2. Agenda
• Welcome & Introductions
• UCLA Hub Information
• Facts & Figures
• Venue Management Team
• Parking & Transportation
• Uniforms
• Credentials
• Check-in
• Breaks/Dining
• Policies & Procedures
• Health & Safety
• Radio Communication
• Medical & Emergency Procedures
• Venue-Specific Information
• Venue Tour, lead by Venue Directors
• FA (Functional Area)-Specific Meeting
3. World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 177
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los
Angeles since the 1984 Olympic Games.
4. HONORED GUESTS
• 3,180 athletes & coaches
• 116 Delegations
• 28 Languages
• Sports:
• Football (5 & 11-a-side)
• Gymnastics (Rhythmic & Artistic)
• Judo
• Softball
• Tennis
• Volleyball
• Non-competition Activities
• Festival
• Demonstrations
• Young Athletes
• MATP (Motor Activities Training Program)
• 8 Residence Halls at UCLA
UCLA Hub Facts and Figures
5.
6. HONORED GUESTSUCLA Venue Management Team
Jean Dillingham
General Manager
Julie Chiu
Venue Director
Housing & Softball
Michelle Plotkin
Venue Director
Gymnastics & Judo
Allison Skager
HQ Manager
Dusty Ann Holdren
Assistant General Manager
Greg Bingham
Venue Director
Football, 5 & 11
Kristi Manning
Venue Director
Festival, Tennis & Volleyball
7. Ruby Rojas
Competition Manager,
Softball
Hector Tovar
Competition Manager,
Football
Maureen Miller
Competition Manager,
Gymnastics
Kenji Osugi
Competition Manager,
Judo
Bob Wiebe
Competition Manager,
Tennis
Jay Glicksman
Competition Manager,
Volleyball
UCLA Spectator ServicesSPORT: Competition Managers
8. HONORED GUESTSBRAND
STANDARDS
FA Hub-level Management
Chloe Cavelier & Erica Pueblos
Workforce Management
Lisa Chow
Spectator Services
Jennifer Casteel & Reggie McKinley
Transportation
Howard Brodwin
Guest Services
Mason Chao
Medical Services
Jeff Kyle
Technology
Jan Fambro & Peter Parrott
Com. & Media Ops
Lonneke Holmquist & Shizuki Yamashita
International Relations & Protocol
Jesus Cabrera
Community Rel. & Fan Dev.
Kecia Christiansen & Dwayne Jones
Special Events & Entertainment
Michelle Rossall & Kara Toussaint
Awards & Sport Production
9. HONORED GUESTSFunctional Areas Represented at the Venues
Awards
Catering Cleaning and Waste
Credentialing
Delegation Liaisons
Digital Strategies
Fan Development
Guest Services
International Relations and Protocol
Media Operations
Medical Services
Operations
Security
Special Events
Spectator Services
Sport
Sport Production
Technology
Transportation
Workforce Management
10. HONORED GUESTSBRAND
STANDARDS
Workforce Parking
Parking Information
Volunteer Parking is in Lot 3
215 Charles E Young Dr N, Los Angeles, CA 90024, USA
* Your credential is your parking pass!
Driving directions to Lot 3
From Sunset Blvd, driving East/West:
• Turn onto Royce Dr.
• Left on Charles E. Young Drive N
From Hilgard Ave, driving North:
• Turn left on Wyton Dr.
• Right on Charles E. Young Drive E
Follow signage to shuttle stop [ ] or
proceed on foot to venue.
11. HONORED GUESTSBRAND
STANDARDS
Workforce Public Transportation
Public Transport
There are many convenient bus stops around the
UCLA campus and in Westwood Village. You can
find helpful trip-planning tools and information on
the Metro website:
http://www.metro.net/riding/worldgames/
From the San Fernando Valley: Take Metro
Rapid Line 734 (weekday service only). To reach
Easton field, exit at Sunset Bl/Bellagio Dr; for all
other venues, exit at Westwood Blvd/Le Conte
Ave and walk north on Westwood Blvd. to enter
UCLA.
From the Westside, Mid-City, Downtown or East
LA: Take Metro Rapid Line 720 and exit at
Wilshire Blvd/Westwood Blvd. Then, walk north
on Westwood Plaza to enter UCLA.
Photo: Gary Leonard/Metro
Rafer Johnson, Olympic Champion
and co-founder of Special Olympics
Southern California, shows off the
commemorative World Games TAP
card.
12. Workforce Uniforms
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer than
fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.
16. HONORED GUESTSBRAND
STANDARDS
Workforce Check-In
Checking-in on Venue:
All volunteers are required to check-in when they arrive for their shift!
Please arrive at least 15 minutes prior to your scheduled start time.
* Medical volunteers need to arrive 30 minutes prior to your scheduled
start time.
* Your credential is required for check-in.
Workforce check-in is located near the main entrance of each venue: see
venue-specific slides for information regarding your assigned venue.
* If you are going to be late or are unable to work your shift, please contact
your supervisor or your Workforce Check-In hotline immediately!
17. HONORED GUESTSBRAND
STANDARDS
Workforce Check-In
Workforce Check-In Hotlines and email addresses:
UCLA Common: 213-712-2571
UCLA_vol@LA2015.org
Pauley/Tennis: 213-712-2984
Pauley_vol@LA2015.org
Wooden/SAC: 213-712-2985
Wooden_vol@LA2015.org
Drake/IM: 213-712-2989
Drake_vol@LA2015.org
Easton: 213-712-2608
Easton_vol@LA2015.org
Balboa: 213-712-3477
Balboa_@LA2015.org
Note: These hotline numbers and
email addresses will not be active
until July 25th
18. HONORED GUESTSBRAND
STANDARDS
Workforce Dining/Breaks
Meals:
All volunteers that work a minimum of
5 hours will receive a meal voucher
when you check-in. If you work 10
hours, you will receive two meal
vouchers when you check-in. You
must present your meal voucher at the
dining area.
Breaks:
Breaks will be determined by your
supervisor and the competition
schedule for your venue.
Meal/Break Area:
There are designated break and meal
areas for the volunteers. In these
areas you will find water and take your
meals, as well as have a place to
interact with other volunteers.
* Your Workforce Dining location is the
South Concourse of Pauley Pavilion.
19. Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games. Please do not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cell phone for personal use while you are on duty. Some
manager positions will have cell phones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth at the
venue where the item was found.
- If someone approaches you and you do not speak their language, please direct them
to the Spectator Information Booth to ask for language assistance.
- If you are notified that an athlete is lost, please notify your supervisor immediately.
Your supervisor will collect pertinent information about the individual and will radio
the Hub Communication Center. If you have found a lost athlete, please bring them
to the nearest Spectator Services Information Booth.
20. Workforce Policies and Procedures
- When you don't know an answer, don't make something up, say you 'don't
know but will find out', then ask your Supervisor or someone else who may
know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If
approached by a member of the media for comment, please refer the media
member to the Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check-In. Examples of when you should fill out an incident form
are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero
Handbook.
21. Health and Safety
Don’t Forget:
• Hat
• Sunscreen
• Hydration
• Breaks
• Please be aware of your surroundings!
22. Safety
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
Exposed Cables Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going
too fast, people riding
improperly or carrying a
lot of material?
Unsupervised ladders
23. HONORED GUESTSBRAND
STANDARDS
Radio Communication
• Radio communication will be the primary mode of communicating on venue to ensure
that all radio users are aware of all issues and discussions at a venue and hub level.
• If your position requires radio usage you will be provided with one before you are
deployed to your post by your Manager. This radio will need to be returned at the end
of each shift to your Manager.
• Always consult with your Manager initially if there is an issue.
• In addition the Hub Communication Center is the central communication point for the
Hub and is available through Channel 1 if further assistance is needed.
• Please be courteous when communicating by radio. Do not talk over others and keep
the communication concise.
• If communication is needed to a radio user on a different channel this will be allowed
and you will receive radio training to ensure you are shown how to do this.
• Please do not use personal cell phones unless in the case of an emergency or if
specifically instructed to do so by your Manager.
24. Medical & Emergency
HOW TO RESPOND TO A MEDICAL SITUATION:
If the person is unresponsive please call 911 as soon as possible. If a
phone isn't immediately available find the nearest public safety
personnel or anyone in a Special Olympics uniform.
If the medical incident is minor in nature (bumps, cuts, bruises etc.)
please alert your immediate supervisor who will contact Medical
personnel for assistance.
BASIC EMERGENCY PROCEDURE:
In the event of any emergency call 911 immediately and follow-up by
notifying your immediate supervisor.
25. Campus Emergency Plan
In the event of a major emergency (level
3) it may be necessary to evacuate
campus and the campus may be shut
down. Emergencies that would
necessitate campus evacuation include:
• Major floods
• Large spreading fires
• Riots
• Terrorist/Bomb threats
• Major Earthquakes
All competition venues with the exception of
Easton Stadium are located in Area 3 and
would evacuate to Marshall Field in Drake
Stadium in the case of such an emergency.
Easton Stadium and Delegation Residence
Halls are located in Area 4 and would
evacuate to Sunset Canyon Recreation
Center.
Lot 3 is located in Area 1 and would
evacuate to the Murphy Sculpture Garden.
26. Wilson Plaza and Bruin Walk: Festival and Common Domain
All UCLA competition venues are
easily accessible off of Bruin Walk.
The Festival at UCLA will open on
Friday, July 24 and run until August 2.
Athletes, Family Members and
Spectators converge in these festive
environments for interactive and
entertaining events that include live
musical performances, cultural
education, and demonstrations,
interactive technology and gaming,
sponsors activations, great food and
family-friendly activities
On-Site:
• Concessions
• First Aid
• Information Booth
• Judo & Gymnastics Awards Stage
27. Easton Stadium: Softball
Workforce Check-in: On-Site, Main Entrance
Venue Facts:
• Easton Stadium is home to UCLA
Women’s Softball.
• Chair-back seating for over 1,300 fans.
• Spectator Entrance: Southwest corner of
the Stadium off of Bellagio Drive.
Competition Facts
• Competition Manager: Ruby Rojas
• Competition: July 26-August 1
• Awards: August 1
• Number of Athletes: 142
• Number of coaches: 34
• Unified Sports Experience (USE): July 26
• Toys "R" US #MyFirstSportsMoment: July 26
On-Site: Concessions, First Aid, Information
Booth, Shuttle Stop, Language Services, Guest
Services, Spectator Services
Julie Chiu
Venue Director
28. Drake Stadium (DRA): 11-a-side Football
Workforce Check-in: IMF, N/E corner
Venue Facts:
• The grass infield of Drake Stadium -
a 75-yard by 120-yard football
surface - is named Marshall Field.
• Spectator Entrance: S/E corner of
the Stadium off of Bruin Walk, next to
Intramural Field.
Competition Facts:
• Competition Manager: Hector Tovar
• Competition: July 25-August 1
• Awards: August 1
• Number of Athletes: 110
• Number of coaches: 19
On-Site: Language Services, Guest Services,
Spectator Services
Nearby: Shuttle Stop, Mobility Shuttle, Info
Booth, Concessions
Greg Bingham
Venue Director
29. North Athletic Field (NAF): 11-a-side Football
Workforce Check-in: IMF, N/E corner
Venue Facts:
• The North Athletic Field is
approximately 3 acres (360' x 250')
with a natural grass surface.
• Spectator Entrance: S/E corner of
the Field - enter through Festival
area (Westwood Plaza).
Competition Facts:
• Competition Manager: Hector Tovar
• Competition: July 25-August 1
• Awards: August 1
• Number of Athletes: 109
• Number of coaches: 18
On-Site: Language Services, Guest Services,
Spectator Services
Nearby: Festival, Shuttle Stop, Mobility
Shuttle, Info Booth, First Aid, Concessions
Greg Bingham
Venue Director
30. Intramural Field (IMF): 5-a-side Football
Workforce Check-in: On-Site, N/E corner
Venue Facts:
• The field size is approximately 10
acres (708’ x 474’).
• Spectator Entrance: Southside of
Intramural Field off of Bruin Walk.
• RESTRICTED FOOD AND DRINK
ACCESS
Competition Facts:
• Competition Manager: Hector Tovar
• Competition: July 25-August 1
• Awards: August 1
• Number of Athletes: 274
• Number of coaches: 69
On-Site: Language Services, Guest Services,
Spectator Services
Nearby: Festival, Shuttle Stop, Mobility
Shuttle, Info Booth, First Aid, Concessions
Greg Bingham
Venue Director
31. John Wooden Center (JWC): Gymnastics (Artistic & Rhythmic)
Workforce Check-in: JWC, Spectator Entrance
Lobby (S/E)
Venue Facts:
• This 95,000 square foot recreation
center is named after legendary
basketball coach John Wooden.
• Spectator Entrance: South East corner of
John Wooden Center
Competition Facts:
• Competition Manager: Maureen Miller
• Rhythmic Competition: July 26-August 1
• Awards: July 27-28 (Wilson Plaza)
• Number of Athletes: 136
• Number of Coaches: 41
• Artistic Competition: July 30-August 1
• Awards: July 31- August (Wilson Plaza)
• Number of Athletes: 147
• Number of Coaches: 57
Michelle Plotkin
Venue Director
32. Student Activity Center (SAC): Judo
Workforce Check-in: JWC, Spectator Entrance
Lobby (S/E)
Venue Facts:
• The Student Activities Center at
UCLA houses a gymnasium, an outdoor
swimming pool and multiple on-campus
organizations.
• Spectator Entrance: North side of the
Student Activities Center.
Competition Facts:
• Competition Manager: Kenji Osugi
• Competition: July 28-31
• Awards: July 29-31
• Number of Athletes: 108
• Number of Coaches: 35
On-Site: Language Services, Guest Services,
Spectator Services
Nearby: Festival, Mobility Shuttle, Info Booth,
First Aid, Concessions
Michelle Plotkin
Venue Director
33. Los Angeles Tennis Center (LATC): Tennis
Workforce Check-in: Pauley Pavilion, East
Concourse
Venue Facts:
• The Los Angeles Tennis Center (LATC)
main grandstand surrounds three
courts, and has a capacity of 5,800
spectators. There are five additional
lighted, hard-surface courts at the
center.
Competition Facts:
• Competition Manager: Bob Wiebe
• Competition: July 26 - August 1
• Awards: July 30 & August 1
• Number of Athletes: 145
• Number of Coaches: 51
On-Site: Concessions, Language Services,
Guest Services, Spectator Services
Nearby: Mobility Shuttle, Info Booth, First Aid
Kristi Manning
Venue Director
34. Pauley Pavilion: Volleyball
Workforce Check-in: Pauley Pavilion, East
Concourse
Venue Facts:
• Pauley Pavilion contains seating for
approximately 13,800 spectators.
• Spectator Entrance: North Side of
Pauley off of Bruin Walk.
• Please note: No strollers are allowed in
this venue.
Competition Facts:
• Competition Manager: Jay Glicksman
• Competition: July 26-August 1
• Awards: August 1
• Number of Athletes: 335
• Number of Coaches: 83
• MATP- July 29
• Young Athletes- July 29
On-Site: Concessions, Language Services,
Guest Services, Spectator Services
Kristi Manning
Venue Director
35. HONORED GUESTS
Thank you for attending the UCLA Volunteer Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!
BRAND
STANDARDS
Thank You!
