Workshop H: Lesley Allport, Conflict Management Plus
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Workshop H: Lesley Allport, Conflict Management Plus

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Presentation on getting a return on your investent, by Lesley Allport, Conflict Management Plus, at CMP's 'Aiming for excellence' conference, 5 December 2008, London.

Presentation on getting a return on your investent, by Lesley Allport, Conflict Management Plus, at CMP's 'Aiming for excellence' conference, 5 December 2008, London.

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  • The aims of this workshop are to: Give participants more detail about AME Encourage critical discussion about AME Encourage participants to think about how they could utilise AME Reflect on what the risks / hurdles to AME are Explain the pilot and update on any results so far (if we have any)

Transcript

  • 1. Aiming for mediation excellence Advanced Practitioner Workshop Lesley Allport, Conflict Management Plus Ltd
  • 2. Why now?
    • Legislation
    • Risk Management
    • Need to cut the cost of conflict
    • Recession = needs not being met = conflict
    • ‘ Me first’ society
    • People know their rights
    • Move towards UK mediation standards
  • 3. Achieving Mediation Excellence Maximising Return on Investment – making sure you get the most effective service for the money you have invested. Mediator Practice Standards – ensuring that your mediators are supported and developed to provide mediation that meets emerging best practice Mediation Service Management – making sure that your service is quality-driven, effectively coordinated, managed and marketed. Equality and Diversity
  • 4.
    • Maximising Return on your Investment
      • Monitoring and Evaluation
      • Return on Investment
      • Marketing
      • Policy
      • Recruitment
      • Stakeholders
      • Success
      • Equality and Diversity
    Key Performance Indicators
  • 5. Key Performance Indicators
    • Mediator Practice Standards
      • Training Levels
      • Mediation Practice
      • Practice Feedback
      • Case Load
      • Supervision
      • Success
  • 6. Key Performance Indicators
    • Mediation Service Management
      • Skills
      • Service Identity
      • Case Management
      • User Satisfaction
      • Monitoring
      • Equality and Diversity
  • 7. Service Standards
    • Foundation Standard
    • Relevant for services which are in the process of being newly set up within the organisation
    • Effective Standard
    • Appropriate for established services with an identified team and regular casework
    • Excellence Standard
    • Applicable in services where mediation is embodied within policy and practice at all levels of the organisation; delivery is to a high and consistent standard; practice and personnel are continually supported and developed.
  • 8. Methodology
    • Mediation Action Plan (MAP)
    • AME Audit – MIP (Mediation Improvement Plan)
    • Training and consultancy
    • Partnership working
    • Culturally specific
    • Customer focused
  • 9. Methodology
    • Aims:
    • To provide an evidence base for understanding the current quality of mediation service delivery.
    • To assist in drawing up a Mediation Action Plan to develop and improve key areas.
  • 10. Methodology
    • AME Audit
    • Step1: Evidence is gathered by a reviewer in order to form the basis of a report through an analysis of key documents; and a series of semi structured interviews with principle stakeholders
    • Step 2: A report is compiled rating the current service provision against criteria outlined in the Triangle of Excellence and indicating which areas meet the Foundation, Effective or Excellence standard.
    • Step 3: Key areas for improvement and recommended actions to develop these are identified with timescales
  • 11. Methodology
    • Support and Follow Up
  • 12. Achieving Dispute Resolution Excellence
    • Achieving Mediation Excellence
    • Achieving Investigation Excellence
    • Dispute Resolution Leadership
  • 13. THANK YOU
    • ANY QUESTIONS?
  • 14. Aiming for mediation excellence Advanced Practitioner Workshop Lesley Allport, Conflict Management Plus Ltd