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Helping Your Nonprofit Operate at PEAK Performance
 

Helping Your Nonprofit Operate at PEAK Performance

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Chip Conley, Best Selling Author & Entreprenuer ...

Chip Conley, Best Selling Author & Entreprenuer
Thriving nonprofits require effective leaders. And while there's no magic recipe that creates an amazing leader, Chip will talk about how he used psychologist Abraham Maslow's iconic Hierarchy of Needs as a means of creating peak experiences in his business, and especially how he's used this model with many of his favorite nonprofits. Discover how your nonprofit can reconnect with its purpose and hear Chip's thoughts on why nonprofits actually enjoy advantages over today's for-profits.

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    Helping Your Nonprofit Operate at PEAK Performance Helping Your Nonprofit Operate at PEAK Performance Presentation Transcript

    • Helping Your Nonprofit Operate at PEAK Performance CHIP CONLEY Founder of Joie de Vivre Hotels Author of PEAK + Emotional Equations Founder of FEST300
    • Life, and work, is all about where you pay your attention.
    • Just as people experience varying levels of fulfillment …
    • … so do organizations.
    • CALLING CAREER JOB
    • My Calling in Life?
    • Create
    • You Are Where You Sleep
    • “Identity Refreshment”
    • 3. Strong Customer Loyalty 4. Profitable + Sustainable Business 2. Enthusiastic Staff 1. Unique Corporate Culture The Service Profit Chain: Karmic Capitalism
    • By 2001 JDV was flying high.
    • SELFACTUALIZATION Where Peak Experiences Occur ESTEEM SOCIAL / BELONGING SAFETY PHYSIOLOGICAL Maslow’s Hierarchy of Needs
    • What Does a Self-Actualized Organization Look Like?
    • IDENTITY REFRESHMENT Self Actualization FEELING LIKE A VIP Esteem RESPONSIVE STAFF SERVICE A QUIET AND SAFE ROOM A COMFORTABLE AND CLEAN BED Hotel Hierarchy of Needs Social Belonging Safety Physical
    • TRANSFORM Self-Actualization SUCCEED Social / Belonging + Esteem SURVIVE Physiological + Safety Transformation
    • Calling MEANING Creates Inspiration TRANSFORM Career RECOGNITION Creates Loyalty SUCCEED Job MONEY SURVIVE Employee Creates Motivation
    • UNRECOGNIZED NEEDS Creates Evangelism TRANSFORM DESIRES Creates Commitment SUCCEED EXPECTATIONS SURVIVE Customer Creates Satisfaction
    • LEGACY Creates Pride of Ownership TRANSFORM RELATIONSHIP ALIGNMENT Creates Confidence SUCCEED TRANSACTION ALIGNMENT SURVIVE Investor/Donor Creates Trust
    • Customer UNRECOGNIZED NEEDS DESIRES EXPECTATIONS MEANING RECOGNITION Strong Customer Loyalty Profitable + Enthusiastic Sustainable Staff Business Unique Corporate Culture LEGACY RELATIONSHIP ALIGNMENT MONEY TRANSACTION ALIGNMENT Employee Investor/Donor
    • Peak Performing Organizations Consciously Using Maslow
    • Nonprofit Leaders Operating at PEAK Performance 1. Create an organizational Culture that is a magnet for good people and great practices. 2. Realize that it's the Meaning that drew their Employees, but Money and Recognition is what allows them to stay. 3. Stabilize the base of the Customer pyramid but are constantly brainstorming about how to mind-read their unrecognized needs. 4. Assure that they're transactionally aligned with their Boards, but use the Organization's Legacy as the inspirational carrot.
    • Creating Peak Experiences Creates Peak Performance
    • Seek the Peak chipconley.com