From Development Team to Development Stream: Innovating STSTheory and Practice for new “Adaptive           Work Systems”  ...
Session Objectives• Share the journey of the STS Roundtable’s discovery process  which illustrates how a virtual community...
DISCOVERY PURPOSESTS has matured and while it once was a technology that very effectively solvedspecific workplace problem...
STSRT DISCOVERY ROADMAP    2004             2005            2006            2007              2008            2009        ...
STS - Innovation across the Lifecycle                                                Presented in Chicago, May 2005 by Stu...
STS Organization Design S-Curves                                           S Curve 3                                      ...
The Discovery Process                  STS Values                  and Design                  Principles                 ...
Team Descriptions                           •   Design Intent: To discover the impact of virtuality on deliberations acros...
voss• Design Intent: To discover the impact of virtuality on  deliberations across the R & D continuum• Approach: Research...
Adaptive Enterprise• Design Intent: Humane enterprise design in an  increasingly turbulent and connected world• Approach: ...
Adaptive Work Systems• Design Intent: To develop the next generation STS  Model• Approach: Action Research - Co-creation, ...
Voice of the Worker• Design Intent: discussions have been an attempt  to define a clear focus for engaging meaningful  voi...
STS Writing Roundtable• Purposes: Support writing that advances STS  theory and practice; encourage dissemination of  writ...
ExerciseDirections: At your table, please discuss andcapture your discussion on a flip chart or two,put up on map and be r...
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Discovery Team Plenary - STSRT Canterbury 2012 Conference

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Discovery Team Plenary - STSRT Canterbury 2012 Conference

  1. 1. From Development Team to Development Stream: Innovating STSTheory and Practice for new “Adaptive Work Systems” Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  2. 2. Session Objectives• Share the journey of the STS Roundtable’s discovery process which illustrates how a virtual community of practitioners and academics are reaching out from our past of action research and collaborating in a self- managed way to discover STS today• Engage with the community to consider how we might widen our Discovery Stream to co-create the development of theory and practice for global impact Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  3. 3. DISCOVERY PURPOSESTS has matured and while it once was a technology that very effectively solvedspecific workplace problems of the 60’s, 70’s and 80’s, work has become increasinglyglobal, virtual, and dynamic, requiring us to reassess STS. We believe STS is relevanttoday and for the future based on the robustness of the theoretical framework firstformulated in the 1960’s. Our purpose is to discover a new conception of market needand the application technology to address this new need.For STS to survive as a viable philosophy, concept, and contribution to the world ofwork, it must undergo a discontinuous change. Our collective role is to preserve thecore values and principles of STS and discover through re-invention the new STStechnologies that provide value. We are striving to produce: An evolving way of thinking about enabling “humane” organizations and model their new design features A set of principles for designing organizations to meet the challenges in the current market place A design process for applying the above principles in our practice as organization consultants Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  4. 4. STSRT DISCOVERY ROADMAP 2004 2005 2006 2007 2008 2009 2010 2011 2012Scottsdale RT Chicago RT & Portland RT Ottawa RT Memphis RT Chicago RT MAY DT SEPTEMBER RT SEPTEMBER RT SEPTEMBER RT Montreal RT New Hampshire Vancouver New Orleans CANTEBURY, UKRenewal of STS The STS The STS The STS The STS The Discovery The STS The objective The objective our Reinvention Community Community Community Community Team met face- Community is to have the is to haveIntellectual Began refined the applied the applied the began to to-face for the added to the STS ongoing spirit of Reinvention Discovery Discovery iterate a 1st time as a next horizon Community collaboration inquiry: Jim Taylor & Framework Framework Framework future team outside of STS participate in of the STS Stu Winby & to two case to two case concept of an the annual thinking, the R&D Community in What does framed the Reinvention studies studies & innovative meeting (a affirming the work of the a Discovery an STS STS S-Curve Roadmap to presented to deepened its and adaptive commitment of complexity of Discovery Process ofapproach to challenge in address demonstrate understanding organization. 3 days) to new Team during action design look Chicago. identified 21st new design of future synthesize our organizational the session to research like in the century approaches. direction. learnings to forms. further the throughout the21st century? organizational date regarding development year. obstacles the future of of new STSAttended by STS. thinking.two dozen Using aSTS The The The The The process Thestalwarts Reinvention Reinvention Discovery Discovery Discovery developed by Discovery Group Group was Team grew Team Team grew Stu Winby, the Team [McGee, renamed the with the expanded again with team created a expanded Ordowich, Discovery addition of with one more two more prototype of a with Joe Painter, and Team & two more member – members – new design Norton Winby] expanded to members – Maupin & Laliberte & model [AEM] formed three more Austrom & carried out McDermott including a coming out of members – Mohr interim work & carried out new iteration Montreal. Bateman, – e.g. Bell interim work of values and Merck & Helicopter – e.g. STS design Posey Case webinar Webinars & principles as planned for a well as a new Healthcare design process. Solutions The Discovery Lab Team added participants for this event – Don DeGuerre & Mary Winby Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  5. 5. STS - Innovation across the Lifecycle Presented in Chicago, May 2005 by Stu Winby and Jim Taylor Discontinuous Discontinuous Innovation Innovation and  Dominant Design change (Industry Standard) Re-invention Product Innovation Mature STS 2000  - 2004 STS todayNumber of Innovations STS 1990s STS 1980s  Established Process Innovation STS 1970s STS 1950s – 60’s  Emerging SeedThe Chicago 2005 Roundtable dialogue confirmed the need for innovation andchange to renew the practice of STS. Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  6. 6. STS Organization Design S-Curves S Curve 3 S Curve 2 Adaptive Enterprise/Work System Design S Curve 1 Re-engineering High Performance • Demand-centric, self-designing work Trist, Work Systems systems Emery, • Transorganizational boundaries: multi- Davis • Next generation workplace directional communication, trust, restructuring integration, coordination, linkages, • Socio-technical cooperation, collaboration, cross-boundary • Associated with new levels, function and culture, systems, new plant technology interdependency, connectivity and start-up, open • Large group intervention improvisation systems experience • Networks • Participative Democracy • Etc • Alliances (developed with STSRT community 2005)PAVA 1983 (adapted by Austrom and Tenkasi for VOSS 2011) STSv1.0 STS v2.0 STS v3.0 Routine work in a single Non-routine knowledge work in Virtual, non-routine work – e.g., R&D organization – e.g., coal mines, single organizations – e.g., white consortia, complex supply chains factories, oil refineries collar office work, professional • Individual performers and work • Work groups with pooled services firm, NPD and R&D groups distributed across multiple identity • Individual performers, locations and/or organizations • Unitary conversion process specialized expertise • Multiple, concurrent independent • Linear conversion sequence • Multiple, concurrent and interdependent conversion conversion processes processes • Nonlinear conversion flow • Nonlinear conversion flows Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  7. 7. The Discovery Process STS Values and Design Principles R&D Lab Future State The New STS principles Today’s Organizational & design process requirements for the adaptive STS 3.0 enterprise State-of-the-art management & organization science A Six Stage Continuum of the R&D Process R R D D D D 1 2 1 2 3 4PURE RESEARCH APPLIED EXPLORATORY ADVANCED START-UP (pilot SCALE-UPWORK (Open RESEARCH DEVELOPMENT DEVELOPMENT plants, beta (volume & costsProject) WORK (Semi- WORK (Semi- WORK (Semi- testing) DEVELOPMENT• Don’t know open Project) closed Project) closed Project) DEVELOPMENT WORK (Closed what we are • Don’t know • Know what • Know what WORK (Closed Project) looking for what i.e. end • Don’t know • Don’t know Project) • Know what• Don’t know state or how to achieve how in detail • Know what • Know how to how to carry objective it to achieve it • Know how to achieve it out research • Know how to achieve it operationally carry out conceptually research Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  8. 8. Team Descriptions • Design Intent: To discover the impact of virtuality on deliberations across the R & D continuum • Approach: Research - Case study methodology - 3 sites • Current: Analyzing results, continued research/survey, complete paper VOSS • Design Intent: Humane enterprise design in an increasingly turbulent and connected world • Approach: Co-creation, observation, action research • Current: Continued action research, cases, documentation Adaptive Enterprises • Design Intent: To develop the next generation STS Model • Approach: Action Research - Co-creation, case studies, deep dives • Current: Continued action research, cases, documentationAdaptive Work Systems • Design Intent: define a clear focus for the ongoing discussion in engaging meaningful voice for workers in organization and community design • Approach: Observation, case study, research & writing exchange, on-line dialogue & discussion, on the subject of direct and indirect worker voice Voice of the Worker • Current: Continued action research, cases, documentation • Design Intent: Support writing that advances STS theory and practice; encourage dissemination of writings • Approach: Quarterly tele-conferences about individual and group writing projects. Participation welcome at every stage of writing • Current: Several member projects discussed; upcoming discussion of work-in-progress on Writing Round Table expertise. Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  9. 9. voss• Design Intent: To discover the impact of virtuality on deliberations across the R & D continuum• Approach: Research - Case study methodology - 3 sites• Current: Analyzing results, continued research/survey, complete paper Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  10. 10. Adaptive Enterprise• Design Intent: Humane enterprise design in an increasingly turbulent and connected world• Approach: Co-creation, observation, action research• Current: Continued action research, cases, documentation Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  11. 11. Adaptive Work Systems• Design Intent: To develop the next generation STS Model• Approach: Action Research - Co-creation, case studies, deep dives• Current: Continued action research, cases, documentation Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  12. 12. Voice of the Worker• Design Intent: discussions have been an attempt to define a clear focus for engaging meaningful voice for workers, illuminating essential nature of worker involvement in designing work and enterprises for sustainable economies• Approach: On line discussion and sharing of team members writing and research on the subject of direct and indirect worker voice• Current: Continued action research, cases, documentation Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
  13. 13. STS Writing Roundtable• Purposes: Support writing that advances STS theory and practice; encourage dissemination of writings• Approach/methodology: Quarterly tele- conferences about current/proposed individual and group writing projects. Participation welcome at every stage of writing.• Current state: Several member projects discussed; upcoming discussion of work-in- progress on expertiseDeveloped by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, HelenMaupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey,Wim Springer, Stu Winby
  14. 14. ExerciseDirections: At your table, please discuss andcapture your discussion on a flip chart or two,put up on map and be ready to reengage withthe full group in 30 minutes. – What shared learning processes have you/others experienced with respect to the development of STS theory and practice? – How can you imagine joining in this stream to broaden and strengthen- co-create our STS theory and practice globally for the 21st Century? Developed by STS•RT Discovery Team: Kevin Boyle, Doug Austrom, Don DeGuerre, Nina Gregg, Bob Laliberte, Helen Maupin, Craig McGee, Betsy Merck, Bernard Mohr, Joe Norton, Max Ogden, Carolyn Ordowich, Bert Painter, Pam Posey, Wim Springer, Stu Winby
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