The LeadersSaid it… "A manager acts as an interface between the management and the employees" - Dilip Kumar Mohapatra VP, Global Learning and Development Tata Consultancy Services " Employees need to understand developments that are taking place in the organization and how it will affect them" - Manuel D'Souza VP-HR Intelenet Global Services
ROLES OF A MANAGER ROLES OF A MANAGER ACCORDING TO MINZTZBERG :
COMMUNICATION… <ul><li>Communication defined as an exchange of facts, ideas , opinions or emotions to create mutual understanding. </li></ul><ul><li>In reality, it is the sum total of directly or indirectly, consciously or unconsciously transmitted words, attitudes, gestures, actions or feelings. </li></ul>
CHANNELS OF COMMUNICATION SPEECHES MEETINGS TELEPHONIC CONVERSATIONS Facial expressions Gestures Movement Eye contact Nodding the head Physical expression REPORTS LETTERS E-MAILS
Tips to improve communication <ul><li>Developing communication skills through dedicated need-based training programmes customised to various segments. </li></ul><ul><li>Clarity and accuracy highlighting key points of message. </li></ul><ul><li>Brevity, relevance and completeness of the information. </li></ul>The best communicators are those who make an effort to study and understand the audience profile and create communication strategy that would be most effective and pitch it at the right level with a clear purpose, the right content, embedded in the right context and delivered in the most lucid manner.
Continued… <ul><li>Appropriateness of time, place, communicator and communicant. </li></ul><ul><li>Creating and nurturing a culture of open communication. </li></ul><ul><li>Effective listening , simplicity , honesty and frequency of communication are also very important. </li></ul><ul><li>Communication skills through experiential learning, supported by various formal and informal communication platforms, especially through group/client presentations, meetings, media briefings, video conferences, conference calls, social gatherings, etc. </li></ul><ul><li>“ A good communicator keeps his communication simple and short. </li></ul>
<ul><li>EFFECTIVE COMMUNICATION MAKES IT POSSIBLE FOR MANAGERS TO PERFORM THEIR BASIC FUNCTIONS OF PLANNING , </li></ul><ul><li>ORGANISING , LEADING & CONTROLLING . </li></ul><ul><li>COMMUNICATION IS AS IMPORTANT AS DECISION-MAKING. GOOD MANAGERS COMMUNICATE WELL AND ARE EXCELLENT DECISION-MAKERS. </li></ul>