Your SlideShare is downloading. ×
Redefining End-to-End Monitoring: Service Model Integration
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Redefining End-to-End Monitoring: Service Model Integration

108
views

Published on

Watch SL’s 3rd webinar in the “Redefining End-to-End Monitoring” series. We will demystify how RTView Enterprise Monitor’s service model integration helps you make sense of the reams of monitoring …

Watch SL’s 3rd webinar in the “Redefining End-to-End Monitoring” series. We will demystify how RTView Enterprise Monitor’s service model integration helps you make sense of the reams of monitoring data across the enterprise by understanding how application and deployment environments are interdependent and how this web of interrelated software and hardware interoperate to ensure optimal application health state.

Without this crucial linkage, monitoring systems lack real-world context for the information they collect and present.

RTView Enterprise Monitor has a straightforward and elegant way of integrating with existing service models or CMDB implementations to capture that information (or in their absence, create a service model through auto-discovery), and using that information to identify, organize and present monitoring metrics in line with the way customers have allocated their IT assets.

Published in: Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
108
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 1 All Rights Reserved. Redefining End-to-End Monitoring with RTView™Enterprise Monitor Real-World Context and Application Healthstate – Service Model Integration
  • 2. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 2 All Rights Reserved. E-Commerce App Billing App Trading App Customer Service App Complex, Multi-tier Architectures… • Resource pooling and shared services • Multiple tiers, multiple vendors • Exponential Growth In Data Volumes and users • 24/7 operating windows • Real-time performance requirements • Global distributed data centers, operations
  • 3. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 3 All Rights Reserved. Silo Silo Silo Silo Where Traditional Monitoring Fails… Normalization, Correlation, Analysis, Prioritization, Prediction, (Pro)Action Hosts DBMS App Servers VMs Manufacturing App E-Commerce App Trading App Manufacturing App Traditional Monitoring
  • 4. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 4 All Rights Reserved. Redefining End-to-End Monitoring • Unifies sources to enable visibility and insight into application health – Integrated application- level view – Real-world context – Drill-down into supporting performance data – Real-time and historical data analysis E-Commerce App Billing App Customer Service App Trading App End-to-End Monitoring
  • 5. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 5 All Rights Reserved. Silos vs. Application-Level Monitoring • Applications drive the business • Application owners require visibility into healthstate • Visibility must be configurable by role • Visibility must span network to application level – multi-tier • Omnidirectional - Drill-down, drill-out, drill- through • Prioritization by application criticality
  • 6. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 6 All Rights Reserved. Real End-to-End Monitoring Requirements Across Tiers, Across Vendors, Enterprise-wide • High-Performance Architecture – Distributed, cache-based architecture to minimize latency • Integrated, Dynamic Service Model – Auto-generated, user-validated • Sophisticated cross-correlations and visualizations – Both application service-centric and infrastructure-centric views – Visibility into the data that matter by role, criticality, severity
  • 7. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 7 All Rights Reserved. Real-world Context Required! • Thousands of boxes, oceans of alerts • Dynamic pools of virtual resources • Connect the dots • Distribute the data – Democritization of healthstate intelligence
  • 8. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 8 All Rights Reserved. Service Model Integration – Maturity Curve Maturity 1 Notifications Maturity 2 Event Management Maturity 3 End-to-End Maturity 4 Service Desk/Trouble Ticket Integration
  • 9. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 9 All Rights Reserved. Attempts to move away from Silos - Maturity1 Notifications • Line of Business just panics with this info so often are not even included • AppSupport/Dev eventually ignore these notifications because it is noise • Operations only use it as indicators to go look at the siloed monitors Physical Infrastructure Storage Middleware APM Log files Email, SMS Line of Business Operations App Support Development ServiceDesk Trouble Ticket
  • 10. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 10 All Rights Reserved. Attempts to move away from Silos – Maturity 2 Event Management • Line of Business just panics with this info so often are not even included • Events are centralized to help manage ownership between teams • Only events are available so all teams go back to silos for analysis • No context available to help prioritize events Physical/Virt. Infrastructure Storage Middleware APM Log files Event Management Line of Business Operations App Support Development ServiceDesk Trouble Ticket
  • 11. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 11 All Rights Reserved. Attempts to move away from Silos – Maturity 3 End to End • Summary views that make sense to all teams • Filtered alerts that apply only to the interests of the teams • All info available in one spot to conduct analysis and raise trouble tickets • The dynamic service model provides context for prioritization Physical Infrastructure Storage Middleware APM Log files RTView EM Event Management Cross correlation analysis Dynamic Service Model Line of Business Operations App Support Development ServiceDesk Trouble Ticket
  • 12. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 12 All Rights Reserved. Attempts to move away from Silos – Maturity 4 Integration with Service Desk/Trouble Ticketing Physical Infrastructure Storage Middleware APM Log files RTView EM Event Management Cross correlation analysis Dynamic Service Model Line of Business Operations App Support Development ServiceDesk Trouble Ticket • Bi-directional integration with Trouble Ticket systems • When analysis indicates an event requires action, the trouble ticket can be manually initiated in RTView EM. • RTView EM rules can be created to auto-create trouble tickets • RTView event management can provide info about the status of the trouble ticket
  • 13. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 13 All Rights Reserved. RTView EM Architecture Display Server Config Server Alert Server Rules Engine Cache Map Dev QA Ops Solution Packages (Distributed Data Servers) EM Server Layer EM Metadata Layer Data Server Layer
  • 14. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 14 All Rights Reserved. Service Model – Organizing the Enterprise • Associates individual architecture components hierarchically with application services, organizations and roles – both static and dynamic information • Enables identification of service impact for an individual component problem • Can be organized along lines of business, support models, or any way that facilitates end users accessing the information they need. Owner Area Group Service JPeters Operations- U.S. Mortgage Derivatives Trading & Operations Middleware Analytics Inventory RMorrissey Workflow Inventory Mgmt Order Mgmt CI CI CI CI CI CI CI
  • 15. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 15 All Rights Reserved. Flexibility – Multiple Inputs Custom or Off-the-Shelf • Integration layer enables aggregation of service model information from multiple sources – Asset Management systems – Change Management systems – Helpdesk/Service Desk systems – Others • Auto-discovery • Service Model editor RTView Config Server Helpdesk DB Asset Mgmt DB Provisioning Metadata Service Model Editor
  • 16. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 16 All Rights Reserved. The Dynamic Service Model at Work • The Dynamic Service Model is an in-memory real-time model of the health state of your systems • Real time alerts and alert severities are used along with the criticality of the component or service to determine the health state of any leaf of the service hierarchy. • End users each have their specific defined view into the service hierarchy to ensure relevance to individual areas of responsibility End User Dynamic Service Model Real time Alerts Service Hierarchy
  • 17. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 17 All Rights Reserved. Cross-Correlation and Click-through 1. High level business service impacted 2. Drill down to view component dependencies 3. Identify individual component issue with historical detail
  • 18. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 18 All Rights Reserved. Application Service-Centric Heatmap
  • 19. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 19 All Rights Reserved. • Overall health state of a service • Current health state of each underlying component • Prioritize service alerts by criticality and impact Drill-down into Tabular Cross-Correlation
  • 20. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 20 All Rights Reserved. And to the the Component Level Drill down to individual component to view metric history over a configurable time period
  • 21. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 21 All Rights Reserved. Advanced Visualizations Services Area History Heatmap
  • 22. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 22 All Rights Reserved. Getting the Right Info to the Right People • Extremely Flexible • Provides automatic role-based views of digestible intelligence • Helps prioritize issues that impact your business • Becomes a key tool in proactive, efficient and collaborative management of your systems Without a Service Model, Users see only a sea of alerts with no prioritization by criticality or role
  • 23. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 23 All Rights Reserved. Real End-to-End Monitoring Requirements Across Tiers, Across Vendors, Enterprise-wide • High-Performance Architecture – Distributed, cache-based architecture to minimize latency • Integrated, Dynamic Service Model – Auto-generated, user-validated • Sophisticated cross-correlations and visualizations – Both application service-centric and infrastructure-centric views – Visibility into the data that matter by role, criticality, severity
  • 24. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 24 All Rights Reserved. Select RTView Customers Financial Services Other eCommerce/ Retail Energy/ Telecom 500+ RTView Customers
  • 25. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 25 All Rights Reserved. For More Information Visit us at SL.com Request a WebEx Demo Start an Evaluation Watch a Video
  • 26. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 26 All Rights Reserved. Thank You! Questions?
  • 27. © 2012 SL Corporation. All Rights Reserved. © 2014 SL Corporation. 27 All Rights Reserved. Redefining End-to-End Monitoring with RTView™Enterprise Monitor Real-World Context and Application Healthstate – Service Model Integration