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Financial services application support costs are often unsustainable because they rely on scaling by hiring experts. Growing systems complexity further increases the support burden. Attend this session to learn different approaches leading financial services organizations are taking to address the 4 D's of spiraling support costs:
• Disparate data – See how financial services organizations have gone from silos of monitoring data, to application-level analytics that deliver all of the information, and only the information, needed.
• Dysfunctional systems – Hear how companies are moving from a perpetually reactive state to a defined work system that allows even junior support engineers be effective.
• Demanding processes – Learn how manual processes are being automated.
• Divined planning – Discover how companies are throwing out their "crystal balls" in favor of real metrics to provide early prediction of capacity issues.
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