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ABOUT PArTnering, demOnsTrATing exPerTise
And Being PAssiOnATe And innOvATive

July 2010




Green House initiative
Become socially responsible today!

X-tra Mile Champions
sharing expertise and emotions


interview with the
Management Board
Questions asked by you,
the employees of s&T slovenia,
that represent your curiosities,
worries and intentions

How Cool is to Be COOl
discover the benefits and activities

                                            1
S&T Slovenia Project
    July 2010

    edited and written by
    Olga Sitnik

    Co-ordination and
    advisory services
    Teja Breznik Alfirev
    Dušica Pestotnik

    Graphic design
    Studio MARS

    Photographs
    COOL participants,
    Olga Sitnik,
    Nenad Vučič

    Proofreading
    Skrivanek

    Printed by
    Collegium graphicum

    Circulation
    500 copies

    Publisher’s post office
    SI-1000 Lljubljana

    Thanks
    To Teja, Dušica and Nataša
    for integration, support and
    advisory
    To Robert, Nenad, Sašo and Tina
    for their time and thoughtful
    answers
    To Tanja for constructive work,
    amazing fun and for having
    cabriolet
    To all S&T Slovenia people who
    shared with me coffee time and
    small talks for being sincere,
    opened and kind
    To J. Dereng for support and
    lomography
    To O. Chung for being Canadian
    and first reader of my drafts




2
S&T LIVE
Have you ever heard of lomography? I once came across it on the web. Lo-
mography is defined as using photography as a creative approach to commu-
nicate, absorb and capture the world. Lomography differs from photography
in that it tries to capture something in the moment, the movement. This ap-
proaches pictures not as static objects, but as dynamic ones. This concept I
find very similar to that I have used when creating this magazine.

It is called S&T LIVE or, in other words, a real broadcast of live sound, live
picture, live emotions. Talking to many people from S&T Slovenia and taking
part in various events with S&T Slovenia I can feel the spirit of the company
and have gotten to know the issues employees are excited or worried about.
All of these have helped me to make this ongoing snapshot, S&T LIVE. Being
recent member of the company and coming from a different country and rea-
lity, has only helped me to make this picture even more vivid with its realistic
focus and background.

Enjoy this glimpse into how S&T Slovenia walks the talk living its values:
Partnering, demonstrating Expertise and being Passionate and Innovative.

                                                                    Olga Sitnik




                                                                                   3
5
    i n n OvAT i O n | C s r P rO g r A m i n s & T s LOv e n i A




                                quick facts
                                about CSR
                                in S&T Slovenia
    get to know these mysterious
    three letters today.

    1       What is CSR (Corporate Social
            Responsibility)?
            imagine that every day each of us as an individual tries to
            be responsible. responsible for our families, friends and
            colleagues, for the environment we live in. That means we
            behave in certain caring ways. now think of how a com­
            pany as an entity can be responsible for its stakeholders.
            it should behave in the same caring manner, which means
            running the activities that concern the different parties to
            make some difference in social matters.



    2       Who or what does CSR concern?
            its activities concern employees of s&T slovenia, custo­
            mers, the local community and business environment.



    3       Do CSR activities bring direct
            profit to the company?
            This is the investment we make for the future. in time it
            brings happiness to the employees, which means greater
            work output leading to profit and a greater customer satis­
            faction. This then brings in new projects and a healthy local
            society, which strengthens our brand and allows us to stay
            ahead in the business community showing a trend created
            by s&T slovenia.



    4       What CSR activities are being run
            right now in S&T Slovenia?
            Environmental activities: participation in the external
            program Let’s clean slovenia in one day and running the
            green HOUse initiative internally.
            Student programs: sharing knowledge by running initiatives
            with the university faculties, AieseC, American Chamber of
            Commerce and student association management group.
            Customer-focused initiative: Customer Advisory Council
            to involve customers more in our business.
            Trend-setting business initiative: establishment of the
            Outsourcing institute.



    5       How can each employee be
            involved in CSR activities?
            now you can take part in the green HOUse initiative. it
            allows you to make your simple everyday activities environ­
            mentally­friendly. Try it now!

4
i n n OvAT i O n | g r e e n H O U s e i n i T i AT i v e




     Green House initiative
     Become socially responsible today!
     The GREEN HOUSE is an initiative that        How can we do this at                             Save electricity – switching off your PC
     helps to create a friendly environment for                                                     before you go home, switching off lights in
     our planet!
                                                  S&T Slovenia?                                     the office in the day time.
                                                  Waste separation – we will have bins
     Here are the 4R principles to build GREEN                                                      Sustainable coffee-breaks – use non-
                                                  to separate waste for further recycling
     HOUSE:                                                                                         disposable cups and glasses for beverages
                                                  (metal, glass, paper and organic).
     • Refuse (don’t use)                                                                           in the office, not plastic!
     • Reduce (use less)                          Print less – save trees – printing on both
     • Reuse (use the same thing                  sides of the paper or using digital materi-
       over and over again)                       als to reduce paper usage.
     • Recycle




                                don’t use


           REFUSE
           REDUCE
use less

                                               me
                                    use the sa
                                                and
                                    thing over
             REUSE                  over again



             RECYCLE

                                                                                                                       er ideas for
                                                                                                  Contrib ute your oth
                                                                                                                     Socialtext!
                                                                                                  this initiative on
                                                                                                                                                        5
exPerTise | x­TrA miLe AwArd CHAmPiOns




                                                                                                                                           Tomaž Lipovšek and vladimir Parezanović
        is coordination: suzana Kosmač, Lidija Kulaš romič,
        martina Žitnik




                                                                      Accounting team: marinka Cerar, irena Frank, Janja Troha,
                                                                      Blažka Kastelic, mirjana Lebar




      X-tra Mile Champions
      are sharing expertise and emotions
      What does the award                                       What does it mean to receive the TEAM award?
      mean for you personally?                                  “The teamwork concept was quite new for                   “It did help. We made that within synergy,
                                                                us; we were not used to working like that                 I think it turned out much better than if we
      “At that moment the award was
                                                                before. But in the end, we saw that together              had done it individually.”
      a confirmation that I am doing a
                                                                we can do more.”                                          Vladimir Parezanović
      great job. That was a step up.”
                                                                Accounting team
      Vesna Matko

                                                                                                                                                                  d?
                                                                                                                        in your path to the awar
                                                    most exciting moments
    What were th             e most challenging and                                                                   “The challenge for me wa
                                                                                                                                                 s to work in abso-
                                                                                      s to make the final                               and product, I barely kn
                                                                                                                                                                 ew
                               was that due to                “The main challenge wa                                  lutely new area
    “The most exciting thing                                  product which will  match with the needs                                          deal  and to get the
                               to travel around.                                        tomer, but can be             it then. And to close the
    my project I had a chance                                 not only of a current cus                                    nt is always the most exc
                                                                                                                                                     iting!”
    You meet a lot of  new people, experience                                          exciting when we               clie
                                The challenging               sold afterwards. It was
    new cities and learn a lot.                                                                                        Vesna Matko
                              ay from the office               did that.”
     part is when you are aw
                          to solve problems and                Tomaž Lipovšek
     you are the only one
                                                                                                                                                                     ers
     issues.”                                                                                                                                               that oth
                                                                                                                                              eling to know
                                                                                 ?
                                                                  is award
                                                                                                                                                                k.”
     Marko Ostanek                                                                                                                 a nice fe put into the wor
                                                                                                                          “It was
                                                       c eived th                          e new                                     ffo rts you
                                        l whe n you re               su rprised!
                                                                                 I am quit ce I
                                                                                    a year sin
                                                                                                                           see the e
                                                                                                                                    ipovšek
                  ou fee                                      y much
                                                              r                    ly
                                                    “I was ve any; it’s been on rd recognized                               Tomaž L
       W hat did y    eceive th
                                       , as
                                e award l            in the com
                                                                 p
                                                                         ink this awa passion.”
                        pect to r
                                         lfi
                                           nt we fu           sales. I th attitude and
              didn’t ex nting departme ompany.        came to        rk, my
        “We                                                     I wo
                  e accou                the c        the way
         being th ting function in efforts were                  atko
         the sup
                  por          y that o
                                        ur             Vesna M
                   ve r y happ
          We felt
                     d.”
          r ecognize
                     ng team
           Accounti




6
exPerTise | x­TrA miLe AwArd CHAmPiOns




 vesna matko                                                             marko Ostanek                         dean rolih


                                           Lenart Plausteiner


                                                                        ile award?
                                                      mpions of X-tra m                                     ive towards
                        wishes      to the future cha                        “I wish them to
                                                                                             be more proact
                                                                                                         onsibility and
What are your
                                                                       en        y doing, th                   take the resp
                                                                 which you enjo                  the customer,
                                             u   “Find the work                that!”
                                 st award yo                    ill succeed in                   act.”
                 ber that greate                 for sure you w
“Always remem                e you gain fr
                                            om
                  knowledg                        Tomaž Lipovšek                                  Marko Ostanek
receive is the
 your jo b.”
                                                                  ck!”
 Accounting team                                  “The best of lu
                                                                    nović
                                      ng hours.    Vladimir Pareza
                   or k out of worki
  “Work hard, w                        u achieve
                       the process, yo
  Ev en if you fail in
   in the end.”
   Vesna Matko




  X-tra Mile Champions
 Dean Rolih    and their miles
 X-tra mile: Developed an outsourcing pro-
 posal that includes a detailed definition
 of the outsourcing concept, scope, timing,
                                                   Accounting team: Marinka Cerar,
 financial aspects, resourcing aspects and
 KPI’s for outsourcing serving offerings.          irena Frank, Janja Troha, Blažka
                                                   Kastelic, Mirjana lebar                        Marko Ostanek
 vesna Matko                                       X-tra mile: Closing the financial year with    X-tra mile: Being responsible for clients’
 X-tra mile: Successful closing of two big         the new team on the board and with inno-       relations from technical support develop-
 projects - being able to perform by learning      vated structure, procedures and reports.       ment until sales negotiations.
 quickly and executing efficiently.                About them: They came for the interview        About him: Independent and self-confi-
 About her: She is young and very ambi-            altogether. It was amazing to see how they     dent, but feeling the company’s needs and
 tious, always strives to achieve more, being      are ready to take on initiatives as a team.    ownership of its development.
 aware of what she needs to learn and never
 stops.                                            Tomaž lipovšek and                             iS Coordination: Suzana Kosmač,
                                                   vladimir Parezanović                           lidija Kulaš Romič, Martina Žitnik
 lenart Plausteiner                                X-tra mile: Developed a program, which al-     X-tra mile: They have managed to take
 X-tra mile: Taking a leading role in the pre-     lows connecting communications between         over delivery coordination activity from
 sales phase for two projects, considering         different systems.                             sales. Based on that, the quality of delivery
 that both projects were very complicated          About them: They two complement each           improved with a high level of customer sa-
 from the technical and legal aspects.             other very much, as in a real team.            tisfaction.




                                                                                                                                                  7
exPerTise | inTerview wiTH THe mAnAgemenT BOArd




    Interview with the
    Management Board

    Management Board – the core of execu-
    tive decision making, establishing strat-
    egy and creating the direction for orga-
    nizational development. All of you know
    these people, but in our day-to-day work-
    ing hours we might often wonder why
    we do things a certain way or why the
    decision we are to follow was made. The
    following interview is based on the ques-
    tions asked by you, the employees of
    S&T. They represent your curiosity, wor-
    ries and intentions. Robert, Nenad, Tina
    and Sašo found time to answer them.


    S&T LIVE: S&T in Slovenia is now the              Robert: Well, the crisis it is more a        S&T LIVE: Now there is a very intensive
    leader among other countries of the S&T       marketing and PR issue, than the real is-        “letting-people-go” policy in the place.
    group. What is the back story? How did        sue. You always have to be better than the       How will it influence S&T Slovenia in the
    you arrive at this success?                   competitors, to strive to improve yourself.      long term?
       Robert: The S&T group consists of          The crisis is visible, of course, in terms of       Robert: It will affect S&T in such a way
    countries that developed in very different    reduced economic activities, markets and         that we are more profitable, that we have
    ways. And Slovenia is one of the countries,   investments. When the crisis was official-       better skills set and that we have stronger
    in which S&T group invested a lot, buy-       ly declared, we didn’t change our tactics        internal culture. We cut the number of peo-
    ing around five companies in Slovenia. Of     much. We just executed them even more            ple this year, the same as we did in 2008,
    course the growth after the initial invest-   aggressively concerning our current activi-      which was still a good year, as we did in
    ments is different in different countries     ties. And we tried on one hand of course         2009. This reduction is not a consequence
    and Slovenia has been successful in recent    to watch very carefully our profitability        of the crisis; this reduction is the conse-
    years and that also helps for sure. A much    strategy, so the value added per employee        quence of the fact that we had too many
    more important measurement is the market      had to go up. On the other hand, we never        people and we had people with the wrong
    share of certain local S&T members where      forgot about our growth strategy. And we         skills. So if there hadn’t been any crisis we
    Slovenia is absolutely the winner within      have our growth strategy even in these           would have done the same.
    the group, because we have something like     times when it is difficult to grow.
                                                                                                      Sašo: Let me give you a bit of financial
    a 12% market share. If we had a 12% of mar-      Nenad: The key strategy is to work well       perspective. We as a company were one
    ket share in each and every S&T country       with our customer base. This is the basis for    step ahead of the crisis. We started to adjust
    we would be 50 times bigger, as a group.      success, especially in this crisis situation.    the number of employees before the crisis
                                                  The second is to act as we did before: in        started. I always treat employees as key
    S&T LIVE: Everyone knows that these are       terms of being fast, efficient and cost-effec-   assets. We changed the structure, refocused
    not the best times in business, because       tive. And the third is to develop business,      on the market, cleared the portfolio and op-
    of crisis. What is the main strategy you      new solutions and follow or sometimes lead       timized the structure of the company. In the
    have chosen to overcome this?                 the market with these solutions.                 long term, it will give even more results. In




8
exPerTise | inTerview wiTH THe mAnAgemenT BOArd




                                                       “We strongly believe as
                                                      a company that personal
                                                       development is actually
                                                     the ultimate motivation for
                                                       people in S&T Slovenia.”



            the terms of the number of employees, we          So, now when we have the opportunity
            have reached the bottom; for this volume      and need to develop something new of
            of revenue, the amount of employees and       course the development of our own people
            knowledge now is optimal.                     is the first thing to do… it is the first strat-
                                                          egy. Then again, sometimes when you don’t
            S&T LIVE: Recently S&T had a rebrand-         have the right candidates internally, when
            ing and became a consulting company           you need some skills very fast, in such cas-
            as well. What will be the main source         es, you simply go out and bring in people
            for consultants who have knowledge in         who have the required skills.




                                                                                                                                                            R O B E R T
            diverse industries where you operate              Tina: Consulting is one of our key stra-
            and /or what is the strategy to educate       tegic initiatives, since we believe that IT so-
            current employees to become real con-         lutions can be sold and delivered to clients
            sultants?                                     only in combination with consulting. To
               Robert: The best way to get them is        become a good consultant several years of
            to develop and educate our own people.        experience are needed. Besides that proac-
            Because they have certain knowledge, ex-      tivity and self-learning are crucial as well.
            pertise, history and they know their custo-   Our employees also participate in selected
            mers; nevertheless we strongly believe as a   training programs, where consulting skills
            company that personal development is ac-      can be learned.
            tually the ultimate motivation for people.       Nenad: We have to go to a higher level
                                                          in terms of knowledge and our solutions.
                                                          Because providing business, IT or infra-           at a company level which ensures that this
                                                          structure solutions means that we need to          process of selecting, working with and re-
                                                          behave differently. To be able to propose          taining key employees is followed. This
                                                          relevant products on the market, the same          process is not yet in the place, but it will
                                                          questions now require different answers            be kicked off on the 1st of September 2010.
                                                          than few years ago. Currently we need to           Another thing is that talent management is
                                                          train ourselves, we have external trainings,       one of the key tasks of every manager. If
                                                          and we have to provide the information             you don’t know how, don’t have a feeling,
                                                          to people all the time. But we sometimes           don’t care about your talent’s development
                                                          need to bring new people who have experi-          and motivation, how they see themselves
                                                          ence in certain business areas. We have to         in this company in the future, then you are
                                                          change. Now we have to be experts in busi-         not doing your job as a manager.
                                                          ness and to act faster.
                                                                                                                Nenad: For sure we recognize and re-
                                                                                                             spect top talents. We include them in train-
                                                          S&T LIVE: Is there some strategy now in            ings, we have the X-tra mile award, and
                                                          the company, which allows discovering              they get some other recognition from their
N E N A D




                                                          the top talents in S&T Slovenia, using             supervisors. Also, we send such people to
                                                          their potential 100% and ensuring they             various external initiatives, which enable
                                                          will not leave the company?                        their development; for example, we have
                                                             Robert: A structured approach which is          been sending people to participate in Amer-
                                                          needed, when you have a certain program            ican Chamber Young Professionals project.




                                                                                                                                                                          9
exPerTise | inTerview wiTH THe mAnAgemenT BOArd




                                                         “Our business is very much
                                                          a people business and the
                                                          know-how development of
                                                          our employees is a key to
                                                                  success.”



               S&T LIVE: Is there some strategy in the            Tina: Our business is very much a peo-
               company, which ensures the transfer             ple business and the know-how develop-
               and sharing of knowledge from people            ment of our employees is a key to success.
               on senior positions with the young em-          All our new employees are participating
               ployees?                                        in mentoring programs; furthermore that
                   Robert: From the formalized processes,      team work is a strong element of know-
               we have mentoring, coaching and shadow-         ledge transfer.
               ing. All these are running much better,
               than they used to in the past. But I cannot     S&T LIVE: We already have mentioned




                                                                                                                                                              T I N A
               say we are absolutely happy with today’s        above, that the business going through a
               knowledge transfer in the company. Now          crisis times. What type of leadership do
               we have more than 50 people who are an-         you think is now required for the com-
               nually involved into one of these processes.    pany and for business as a whole in such
               However, where I am absolutely not happy        a situation?
               is the lack of initiative from the employees.      Tina: As I see it, here we need leader-
               People participate more because they see        ship with a clear strategy, professional exe-
               there is this program and they can apply,       cution of it and a readiness for constant       S&T LIVE: What do you enjoy the most,
               or there will be their own desires in that.     change.                                         being on Management Board?
               At least this is my impression and this is          Nenad: I have always been a represen-          Sašo: There is faster approach to infor-
               something we should work on.                    tative of the democratic leadership style,      mation and the possibility of reacting and
                                                               which is close to people. When we all can       to changing something. Of course this in-
                                                               discuss and together decide what the best       volves a lot of responsibility, but also the
                                                               solution is and go for it. We have people on    privilege to have influence at that level.
                                                               the board who know a lot, who are smart.           Tina: The most I enjoy when I see how
                                                               And of course we should work together           our employees grow, excel and deliver out-
                                                               with them.                                      standing results.
                                                                  Sašo: For me the key word here is com-          Nenad: It is important for me to provide
                                                               munication. Proper communication chan-          my view on the way we should go and how
                                                               nels built on all levels. To empower employ-    we should get there. And, of course, I very
                                                               ees to make some decisions on their own         much enjoy working with good people in
                                                               and this will keep them motivated as well.      the company.
                                                                  Robert: Flexibility is something that I         Robert: One thing is to see progress,
                                                               think management should be chosen for. At       to take the company, the employees and
     S A Š O




                                                               the same time, in crisis times when people      myself from one point to another. Progress
                                                               are under greater pressure, a leader should     gives me the utmost satisfaction. Another
                                                               be more hands on than a dreamer or a stra-      thing I like very much is seeing people de-
                                                               tegist.                                         veloping themselves in the process.




                                                               >> Find the extended version of interview with the management Board on intranet.




10
PA r T n e r s H i P | A m C H A m YO U n g P rO F e s s i O n A L s i n i T i AT i v e




Young Professionals in the business
American Chamber helps to discover
Pioneers of innovation, ambition, over exaggeration, challengers of the status quo, users of non-formal approaches and tireless
workers. Who are they? These are young professionals in business. Maybe due to their age or due to being fresh in the business
they are always full of ideas and can’t wait to implement them.



                                        S L A V K O




                                                                                                                                                     M A R K O
                                                                                                T O M A Ž
   How should the gurus of business, exe-             S&T LIVE: What are your impressions                   S&T LIVE: Does this initiative contribute
cutives and senior managers react to, inter-          from the AmCham event?                                to your future career?
act with and take into consideration these                Slavko Ovčina: It was on the 19th of                 Tomaž Kužnik: Sure. For a sales person
young entrepreneurs, who will succeed                 May. That was the first introductory meet-            knowing many external people is crucial.
them tomorrow?                                        ing, so basically we had the get to know ac-          I see myself developing in sales, taking
   S&T Slovenia together with AmCham                  tivities. In the future we are going to have          leadership positions, managing projects
(American Chamber) in Slovenia are sup-               some meetings or workshops scheduled                  at a higher level. It is beneficial, because
porting a program that helps to create a              with the senior managers. We were near                you interact with the customer on the same
network of young professionals from many              80-90 people from different companies with            level.
Slovene companies that builds the dialog              diverse profile: IT, accounting, consulting,
and knowledge-sharing among both them-                pharmacy, others.                                     S&T LIVE: How do you see the role of
selves and senior managers. So it serves not              This is the nice platform, where we –             young professionals in corporate busi-
only to exchange contacts, but to capture             young professionals from different indus-             ness?
their best qualities, developing them and             tries – can come together, exchange opi-                 Marko Ostanek: The fact that an initia-
helping them to make a step towards their             nions, and build the network for the future.          tive like this exists tells that the role we
future career. S&T Slovenia have sent three           There will be senior managers transferring            play is important. We have the opportunity
representatives to participate in this Am-            knowledge to us; maybe they will provide              and space to meet, to build relationships
Cham initiative. We asked them about their            us with some actual cases to solve, so we             which will help to create new opportunities
impressions of the first AmCham Young                 can learn from their previous experience.             on the market in the future.
Professionals event and perceptions of the
role of young people in corporate business.


PArTnersHiP | s&T sLOveniA And AieseC


S&T Slovenia developing and
sharing knowledge with AieSeC
Running its CSR initiatives and enabling students and recent graduates, S&T Slovenia
made a partnership with AIESEC – the largest youth-run organization in the world.
                                                                                                                                                     O L G A




    What is this partnership about? S&T               inside and to write her views on that for
Slovenia takes part in AIESEC‘s global ex-            employees. Another intern is coming to
change program and receives interns in its            work in the SAP department.
office to join the team and work on diverse               Their mentorship program is another ini-
projects in different departments.                    tiative, which S&T Slovenia participates in           significant experience for development.
    Olga from Russia is the first AIESEC in-          with AIESEC: members of our Management                Žiga Klajnšek explains “I hope it will help
tern in S&T Slovenia. Olga Sitnik is an in-           Board act as mentors of AIESEC’s leaders.             me in finding out what I want to do next
tern in the marketing and HR departments.             This program is valuable for both sides,              in my life, in my future professional career.
Her main responsibility was to release the            Robert Trnovec, a mentor, shares “Know-               I haven’t made concrete decisions yet, but
magazine you are reading right now! Ad-               ledge is not really the privilege of older            for sure one day I want to be as cool and as
ditionally she was helping in organisation            people. My benefit and value is of course             successful as Robert”.
of different events for S&T Slovenia. It was          that I am learning in the process together               Currently in this program there are two
an outstanding experience for her to have             with my mentee”. For representatives of               mentorship pairs: Robert and Tina are men-
a chance to get to know the company from              AIESEC, the mentees, this is also the highly          tors from S&T Slovenia.

                                                                                                                                                                 11
PAssiOn | is COOL


                                               w   inter time!
                                           the                                                                  i play badminton
                                    l l in                                                                     in the winter time
                               ba
                                                                    i participated                                  on a court!

                             t
                           ke
                       bas                                           in Ljubljana
                                                                   marathon, Tek
                     i play

                                                                  trojk, radenci ...




                                                                   i am playing football
                                                                   with COOL people all
                                                                        year round!
                          i love taking
                      pictures! in COOL
                       i met people with                                                     i am into the city cycling! i took part in
                      the same passion!                                                        marathon Franja and Poli marathon.



       How cool is to be                                                                                 COOL?




       CO l
                                                                                          to be part of
                                                                                eeded
                                                                        hat is n er year.                                           ore
                                                                      W            p                                      y kids. m
                                                                         50 euro et?                        for m e and m ay of life!
                                                                               ill I g             tivities           tive w
                                                                      What w to all COOL ac healthy and ac
                                                                          Access ly access to a                                 ong the
                                                                                                                                        m.
                                                                          imp  ortant        OOL?               ployee s are am
                                                                                     eady C            enia em
                                                                        W ho is alr , 52 s&T slov
                                                                                       le
                                                                            75 peop


                                                                                                                 i adore playing beach
                                                                                                                    volleyball in the
                                                                                                                summer! i participated
     i’ve reached the peak                                                                                     in volleyball tournament
       of mt. Triglav (2864                                                                                             last year!
       m) as a member of
      the mountain COOL
             section.

                                                                                             i lo
                                                                                                 ve
                                        my kids are enjoying                                        wa
                                                                                                       lking
                                        different workshops                                                    up
                                        together with COOL!                                                         the
                                                                                                                          hill
                                                                                                                                wit
                                                                                                                                    hm
                                                                                                                                      yC
                                                                                                                                        OO
                                                                                                                                          Lb
                                                                                                                                             ud
                                                                                                                                               die
                                              e                                                                                                   s!
                                         i lik o
                                   i ng! o čel                    i have discounts in
                                bik šk
                          t ain a, To from .                     fitness clubs, cause                                         i enjoy my leisure
                        un or           ay      ič
                     mo na g r aw d vrš                             i’m with COOL!                                           time playing board
                 to ar the an
               in m                                                                                                        games and organizing
                              r       s
         i am o to Š im. Fu nano                                                                                           events for other COOL
             g        r
           to nd K na to                                                                                                         participants!
               a blja
                 Lju
12
13
S&T Slovenia Passion event
       4th of June. On that day many things happened – S&T Slovenia employees were singing, dancing, shooting movies,
       performing on stage, taking part in the contest for the best song about S&T Slovenia, chilling and partying together.
                          First place went to the Dilbert team, while the South Park followed in second.
                           You can watch videos of all teams and leave your comments on Socialtext!




14
15
S&T Slovenia on
     NT Conference
     Spreading the PASSiON with
     Charlie’s iT Angels!



      The Portorož seaside.
     The 15th NT Conference,
     organized by Microsoft.
         2500 delegates.
     35 S&T representatives.




                               Four days to go! Attending trainings and lectures for some people, working
                               on the company stand for others and hanging around for someone else … or
                               for everyone? ;)
                               My type of badge gave me access to only certain areas and they were places
                               of leisure, entertainment and positive image building, which were our work.
                               The S&T Slovenia stand was the spot with so much PASSION! Everyone could
                               take a picture on a fancy motorbike with passionate Charlie’s IT angels, our
                               hostesses. All visitors were awarded with something special from S&T Slo-
                               venia – a t-shirt (majica!), a cloth for wiping glasses, a badge holder or they
                               could try the passion fruit (passionka!) and feel very special!
16

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S&T Live

  • 1. live ABOUT PArTnering, demOnsTrATing exPerTise And Being PAssiOnATe And innOvATive July 2010 Green House initiative Become socially responsible today! X-tra Mile Champions sharing expertise and emotions interview with the Management Board Questions asked by you, the employees of s&T slovenia, that represent your curiosities, worries and intentions How Cool is to Be COOl discover the benefits and activities 1
  • 2. S&T Slovenia Project July 2010 edited and written by Olga Sitnik Co-ordination and advisory services Teja Breznik Alfirev Dušica Pestotnik Graphic design Studio MARS Photographs COOL participants, Olga Sitnik, Nenad Vučič Proofreading Skrivanek Printed by Collegium graphicum Circulation 500 copies Publisher’s post office SI-1000 Lljubljana Thanks To Teja, Dušica and Nataša for integration, support and advisory To Robert, Nenad, Sašo and Tina for their time and thoughtful answers To Tanja for constructive work, amazing fun and for having cabriolet To all S&T Slovenia people who shared with me coffee time and small talks for being sincere, opened and kind To J. Dereng for support and lomography To O. Chung for being Canadian and first reader of my drafts 2
  • 3. S&T LIVE Have you ever heard of lomography? I once came across it on the web. Lo- mography is defined as using photography as a creative approach to commu- nicate, absorb and capture the world. Lomography differs from photography in that it tries to capture something in the moment, the movement. This ap- proaches pictures not as static objects, but as dynamic ones. This concept I find very similar to that I have used when creating this magazine. It is called S&T LIVE or, in other words, a real broadcast of live sound, live picture, live emotions. Talking to many people from S&T Slovenia and taking part in various events with S&T Slovenia I can feel the spirit of the company and have gotten to know the issues employees are excited or worried about. All of these have helped me to make this ongoing snapshot, S&T LIVE. Being recent member of the company and coming from a different country and rea- lity, has only helped me to make this picture even more vivid with its realistic focus and background. Enjoy this glimpse into how S&T Slovenia walks the talk living its values: Partnering, demonstrating Expertise and being Passionate and Innovative. Olga Sitnik 3
  • 4. 5 i n n OvAT i O n | C s r P rO g r A m i n s & T s LOv e n i A quick facts about CSR in S&T Slovenia get to know these mysterious three letters today. 1 What is CSR (Corporate Social Responsibility)? imagine that every day each of us as an individual tries to be responsible. responsible for our families, friends and colleagues, for the environment we live in. That means we behave in certain caring ways. now think of how a com­ pany as an entity can be responsible for its stakeholders. it should behave in the same caring manner, which means running the activities that concern the different parties to make some difference in social matters. 2 Who or what does CSR concern? its activities concern employees of s&T slovenia, custo­ mers, the local community and business environment. 3 Do CSR activities bring direct profit to the company? This is the investment we make for the future. in time it brings happiness to the employees, which means greater work output leading to profit and a greater customer satis­ faction. This then brings in new projects and a healthy local society, which strengthens our brand and allows us to stay ahead in the business community showing a trend created by s&T slovenia. 4 What CSR activities are being run right now in S&T Slovenia? Environmental activities: participation in the external program Let’s clean slovenia in one day and running the green HOUse initiative internally. Student programs: sharing knowledge by running initiatives with the university faculties, AieseC, American Chamber of Commerce and student association management group. Customer-focused initiative: Customer Advisory Council to involve customers more in our business. Trend-setting business initiative: establishment of the Outsourcing institute. 5 How can each employee be involved in CSR activities? now you can take part in the green HOUse initiative. it allows you to make your simple everyday activities environ­ mentally­friendly. Try it now! 4
  • 5. i n n OvAT i O n | g r e e n H O U s e i n i T i AT i v e Green House initiative Become socially responsible today! The GREEN HOUSE is an initiative that How can we do this at Save electricity – switching off your PC helps to create a friendly environment for before you go home, switching off lights in our planet! S&T Slovenia? the office in the day time. Waste separation – we will have bins Here are the 4R principles to build GREEN Sustainable coffee-breaks – use non- to separate waste for further recycling HOUSE: disposable cups and glasses for beverages (metal, glass, paper and organic). • Refuse (don’t use) in the office, not plastic! • Reduce (use less) Print less – save trees – printing on both • Reuse (use the same thing sides of the paper or using digital materi- over and over again) als to reduce paper usage. • Recycle don’t use REFUSE REDUCE use less me use the sa and thing over REUSE over again RECYCLE er ideas for Contrib ute your oth Socialtext! this initiative on 5
  • 6. exPerTise | x­TrA miLe AwArd CHAmPiOns Tomaž Lipovšek and vladimir Parezanović is coordination: suzana Kosmač, Lidija Kulaš romič, martina Žitnik Accounting team: marinka Cerar, irena Frank, Janja Troha, Blažka Kastelic, mirjana Lebar X-tra Mile Champions are sharing expertise and emotions What does the award What does it mean to receive the TEAM award? mean for you personally? “The teamwork concept was quite new for “It did help. We made that within synergy, us; we were not used to working like that I think it turned out much better than if we “At that moment the award was before. But in the end, we saw that together had done it individually.” a confirmation that I am doing a we can do more.” Vladimir Parezanović great job. That was a step up.” Accounting team Vesna Matko d? in your path to the awar most exciting moments What were th e most challenging and “The challenge for me wa s to work in abso- s to make the final and product, I barely kn ew was that due to “The main challenge wa lutely new area “The most exciting thing product which will match with the needs deal and to get the to travel around. tomer, but can be it then. And to close the my project I had a chance not only of a current cus nt is always the most exc iting!” You meet a lot of new people, experience exciting when we clie The challenging sold afterwards. It was new cities and learn a lot. Vesna Matko ay from the office did that.” part is when you are aw to solve problems and Tomaž Lipovšek you are the only one ers issues.” that oth eling to know ? is award k.” Marko Ostanek a nice fe put into the wor “It was c eived th e new ffo rts you l whe n you re su rprised! I am quit ce I a year sin see the e ipovšek ou fee y much r ly “I was ve any; it’s been on rd recognized Tomaž L W hat did y eceive th , as e award l in the com p ink this awa passion.” pect to r lfi nt we fu sales. I th attitude and didn’t ex nting departme ompany. came to rk, my “We I wo e accou the c the way being th ting function in efforts were atko the sup por y that o ur Vesna M ve r y happ We felt d.” r ecognize ng team Accounti 6
  • 7. exPerTise | x­TrA miLe AwArd CHAmPiOns vesna matko marko Ostanek dean rolih Lenart Plausteiner ile award? mpions of X-tra m ive towards wishes to the future cha “I wish them to be more proact onsibility and What are your en y doing, th take the resp which you enjo the customer, u “Find the work that!” st award yo ill succeed in act.” ber that greate for sure you w “Always remem e you gain fr om knowledg Tomaž Lipovšek Marko Ostanek receive is the your jo b.” ck!” Accounting team “The best of lu nović ng hours. Vladimir Pareza or k out of worki “Work hard, w u achieve the process, yo Ev en if you fail in in the end.” Vesna Matko X-tra Mile Champions Dean Rolih and their miles X-tra mile: Developed an outsourcing pro- posal that includes a detailed definition of the outsourcing concept, scope, timing, Accounting team: Marinka Cerar, financial aspects, resourcing aspects and KPI’s for outsourcing serving offerings. irena Frank, Janja Troha, Blažka Kastelic, Mirjana lebar Marko Ostanek vesna Matko X-tra mile: Closing the financial year with X-tra mile: Being responsible for clients’ X-tra mile: Successful closing of two big the new team on the board and with inno- relations from technical support develop- projects - being able to perform by learning vated structure, procedures and reports. ment until sales negotiations. quickly and executing efficiently. About them: They came for the interview About him: Independent and self-confi- About her: She is young and very ambi- altogether. It was amazing to see how they dent, but feeling the company’s needs and tious, always strives to achieve more, being are ready to take on initiatives as a team. ownership of its development. aware of what she needs to learn and never stops. Tomaž lipovšek and iS Coordination: Suzana Kosmač, vladimir Parezanović lidija Kulaš Romič, Martina Žitnik lenart Plausteiner X-tra mile: Developed a program, which al- X-tra mile: They have managed to take X-tra mile: Taking a leading role in the pre- lows connecting communications between over delivery coordination activity from sales phase for two projects, considering different systems. sales. Based on that, the quality of delivery that both projects were very complicated About them: They two complement each improved with a high level of customer sa- from the technical and legal aspects. other very much, as in a real team. tisfaction. 7
  • 8. exPerTise | inTerview wiTH THe mAnAgemenT BOArd Interview with the Management Board Management Board – the core of execu- tive decision making, establishing strat- egy and creating the direction for orga- nizational development. All of you know these people, but in our day-to-day work- ing hours we might often wonder why we do things a certain way or why the decision we are to follow was made. The following interview is based on the ques- tions asked by you, the employees of S&T. They represent your curiosity, wor- ries and intentions. Robert, Nenad, Tina and Sašo found time to answer them. S&T LIVE: S&T in Slovenia is now the Robert: Well, the crisis it is more a S&T LIVE: Now there is a very intensive leader among other countries of the S&T marketing and PR issue, than the real is- “letting-people-go” policy in the place. group. What is the back story? How did sue. You always have to be better than the How will it influence S&T Slovenia in the you arrive at this success? competitors, to strive to improve yourself. long term? Robert: The S&T group consists of The crisis is visible, of course, in terms of Robert: It will affect S&T in such a way countries that developed in very different reduced economic activities, markets and that we are more profitable, that we have ways. And Slovenia is one of the countries, investments. When the crisis was official- better skills set and that we have stronger in which S&T group invested a lot, buy- ly declared, we didn’t change our tactics internal culture. We cut the number of peo- ing around five companies in Slovenia. Of much. We just executed them even more ple this year, the same as we did in 2008, course the growth after the initial invest- aggressively concerning our current activi- which was still a good year, as we did in ments is different in different countries ties. And we tried on one hand of course 2009. This reduction is not a consequence and Slovenia has been successful in recent to watch very carefully our profitability of the crisis; this reduction is the conse- years and that also helps for sure. A much strategy, so the value added per employee quence of the fact that we had too many more important measurement is the market had to go up. On the other hand, we never people and we had people with the wrong share of certain local S&T members where forgot about our growth strategy. And we skills. So if there hadn’t been any crisis we Slovenia is absolutely the winner within have our growth strategy even in these would have done the same. the group, because we have something like times when it is difficult to grow. Sašo: Let me give you a bit of financial a 12% market share. If we had a 12% of mar- Nenad: The key strategy is to work well perspective. We as a company were one ket share in each and every S&T country with our customer base. This is the basis for step ahead of the crisis. We started to adjust we would be 50 times bigger, as a group. success, especially in this crisis situation. the number of employees before the crisis The second is to act as we did before: in started. I always treat employees as key S&T LIVE: Everyone knows that these are terms of being fast, efficient and cost-effec- assets. We changed the structure, refocused not the best times in business, because tive. And the third is to develop business, on the market, cleared the portfolio and op- of crisis. What is the main strategy you new solutions and follow or sometimes lead timized the structure of the company. In the have chosen to overcome this? the market with these solutions. long term, it will give even more results. In 8
  • 9. exPerTise | inTerview wiTH THe mAnAgemenT BOArd “We strongly believe as a company that personal development is actually the ultimate motivation for people in S&T Slovenia.” the terms of the number of employees, we So, now when we have the opportunity have reached the bottom; for this volume and need to develop something new of of revenue, the amount of employees and course the development of our own people knowledge now is optimal. is the first thing to do… it is the first strat- egy. Then again, sometimes when you don’t S&T LIVE: Recently S&T had a rebrand- have the right candidates internally, when ing and became a consulting company you need some skills very fast, in such cas- as well. What will be the main source es, you simply go out and bring in people for consultants who have knowledge in who have the required skills. R O B E R T diverse industries where you operate Tina: Consulting is one of our key stra- and /or what is the strategy to educate tegic initiatives, since we believe that IT so- current employees to become real con- lutions can be sold and delivered to clients sultants? only in combination with consulting. To Robert: The best way to get them is become a good consultant several years of to develop and educate our own people. experience are needed. Besides that proac- Because they have certain knowledge, ex- tivity and self-learning are crucial as well. pertise, history and they know their custo- Our employees also participate in selected mers; nevertheless we strongly believe as a training programs, where consulting skills company that personal development is ac- can be learned. tually the ultimate motivation for people. Nenad: We have to go to a higher level in terms of knowledge and our solutions. Because providing business, IT or infra- at a company level which ensures that this structure solutions means that we need to process of selecting, working with and re- behave differently. To be able to propose taining key employees is followed. This relevant products on the market, the same process is not yet in the place, but it will questions now require different answers be kicked off on the 1st of September 2010. than few years ago. Currently we need to Another thing is that talent management is train ourselves, we have external trainings, one of the key tasks of every manager. If and we have to provide the information you don’t know how, don’t have a feeling, to people all the time. But we sometimes don’t care about your talent’s development need to bring new people who have experi- and motivation, how they see themselves ence in certain business areas. We have to in this company in the future, then you are change. Now we have to be experts in busi- not doing your job as a manager. ness and to act faster. Nenad: For sure we recognize and re- spect top talents. We include them in train- S&T LIVE: Is there some strategy now in ings, we have the X-tra mile award, and the company, which allows discovering they get some other recognition from their N E N A D the top talents in S&T Slovenia, using supervisors. Also, we send such people to their potential 100% and ensuring they various external initiatives, which enable will not leave the company? their development; for example, we have Robert: A structured approach which is been sending people to participate in Amer- needed, when you have a certain program ican Chamber Young Professionals project. 9
  • 10. exPerTise | inTerview wiTH THe mAnAgemenT BOArd “Our business is very much a people business and the know-how development of our employees is a key to success.” S&T LIVE: Is there some strategy in the Tina: Our business is very much a peo- company, which ensures the transfer ple business and the know-how develop- and sharing of knowledge from people ment of our employees is a key to success. on senior positions with the young em- All our new employees are participating ployees? in mentoring programs; furthermore that Robert: From the formalized processes, team work is a strong element of know- we have mentoring, coaching and shadow- ledge transfer. ing. All these are running much better, than they used to in the past. But I cannot S&T LIVE: We already have mentioned T I N A say we are absolutely happy with today’s above, that the business going through a knowledge transfer in the company. Now crisis times. What type of leadership do we have more than 50 people who are an- you think is now required for the com- nually involved into one of these processes. pany and for business as a whole in such However, where I am absolutely not happy a situation? is the lack of initiative from the employees. Tina: As I see it, here we need leader- People participate more because they see ship with a clear strategy, professional exe- there is this program and they can apply, cution of it and a readiness for constant S&T LIVE: What do you enjoy the most, or there will be their own desires in that. change. being on Management Board? At least this is my impression and this is Nenad: I have always been a represen- Sašo: There is faster approach to infor- something we should work on. tative of the democratic leadership style, mation and the possibility of reacting and which is close to people. When we all can to changing something. Of course this in- discuss and together decide what the best volves a lot of responsibility, but also the solution is and go for it. We have people on privilege to have influence at that level. the board who know a lot, who are smart. Tina: The most I enjoy when I see how And of course we should work together our employees grow, excel and deliver out- with them. standing results. Sašo: For me the key word here is com- Nenad: It is important for me to provide munication. Proper communication chan- my view on the way we should go and how nels built on all levels. To empower employ- we should get there. And, of course, I very ees to make some decisions on their own much enjoy working with good people in and this will keep them motivated as well. the company. Robert: Flexibility is something that I Robert: One thing is to see progress, think management should be chosen for. At to take the company, the employees and S A Š O the same time, in crisis times when people myself from one point to another. Progress are under greater pressure, a leader should gives me the utmost satisfaction. Another be more hands on than a dreamer or a stra- thing I like very much is seeing people de- tegist. veloping themselves in the process. >> Find the extended version of interview with the management Board on intranet. 10
  • 11. PA r T n e r s H i P | A m C H A m YO U n g P rO F e s s i O n A L s i n i T i AT i v e Young Professionals in the business American Chamber helps to discover Pioneers of innovation, ambition, over exaggeration, challengers of the status quo, users of non-formal approaches and tireless workers. Who are they? These are young professionals in business. Maybe due to their age or due to being fresh in the business they are always full of ideas and can’t wait to implement them. S L A V K O M A R K O T O M A Ž How should the gurus of business, exe- S&T LIVE: What are your impressions S&T LIVE: Does this initiative contribute cutives and senior managers react to, inter- from the AmCham event? to your future career? act with and take into consideration these Slavko Ovčina: It was on the 19th of Tomaž Kužnik: Sure. For a sales person young entrepreneurs, who will succeed May. That was the first introductory meet- knowing many external people is crucial. them tomorrow? ing, so basically we had the get to know ac- I see myself developing in sales, taking S&T Slovenia together with AmCham tivities. In the future we are going to have leadership positions, managing projects (American Chamber) in Slovenia are sup- some meetings or workshops scheduled at a higher level. It is beneficial, because porting a program that helps to create a with the senior managers. We were near you interact with the customer on the same network of young professionals from many 80-90 people from different companies with level. Slovene companies that builds the dialog diverse profile: IT, accounting, consulting, and knowledge-sharing among both them- pharmacy, others. S&T LIVE: How do you see the role of selves and senior managers. So it serves not This is the nice platform, where we – young professionals in corporate busi- only to exchange contacts, but to capture young professionals from different indus- ness? their best qualities, developing them and tries – can come together, exchange opi- Marko Ostanek: The fact that an initia- helping them to make a step towards their nions, and build the network for the future. tive like this exists tells that the role we future career. S&T Slovenia have sent three There will be senior managers transferring play is important. We have the opportunity representatives to participate in this Am- knowledge to us; maybe they will provide and space to meet, to build relationships Cham initiative. We asked them about their us with some actual cases to solve, so we which will help to create new opportunities impressions of the first AmCham Young can learn from their previous experience. on the market in the future. Professionals event and perceptions of the role of young people in corporate business. PArTnersHiP | s&T sLOveniA And AieseC S&T Slovenia developing and sharing knowledge with AieSeC Running its CSR initiatives and enabling students and recent graduates, S&T Slovenia made a partnership with AIESEC – the largest youth-run organization in the world. O L G A What is this partnership about? S&T inside and to write her views on that for Slovenia takes part in AIESEC‘s global ex- employees. Another intern is coming to change program and receives interns in its work in the SAP department. office to join the team and work on diverse Their mentorship program is another ini- projects in different departments. tiative, which S&T Slovenia participates in significant experience for development. Olga from Russia is the first AIESEC in- with AIESEC: members of our Management Žiga Klajnšek explains “I hope it will help tern in S&T Slovenia. Olga Sitnik is an in- Board act as mentors of AIESEC’s leaders. me in finding out what I want to do next tern in the marketing and HR departments. This program is valuable for both sides, in my life, in my future professional career. Her main responsibility was to release the Robert Trnovec, a mentor, shares “Know- I haven’t made concrete decisions yet, but magazine you are reading right now! Ad- ledge is not really the privilege of older for sure one day I want to be as cool and as ditionally she was helping in organisation people. My benefit and value is of course successful as Robert”. of different events for S&T Slovenia. It was that I am learning in the process together Currently in this program there are two an outstanding experience for her to have with my mentee”. For representatives of mentorship pairs: Robert and Tina are men- a chance to get to know the company from AIESEC, the mentees, this is also the highly tors from S&T Slovenia. 11
  • 12. PAssiOn | is COOL w inter time! the i play badminton l l in in the winter time ba i participated on a court! t ke bas in Ljubljana marathon, Tek i play trojk, radenci ... i am playing football with COOL people all year round! i love taking pictures! in COOL i met people with i am into the city cycling! i took part in the same passion! marathon Franja and Poli marathon. How cool is to be COOL? CO l to be part of eeded hat is n er year. ore W p y kids. m 50 euro et? for m e and m ay of life! ill I g tivities tive w What w to all COOL ac healthy and ac Access ly access to a ong the m. imp ortant OOL? ployee s are am eady C enia em W ho is alr , 52 s&T slov le 75 peop i adore playing beach volleyball in the summer! i participated i’ve reached the peak in volleyball tournament of mt. Triglav (2864 last year! m) as a member of the mountain COOL section. i lo ve my kids are enjoying wa lking different workshops up together with COOL! the hill  wit hm yC OO Lb ud die e s! i lik o i ng! o čel i have discounts in bik šk t ain a, To from . fitness clubs, cause i enjoy my leisure un or ay ič mo na g r aw d vrš i’m with COOL! time playing board to ar the an in m games and organizing r s i am o to Š im. Fu nano events for other COOL g r to nd K na to participants! a blja Lju 12
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  • 14. S&T Slovenia Passion event 4th of June. On that day many things happened – S&T Slovenia employees were singing, dancing, shooting movies, performing on stage, taking part in the contest for the best song about S&T Slovenia, chilling and partying together. First place went to the Dilbert team, while the South Park followed in second. You can watch videos of all teams and leave your comments on Socialtext! 14
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  • 16. S&T Slovenia on NT Conference Spreading the PASSiON with Charlie’s iT Angels! The Portorož seaside. The 15th NT Conference, organized by Microsoft. 2500 delegates. 35 S&T representatives. Four days to go! Attending trainings and lectures for some people, working on the company stand for others and hanging around for someone else … or for everyone? ;) My type of badge gave me access to only certain areas and they were places of leisure, entertainment and positive image building, which were our work. The S&T Slovenia stand was the spot with so much PASSION! Everyone could take a picture on a fancy motorbike with passionate Charlie’s IT angels, our hostesses. All visitors were awarded with something special from S&T Slo- venia – a t-shirt (majica!), a cloth for wiping glasses, a badge holder or they could try the passion fruit (passionka!) and feel very special! 16