose
    Low costs
    Functionality
    Accessibility
    Reasonably high reliability
    Reasonably assurance of security
    Januari 26, 2010
    21
    SURF – ICT innovation by and for higher education and research
    They care less about:
    • What platform is used
    • 26. What hardware is used
    • 27. How things are organized
    • 28. Etc.
  • Consider this
    Central facilities
    Student PC’s
    E-mail
    Calender
    Storage
    Collaboration software
    No synch
    No Chat
    We know what’s best
    Private facilities
    They have their own laptop
    They have their own account
    Choose
    Plenty
    Can get it anywhere
    Sync anything
    They use it all the time
    I decide (own risk)
    Januari 26, 2010
    22
    SURF – ICT innovation by and for higher education and research
  • 29. It is time to rethinkwhich services an educational institution should provide
    Januari 26, 2010
    23
    SURF – ICT innovation by and for higher education and research
    A postal office?
    An internet access provider?
    A computer dealer?
    A software dealer?
    In the 90’s
    many of these services were scarce.
    But not anymore!
  • 30. Sure, we can think of many other cloudsto keep the IT-department in control
    Januari 26, 2010
    24
    SURF – ICT innovation by and for higher education and research
    Public
    Cloud
    Internal
    Cloud
    Hybrid
    Cloud
    External
    Cloud
    Private
    Cloud
    Some X-cloud
    I didn’t think of
  • 31. But Cloud Services is mainlyabout letting some services and customers go!
    Januari 26, 2010
    25
    SURF – ICT innovation by and for higher education and research
    Cloud
    Services
    mission critical
    Outsource
    Make
    context
    core
    Partner
    Contract
    I will
    Help myself!
    supporting
  • 32. Prepare your IT organization:
    for a shift in focus
    Service production decreases;
    Service coordination increases;
    Information infrastructure importance increases;
    more flexible / agile IT.
    shift in expertise
    less development and production;
    more expertise on core business needs;
    more architectural (information integration) expertise;
    more market expertise.
    shift toward cooperation with peer institutions
    demand aggregation;
    IT (energy) cost reduction.
    Januari 26, 2010
    26
    SURF – ICT innovation by and for higher education and research
  • 33. Don’t underestimate these mammals
    Januari 26, 2010
    27
    SURF – ICT innovation by and for higher education and research
    Or you become obsolete
  • 34. Remember, they can choose with their feet!
    Januari 26, 2010
    28
    SURF – ICT innovation by and for higher education and research
  • 35. SURF – ICT innovation by and for higher education and research
    Leo Plugge
    plugge@surf.nl
    www.surf.nl/wtr
    Shoot!
    Januari 26, 2010
    29