Your SlideShare is downloading. ×
0
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Comparing "Humane" in European & North American Contexts
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Comparing "Humane" in European & North American Contexts

245

Published on

Adaptive Work Systems: A Perspective on the Evolution of Socio-Technical Systems in Today's World presentation given by Stu Winby at 2012 STS Roundtable Conference in Canterbury, UK

Adaptive Work Systems: A Perspective on the Evolution of Socio-Technical Systems in Today's World presentation given by Stu Winby at 2012 STS Roundtable Conference in Canterbury, UK

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
245
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. 1Confidential and Proprietary, © 2011 Innovation-Point.Comparing “Humane” in European & North American ContextsAdaptive Work Systems: A Perspective on the Evolution of Socio-Technical Systemsin Today’s WorldSTS/RT Canterbury Showcase SymposiumCanterbury, UKStu WinbyPalo Alto – Silicon Valley, USASeptember 14, 2012
  • 2. 2Confidential and Proprietary, © 2011 Innovation-Point.ComplexityRun away complexity
  • 3. 3Confidential and Proprietary, © 2011 Innovation-Point.Increasing complexity driving interactionTechnology lead and social system lag
  • 4. 4Confidential and Proprietary, © 2011 Innovation-Point.Skilled Work, Without the Worker – New York Times, August 2012
  • 5. 5Confidential and Proprietary, © 2011 Innovation-Point.The Evolution of work systemsPrinciples1950 2012Dominant Performance Driver: Cost and Quality Dominant Performance Driver: Agility and SpeedIncreasing uncertainty and rate of change / increased complexityReduced communication and transactions costs to marketsReduced coordination costs and iteration costsFocus of Work: Optimization Exploitation: Efficiency and costreduction On-going refinement of currentknowledge Prescriptive processes /standardizedpractices Accomplishment by measured steps Documented, measured, refined ,repeatedWork Organization Hierarchy Work Unit and TeamsFocus of Work: Adaptive Exploitation: Innovation and adaption From current knowledge stage to the next Begins with no single solution or process Explores and selects best (fitness tests) Anticipatory, experimentation, and speedWork Organization Networks Team Nodes and EnsembleEarlyOptimization work systemEmergingAdaptive work systemDrives….- On-going problem solving- Shifting interactions andinformation processingbetween people- Networks of informationprocessors- Balanced Ambidextrous Model
  • 6. 6Confidential and Proprietary, © 2011 Innovation-Point.Small Guild based Production – Craft Production SystemAssembly Line Production – Global economic model / FirmSmall Batch Production – Flexible Specialization System / STSOptimized “lean” Production – Toyoda Production SystemNet Work Production - Adaptive Work System / Evolved STSSocial Production – Web-based knowledge tools for productionWork Transformation PhasesEvolution of work system models
  • 7. 7Confidential and Proprietary, © 2011 Innovation-Point.THE EVOLUTION OF SOCIO-TECHNICAL SYSTEMS – V4.0SOCIO-TECHNICAL SYSTEMS – Past1. Focus on optimization (predictability)2. Joint optimization – Best FIT3. Structure and Process (Hierarchy and technical system)4. Technical Systems5. Routine / non routine work productionsystems6. Variance control7. Hierarchy8. Self-managing teams9. Governance by control and Prevention10. Change ManagementSOCIO-TECHNICAL SYSTEMS – future1. Focus on adaptation (uncertainty)2. FIT for the future and FIT for people3. People and interactions (Networks and informationprocessing)4. Information Processing5. Deliberations organized as productionsystem6. Empirical control (Retrospective sense making and learning)7. Hierarchy and Networks (Ambidextrous Organization)8. Self-organizing ensembles9. Governance that is Dynamic andEnabling10. Transformational Design – “Changing how wechange” depends on our capacity to adapt.
  • 8. 8Confidential and Proprietary, © 2011 Innovation-Point.STORYTelling
  • 9. 9Confidential and Proprietary, © 2011 Innovation-Point.CaseAdaptive Design – Fairview Medical GroupDescriptionCurrent health care reform initiatives (reduced costs,improved clinical outcomes, and better patient experience)require transformational change of the entire provider system.A key first step is to transform primary care into a “medicalhome” model. This required discontinuous change of theexisting clinic system.MethodologyProject started with care model innovation for two clinics aslead prototypes. An adaptive design methodology was used.42 clinics then went through a design process using theadaptive work system model. A work Innovation Networkmodel for rapid diffusion was then employed.Results42 clinics certified by the state as medical homes in 10 months.Competitors achieved on average less than 6 in the sameamount of time.
  • 10. OVERVIEW
  • 11. 11Confidential and Proprietary, © 2011 Innovation-Point.Think DifferentThink different……. about organizations!
  • 12. 12Confidential and Proprietary, © 2011 Innovation-Point.Functional FrameworkAdaptive Work System – Functional View
  • 13. 13Confidential and Proprietary, © 2011 Innovation-Point.Organization FrameworkAdaptive Work System – Platform and ApplicationsBiz ModelDesignPlatformApplications(work-system Design)STS - WorkDesignTransformDesignProductDesignServiceDesignExperienceDesignOrgDesign
  • 14. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.Five Business ObjectivesPerformance is driven by five business objectives1. Continuous innovation2. Strategic and organizational adaptability3. Socio-technical optimization4. Improved time to value5. Reliable results – constantly adapting to meet a goal (on-time/ quality)
  • 15. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.Organization FrameworkAdaptive Work System – Platform and ApplicationsBiz ModelDesignPlatformApplications(work-system Design)STS - WorkDesignTransformDesignProductDesignServiceDesignExperienceDesignOrgDesign
  • 16. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.ProductionRunsNodes and DeliberationsFinalDeliverableInputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs123456789101112IntegrationTeamDecision AcceleratorA Network in Action
  • 17. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.ProductionRunsNodes and DeliberationsFinalDeliverableInputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –Inputs –– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs– Outputs123456789101112IntegrationTeamDecision AcceleratorA Network in ActionThe new STS is an Innovation Capability is about “SocialProduction”The new STS“ co-locates” social production, networks andprovide the opportunity for distributed and coordinated socialproduction
  • 18. 18Confidential and Proprietary, © 2011 Innovation-Point.
  • 19. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.ProcessesDesign EnvironmentProduction RoomIdeation – Deep DiveVirtual DesignDecision AcceleratorKnowledge Center, Wall, TowersGreen Room
  • 20. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.ProcessesDesign EnvironmentProduction RoomIdeation – Deep DiveVirtual DesignDecision AcceleratorKnowledge Center, Wall, TowersGreen RoomThis is the new Socio-technical factory
  • 21. 21Confidential and Proprietary, © 2011 Innovation-Point.Organization FrameworkAdaptive Work System – Platform and ApplicationsBiz ModelDesignPlatformApplications(work-system Design)STS - WorkDesignTransformDesignProductDesignServiceDesignExperienceDesignOrgDesign
  • 22. 22Confidential and Proprietary, © 2011 Innovation-Point.Adaptive work unitsHigh interaction: exploring and testing new models
  • 23. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.Empirical Process ControlFMG CaseWork Tasks /Iteration PlanIncrement ofFunctionalityReflectionIterationTechnical systemvariance controlSocial systemvariance controlIteration Planning (compared to project Plans)- Iterative- Time-boxed- Feature-based- IncrementalSteady – State #1RequirementsClinic “Iteration” Plan 30 Day iterations and reviews/90 day (3 iterations) for completionof steady state one.Outputs go into the bank
  • 24. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.IterativeDeliveryMobilizeNetworkWork SystemDesignSteady –StateCloseIterative Delivery (30 Days)IterationPlanningDesign /DevelopReview& Adapt1 – NIterationsDelivery FrameworkRapid iteration, re-configurability, and delivering value
  • 25. 25Confidential and Proprietary, © 2011 Innovation-Point.Adaptive work unitsHigh interaction: exploring and testing new modelsFrom self managing teams with supervisors to Self Organizing ensembles with servantleaders
  • 26. Confidential and Proprietary, © 2011 Innovation-Point. All rights reserved. Not to Reproduce or Distribute without author’s permission.Horizon 1Strategic FrameworkHorizon Planning and Ambidextrous Work Organizationcurrent businesses(generate today’s cash flow)Portfolio Management:Growth initiativesToday revenue growth +tomorrow’s cash flowPortfolio Management: Growthoptions on futureHorizon 3Horizon 2Optimization FocusInnovation/Design FocusInnovation / Design FocusDominant Design(Standard)Optimization / Execution focus Design / Innovation Focus (adaptive work)MOBILIZE ACT ADAPTNetworksNetworksHierarchyOPTIMIIZEDIFFUSEOptimization Accelerator Decision Accelerator Adaptive Project Design TeamsScale & leverageAccelerator
  • 27. “We shall not cease from explorationAnd the end of all our exploringWill be to arrive where we startedAnd to know the place for the first time.”T. S ElliotLittle Gidding

×