Cloud services - the democratization of IT

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Cloud services - the democratization of IT

  1. 1. Cloud services:The democratization of IT<br />Dr. L.A. Plugge, WTR<br />January 26, 2010 - COMIT, Arnhem<br />
  2. 2. The Cloud is a representation of the Internet…<br />SURF – ICT innovation by and for higher education and research<br />The Opte Project Mapping the internet in a single day<br />Januari 26, 2010<br />2<br />
  3. 3. …that we are all connected to…<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />3<br />
  4. 4. …to enjoy an increasing number of Services…<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />4<br />
  5. 5. … provided by suppliers in the cloud.<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />5<br />
  6. 6. Hence the name:Cloud Services.Which ‘simply’ means:Delivering IT Capabilitythrough the cloud.<br />SURF – ICT innovation by and for higher education and research<br />It can be:<br /><ul><li> Software (SaaS)
  7. 7. Platform (PaaS)
  8. 8. Infrastructure (IaaS)</li></ul>Characteristics:<br /><ul><li> On demand
  9. 9. Scalable
  10. 10. Elastic</li></ul>Januari 26, 2010<br />6<br />
  11. 11. Levels of IT Capability – simple to demand…<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />7<br />
  12. 12. …not so simple to deliver…<br />SURF – ICT innovation by and for higher education and research<br />Cisco Unified Service Delivery for IaaS<br />Januari 26, 2010<br />8<br />
  13. 13. Cloud services are interesting, because your own IT is:<br />not really 24x7<br />expensive<br />time consuming<br />rigid<br />increasingly complex and brittle<br />doesn’t meet increasing performance demands<br />lacking sufficient expertise<br />has difficulty keeping up with IT innovation<br />not what the users expect<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />9<br />
  14. 14. Cloud Servicesis aParadigm ShiftCf. Production,Distribution,Provisioning of Electricity<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />10<br />
  15. 15. Towards market forces<br />SURF – ICT innovation by and for higher education and research<br />Production<br />Distribution<br />Provisioning<br />Client<br />Regional Monopoly (PZEM, PLEM, PEM, etc)<br />Oxxio<br />Electrabel<br />Greenchoice<br />Ned. EnergieMij.<br />E-ON<br />Dong Energy<br />…<br />Tennet<br />&<br />Local<br />?<br />Januari 26, 2010<br />11<br />
  16. 16. Towards market forces<br />SURF – ICT innovation by and for higher education and research<br />Production<br />Distribution<br />Provisioning<br />Client<br />University IT centers<br />Google<br />Microsoft<br />Yahoo<br />Amazon<br />Force.com<br />Sun<br />…<br />Internet<br />SURFnet<br />Local<br />Private<br />?<br />Januari 26, 2010<br />12<br />
  17. 17. Cloud ServicesareDisruptive<br />It’s easy to<br />miss the boat<br />Cf.<br />Digital Equipment Corp<br />SURF – ICT innovation by and for higher education and research<br />Januari 26, 2010<br />13<br />
  18. 18. SURF – ICT innovation by and for higher education and research<br />14<br />Digital Equipment CorpSuccessful in mini computers<br />DEC PDP-12, 1969.<br />Prijs $27,900. <br />Applications:<br />Psychology (o.a. Statistical analysis)<br />Chemistry<br />Patient monitoring<br />Industrial tests<br />En last but not least Zork.<br />Januari 26, 2010<br />
  19. 19. SURF – ICT innovation by and for higher education and research<br />15<br />DEC’s PC effort didn’t catch on.It was based on mini users’ demands<br />Januari 26, 2010<br />
  20. 20. Apple had a clean slatefrom Apple I to Apple II, etc.<br />Januari 26, 2010<br />16<br />SURF – ICT innovation by and for higher education and research<br />Apple I 1976<br />$666.66<br />
  21. 21. DEC fell apart and was eaten<br />Januari 26, 2010<br />17<br />SURF – ICT innovation by and for higher education and research<br />Hewlett-Packard<br />Compaq<br />
  22. 22. What is the CIO’s reaction to cloud services?<br />Who is in control?<br />Where are the servers doing the computing?<br />Where are my data stored?<br />How are my data managed?<br />How is security organized?<br />What happens when a service fails?<br />What service levels can I choose from?<br />What are the service limitations?<br />How is continuity guaranteed? <br />Januari 26, 2010<br />18<br />SURF – ICT innovation by and for higher education and research<br />Cloud services are a big RISK!<br />
  23. 23. Cf. Drue Reeves response(Burton Group Data Center Strategies)<br />Januari 26, 2010<br />19<br />SURF – ICT innovation by and for higher education and research<br />
  24. 24. My reponse<br />Januari 26, 2010<br />20<br />SURF – ICT innovation by and for higher education and research<br />≠<br />
  25. 25. Cloud services users are looking for<br />Freedom to choose<br />Low costs<br />Functionality<br />Accessibility<br />Reasonably high reliability<br />Reasonably assurance of security<br />Januari 26, 2010<br />21<br />SURF – ICT innovation by and for higher education and research<br />They care less about:<br /><ul><li>What platform is used
  26. 26. What hardware is used
  27. 27. How things are organized
  28. 28. Etc.</li></li></ul><li>Consider this<br />Central facilities<br />Student PC’s<br />E-mail<br />Calender<br />Storage<br />Collaboration software<br />No synch<br />No Chat<br />We know what’s best<br />Private facilities<br />They have their own laptop<br />They have their own account<br />Choose<br />Plenty<br />Can get it anywhere<br />Sync anything<br />They use it all the time<br />I decide (own risk)<br />Januari 26, 2010<br />22<br />SURF – ICT innovation by and for higher education and research<br />
  29. 29. It is time to rethinkwhich services an educational institution should provide<br />Januari 26, 2010<br />23<br />SURF – ICT innovation by and for higher education and research<br />A postal office?<br />An internet access provider?<br />A computer dealer?<br />A software dealer?<br />In the 90’s <br />many of these services were scarce.<br />But not anymore!<br />
  30. 30. Sure, we can think of many other cloudsto keep the IT-department in control<br />Januari 26, 2010<br />24<br />SURF – ICT innovation by and for higher education and research<br />Public<br />Cloud<br />Internal<br />Cloud<br />Hybrid<br />Cloud<br />External<br />Cloud<br />Private<br />Cloud<br />Some X-cloud<br />I didn’t think of<br />
  31. 31. But Cloud Services is mainlyabout letting some services and customers go!<br />Januari 26, 2010<br />25<br />SURF – ICT innovation by and for higher education and research<br />Cloud<br />Services<br />mission critical<br />Outsource<br />Make<br />context<br />core<br />Partner<br />Contract<br />I will<br />Help myself!<br />supporting<br />
  32. 32. Prepare your IT organization:<br />for a shift in focus<br />Service production decreases;<br />Service coordination increases;<br />Information infrastructure importance increases;<br />more flexible / agile IT.<br />shift in expertise<br />less development and production;<br />more expertise on core business needs;<br />more architectural (information integration) expertise;<br />more market expertise.<br />shift toward cooperation with peer institutions<br />demand aggregation;<br />IT (energy) cost reduction.<br />Januari 26, 2010<br />26<br />SURF – ICT innovation by and for higher education and research<br />
  33. 33. Don’t underestimate these mammals<br />Januari 26, 2010<br />27<br />SURF – ICT innovation by and for higher education and research<br />Or you become obsolete<br />
  34. 34. Remember, they can choose with their feet!<br />Januari 26, 2010<br />28<br />SURF – ICT innovation by and for higher education and research<br />
  35. 35. SURF – ICT innovation by and for higher education and research<br />Leo Plugge<br />plugge@surf.nl<br />www.surf.nl/wtr<br />Shoot!<br />Januari 26, 2010<br />29<br />

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