Operationally, the word quality refers to products. A product is a quality product if it is defect free.
Producer View of Quality: The producer view of quality has these 4 characteristics. Doing the right thing, Doing it the right way, Doing it right the first time and Doing it on time without exceeding cost.
Customer View of Quality: Meeting requirements is a producer’s view of quality. This is the view of the organization responsibility for the project and process, and the products and services acquired, developed, and maintained by those processes.
Process management is a PDCA cycle. Process management processes provide the framework from within which an organization can implement process management on a daily basis.
PLAN Process Inventory – 1 Process Mapping – 2 Process Planning – 3 Enables process definition CHECK Process Measurement – 6 Enables process assessment ACT Process Improvement – 7 Enables process improvement DO Process Definition – 4 Process Controls – 5 Enables process execution
A set of activities, methods, practices, and transformations that people use to develop and maintain software and associated products (e.g. plans, design documents, code, test cases, user manual, etc.)
Software process capability
Describes that range of expected results that can be achieved by following a software process.
Software process performance
Represents the actual results achieved by following a software process.
- The extent to which a specific process is explicitly defined, managed, measured, controlled and effective
- Implies a potential for growth in capability and indicates both the richness of an organization’s software process and the consistency with which it is applied in projects throughout the organization.
Entails building an infrastructure and a corporate culture that supports the methods, practices, and procedures of the business so that they endure after those who originally defined them have gone.