Project Management:
Setting Expectations and Keeping
          Clients Happy

         Kathleen Baine
    Oak Tree Writing...
Project Management
 How to use project management to set
 expectations
 How to manage your technical writing
 project
 Exa...
Setting Expectations
 For the client (your manager, your
 client)
 Who does what, when, in what time
 frame, and how
 Expe...
How to Manage Your Project
 Interview the stakeholders
 Write a detailed documentation project plan
 Get sign-off by stake...
The Documentation
Project Plan
 Title and creation and update dates
 Author
 Table of contents
 Type of publication(s)
 Ob...
The Documentation
Project Plan
 Users of the publication
 Frequency of the publication
 Number of copies
 Production detai...
The Documentation
Project Plan
 Distribution method
 Storage of the documentation
 Contacts: reviewers, stakeholders, SMEs...
The Documentation
Project Plan
 The Table of Contents
 The Development Schedule
 Training and Communications
 Schedules
If you want these slides…
 Send email to K1310B@aol.com

 Kathleen Baine 770-265-0751
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Fwdcurrentspresentations

  1. 1. Project Management: Setting Expectations and Keeping Clients Happy Kathleen Baine Oak Tree Writing Services
  2. 2. Project Management How to use project management to set expectations How to manage your technical writing project Examples of project plans will be presented. Tools for project management will be presented.
  3. 3. Setting Expectations For the client (your manager, your client) Who does what, when, in what time frame, and how Expected results
  4. 4. How to Manage Your Project Interview the stakeholders Write a detailed documentation project plan Get sign-off by stakeholders and contributors Begin the project Revisit the documentation project plan Update the documentation project plan and get another sign-off. At project end, document the results as compared to the plan
  5. 5. The Documentation Project Plan Title and creation and update dates Author Table of contents Type of publication(s) Objectives of the publication Description of the publication
  6. 6. The Documentation Project Plan Users of the publication Frequency of the publication Number of copies Production details Related projects affecting this project Other factors affecting this project
  7. 7. The Documentation Project Plan Distribution method Storage of the documentation Contacts: reviewers, stakeholders, SMEs Publishing software to use File names to use Format and style of the document
  8. 8. The Documentation Project Plan The Table of Contents The Development Schedule Training and Communications Schedules
  9. 9. If you want these slides… Send email to K1310B@aol.com Kathleen Baine 770-265-0751
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