Asurion and SL Present:
Tell Me When My Critical Apps Are Sick, Not Dead!

Presented By:
Craig Shelley
TIBCO Architect, As...
SAFE HARBOR DISCLOSURE
During the course of this presentation TIBCO or its representatives may make forward-looking
statem...
DISCLAIMER
This document (including, without limitation, any product roadmap or statement of direction data)
illustrates t...
Agenda
The TIBCO Asurion Stack
Asurion Challenges
Enterprise Monitoring and Management

Monitoring the Event-Enabled Enter...
Asurion –
Your Technology Protection Company
 Mobile Protection provides cell phone users with rapid replacement
coverage...
The Asurion TIBCO Stack
Classic Stack
 Standard SOA suite
 BusinessWorks
 EMS

Stack Expansion
 Event Oriented Archi...
Asurion Implementation Challenge
Container Oriented Architecture

This document (including, without limitation, any produ...
Asurion Monitoring Challenges
Behind the incident
 Pervasive Reactive monitoring
 Emerging pro-active monitoring activi...
Enterprise Monitoring and Management –
Why spend the effort?
Enterprise deployment without effective monitoring and manag...
“It’s Dead, Jim.”
“What just happened?”
 What every operations and monitoring team asks

MTTR, the metric of force
 MT...
Seeing the Digital Trees
and Not the Forest
Tendency to focus on individual sources of data
 Hawk sees multiple linear s...
Seeing the Digital Trees
and Not the Forest
Tendency to focus on individual sources of data
 Hawk sees multiple linear s...
Monitoring the Event Enabled Enterprise
Purposeful Eventing for Monitoring
 Take what you are given
 Hawk is a great pl...
“It was my understanding that there
would be no math.”
Correlation is key. Context is the lock.
 Look at your services t...
SL Corporation
 So who’s going to do this heavy lifting ?

or

This document (including, without limitation, any product ...
SL Corporation and TIBCO
www.sl.com
SL + TIBCO
partnership for 10 years

Real-Time
Dashboards for
Hawk /
Rendezvous
2003-2...
RTView Enterprise Monitor
 Tell Me When It’s Sick – Not Dead

 Get All the Data – correlate it in context
 See the Fore...
RTView Enterprise Monitor
 High-Level Application Summary Views
 Drilldown to individual components to investigate probl...
RTView Enterprise Monitor
Product Line …

RTView Enterprise Monitor
Complete end-to-end visibility into health state of al...
RTView Enterprise Monitor


Collect, Analyze, and Visualize Data from Multiple Disparate Sources
RTView
Enterprise Monito...
RTView Enterprise Monitor
 This Gets All the Data
 Initally viewed as
collection of different
technologies
 How to corr...
RTView Enterprise Monitor

This document (including, without limitation, any product roadmap or statement of direction dat...
RTView Enterprise Monitor
 RTView EM maintains a
configuration database
for correlation
 Application or Service
defined ...
RTView Enterprise Monitor
 On Drilldown see
health state of each
component by type
 Only the alerts relevant
to that app...
RTView Enterprise Monitor
 Further drilldown to EMS Servers / Destination Detail and
BW Engine / Process Detail

This doc...
RTView Enterprise Monitor
 Hawk System Metrics and BusinessEvents Detail

This document (including, without limitation, a...
RTView Enterprise Monitor
 ActiveSpaces and ActiveMatrix Service Data

This document (including, without limitation, any ...
RTView Enterprise Monitor
 Tomcat and JVM Metrics

This document (including, without limitation, any product roadmap or s...
RTView Enterprise Monitor
 Correlation of metrics Across Components

This document (including, without limitation, any pr...
RTView Enterprise Monitor
 Diagram Views Created By RTView Builder

This document (including, without limitation, any pro...
RTView Enterprise Monitor
 How to Reduce MTTR – or eliminate it ?

 Or … what is the business value ?

This document (in...
RTView Enterprise Monitor
 Application / Middleware / Infrastructure Teams
do NOT talk to one another !
 They talk to Ma...
RTView Enterprise Monitor
 Application Support people are
overwhelmed with data !
 Huge Amounts of Time Wasted
Looking f...
RTView Enterprise Monitor
 Scale to Very Large
Organizations
 One Monitoring
Platform across
Regions /
Departments /
Tec...
RTView Enterprise Monitor
 Resources / SL Booth

 www.sl.com
 End-To-End Monitoring
White Paper
 SL BLOG

This documen...
Don’t forget to take your survey!
 Available after your session on….
 TUCON Mobile App
 TUCON Website (tucon.tibco.com)...
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TUCON 2013

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SL Corporation was pleased to be both a Platinum Sponsor and speaker at TIBCO’S annual user conference, TUCON 2013. TUCON brought together thousands of the world's most influential technologists and decision-makers that form the future of industry. RTView for TIBCO, a lightweight yet comprehensive performance monitoring platform that is tightly integrated with TIBCO middleware was shown at the booth. The solution dramatically increases visibility into TIBCO infrastructure.

TIBCO expert and TIBCO Architect for Asurion, Craig Shelley, and SL’s CTO, Tom Lubinski, presented the following session:
Asurion and SL Present | Tell Me When My Critical Apps Are Sick, Not Dead!
Craig and Tom offered an in-depth look at the latest advances in end-to-end application monitoring and control of TIBCO-centric environments. Learn how you can achieve a significant positive business impact through increased productivity, proactive monitoring, and the agility of being able to quickly change what you’re monitoring and how you view it.

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TUCON 2013

  1. 1. Asurion and SL Present: Tell Me When My Critical Apps Are Sick, Not Dead! Presented By: Craig Shelley TIBCO Architect, Asurion Tom Lubinski President and CTO, SL This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  2. 2. SAFE HARBOR DISCLOSURE During the course of this presentation TIBCO or its representatives may make forward-looking statements regarding future events, TIBCO’s future results or our future financial performance. These statements are based on management’s current expectations. Although we believe that the expectations reflected in the forward-looking statements contained in this presentation are reasonable, these expectations or any of the forward-looking statements could prove to be incorrect and actual results or financial performance could differ materially from those stated herein. We refer you to the reports that TIBCO files from time to time with the U.S. Securities and Exchange Commission for a discussion of important factors that could cause actual results or financial performance to differ materially from those contained in any forward-looking statement made in connection with this presentation. TIBCO does not undertake to update any forward-looking statement that may be made from time to time or on its behalf.
  3. 3. DISCLAIMER This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. This document is provided for informational purposes only and its contents are subject to change without notice. TIBCO makes no warranties, express or implied, in or relating to this document or any information in it, including, without limitation, that this document, or any information in it, is error-free or meets any conditions of merchantability or fitness for a particular purpose. This document may not be reproduced or transmitted in any form or by any means without our prior written permission. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 3 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  4. 4. Agenda The TIBCO Asurion Stack Asurion Challenges Enterprise Monitoring and Management Monitoring the Event-Enabled Enterprise Monitoring with RTView for TIBCO Conclusion This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 4 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  5. 5. Asurion – Your Technology Protection Company  Mobile Protection provides cell phone users with rapid replacement coverage, device location and data management tools, and ongoing live tech support to care for your privacy, productivity, socializing and even entertainment.  Home-Product Protection provides repair and replacement coverage for all things electronic. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  6. 6. The Asurion TIBCO Stack Classic Stack  Standard SOA suite  BusinessWorks  EMS Stack Expansion  Event Oriented Architecture     BusinessEvents ActiveMatrix Suite AMX Business Process Management ActiveSpaces This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  7. 7. Asurion Implementation Challenge Container Oriented Architecture This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  8. 8. Asurion Monitoring Challenges Behind the incident  Pervasive Reactive monitoring  Emerging pro-active monitoring activities  Trend is changing So many containers, so little time  Container oriented strategy + number of containers = monitoring challenge This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  9. 9. Enterprise Monitoring and Management – Why spend the effort? Enterprise deployment without effective monitoring and management will not deliver the expected levels of business service • What do we monitor? Everything. Monitoring applications externally is insufficient  Just because it’s running doesn’t mean it’s OK All the good data is in the application itself • Find out if an application is sick before it’s dead This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  10. 10. “It’s Dead, Jim.” “What just happened?”  What every operations and monitoring team asks MTTR, the metric of force  MTTR – Mean Time to Restore Is MTTR important if you never have to restore? The Black Box  When a mission critical service fails and nobody knows why  The operations bear trap This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  11. 11. Seeing the Digital Trees and Not the Forest Tendency to focus on individual sources of data  Hawk sees multiple linear streams  Tools show multiple linear streams No real concept of correlation  Does a doctor diagnose a disease by only checking your temperature?  Actionable, Operational Intelligence comes from the complete picture This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  12. 12. Seeing the Digital Trees and Not the Forest Tendency to focus on individual sources of data  Hawk sees multiple linear streams  Tools show multiple linear streams No real concept of correlation  Does a doctor diagnose a disease by only checking your temperature?  Actionable, Operational Intelligence comes from the complete picture This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  13. 13. Monitoring the Event Enabled Enterprise Purposeful Eventing for Monitoring  Take what you are given  Hawk is a great place to start  Coding for Monitoring  Make your code dial home  Build your event inventory  Know who’s talking and what they are saying  Surround your event inventory with context  A+B=C This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  14. 14. “It was my understanding that there would be no math.” Correlation is key. Context is the lock.  Look at your services through your event glasses  Cross the streams  A complex event processing engine can help Who does the heavy lifting?  There’s a lot of data flying around  That’s a lot of numbers to crunch This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  15. 15. SL Corporation  So who’s going to do this heavy lifting ? or This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 15 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  16. 16. SL Corporation and TIBCO www.sl.com SL + TIBCO partnership for 10 years Real-Time Dashboards for Hawk / Rendezvous 2003-2006 Out-of-Box Monitoring for EMS / BW (TIBCO resells) Enterprise Application Monitoring 2006-2010 2010-2013+ 16 This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  17. 17. RTView Enterprise Monitor  Tell Me When It’s Sick – Not Dead  Get All the Data – correlate it in context  See the Forest Not Just the Trees This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 17 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  18. 18. RTView Enterprise Monitor  High-Level Application Summary Views  Drilldown to individual components to investigate problems This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 18 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  19. 19. RTView Enterprise Monitor Product Line … RTView Enterprise Monitor Complete end-to-end visibility into health state of all applications with drill-down to component detail RTView Solution Packages / Products Stand-alone or plug-in packages for specific technologies, e.g. middleware, app servers, database, infrastructure RTView Classic Tools for customization, integration, and dashboard construction This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 19 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  20. 20. RTView Enterprise Monitor  Collect, Analyze, and Visualize Data from Multiple Disparate Sources RTView Enterprise Monitor RTView Classic RTView “IDE” VMware Generic JVM IBM WebSphere Oracle Coherence Amazon EC2 Apache/ Tomcat Oracle WebLogic IBM/Oracle Database System Metrics Oracle Glassfish Custom Package TIBCO EMS (JMS) Business Events Business Works Active Spaces TIBCO AMX … and many more This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 20 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  21. 21. RTView Enterprise Monitor  This Gets All the Data  Initally viewed as collection of different technologies  How to correlate ? This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 21 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  22. 22. RTView Enterprise Monitor This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 22 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  23. 23. RTView Enterprise Monitor  RTView EM maintains a configuration database for correlation  Application or Service defined as collection of components with varying levels of criticality This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 23 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  24. 24. RTView Enterprise Monitor  On Drilldown see health state of each component by type  Only the alerts relevant to that application are presented This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 24 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  25. 25. RTView Enterprise Monitor  Further drilldown to EMS Servers / Destination Detail and BW Engine / Process Detail This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 25 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  26. 26. RTView Enterprise Monitor  Hawk System Metrics and BusinessEvents Detail This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 26 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  27. 27. RTView Enterprise Monitor  ActiveSpaces and ActiveMatrix Service Data This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 27 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  28. 28. RTView Enterprise Monitor  Tomcat and JVM Metrics This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 28 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  29. 29. RTView Enterprise Monitor  Correlation of metrics Across Components This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 29 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  30. 30. RTView Enterprise Monitor  Diagram Views Created By RTView Builder This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 30 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  31. 31. RTView Enterprise Monitor  How to Reduce MTTR – or eliminate it ?  Or … what is the business value ? This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 31 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  32. 32. RTView Enterprise Monitor  Application / Middleware / Infrastructure Teams do NOT talk to one another !  They talk to Management and blame one another !  RTView Helps them see the same data and enhance collaboration ! This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 32 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  33. 33. RTView Enterprise Monitor  Application Support people are overwhelmed with data !  Huge Amounts of Time Wasted Looking for what is relevant  RTView Helps them see only data that they need to see for their job !  Self-Service Views This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 33 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  34. 34. RTView Enterprise Monitor  Scale to Very Large Organizations  One Monitoring Platform across Regions / Departments / Technologies This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 34 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  35. 35. RTView Enterprise Monitor  Resources / SL Booth  www.sl.com  End-To-End Monitoring White Paper  SL BLOG This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 35 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
  36. 36. Don’t forget to take your survey!  Available after your session on….  TUCON Mobile App  TUCON Website (tucon.tibco.com) This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only 36 and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

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