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Stc presentation 8-24-1

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  • 1. Moving from Technical Writing to Training Development
    Holly Harkness, Mirant Corporation
    Jack Massa, Guidance Communications
    Holly Mullins, Instructive Media
    1
  • 2. Our storiesSimilarities and differencesThree roles in trainingRecent trendsOverview of the professionResources
    2
  • 3. Similarities: Things you know, do, and use
    3
  • 4. 6 things you know
    Writing to inform and instruct
    User/student viewpoint
    Information development
    Visual communication
    Computer-user interface design
    Project team experience
    4
  • 5. 11 things you do
    5
    Interview
    Analyze need
    Define projects
    Design materials
    Chunk information
    Use graphics
    Write scenarios
    Write video scripts
    Write questions and answers
    Manage reviews
    Put materials online
  • 6. 9 tools you use
    PowerPoint
    Word
    Acrobat
    Camtasia
    SnagIt
    Captivate
    Flash
    Dreamweaver
    Content management systems
    6
  • 7. Differences: Instructional design/adult learning theory basics
    7
  • 8. At your next job interview…
    We also need the writer to create training materials for our products. Do you have experience with that?”
    a) Sure, I’ve done that lots of times. No problem
    b) The instructional materials I’ve written could easily be adapted to training. And I’m familiar with the principles of instructional design and adult learning. I believe I can do a really good job with that.
    c) Doh!, I don’t know anything about training!
    8
  • 9. Analysis first
    When confronted with a workplace learning challenge, do the analysis first.
    • What problem are you trying to solve?
    • 10. Is training the right answer?
    • 11. What kind of training is appropriate?
    9
  • 12. Is training even the right answer?
    10
  • 13. Everyone knows ADDIE
    Analysis – Problem analysis, audience analysis, task analysis
    Design – Selection of delivery methods, outline of learning events.
    Development – Writing of materials, programming (if e-learning), testing
    Implementation – Delivery of the learning solution
    Evaluation – Assessment of results and improvement
    11
  • 14. Jack’s favorite models
    50,000 Years of Instructional Design in a nutshell
    If this does not work, or if you want to be part of the latest education fad, change the order of the steps until you find a combination that works.
    - William Horton, Designing Web-Based Training, 2000
    12
  • 18. Jack’s favorite models
    Three Priorities for Effective Training:
    • Ensure that learners are highly motivated to learn.
    • 19. Guide learners to appropriate content.
    • 20. Provide meaningful and memorable learning experiences.
    - Michael Allen, Michael Allen’s Guide to E-Learning, 2001
    13
  • 21. Three training roles
    14
  • 22. 15
    Classroom materials
  • 23. Recipe for a training guide
    16
    1 user guide
    1 set of learning objectives
    Classroom exercises (to taste)
    Cut out all non-essentials from the user guide
    Add learning objectives
    Stir in exercises
    Bake and serve hot
  • 24. E-learning
    17
  • 25. What is e-learning?
    Instruction delivered on a computer by way of disk, Internet, or intranet
    Content relevant to learning objectives
    Uses methods such as examples and practice
    Builds new knowledge and skills
    Uses media to deliver the content
    Instructor-led (synchronous) or self-paced (asynchronous)
    - Clark and Mayer, e-Learning and the Science of Instruction 2008
    18
  • 26. Ease into asynchronous e-learning
    19
    Experiment with free development tools or trial versions.
  • 27. Publish e-learning
    20
    Intranet
    Content Management System (CMS)
    Learning Management System (LMS)
    Track student progress and scores
    Evaluate training success
    Get to know your LMS administrator!
  • 28. Presentation
    21
  • 29. Later in the interview…
    Oh, I forgot to mention: sometimes you’ll need to fill in and teach the courses. You okay with that?”
    a) Sure, I’ve done that lots of times. No problem.
    b) I’ve done presentations at team meetings. That’s an area where I’d like the chance to improve my skills.
    c) Imma scared!
    22
  • 30. Training delivery skills
    These are skills only come with training and – even more so – practice
    • Presentation skills
    • 31. Facilitation skills
    • 32. Move from “sage on the stage” to “guide on the side”
    • 33. Facilitate class interactions, discussions, exercises
    • 34. Dealing with uncooperative learners
    • 35. Online session “production” skills
    23
  • 36. Training delivery tools
    • PowerPoint – learn it inside out
    • 37. Virtual classroom platforms
    24
  • 38. Virtual Classroom Example - Elluminate
    25
  • 39. The training profession
    26
  • 40. 27
    History
  • 41. • Ongoing need at most organizations • New technology requires training • Baby boomer retirement rate
    28
  • 42. Corporate departments
    Training
    Professional Development
    Customer Support
    Information Support
    Human Resources
    Information Technology
    Operations
    29
    - Cennamo and Kalk, Real World Instructional Design 2005
    29
  • 43. Trends in the Training Industry
    30
  • 44. Times are changing
    31
    “Training”  Out
    “Workplace Learning”  In
  • 45. Trends to be aware of
    • Mobile learning
    • 46. Podcasts and video – custom made videos or just linking to YouTube
    • 47. Games-based learning, used both in the classroom and in e-learning applications
    • 48. Virtual Reality – “Second Life”
    • 49. Collaborative learning / crowd-sourcing / Learning portals
    32
  • 50. Trends - Generational Issues
    33
  • 53. Resources
    34
  • 54. Certifications
    ASTD - Two-Day Certificate Programs
    ASTD CPLP Certification
    Training Magazine instructionaldesigninstitute.com
    35
  • 55. Organizations
    STC Instructional Design & Learning SIG (IDL SIG)
    www.stcsig.org/idl/listserv.shtml
    American Society for Training and Development (ASTD)
    Local chapter – astdatlanta.org
    ISPI – International Society for Performance Improvement
    Local chapter – ispi-atlanta.org/
    E-Learning Guild elearningguild.com
    36
  • 56. Books
    e-Learning and the Science of Instruction - Clark and Mayer
    Writing Training Materials That Work- Foshay, Silber, and Stelnicki
    Michael Allen’s Guide to e-Learning- Michael Allen
    eLearning by Design- William Horton
    37
  • 57. Blogs
    Elearning post
    The Rapid eLearning Blog
    Other blog lists: Upside Learning Solutions blog July 2010 (Top 47 eLearning & Workplace Learning Blogs)
    38
  • 58. University programs
    University of Georgia,Instructional Design and Development, Masters Program
    Learning, Design, and Technology (LDT) Ph.D. Program
    Georgia State: new programMaster of Science (M.S.) degree in Instructional Design and Technology
    Boise State University online Masters Degree Program in Instructional and Performance Technology
    39
  • 59. Social networking
    Thursdays 11:30-1pm and 8:30-10pm
    Other Twitter tags
    #elearning#ispi
    #training #astd
    LinkedIn groups
    ASTD
    Learning, Education and Training Professionals
    Training Content Development
    40
  • 60. Questions and comments
    Contact us:
    Holly Harknessholly.harkness@mirant.com
    Jack Massajack@guidancecom.com
    Holly Mullinshollykmullins@gmail.com
    41

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