www.wizardea.com | contact@wizardea.comB. M. Shahrier Majumder, PMPPMP® Exam Preparation
Project Quality Management
www.wizardea.com | contact@wizardea.comLearning ObjectivesUpon completion of this topic you will learn about– The processe...
www.wizardea.com | contact@wizardea.comQuality ManagementProject Quality Management includes the processes and activities ...
www.wizardea.com | contact@wizardea.comKey Activities of Quality Management• Plan Quality: The process of identifying qual...
www.wizardea.com | contact@wizardea.comPlan Quality | Data Flow Diagram6
www.wizardea.com | contact@wizardea.comPlan QualityInputs Tools & Techniques OutputsScope baselineStakeholder registerC...
www.wizardea.com | contact@wizardea.comPlan Quality > Inputs• Enterprise Environmental Factors•Governmental agencies rules...
www.wizardea.com | contact@wizardea.comPlan Quality > Tools and Techniques• Cost-benefit Analysis– Consider the trade-offs...
www.wizardea.com | contact@wizardea.comPlan Quality > Tools and Techniques• Cost of Quality– Total cost of all efforts to ...
www.wizardea.com | contact@wizardea.comPlan Quality > Tools and Techniques• Benchmarking• Comparing similar activities to ...
www.wizardea.com | contact@wizardea.comPlan Quality > Outputs• Quality Management Plan• Quality management plan is a compo...
www.wizardea.com | contact@wizardea.comQuality Planning >> Outputs Quality Metrics Specifically describes what is measur...
www.wizardea.com | contact@wizardea.comPerform Quality Assurance | Data Flow Diagram1414
www.wizardea.com | contact@wizardea.comPerform Quality AssuranceInputs Tools & Techniques OutputsQuality management plan...
www.wizardea.com | contact@wizardea.comPerform Quality Assurance > Inputs• Work Performance Information• Technical perform...
www.wizardea.com | contact@wizardea.comPerform Quality Assurance > Tools andTechniques• Quality Audit• Structured review o...
www.wizardea.com | contact@wizardea.comPerform Quality Assurance > Tools andTechniques• Process Analysis• Follows the step...
www.wizardea.com | contact@wizardea.comPerform Quality Control1919
www.wizardea.com | contact@wizardea.comPerform Quality ControlInputs Tools & Techniques OutputsQuality management planQu...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Cause Effect Diagram21
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Control Chart– Stable Process– Unst...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Flow charting23
www.wizardea.com | contact@wizardea.comPerform Quality Control >> Tools andTechniques• HistogramA histogram (or frequencyd...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Pareto ChartThe Pareto chart is a s...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Run ChartChronological order that d...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Scatter DiagramA scatter plot is us...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques Statistical SamplingSelecting a po...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques Statistical Sampling (Continue)Ran...
www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Inspection– Inspections are formal ...
www.wizardea.com | contact@wizardea.comQuality Management > Some Important Concept• Gold Plating:– Giving the customer ext...
www.wizardea.com | contact@wizardea.comQuestions32• [mail.shahrier@gmail.com]• http://bd.linkedin.com/in/shahrier
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PMP Exam Preparation Course: 07 Project Quality Management

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Transcript of "PMP Exam Preparation Course: 07 Project Quality Management"

  1. 1. www.wizardea.com | contact@wizardea.comB. M. Shahrier Majumder, PMPPMP® Exam Preparation
  2. 2. Project Quality Management
  3. 3. www.wizardea.com | contact@wizardea.comLearning ObjectivesUpon completion of this topic you will learn about– The processes, activities and documentation items for ProjectQuality Management– Elements (and deliverables) for Project Quality Management– Tools and techniques of the key activities of the Project QualityManagement3
  4. 4. www.wizardea.com | contact@wizardea.comQuality ManagementProject Quality Management includes the processes and activities of theperforming organization that determine quality policies, objectives andresponsibilities so that the project will satisfy the needs for which it wasundertaken. procedures and processes of quality planning, qualityassurance and quality control, with continuous process improvementactivities conducted throughout, as appropriate.4
  5. 5. www.wizardea.com | contact@wizardea.comKey Activities of Quality Management• Plan Quality: The process of identifying quality requirements and/orquality standards for the project and product, and documenting howthe project will demonstrate compliance.• Perform Quality Assurance: The process of auditing the qualityrequirements and results from quality control measurements toensure appropriate quality standards and operational definition areused.• Perform Quality Control: The process of monitoring and recordingresults of executing the quality activities to asses performance andrecommend necessary changes.5
  6. 6. www.wizardea.com | contact@wizardea.comPlan Quality | Data Flow Diagram6
  7. 7. www.wizardea.com | contact@wizardea.comPlan QualityInputs Tools & Techniques OutputsScope baselineStakeholder registerCost performance baselineSchedule baselineRisk registerEnterprise environmentalfactorsOrganizational processassetsCost-benefit analysisCost of QualityControl chartsBenchmarkingDesign of experimentsStatistical samplingFlowchartingProprietary qualitymanagement methodologiesAdditional quality planningtoolsQuality management planQuality metricsQuality checklistsProcess improvement planProject document updates7
  8. 8. www.wizardea.com | contact@wizardea.comPlan Quality > Inputs• Enterprise Environmental Factors•Governmental agencies rules, standards and guidelinesspecific to the application area, may affect the project• Organizational Process Assets•Organizational quality policies, regulations and guidelines•Historical databases•Lessons learned from previous project specific to theapplication area, may affect the project8
  9. 9. www.wizardea.com | contact@wizardea.comPlan Quality > Tools and Techniques• Cost-benefit Analysis– Consider the trade-offs of the cost of quality• Constant focus on stakeholder satisfaction• Constant focus on the bottom line (benefits must outweigh the costs)• Cheaper and more efficient to prevent defects than have to spend timeand money fixing them later– Benefits of meeting quality requirements are• Stakeholder satisfaction is increased• Costs are lower• Productivity is higher• There is less rework9
  10. 10. www.wizardea.com | contact@wizardea.comPlan Quality > Tools and Techniques• Cost of Quality– Total cost of all efforts to achieve product/service quality– Measures all work to ensure conformance to requirements and allwork resulting from nonconformance to requirements– 3 types of costs• Prevention costs• Appraisal cost• Failure cost– Internal– External10
  11. 11. www.wizardea.com | contact@wizardea.comPlan Quality > Tools and Techniques• Benchmarking• Comparing similar activities to the current activities• Current activities become a standard to measure performanceagainst (benchmark)• Design of Experiments• An analytical technique that identifies the elements or variablesthat will have the greatest or optimal effect on overall projectoutcomes• A statistical method11
  12. 12. www.wizardea.com | contact@wizardea.comPlan Quality > Outputs• Quality Management Plan• Quality management plan is a component or subsidiary plan of theproject management plan• Describes how the project management team will enforce the QualityPolicy• Documents the resources required to carry out the plan, theresponsibilities of the project team in quality implementation and allprocesses and procedures that are used to satisfy qualityrequirements• Must address quality control, quality assurance and continuousprocess improvement for the project• Quality actions will be assigned to activities in the WBS12
  13. 13. www.wizardea.com | contact@wizardea.comQuality Planning >> Outputs Quality Metrics Specifically describes what is measured and how it will be measuredaccording to the Quality Control Plan and process Quality Checklists A tool and technique of the Risk Identification process An input to the Quality Control Process Process Improvement Plan Process boundaries Process configuration Process metrics Target for improved performance13
  14. 14. www.wizardea.com | contact@wizardea.comPerform Quality Assurance | Data Flow Diagram1414
  15. 15. www.wizardea.com | contact@wizardea.comPerform Quality AssuranceInputs Tools & Techniques OutputsQuality management planQuality metricsWork performanceinformationQuality control measurementsPlan Quality and PerformQuality Control tools andtechniquesQuality auditsProcess analysisOrganization process assetsupdatesChange requestProject management planupdatesProject document updates1515
  16. 16. www.wizardea.com | contact@wizardea.comPerform Quality Assurance > Inputs• Work Performance Information• Technical performance measures• Project deliverables status• Schedule progress• Cost incurred16
  17. 17. www.wizardea.com | contact@wizardea.comPerform Quality Assurance > Tools andTechniques• Quality Audit• Structured review of quality management activities• May be in-house or independent• Identify all the good /bad practices being implemented• Identify all gaps/shortcomings• Share the good practices introduced or implemented in similar projectsin the organization and industry• Proactively offer assistance in a positive manner to improveimplementation of processes to help the team raise productivity• Highlight contributions of each audit in the lesson learned repository ofthe organization17
  18. 18. www.wizardea.com | contact@wizardea.comPerform Quality Assurance > Tools andTechniques• Process Analysis• Follows the steps as specified in the process improvement planto identify the improvements from an organizational andtechnical standpoint• Looks at the problems encountered, constraints experiencedand other non-value added activities identified• Root Cause Analysis18
  19. 19. www.wizardea.com | contact@wizardea.comPerform Quality Control1919
  20. 20. www.wizardea.com | contact@wizardea.comPerform Quality ControlInputs Tools & Techniques OutputsQuality management planQuality metricsQuality checklistsWork performancemeasurementsApproved change requestsDeliverablesOrganization process assetsCause and effect diagramControl chartsFlowchartingHistogramPareto chartRun chartScatter diagramStatistical samplingInspectionApproved change requestreviewQuality control measurementsValidated changesValidate deliverablesOrganizational process assetsupdatesChange requestsProject management planupdates2020
  21. 21. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Cause Effect Diagram21
  22. 22. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Control Chart– Stable Process– Unstable Process22
  23. 23. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Flow charting23
  24. 24. www.wizardea.com | contact@wizardea.comPerform Quality Control >> Tools andTechniques• HistogramA histogram (or frequencydistribution chart) is a bar graphthat groups data bypredetermined intervals to showthe frequency of the data set. Itprovides a way to measure andanalyze data collected about aprocess or problem, and mayprovide a basis for what to workon first.2424
  25. 25. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Pareto ChartThe Pareto chart is a special type of histogram, used to view causesof a problem in order of severity from largest to smallest. It is a simplestatistical tool that graphically shows the 20-80 rule where 20% of thesources cause 80% of the problems.25
  26. 26. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Run ChartChronological order that displays changes and trends in the centraltendency (average)26
  27. 27. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Scatter DiagramA scatter plot is used for problem solving and understanding cause-and-effect relationships. It shows whether a relationship existsbetween two variables, by testing how one variable influences theresponse (other variable).27
  28. 28. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques Statistical SamplingSelecting a portion of the population (0% - 100%)Statistical termsMean – sum of measurements divided by number of measurementsunder considerationMedian – value having as many observations above it as below it whenthe observations are arranged in increasing or decreasing sequence ofvalueMode – most frequently occurring observation If two modes, considered bimodal If three or more modes, not a viable measure of central tendency28
  29. 29. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques Statistical Sampling (Continue)Range – difference between the largest measurement andthe smallest measurementVariance: Population or process variance – sum of the squareddeviations from the mean divided by the number ofmeasurements Sample variance – sum of the squared deviations from themean divided by number of measurements minus 1 (n-1)Standard deviation – positive square root of the variance29
  30. 30. www.wizardea.com | contact@wizardea.comPerform Quality Control > Tools and Techniques• Inspection– Inspections are formal manual techniques that are a naturalevolution of desk checking. This procedure requires a team,usually directed by a moderator.– Measuring, examining, and testing– Determine whether results conform to requirements– Conducted at any level30
  31. 31. www.wizardea.com | contact@wizardea.comQuality Management > Some Important Concept• Gold Plating:– Giving the customer extras– Adds no value to the project• Just in Time (JIT):– Decreasing inventory close to zero– Forces attention to quality• Total Quality Management (TQM):– Company and employees focus on finding the ways tocontinuously improve the quality of their business practices andproducts31
  32. 32. www.wizardea.com | contact@wizardea.comQuestions32• [mail.shahrier@gmail.com]• http://bd.linkedin.com/in/shahrier
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