FACT SHEET TO HELP NEWCOMERS IN CHRISTCHURCH             AFFECTED BY THE EARTHQUAKEIn stressful situations new migrants an...
ADDITIONAL INFORMATIONESSENTIAL CONTACTSPublic telephones across the city are free for local, national, and mobiletelephon...
   Residents are advised to conserve water. Do not shower, take baths, or          flush your toilet.         Boil drink...
The service is staffed by registered nurses who will assess your health needs, andgive information and advice to help you ...
earthquake you may need to re-estimate your income to adjust the amount ofchild support you pay.Housing New Zealand – If y...
Business helpline - Information for business owners call 0800 42 49 46VISITORS TO CHRISTCHURCHAny visitors to Christchurch...
Upcoming SlideShare
Loading in...5
×

Immigration New Zealand Earthquake Advice for Migrants

1,208
-1

Published on

Published in: Real Estate
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,208
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Immigration New Zealand Earthquake Advice for Migrants

  1. 1. FACT SHEET TO HELP NEWCOMERS IN CHRISTCHURCH AFFECTED BY THE EARTHQUAKEIn stressful situations new migrants and other newcomers can find it really hard -they may not have the friends or family support that most of us automaticallyturn to.This fact sheet tells you about services and support available in Christchurch torecover from the Canterbury earthquake. Please call the following number if youneed urgent support. The central Government Earthquake Help Line number is 0800 779 997Settlement Support New Zealand can provide additional support for people whohave recently moved to Christchurch and who are unsure where to go or who tospeak with.IF YOU ARE A RECENT MIGRANT OR NEWLY ARRIVED IN CHRISTCHURCH ANDNEED SUPPORT AFTER THE EARTHQUAKE YOU CAN CALL SETTLEMENT SUPPORTNEW ZEALAND FREE ON: 0800 776948 (0800 SSNZ4U) BETWEEN 7.00am -10.00pm OR EMAIL settlementinformation@dol.govt.nzYOU ARE NOT ALONE AT THIS TIME.WE WILL PROVIDE YOU WITH SUPPORT, ADVICE, AND LINK YOU TO SERVICESTHAT YOU NEED. WE CAN ALSO GET HELP IN YOUR LANGUAGE IF YOU WANT IT. 1
  2. 2. ADDITIONAL INFORMATIONESSENTIAL CONTACTSPublic telephones across the city are free for local, national, and mobiletelephone calls.Call 111 in the case of an emergency.Call Earthquake Government Help Line - 0800 779 997 for informationabout all government services and support.Missing persons: Please call 0800 733 276 (0800 RED CROSS) if you are concerned about the wellbeing of friends and relatives in Christchurch. There is also a website to register missing or found people: http://christchurch-2011.person-finder.appspot.com People outside of New Zealand can call +64 7 8502199Call the Earthquake Commission (EQC) - 0800 326 243 (0800 DAMAGE)for information on EQC’s insurance cover, cleaning up and making a claim.Call Christchurch City Council customer services - 03 941 8999 forassessment of major structural damage to your home or business premises or forhelp with essential council services such as water supply or sewage disposal.CIVIL DEFENCE ADVICE FOR RESIDENTSFor regular updates contact: www.canterburyearthquake.org.nz  Expect aftershocks. Each time you feel one, drop, cover, and hold on.  Help those around you if you can and look after neighbours friends and family.  Only go to the hospital if absolutely essential. For other injuries, contact your nearest after hours medical centre.People are asked to avoid all non-essential travel. We recommend thatpeople stay home, no work or school for 3 days following the earthquake andplease keep travel to absolute minimum.WATERDamage to the water supply system means there will not be enough water to meetdemand in the coming days.  If it rains, residents are asked to collect water in buckets if possible. 2
  3. 3.  Residents are advised to conserve water. Do not shower, take baths, or flush your toilet.  Boil drinking water for three minutes.  Portable toilets will be available – however this may take some time.Drinking water is available from these primary schools by 11am:  Redcliffs  Phillipstown  South New Brighton  Shirley  Wainoni  Lyttelton Main Please bring your own containers to fill up.LISTEN TO THE RADIO FOR ADVICE, INFORMATION AND REGULARUPDATES.WELFARE CENTRESThe following centres are for those that need urgent emergency assistancefollowing the Canterbury earthquake. They can supply you with blankets, food,and sanitation.  Pioneer Stadium. 75 Lyttelton Street, Spreydon A map is available from here: View Map  Cowles Stadium. 210 -220 Pages Road, Wainoni A map is available from here: View Map  Burnside High School, 151 Greers Road, Burnside A map is available from here: View Map  Civil Defence will attempt to open more centres throughout the day.ACCOMMODATION  Burnside School,  Papanui High School,  Lyttelton Recreation Centre,  Brooklands Community Centre,  Akaroa Senior School is open.HOSPITALS AND MEDICAL CENTRESHEALTHLINE (24 HOURS): 0800 611 116 3
  4. 4. The service is staffed by registered nurses who will assess your health needs, andgive information and advice to help you decide on the best level of care.Medical resources are being deployed and activated to manage the number ofinjured.Christchurch hospital is operational. DO NOT GO to A & E (accident andemergency) at the hospital unless absolutely essential.For other injuries, contact your nearest after hours medical centre.The 24 hour surgery on Bealey Avenue is open.Emergency triage centres for the injured are operating at Latimer Square,Canterbury University and the Sanitarium Building in Papanui.Hospitals in other areas are prepared to receive patients if required.GOVERNMENT DEPARTMENTSDepartment of Labour – If you have questions about your employment andhow it’s been impacted by earthquake events you can get information atwww.dol.govt.nz. If you have specific questions about expectations of you, youremployer, or an employment issue you can call 0800 209 020.Immigration NZ - Immigration New Zealand’s (INZ’s) visa processing centre inCrystal Plaza in Cathedral Square is closed until further notice following Tuesday’searthquake. People whose visas are about to expire should call the INZ contactcentre (0508 55 88 55) for advice as to where to send their applications. Peoplewhose passports are being held by INZ in Christchurch pending extension of avisitor visa or other visa and who now wish to leave New Zealand should call thecontact centre.SSNZ (Settlement Support New Zealand) - If you are a recent migrant ornewly arrived in Christchurch and need support after the Earthquake you can callSettlement Support New Zealand FREE on: 0800 776948 (0800 SSNZ4U)between 7.00am-10.00pm or email settlementinformation@dol.govt.nz. We willprovide you with support, advice, and link you to services that you need. We canalso get help in your language if you want it.Working for Families - If your income has dropped and you have children, youmay want to check if you qualify for Working for Families payments. Working forFamilies includes tax credits, an accommodation supplement and childcareassistance.To find out more, go to www.workingforfamilies.govt.nz, or call 0800 227 773 formore about tax credits, or 0800 774 004 for more on the accommodationsupplement and childcare assistance.Inland Revenue - If you have trouble making child support payments please callInland Revenue on 0800 221 221. If your income has changed because of the 4
  5. 5. earthquake you may need to re-estimate your income to adjust the amount ofchild support you pay.Housing New Zealand – If you are a Housing New Zealand tenant and you haveany concerns at all, you can call Housing New Zealand anytime on 0800 801 601or you can call into either the Linwood or Papanui Neighbourhood Units.If you are not a Housing New Zealand tenant and need assistance with temporaryhousing, phone the Government helpline on 0800 779 997.ACC - If you have any questions regarding current injury claims you may havewith ACC, please contact us on 0800 101 996.Education – The Ministry of Education has a helpline that will be available until8:00pm - Phone 0800 225 580. Updates are also available from their website:http://www.minedu.govt.nz/.OTHER SERVICESCounselling and Support – If you need support or counselling services, you cancall Right Service Right Time on 0800 777 846.Refugee Services Aotearoa – If you need to contact Refugee Services you cancall the Christchurch Office, which is operational, on 03 3390483. If no oneanswers, you can leave a message and someone will respond to your call as soonas possible.Postal services - Mail and courier deliveries are suspended for at least two daysfor the Christchurch metropolitan area but other areas serviced by theChristchurch mail centre will also be affected. The mail centres closure will affectmail deliveries to other parts of the South Island while alternative sortingarrangements are made. PostShops are closed for staff to attend to their familiesand for buildings to be checked for damage. Damage has been reported in severalPostShops. Check for updates www.nzpost.co.nz.Phone services - Power has been cut to cell sites so many mobile phone usersare without coverage. Do not overload phone lines with non-essential calls. CivilDefence is asking for the public to keep cellphone use to a minimum, especiallyvoice and data. If you must use your cellphone, text. Christchurchs 111 servicehas been diverted to Wellington, but network damage, overloading and powerblackouts could affect connections. Telecom says payphones in the Christchurcharea will be free to use.Roading - The NZ Transport Agency has closed Lyttelton Tunnel. Damage andrubble have closed many roads in the city. NZTA asks motorists to make essentialtrips only. State highways are open but the Chaneys on-ramp to State Highway 1north of Christchurch is closed.Plunket - Plunket New Zealand says Christchurch families concerned about theirchilds health or wellbeing should call 0800 933 922. 5
  6. 6. Business helpline - Information for business owners call 0800 42 49 46VISITORS TO CHRISTCHURCHAny visitors to Christchurch who want to leave the city should make their way tocollection points at the Burnside High School welfare centre, corner of MemorialAvenue and Greers Road or the welfare centre at North Hagley Park.You can also call Christchurch International Airport - 0800 568 369 forinformation about travel, tourism and accommodation. 6

×