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Facebook strategy of a hotel
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Facebook strategy of a hotel


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  • Slide of the hotel with facebook but with just an account
  • A hotel exploiting Facebook in a productive waya. One more distribution channelb. Engage with customersc. Free personal data -> Use it in marketing strategiesd. Increase the visibility of the hotel and the hotel's homepage
  • Tabs -> Facebook "Website“, as I can remember we had said that there is not any added value to create a facebook “website”. It is ugly and not engaging or attractive.Contests with good prizes will almost always generate buzz
  • here I would highlight that it is really important to engage in the appropriate way
  • Transcript

    • 1. Facebook strategy of a hotel Case study: Hotel Rotes Wildschwein Carmen Brenner Ioannis Stavrakantonakis© INNSBRUCK Copyright 2012 STI
    • 2. Hotel 2.0 Facebook account Booking Engine otes- Wildschwein/321731534545050Homepage 2
    • 3. Hotel 2.0 +1 DIRECT bookingHomepage Facebook account channel Booking Engine CRM 3
    • 4. Facebook features• Facebook Ads (not free)• Facebook Widgets for the Web site (free)• Facebook Fan page (free)• Facebook Apps (free) 4
    • 5. Facebook Fan page + Apps Create your own App • Apps for Promotions • Apps for Lotteries/Competitions • Apps for Bookings (Check availability, Book) Use existing Apps • e.g. Apps for HTML (iframe) 5
    • 6. Facebook Fan page • Exploit the new timeline features – Founding year – Make available historical photos and past events • Eye-candies – Image/Video galleries • Take pictures during the events organized by the hotel • Upload and tag your customers in the photos • Friends of this person see the picture in their news feed • Events of the hotel • Competitions (could be organized with or without an app) – Run a photo contest of your local 6
    • 7. Engagement via Facebook Communicate with your costumers! • Send them vacation tips (What to do during your stay? etc.) • Post to their timelines with offers, reminders, discounts etc. – Friends of this person can see this (privacy: friends, friends of friends, public) This behavior gives you back two things • Hotel engages with the customers because the hotel team makes them feel important • Exploit the second level of friendship by triggering the attention of their 7
    • 8. Engagement via Facebook Requirements • Train the hotelier to understand the Facebook platform and how it really works in order to be able to exploit it in the most productive way • Facebook booking app 8
    • 9. References 1. Social Media Strategies for Hotels: media-strategies-for-hotels/ 2. 9