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How to Learn to Stop Worrying and Love Reviews*
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How to Learn to Stop Worrying and Love Reviews*

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How should you deal with online reviews? Danika takes you through prioritizing reviews based on urgency, traction, and other factors, as well as leveraging reviews as customer service opportunities.

How should you deal with online reviews? Danika takes you through prioritizing reviews based on urgency, traction, and other factors, as well as leveraging reviews as customer service opportunities.

Published in: Business

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  • 1. How to Make Everyone Love Your Small Business By Danika Atkins Account Executive, Zone 5
  • 2. How to Make Everyone Love Your Small Business By Danika Atkins Account Executive, Zone 5
  • 3. How to Make Everyone Say Nice Things About You Online By Danika Atkins Account Executive, Zone 5
  • 4. How to Make Everyone Say Nice Things About You Online By Danika Atkins Account Executive, Zone 5
  • 5. How to Make Bad Reviews Disappear the “Legal” Way By Danika Atkins Account Executive, Zone 5
  • 6. How to Make Bad Reviews Disappear the “Legal” Way By Danika Atkins Account Executive, Zone 5
  • 7. How to Learn to Stop Worrying and Love Reviews* By Danika Atkins Account Executive, Zone 5 +10 points if you get the reference
  • 8. Opportunities How Reviews Make Us Feel
  • 9. The Good
  • 10. The Bad
  • 11. The Ugly
  • 12. Opportunities Do Reviews Even Matter?
  • 13. 70%US Internet Users who compare prices or read reviews before visiting a brick-and-mortar store
  • 14. 72%US consumers who trust online reviews as much as personal recommendations
  • 15. 52%Consumers who are more likely to use a local business with positive online reviews
  • 16. 1★é Leads to 5 to 9 percent increase in revenue
  • 17. Opportunities Sources of Reviews
  • 18. Yelp
  • 19. Google+
  • 20. TripAdvisor
  • 21. Blogs
  • 22. And the dreaded Word of Mouth
  • 23. Opportunities Monitor
  • 24. Create a Response Policy
  • 25. Tools - Tweet Alarm
  • 26. Claim Your Business Dashboards
  • 27. Make the Time
  • 28. Opportunities Creating a Response Plan
  • 29. Take Your Temperature Impact Time
  • 30. Act
  • 31. Consider
  • 32. Ignore
  • 33. Opportunities Keep Calm and Carry On