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TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives
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TradeTech Architecture 2011 - Rodney Morrison, How to Achieve Success with Application Performance Monitoring Initiatives

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Rodney Morrison, SL’s Vice President of Products delivered a talk entitled, “How to Achieve Success With …

Rodney Morrison, SL’s Vice President of Products delivered a talk entitled, “How to Achieve Success With
Application Performance Monitoring Initiatives” at TradeTech Architecture 2011.

Published in: Technology, Business
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  • 1. How to Achieve Success WithApplication Performance Monitoring Initiatives Rodney Morrison VP, Products SL Corporation
  • 2. Agenda Definition and Objectives of APM Analyst Breakdown of the APM Solution Space Challenges to Success Coming Advancements in APM An Investment Bank Use Case
  • 3. What is APM? APM refers to the discipline within systems management that focuses on monitoring and managing the performance and service availability of software applications. The two main sources of information for proper application management are resources and user experience.
  • 4. Factors Driving APM Initiatives Complexity of applications increasing dramatically Cost estimations of application downtimes are more frequently calculated and on the rise High severity incidents on the rise MTTR is often 30 minutes to 3 hours in even the most critical application areas
  • 5. The Perfect Storm Best practices for change control have created operational silos Events geared more for operational management are passed to application support teams from all silos Each technology stack requires expertise and training in administrative and monitoring toolsResult High level of noisy, uncorrelated events make proactive application management impossible Lack of centralized access to data and performance history leads to lengthy triage for resolution
  • 6. APM Breakdown – The Analyst’s Vision End-user experience monitoring Runtime architecture discovery Transaction monitoring Component deep-dive monitoring Performance Analytics
  • 7. Usage of Management Tools Evolves With Complexity
  • 8. The Missing Gap Centralized console for all performance data Summary views relevant to applications and services Application-centric event filtering and correlation Historical views of performance metrics for baselining and event analysis
  • 9. Advanced APM Analytics engines for discovering performance patterns Automation – Command and Control
  • 10. IT Challenges for APM Initiatives  Reduce incidents and time to repair with very specific application visibility requirements  Emphasis on root cause  Analysis Tools detailing application performance for preventative care and capacity planning  To support line-of-business visibility into application availability, performance, the risk associated with that performance, and SLA monitoring  To standardize on a common delivery platform for application support to reduce operation costs
  • 11. Best Practices for APM Delivery and Maintenance  Create a team  Specifically tasked with APM  Define  Skills: Basic knowledge of applications, underlying  Measure infrastructure, software  Analyze components and architectures,  Improve and can liaise with business and  Control development
  • 12. Best Practices for APM Delivery and Maintenance  Create a team  Choose initial critical  Define applications  Gather requirements  Measure  Gather all relevant and  Analyze accessible performance metrics  Improve  Choose tool sets  Control
  • 13. Best Practices for APM Delivery and Maintenance  Create a team  Aggregate metrics and create  Define baseline  Measure  Determine initial rule sets and thresholds  Analyze  Configure summary views and  Improve drill down per defined role  Control
  • 14. Best Practices for APM Delivery and Maintenance  Create a team  Iterate with key stakeholders  Define  Verify that the information is  Measure correct, and pertinent to role activities  Analyze  Practice scenarios to verify that  Improve discovery and drill down to  Control analysis or root cause is optimal per role
  • 15. Best Practices for APM Delivery and Maintenance  Create a team  Track MTTR improvements  Define  Determine repair activities  Measure performed outside of the APM  Analyze solution, can they be automated?  Improve  Are there other metrics or  Control correlations that need to be included to capture outlier events?
  • 16. Best Practices for APM Delivery and Maintenance  Create a team  Tweak thresholds to optimize  Define alerts  Measure  Add any new important metrics  Analyze or correlations  Improve  Add automated responses  Add new important applications  Control
  • 17. Case Study:One of the World’s Largest Financial Institutions
  • 18. Case Study: One of the World’s Largest Financial InstitutionsReal World Best Practices Designate main support team and determine roll-out plan Choose application group or initial critical applications for implementation Determine user roles exec/application support/tech support Determine application architectures Determine available monitoring systems and sources of performance data Work with technology support teams and determine agents/no agent technology Determine dashboard templates to create consistent company- wide standards Move to next app group or let app support teams build out
  • 19. Case Study:One of the World’s Largest Financial Institutions
  • 20. Alert SummaryComposite Objects of Underlying Data
  • 21. Alerting in Context of Process Flow
  • 22. Technology Summaries - Web Server Farms
  • 23. Detail JMS Server
  • 24. WebLogic Server Metrics
  • 25. Data Grid Utilization
  • 26. Detail – JMS Destinations
  • 27. JVM Metrics
  • 28. ROI Total benefit – Reduction in outages = reduction in… • Idle labor • Loss of business • Penalties for unmet SLAs/JIT agreements • Loss of discounts for early payments • Penalties for late payments • Cost of idle equipment/telecommunications • Cost of facilities • Cost of recovery • Cost of damage to perceived customer service • Cost of damage to brand perception – Improved productivity – Reduced complexity – faster training of new employees – Capacity planning $35.7MM in Year 1
  • 29. Conclusion The enterprise IT environment is becoming exponentially more complex Multiple disparate unconnected monitoring solutions are only adding to the complex- ity and management costs. End to End APM solutions are not only viable but have already been proven to deliver great benefits
  • 30. Questions?

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